The Lodge Care Home

5 Broad Street, Hemel Hempstead HP2 5BW
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9.6 105 Reviews
  • The Lodge Care Home, Hemel Hempstead
The Lodge provides friendly and professional care to all its residents, within the home which has many modern facilities.

The home creates personalised care programmes which are tailored to the needs of each resident, whether it is to suit a long term stay or a shorter respite stay.

All bedrooms have en-suite facilities and the home has a lively activities coordinator who has created a meaningful social calendar of activities and entertainment for residents to participate in.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100

These prices are only a guideline, please contact The Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Pinner (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (45)

The Lodge Care Home Reviews (105)

9.6

The Lodge Care Home has a Review Score of 9.6 (9.571) out of 10, based on 27 reviews in the last 2 years.
Over all time The Lodge Care Home has 105 reviews.

Overall Experience
  • 77
  • 23
  • 3
  • 1
  • 1
Date Published
  • 105
  • 5
  • 8
  • 27
  • 78
Reviewer Connection to The Lodge Care Home
  • 27
  • 14
  • 13
  • 11
  • 8
  • 4
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 105, showing 41-60
Review from Gill H (Daughter of Resident) published on 4 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum came to the Lodge for respite care having been in hospital, from my point of view the communication was prompt and helpful. The care and support Mum received was good, giving Mum some confidence back. The activities, run on a daily basis, were fun and a lot of effort was made to arrange, I'm
sure. Would recommend it to others needing support from a home like this. Thank you.
Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to review The Lodge. We are pleased that you are happy with the service we provided. It is lovely to hear that your mum regained some confidence back too. We would love to welcome your mum back to stay with us, if ever the need arose.

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Review from Sandra S (Wife of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was treated with understanding and good humour. The staff treated him as an individual and became friends to him. Management were especially accommodating regarding his particular needs. The activities provided were amazing and the whole atmosphere was one of an extended family.
Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you, what a nice review and kind words. I am very pleased that you were satisfied with the care we provided and that your husband was treated as an individual. Again happy about the activities and engagement and that we created for you and your husband that "family atmosphere". I will pass on your comments to all the staff. We look forward to seeing you both again. It was a pleasure to have your husband stay with us.

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Review from Judith H (Daughter-in-law of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum-in-law loves it here. It's clean and friendly, and the food is just what she likes. The staff can't do enough for her.
Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you very much for your review, Judith. That is so lovely to hear that you are fully satisfied with the care that is provided for your mother-in-law. I will pass the positive comments onto the staff.

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Review from Beverley M (Daughter of Resident) published on 14 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum came here on discharge from hospital, initially, she had to isolate for two weeks but we could visit each day in her room. The staff have, without exception, been lovely. I have been on the phone a number of times, to Mum when staff have come in, unaware that I'm listening. They have always been
kind, polite, caring and listen to her.
Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for your kind review. I am so pleased that we managed to make Mum's stay with us from hospital a good one and that we did communicate with you all well. If ever you require our help again, please do not hesitate to call us. Hope Mum is settled back in her home environment now.

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Review from Kevin B (Son of Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved Dad into the Lodge approximately two months ago. When he arrived, Dad was underweight, really withdrawn and immobile. His last home did not look after him well. In the two months at The Lodge, Dad has put weight back on, has been more communicative and is now walking again, albeit with assistance.
We put this down to the nurturing environment the staff demonstrate and deliver on a daily basis. The nursing supervisor has played a critical role in engaging Dad on a one-to-one basis and bringing him into the wider group; this has been a great success. All of the staff are incredibly helpful and do what they say they will do, which is really refreshing. We are really happy with the level of care. Thank you.
Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to write a review. I am pleased that Dad has improved since residing at The Lodge. It is always lovely to hear such positive comments and glad you feel the staff are providing a good service for your Dad. I will pass on your comments to the staff as know this is what everyone wants to achieve for the residents in our care. Best wishes.

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Review from Lesley B (Respite Resident) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been an extremely kind and well-run establishment. All help is there, when one needs it, in every way. Many, many thanks.
Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to write a review and lovely to hear such a positive review. I am pleased that you enjoyed your stay. It was a pleasure to meet you and have you stay with us. I am glad that you received all the help and assistance needed. We look forward to welcoming you back for another stay at The Lodge when you are ready. Take care. Lisa (Home Manager)

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Review from Yvonne H (Sister-in-law of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are very kind and helpful. The management are very pleasant and helpful. My brother-in-law seems happy here.
Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to complete a review, We are glad that your brother-in-law is happy at The Lodge and that staff and management have been helpful/kind.
My door is always open if ever you wish to discuss anything.

