The Lodge Care Home

5 Broad Street, Hemel Hempstead HP2 5BW
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9.5 115 Reviews
  • The Lodge Care Home, Hemel Hempstead
The Lodge provides friendly and professional care to all its residents, within the home which has many modern facilities.

The home creates personalised care programmes which are tailored to the needs of each resident, whether it is to suit a long term stay or a shorter respite stay.

All bedrooms have en-suite facilities and the home has a lively activities coordinator who has created a meaningful social calendar of activities and entertainment for residents to participate in.
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Care Provided by The Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1300
The price(s) shown are provided by the care home. Contact The Lodge Care Home for full pricing details and T&Cs.

Contact The Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lisa Pinner (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (45)

The Lodge Care Home Reviews (115)

9.5

The Lodge Care Home has a Review Score of 9.5 (9.495) out of 10, based on 24 reviews in the last 2 years.
Over all time The Lodge Care Home has 115 reviews.

Overall Experience
  • 85
  • 25
  • 3
  • 1
  • 1
Date Published
  • 115
  • 9
  • 15
  • 24
  • 91
Reviewer Connection to The Lodge Care Home
  • 28
  • 16
  • 14
  • 11
  • 8
  • 6
  • 4
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
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Total of 115, showing 21-40
Review from Maryse G (Daughter of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
I am basing this review on my visit to the care home today and with an issue last week which has made me feel very disappointed with The Lodge. My mother was left on the bed with food spilling out of her mouth onto her nightdress after she fell asleep. My mother has dementia. Last week my mother was
left lying on a wet sheet!
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThe Lodge Care Home takes the concerns raised very seriously and a full and thorough investigation has already been completed. Prompt action was taken and the necessary disciplinary process has been followed. Action plans, lessons learned and further training has been shared with the staff team.
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Review from Jan O (Niece of Resident) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the year or so that my uncle has been a resident, we, as a family, have been able to relax knowing he is being well cared for by all the staff who genuinely care for his physical and mental well-being. They are all so friendly and helpful, and on his return from a short stay in the hospital, welcome
him back with genuine warmth, this goes for management too, taking the time and trouble to make sure he settled in and had all he needed.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for taking the time to write a review for The Lodge. We are pleased to hear that as a family you are happy with the service we provide and that your uncle is well looked after. Thank you for your kind words, and I will ensure I share your positive comments with the staff.
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Review from D W (Niece of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, we are very happy with the care and support given to my uncle, who is now in his second year at The Lodge. In particular, staff are kind and caring. The food is good. Access to medical support (GP, district nurse) is relatively swift, and communication with us, as next of kin, is prompt and
thorough. Staff are friendly, welcoming and understanding. There is a family atmosphere, which my uncle really appreciates.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for taking the time to write a review for The Lodge. We are pleased to hear that as a family are happy with the service we provide as well as your uncle. It is lovely to hear that you feel the staff are kind and caring and understand your uncle's needs. Great to hear that professionals respond promptly. We are happy to hear that at The Lodge it feels like a family atmosphere, which is what we want for people in our care and those involved with life at The Lodge. I will feedback to the staff on your kind words. Thank you.
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Review from J P (Son of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother needed to move into 24-hour care due to having a number of falls, together with increasing signs of dementia. She has been made welcome and has settled in well into her new environment. The activity support is excellent and she enjoyed outside trips.
The staff are kind, caring and professional.
The management team is very supportive and I really appreciate the communication they provide - they respond quickly to my questions or concerns, liaise with outside organisations and give me a lot of confidence that they are on top of everything.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you very much for taking the time to complete a review. I am so pleased to hear that your mum has settled into the new environment at The Lodge. It is good to hear that you are pleased with the service we provide and that we do keep up good prompt communications with you too. I will share with the staff your positive comments. Thank you.
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Review from O D (Daughter of Resident) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as I visited The Lodge, I knew it was the place I wanted Mum to be. She has been a resident since Dec 23 and we can't find fault in the care and attention she has received. It's been wonderful to experience peace of mind knowing she is well looked after. The environment is clean and bright and
we always enjoy our visits. All the staff are friendly and take time to chat and get to know us. A special mention for all the excellent activities to keep the residents occupied and engaged. If we had known that taking Mum into residential care would be like this, I'm sure we would have been able to tackle this tricky step so much sooner. Thank you to all at The Lodge.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for taking the time to complete a review for The Lodge. We are so pleased that coming into The Lodge has been a positive experience and you are reassured that your Mum is well looked after. It is our pleasure to look after your Mum. I will ensure that I pass across your lovely comments to all the staff with regards to care received and engagement and activities.
