Search...

The Lodge Care Home

5 Broad Street, Hemel Hempstead, Hertfordshire HP2 5BW
B&M Care Ltd Logo
Jobs
The Lodge Care Home logo
The Lodge Care Home, Hemel Hempstead
The Lodge Care Home, Hemel Hempstead
The Lodge Care Home, Hemel Hempstead

The Lodge provides friendly and professional care to all its residents, within the home which has many modern facilities.

The home creates personalised care programmes which are tailored to the needs of each resident, whether it is to suit a long term stay or a shorter respite stay.

All bedrooms have en-suite facilities and the home has a lively activities coordinator who has created a meaningful social calendar of activities and entertainment for residents to participate in.

Care Provided by The Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,200From £1,200
Residential Dementia CareFrom £1,300From £1,300

Contact The Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lisa Pinner (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)
  • Single Rooms with ensuite Wet Room (45)

The Lodge Care Home Reviews (124)

Submit a Review
9.5

The Lodge Care Home has a Review Score of 9.5 (9.505) out of 10, based on 31 reviews in the last 2 years. Over all time The Lodge Care Home has 124 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Lodge Care Home
Loading...
Showing 124 reviews matching selected criteria
Review from Linda W (Niece of Resident) published on 28 January 2026 Submitted via Website
Overall Experience
My aunt has been resident at The Lodge in excess of 2 years. I have such confidence in the care my aunt receives that I am not anxious or worried if I am unable to visit frequently. My aunt can be difficult to deal with yet all members of staff, kitchen staff and cleaners included, sympathetically and cheerfully manage to calm her.

The staff all appear to be well informed of my aunt's history. I feel they are genuinely interested. Housekeeping and cleanliness is also to a good standard.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for your review and kind words. It's wonderful to hear that you are happy with the service and care we provide to your Aunt at The Lodge. I will share your comments with the staff

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Neal S (Son of Resident) published on 14 January 2026 Submitted via Website
Overall Experience

I am happy with all aspects of my mums care and would recommend this home to others looking for these services. It is a safe environment for elderly people who need around the clock assistance. Thanks

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you so much for your thoughtful review. We're delighted to hear that you had a great experience and would recommend us. Your feedback truly means a lot, and I'll make sure to share your comments with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from A S (Son of Resident) published on 29 September 2025 Submitted via Postal Card
Overall Experience

Very happy. Excellent care, very attentive and patient staff. Mum has settled in well and we always feel welcome when we visit at any time of day.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie G (Daughter of Resident) published on 8 August 2025 Submitted via Website
Overall Experience
I have done an in-depth review on another platform for a truly honest opinion.
I do not have enough characters to give an honest review in this space - I do not want any family to go through the trauma and anxiety we experienced.

Please note the last CQC review was in February 2022 - things have obviously spiralled downhill since then - not that you should ever rely on CQC reports.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for your feedback. We acknowledge your concerns and apologise that you felt that your mum had a poor experience during her respite stay at The Lodge at the beginning of 2025.We are committed to providing person - centred care to our residents and can assure you that your specific concerns have been investigated and addressed as appropriate

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nicholas B (Partner of Resident) published on 22 May 2025 Submitted via Website
Overall Experience
The Lodge, Hemel Hempstead have been terrific for our father. Always friendly and caring, our father is very happy and loves all of the carers.

Excellent decision and choice of residence for the last 18 months.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to complete a review for The Lodge. We do appreciate this. We are pleased to hear that you are happy with all the services we provide. It a pleasure to look after your father. I will share your kind words with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E W (Wife of Resident) published on 14 May 2025 Submitted via Postal Card
Overall Experience

Overall view was satisfactory, but was disappointed that my husband was left sitting for most of the time either in chair or wheelchair. When we did the care plan it was written down he had to have feet elevated and to concentrate on his mobility. When I brought him home we had to go to the doctor as his legs and feet were extremely swollen.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to submit your review of your stay at The Lodge. We appreciate your feedback and are sorry to hear that your experience was not as positive as we strive for. It was a pleasure speaking with you today, and please know that we value your input. We will be discussing your...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Margarita S (Son-in-law of Resident) published on 28 January 2025 Submitted via Postal Card
Overall Experience

My mother-in-law stayed here for a couple of months and we were so satisfied with the experience. She got the best care, loved the food and found the whole experience very rewarding. Thank you to the manager and all the team.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you very much for taking the time to complete a review for The Lodge. That is what we aim for, that someone really enjoys the experience of staying at The Lodge. It was a pleasure to look after your mother-in-law. We hope to see her again for another stay with us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P G (Sister of Resident) published on 22 January 2025 Submitted via Postal Card
Overall Experience

