The Lodge Care Home

The staff are very approachable and always answer my questions about my sister in law, and general health.

We would like to express our thanks to the entire team at The Lodge for the care, dignity and attention they have given to Joan, who has not always been the easiest woman to deal with. Special thanks to Lisa, Jo, Leah, Kylie, Chloe, Cathy, Nova, Elaine & Kelly who have shown such positivity, support and kindness throughout the 2 years that Joan has been a resident. On our many visits to The Lodge we were always welcomed with a smile and, as a family, we have received regular updates to keep us informed on all aspects of Joan's well being.. The care workers (too many to name) and kitchen staff also deserve our thanks for making Joan's stay as homely and warm as possible. It has been a lovely place for her to spend the final years of her life.

On respite - March 2 weeks - wonderful happy time - asked to be moved - people screaming out early in morning. Moving in room 40 - next to secure door to dementia wing!

The staff all appear to be well informed of my aunt's history. I feel they are genuinely interested. Housekeeping and cleanliness is also to a good standard.

Very happy. Excellent care, very attentive and patient staff. Mum has settled in well and we always feel welcome when we visit at any time of day.

Please note the last CQC review was in February 2022 - things have obviously spiralled downhill since then - not that you should ever rely on CQC reports.

Excellent decision and choice of residence for the last 18 months.

Overall view was satisfactory, but was disappointed that my husband was left sitting for most of the time either in chair or wheelchair. When we did the care plan it was written down he had to have feet elevated and to concentrate on his mobility. When I brought him home we had to go to the doctor as his legs and feet were extremely swollen.

My mother-in-law stayed here for a couple of months and we were so satisfied with the experience. She got the best care, loved the food and found the whole experience very rewarding. Thank you to the manager and all the team.

My sister has settled very well during her first couple of months. She is drinking the regular liquids offered and improving her health. The home is warm and clean and the staff are attentive to resident needs. The bathrooms and toilets are always clean and well-stocked. Visitors are always made welcome and offered drinks when the residents have them.

We were lucky to find this care home for our parents in May 2024, both suffer from dementia. From start to finish all the staff were extremely helpful in what was a distressing time in accepting that our parents need 24/7 care. The care home provides a safe, clean, supportive and friendly environment and an understanding about dementia. They are quick to respond to queries and keep us up to date. The family room is helpful for visits. Dealing with dementia takes a certain skill and patience which the care home has.

I am basing this review on my visit to the care home today and with an issue last week which has made me feel very disappointed with The Lodge. My mother was left on the bed with food spilling out of her mouth onto her nightdress after she fell asleep. My mother has dementia. Last week my mother was left lying on a wet sheet!

In the year or so that my uncle has been a resident, we, as a family, have been able to relax knowing he is being well cared for by all the staff who genuinely care for his physical and mental well-being. They are all so friendly and helpful, and on his return from a short stay in the hospital, welcome him back with genuine warmth, this goes for management too, taking the time and trouble to make sure he settled in and had all he needed.

Overall, we are very happy with the care and support given to my uncle, who is now in his second year at The Lodge. In particular, staff are kind and caring. The food is good. Access to medical support (GP, district nurse) is relatively swift, and communication with us, as next of kin, is prompt and thorough. Staff are friendly, welcoming and understanding. There is a family atmosphere, which my uncle really appreciates.

The staff are kind, caring and professional. The management team is very supportive and I really appreciate the communication they provide - they respond quickly to my questions or concerns, liaise with outside organisations and give me a lot of confidence that they are on top of everything.

As soon as I visited The Lodge, I knew it was the place I wanted Mum to be. She has been a resident since Dec 23 and we can't find fault in the care and attention she has received. It's been wonderful to experience peace of mind knowing she is well looked after. The environment is clean and bright and we always enjoy our visits. All the staff are friendly and take time to chat and get to know us. A special mention for all the excellent activities to keep the residents occupied and engaged. If we had known that taking Mum into residential care would be like this, I'm sure we would have been able to tackle this tricky step so much sooner. Thank you to all at The Lodge.

Thank you so much to all the staff at The Lodge Care Home. You all have been fantastic with my dad. Yes, he can be grumpy, can’t we all but you are there to pick him up and you all do. From the front desk to all care nurses, the chefs, managers, maintenance and anyone else who I may have forgotten. You all deserve to be mentioned. Well done all and keep up the good work, I could not recommend The Lodge Care Home any higher than I am now. Great location, and great staff and the food must be decent as dad has put on a little weight! Excellent stuff, you should all be proud of what you are doing, looking after the elderly! See you soon.

My only qualification for writing this review is that I tried to look after my wife for 2 years or more as her dementia progressed until she went into The Lodge. I do think well of The Lodge and I'm very grateful for the way they do their job. All the staff seem to be fond of the residents. The residents, not only my wife seem to be well looked after. One could wish there were more staff but there probably are enough.

I regularly visit my sister-in-law and feel she is being very well looked after and I think her health has improved since she has been at The Lodge Care Home. The staff are all very caring and friendly and nothing is too much trouble for them. I would definitely recommend this care home.

ANd best of all, the staff are very friendly and extremely helpful. They are a pleasure to deal with and are very professional. I am very happy that my dad is here.