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Review from Steve H (Son of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much to all the staff at The Lodge Care Home. You all have been fantastic with my dad. Yes, he can be grumpy, can’t we all but you are there to pick him up and you all do. From the front desk to all care nurses, the chefs, managers, maintenance and anyone else who I may have forgotten.
You all deserve to be mentioned. Well done all and keep up the good work, I could not recommend The Lodge Care Home any higher than I am now. Great location, and great staff and the food must be decent as dad has put on a little weight! Excellent stuff, you should all be proud of what you are doing, looking after the elderly! See you soon.
Reply from Chloe Myers, Deputy Manager at The Lodge Care HomeThank you for taking the time to complete a review. It's lovely to hear that you are pleased with the services we are providing. I will share your kind words with the team.
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Review from John F (Husband of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My only qualification for writing this review is that I tried to look after my wife for 2 years or more as her dementia progressed until she went into The Lodge. I do think well of The Lodge and I'm very grateful for the way they do their job. All the staff seem to be fond of the residents. The residents,
not only my wife seem to be well looked after. One could wish there were more staff but there probably are enough.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you John for taking the time to do a review. I am pleased to hear that you feel your wife and the residents at The Lodge are well looked after.
It is good to hear that you are pleased with the services provided. I will share with all the staff your kind words.
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Review from Joan M (Sister-in-law of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I regularly visit my sister-in-law and feel she is being very well looked after and I think her health has improved since she has been at The Lodge Care Home. The staff are all very caring and friendly and nothing is too much trouble for them. I would definitely recommend this care home.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for taking the time to complete a review for The Lodge. This is appreciated. I am pleased to hear that you feel your sister-in-law is well looked after, plus her health has improved too. Thank you for also recommending us to others.
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Review from David P (Son of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has only been in The Lodge Care Home for two days, so this is my review based on first impressions.
I have no experience of care home so I didn't know what to expect. I have been really impressed by what I have seen at The Lodge. Everything is clean and fresh and it all has a bright, cheery
atmosphere. Rooms and facilities are excellent.
ANd best of all, the staff are very friendly and extremely helpful. They are a pleasure to deal with and are very professional. I am very happy that my dad is here.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for taking the time to complete a review for The Lodge. It is lovely to hear that after just a few days you are happy with the service we provide at The Lodge. Thank you for giving five stars in each section too. It is also a pleasure to hear that you feel the staff are professional, friendly and helpful, plus the facilities we provide have created a positive experience all round. I will ensure that I pass your comments on to the staff. Many thanks.
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Review from Dawn T (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is an excellent home, couldn't have found a better one. Management and all staff are excellent, couldn't have wished for any better, they are all so caring and supportive.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for taking the time to write a review for The Lodge. It is always appreciated when we receive such a positive response.
It is great to hear too that gave five stars in all sections. I will ensure that your kind and positive comments are shared with the staff team at The Lodge.
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Review from Pamela F (Sister of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a sister of a resident in The Lodge Care Home, I find all staff friendly, kind, helpful and informative.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you, Pamela, for taking the time to do a review for The Lodge. It is pleasing to hear you comment that staff are friendly and helpful. In addition to this, have given us five stars in each area. This is exactly what we want for all the residents and families at The Lodge. I will pass your positive comments on to all the staff.
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Review from Keith F (Son of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mum became a resident of The Lodge Care Home, she has settled down very well. The facilities are very good and well catered for her needs. The staff have been very caring and respectful to my mum. Any of the issues I have raised regarding my mum have been rectified in a timely manner. I am very
pleased with the quality and service and would recommend this care home to others.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for taking the time to write a review for The Lodge. I am pleased to hear that you are happy with the care and services we provide and would recommend to others.
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Review from C S (Friend of Resident) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very lovely home. Very friendly, and was able to go to see her room. The family room is lovely, my friend is very happy here.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for taking the time to complete a review for The Lodge. I am pleased to hear that you are happy with the care and facilities provided.