My sister has settled very well during her first couple of months. She is drinking the regular liquids offered and improving her health. The home is warm and clean and the staff are attentive to resident needs. The bathrooms and toilets are always clean and well-stocked. Visitors are always made welcome and offered drinks when the residents have them.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you very much for taking the time to send The Lodge a review. I am so pleased to hear that your sister has settled in well. It is lovely to hear positive feedback like this and I will share the review with the staffing team at The Lodge.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robert P (Son of Resident) published on 11 September 2024 Submitted via Postal Card
Overall Experience

We were lucky to find this care home for our parents in May 2024, both suffer from dementia. From start to finish all the staff were extremely helpful in what was a distressing time in accepting that our parents need 24/7 care. The care home provides a safe, clean, supportive and friendly environment and an understanding about dementia. They are quick to respond to queries and keep us up to date. The family room is helpful for visits. Dealing with dementia takes a certain skill and patience which the care home has.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

We really appreciate you taking the time to write a review. It is reassuring to hear that you are happy we are providing a clean, safe and supportive environment for your mother and father. I will share and pass on your kind comments to all staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maryse G (Daughter of Resident) published on 14 August 2024 Submitted via Website
Overall Experience

I am basing this review on my visit to the care home today and with an issue last week which has made me feel very disappointed with The Lodge. My mother was left on the bed with food spilling out of her mouth onto her nightdress after she fell asleep. My mother has dementia. Last week my mother was left lying on a wet sheet!

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

The Lodge Care Home takes the concerns raised very seriously and a full and thorough investigation has already been completed. Prompt action was taken and the necessary disciplinary process has been followed. Action plans, lessons learned and further training has been shared with the staff team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jan O (Niece of Resident) published on 13 August 2024 Submitted via Postal Card
Overall Experience

In the year or so that my uncle has been a resident, we, as a family, have been able to relax knowing he is being well cared for by all the staff who genuinely care for his physical and mental well-being. They are all so friendly and helpful, and on his return from a short stay in the hospital, welcome him back with genuine warmth, this goes for management too, taking the time and trouble to make sure he settled in and had all he needed.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to write a review for The Lodge. We are pleased to hear that as a family you are happy with the service we provide and that your uncle is well looked after. Thank you for your kind words, and I will ensure I share your positive comments with the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D W (Niece of Resident) published on 30 July 2024 Submitted via Postal Card
Overall Experience

Overall, we are very happy with the care and support given to my uncle, who is now in his second year at The Lodge. In particular, staff are kind and caring. The food is good. Access to medical support (GP, district nurse) is relatively swift, and communication with us, as next of kin, is prompt and thorough. Staff are friendly, welcoming and understanding. There is a family atmosphere, which my uncle really appreciates.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to write a review for The Lodge. We are pleased to hear that as a family are happy with the service we provide as well as your uncle. It is lovely to hear that you feel the staff are kind and caring and understand your uncle's needs. Great to hear that professionals...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J P (Son of Resident) published on 21 May 2024 Submitted via Postal Card
Overall Experience
My mother needed to move into 24-hour care due to having a number of falls, together with increasing signs of dementia. She has been made welcome and has settled in well into her new environment. The activity support is excellent and she enjoyed outside trips.

The staff are kind, caring and professional. The management team is very supportive and I really appreciate the communication they provide - they respond quickly to my questions or concerns, liaise with outside organisations and give me a lot of confidence that they are on top of everything.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you very much for taking the time to complete a review. I am so pleased to hear that your mum has settled into the new environment at The Lodge. It is good to hear that you are pleased with the service we provide and that we do keep up good prompt communications with you too. I will share with the staff your positive comments. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from O D (Daughter of Resident) published on 12 April 2024 Submitted via Postal Card
Overall Experience

As soon as I visited The Lodge, I knew it was the place I wanted Mum to be. She has been a resident since Dec 23 and we can't find fault in the care and attention she has received. It's been wonderful to experience peace of mind knowing she is well looked after. The environment is clean and bright and we always enjoy our visits. All the staff are friendly and take time to chat and get to know us. A special mention for all the excellent activities to keep the residents occupied and engaged. If we had known that taking Mum into residential care would be like this, I'm sure we would have been able to tackle this tricky step so much sooner. Thank you to all at The Lodge.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to complete a review for The Lodge. We are so pleased that coming into The Lodge has been a positive experience and you are reassured that your Mum is well looked after. It is our pleasure to look after your Mum. I will ensure that I pass across your lovely comments to all the staff with regards to care received and engagement and activities.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Steve H (Son of Resident) published on 19 March 2024 Submitted via Website
Overall Experience

Thank you so much to all the staff at The Lodge Care Home. You all have been fantastic with my dad. Yes, he can be grumpy, can’t we all but you are there to pick him up and you all do. From the front desk to all care nurses, the chefs, managers, maintenance and anyone else who I may have forgotten. You all deserve to be mentioned. Well done all and keep up the good work, I could not recommend The Lodge Care Home any higher than I am now. Great location, and great staff and the food must be decent as dad has put on a little weight! Excellent stuff, you should all be proud of what you are doing, looking after the elderly! See you soon.