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Review from Valerie G (Daughter of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at the Lodge for over two years now. The staff are all amazing and work tirelessly to ensure a happy, safe and caring environment for the residents. It has a real ‘home from home’ atmosphere which I know Mum appreciates and individual needs are catered for as much as possible. The residents
are treated with dignity and respect, staff are approachable and there are many activities available that encourage socialising and engagement. There is always a member of staff available if I need to discuss Mum's care, and the manager is very approachable and friendly. I would not hesitate to recommend The Lodge.
Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you Val for taking the time to review the care at The Lodge and for your positive and kind comments.
It is always nice to hear that both you and mum are happy with what we provide.
It is good working together with families like yourself to ensure that the best possible care is given to ensure a good quality of life.

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Review from Gerald H (Brother of Resident) published on 2 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff to both residents and relatives. Unable to visit due to Covid-19 but have spoken to and seen him on Facebook. My brother is very happy and content.
Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to write The Lodge a review. I am very happy that both you and your brother are satisfied with the service we provide. Your kind review is greatly appreciated.

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Review from C W (Friend of Resident) published on 7 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are always so wonderful and always make me feel very comfortable with leaving my neighbour with them. He loves being there too and would be happy to stay forever instead of just for respite care.
Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to place a review. I am so pleased to hear your positive comments/feedback and all are happy with the service we provide. We look forward to welcoming back your neighbour to The Lodge. It is always a pleasure to look after him.

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Review from Joan F (Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in every way, food accommodation. Staff help in every way.
Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you, Joan F, for taking the time to review The Lodge. We are pleased that you are enjoying your stay with us.
Lovely to hear you are enjoying the food, accommodation and that the staff are helping you in every way.

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Review from C H (Wife of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and Manager extremely friendly. All very kind. Hygiene no problems.
My husband is very happy there, it seems.
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Review from J L (Daughter of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
1st garden visit for myself with mum. The care that is given to mum is beyond our expectations. We can't thank you enough for everything you do for her and for the family.
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Review from Paul M (Son of Resident) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is happy living at The Lodge. She enjoys the activities and the meals.
Her room is comfortable and spacious.
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Review from A S (Daughter of Resident) published on 30 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum became a resident at The Lodge in summer 2018. Being a small care home means mum is a name and not a number and the staff are very friendly and approachable making time to include not just mum but our family too. It is so reassuring to know she is being cared for 24/7.
I would highly recommend
The Lodge to family and friends.
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Review from Mette M (Daughter of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at The Lodge for almost six years and she is very happy and content. The staff are very attentive and management are always aware of her condition and needs.
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Review from K M (Friend of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited today with a friend whose mother moved in about 6 weeks ago. This was my second visit and on each occasion, I've been impressed by the staff. They make such an effort to communicate well with the residents and have such patience. My mother was in a nursing home with dementia as my friend's
mother has. I have to say that although the staff were good in the nursing home the staff here seem to be exceptionally good.
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Review from Florinda H (Sister of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the treatment my sister receives at The Lodge. Her care there is excellent and the staff treat her with dignity and love. Whenever we visit her the staff and management make us very welcome and best of all there are no restrictions on visiting times and we can phone anytime and
they are always very very polite. God bless you.
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Review from David G (Brother of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful and caring.
Good facilities.
Always cheerful.
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Review from Pauline P (Wife of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband went into The Lodge in April 2017 with dementia. Throughout his stay, he was treated really well by all the staff who became like a family to us. He passed away in November and his last few days were really good as he was treated with dignity by everyone while they carried out palliative
care. I would highly recommend this care home.
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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for The Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.571 for The Lodge Care Home is calculated as follows: ( (241 Excellents x 5) + (50 Goods x 4) + (15 Satisfactorys x 3) + (6 Poors x 2) + (10 Very Poors x 1) ) ÷ 322 Ratings = 4.571
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Lodge Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Feb 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

4 Bed Vacancies

Posted: 15 Sep 2025

Private and Local Authority Residential and Low Needs Dementia

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Awards / Recognitions (3)

Meet the Team (1)

Lisa

Lisa Pinner

Job Title: Home Manager Joined: 2014

My career within care started in 1989 when I have appointed the role of Care Assistant in a care home setting close to Potters Bar, Hertfordshire – an opportunity that led to my promotion to Assistant Manager in 1993. 1999 was a landmark in my category, one that saw my progress on to become Acting Home Manager, before being appointed a registered Home Manager in 2004. With a great number of years of experience, I felt confident enough to apply for the same role at The Lodge in 2014 – one that to date inspired me with a continual learning curve, and better fulfilled my passion for delivering person-specific residential and specialist dementia care.

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