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Review from Alan R (Son of Resident) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care team at The Lodge Care Home organised a party on the birthday of my mother helping all her guests to have a great time. This demonstrates the care for the residents and nothing was too much trouble. Great time had by all.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you Alan for taking the time to complete a review for The Lodge. I am so pleased you all enjoyed the birthday party, it was a special day to celebrate all together. I will also feedback to the team on your positive review so all are aware.
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Review from M R (Son of Resident) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother recently moved into The Lodge and my family has visited her a number of times. Both her and her family are extremely pleased and very impressed with the facility and all the staff who are very caring and professional and friendly. My mother is very happy in her new home.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for taking the time to complete a review. It is great to hear that both your mum and family are happy with the care and facilities provided. We are so pleased your mum is settled and happy with us.
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Review from Mark A (Son of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is excellently presented/very clean/tidy/and very well maintained.
The staff are trained to the highest standard and a credit to the health service.
All residents seem very happy and contented.
Food is of the highest standard and the rooms are of a grade 5 hotel.
The Lodge is a fantastic
example of healthcare at its excellence.
I would recommend The Lodge to any person needing this help.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for taking the time to review The Lodge. What a lovely complimentary review. We are pleased that you are happy with the service that we provide and that you feel it is provided to a high standard. Exactly what we want to achieve for all at The Lodge.
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Review from R B (Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my terrible experience at another care home, it was so lovely to arrive here to a friendly welcome from the staff and seeing the rooms. Nothing is too much trouble, one night one of the girls sat and talked for fifteen minutes. I think she saw I was down. Above and beyond I would call it.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for taking the time to review The Lodge. I am glad to hear that you are enjoying staying at The Lodge and glad you feel supported by the staff and the service we provide.
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Review from K M (Wife of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband enjoyed his stay and was very pleased with everything.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for taking the time to write a review. This really helps us as a home and the service that we provide. I am pleased to hear your husband enjoyed his first stay with us at The Lodge and that this was a positive experience. We look forward to welcoming your husband back to The Lodge when he wishes to have another respite stay.
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Review from P P (Wife of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A caring and safe environment for your loved one.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for taking the time to review The Lodge. It is pleasing to hear that you feel the service we provide is caring and that we provide a safe environment. I will share with the team your positive review.
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Review from F P (Daughter of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has completely settled in The Lodge Care Home and his basic needs are being met with empathy. The staff have made a huge effort to understand him, being attentive to his needs.
Communication between staff could be improved. Always have a lovely welcome when I arrive at the front office.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you very much for taking the time to send in a review for The Lodge. It is lovely to hear that you had a positive experience when visiting The Lodge and that your dad's needs are being met. It is always good to hear too on ways we can improve. I will share the review with the staff at The Lodge.
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Current Review Score: 9.5 (9.495)

Overview of Review Score

The Review Score of 9.5 (9.495) out of 10 for The Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.495 for The Lodge Care Home is calculated as follows: ( (199 Excellents x 5) + (51 Goods x 4) + (17 Satisfactorys x 3) + (6 Poors x 2) + (10 Very Poors x 1) ) ÷ 283 Ratings = 4.495
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Lodge Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Feb 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

8 Bed Vacancies

Posted: 13 May 2026

Private and Local Authority Residential and Low Needs Dementia

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Awards / Recognitions (3)

Meet the Team (1)

Lisa

Lisa Pinner

Job Title: Home Manager Joined: 2014

My career within care started in 1989 when I have appointed the role of Care Assistant in a care home setting close to Potters Bar, Hertfordshire – an opportunity that led to my promotion to Assistant Manager in 1993. 1999 was a landmark in my category, one that saw my progress on to become Acting Home Manager, before being appointed a registered Home Manager in 2004. With a great number of years of experience, I felt confident enough to apply for the same role at The Lodge in 2014 – one that to date inspired me with a continual learning curve, and better fulfilled my passion for delivering person-specific residential and specialist dementia care.

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