Reply from Chloe Myers, Deputy Manager at The Lodge Care Home

Thank you for taking the time to complete a review. It's lovely to hear that you are pleased with the services we are providing. I will share your kind words with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John F (Husband of Resident) published on 5 March 2024 Submitted via Postal Card
Overall Experience

My only qualification for writing this review is that I tried to look after my wife for 2 years or more as her dementia progressed until she went into The Lodge. I do think well of The Lodge and I'm very grateful for the way they do their job. All the staff seem to be fond of the residents. The residents, not only my wife seem to be well looked after. One could wish there were more staff but there probably are enough.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home
Thank you John for taking the time to do a review. I am pleased to hear that you feel your wife and the residents at The Lodge are well looked after.

It is good to hear that you are pleased with the services provided. I will share with all the staff your kind words.

Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joan M (Sister-in-law of Resident) published on 30 January 2024 Submitted via Postal Card
Overall Experience

I regularly visit my sister-in-law and feel she is being very well looked after and I think her health has improved since she has been at The Lodge Care Home. The staff are all very caring and friendly and nothing is too much trouble for them. I would definitely recommend this care home.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to complete a review for The Lodge. This is appreciated. I am pleased to hear that you feel your sister-in-law is well looked after, plus her health has improved too. Thank you for also recommending us to others.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David P (Son of Resident) published on 30 January 2024 Submitted via Postal Card
Overall Experience
My dad has only been in The Lodge Care Home for two days, so this is my review based on first impressions.
I have no experience of care home so I didn't know what to expect. I have been really impressed by what I have seen at The Lodge. Everything is clean and fresh and it all has a bright, cheery atmosphere. Rooms and facilities are excellent.

ANd best of all, the staff are very friendly and extremely helpful. They are a pleasure to deal with and are very professional. I am very happy that my dad is here.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to complete a review for The Lodge. It is lovely to hear that after just a few days you are happy with the service we provide at The Lodge. Thank you for giving five stars in each section too. It is also a pleasure to hear that you feel the staff are professional,...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dawn T (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card
Overall Experience

It is an excellent home, couldn't have found a better one. Management and all staff are excellent, couldn't have wished for any better, they are all so caring and supportive.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home
Thank you for taking the time to write a review for The Lodge. It is always appreciated when we receive such a positive response.

It is great to hear too that gave five stars in all sections. I will ensure that your kind and positive comments are shared with the staff team at The Lodge.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pamela F (Sister of Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience

As a sister of a resident in The Lodge Care Home, I find all staff friendly, kind, helpful and informative.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you, Pamela, for taking the time to do a review for The Lodge. It is pleasing to hear you comment that staff are friendly and helpful. In addition to this, have given us five stars in each area. This is exactly what we want for all the residents and families at The Lodge. I will pass your positive comments on to all the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

6 Bed Vacancies

Posted: 29 July 2026

Private and Local Authority Residential and Low Needs Dementia

News (0) & Events (0)

News

There are no news items for The Lodge Care Home.

Upcoming Events

There are no upcoming events for The Lodge Care Home.

Awards / Recognitions (3)

  • 28 Feb 2019Recipient: B&M Care Ltd
  • 01 Feb 2018Recipient: B&M Care Ltd
  • 01 Apr 2017Recipient: B&M Care Ltd

Accreditations

There are no accreditations posted yet for The Lodge Care Home.

Meet the Team (1)

Lisa Pinner
Lisa PinnerJob Title:Home ManagerJoined: 2014

My career within care started in 1989 when I have appointed the role of Care Assistant in a care home setting close to Potters Bar, Hertfordshire – an opportunity that led to my promotion to Assistant Manager in 1993. 1999 was a landmark in my category, one that saw my progress on to become Acting Home Manager, before being appointed a registered Home Manager in 2004. With a great number of years of experience, I felt confident enough to apply for the same role at The Lodge in 2014 – one that to date inspired me with a continual learning curve, and better fulfilled my passion for delivering person-specific residential and specialist dementia care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Lodge Care Home to verify any information. View our terms and conditions. The Lodge Care Home has an Enhanced Service -more info.