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Watkins Rise, The Walk, Potters Bar, EN6 1QN
View full details of Mayfair LodgeLatest Reviews for Mayfair Lodge
17 March 2026
From the moment my sister and I arrived at Mayfair Lodge, in crisis because Dad had fallen and could no longer care for our wonderful mum, we all felt overwhelming care and support from this wonderful place. Mum is thriving, and we know she is well cared for. Mum and dad seem to feature often on
their social media page when he visits mum, and they show that true love lasts forever! Thank you all at Mayfair Lodge, as we navigate this next phase for mum and dad.
17 March 2026
My mother has been here for a year now. I can only praise all the staff for their kindness and care for all their residents. I am always greeted with a friendly hello. The activities are all fun, and my mum is thriving here. I have only admiration for all the staff.
17 March 2026
I know our friend Eddy is safe and well looked after; his room is always clean and tidy. All staff, from the office staff, carers, and cleaners, are always friendly and courteous. Always get a warm welcome with a cup of tea and an update on Eddy. Eddy is very happy here. If he is not well, they
inform us and explain his health. The variety of food and presentation is excellent. I wouldn't mind one of their Sunday Roasts. Thank you for the care of my friend.
17 March 2026
My mother has been a resident at Mayfair Lodge for about 3 years. She has advanced dementia and can be quite difficult at times. The staff are so good with her despite her shouting etc and she is looked after very well. This gives me peace of mind as I know she is well cared for and safe. The staff
work hard, and although my mum refuses most of the time to participate in activities, there are lots of things for residents to do.
13 March 2026
We have been so pleased with Mayfair Lodge since my mother entered in 2023. The staff are fantastic and my mum is so happy here. My mother-in-law came into the home in November 2024 and we are equally happy with how she is being looked after. We think Mayfair Lodge is a special place.
13 March 2026
The car park and garden areas are really clean and well looked after. As soon as you enter the care home, it oozes friendliness, warmth and a lovely welcome. Rooms are clean, tidy and smell fresh. All staff, from every department, are so helpful, friendly and smiley. All residents appear nicely
dressed and clean, plus happy with the many activities offered. The food always smells wonderful, too.
19 February 2026
Overall I was impressed how the staff treated the vulnerable residents, they were kind and caring. The rooms were first class and the food was superb. I enjoyed my stay there very much.
23 June 2025
Everything and everyone is perfect.
11 April 2025
My mother has been a resident at Mayfair Lodge since end of October 2024. She has been treated like a queen since she arrived. The staff are wonderful, caring + thoughtful. It took my mum a while to come to terms with living in a care home, but now she is very happy.
As a family we feel we could
not have chosen a better home, thank you!
10 April 2025
Very happy with all carers. Food is good as long as not tomato based.
Entertainment is mostly excellent.
26 March 2025
Unfortunately there were many issues that we were not happy about during the 6 months that my lovely Mum was at Mayfair Lodge including wrongly isolating her, theft of possessions & rudeness of staff. We had to take the upsetting decision to move her to a different home but unfortunately she didn't
make it as she passed away following 6 weeks in hospital. There were a few members of staff that were great but unfortunately not enough.
27 January 2025
I have been visiting my friend on a fairly regular basis for over a year. The home is clean and quiet but other than that I do not understand all the very positive reviews. Never once have I been greeted by the staff or asked if I need help but have been allowed to wander wherever I wish and there
seems to be a lack of security generally. My friend has said that some of the carers are very caring and efficient but certainly not all of them, some of them not even capable of the basic care needs like helping with a shower. She has never been offered a hot drink throughout any of my visits at various times of the day although I expect she could go and seek one out. She is also really not impressed with the food. But the biggest worry is that there seems to be very little stimulation given to the residents either in their rooms or in the lounge. They are bored.
17 January 2025
Overall, I've been very pleased with the care given to my mother over the two years she has been there.
Most of the carers are very considerate and have her interests at heart.
If at any time I feel something extra needs to be done for Mum, I raise it and is usually always dealt with.
The
management are very involved with the residences and seem to know them all as individuals.
The carers have a very challenging job as each resident has individual needs and they can't be with them 24/7. However, any concerns that I have raised have always been dealt with promptly.
I'm really pleased I was able to get her into a local care home and she certainly seems to be safe and cared for, which is a great relief for the family.
17 January 2025
As a resident at Mayfair Lodge, my father is looked after in superb fashion by all the staff. They are absolute superstars! Kind, generous and gifted in caring for all the residents with the most awful of mental conditions. The residents are treated with dignity and are kept busy with activities and
events. I'm very happy that my father feels comfortably at home there and thankful to all the staff for making his days as good as possible. Many thanks.
17 January 2025
My aunt has been cared for at Mayfair Lodge for many years and may be one of your longest residents. Also, my mother has been cared for over the last two years. I have to say that every member of staff is so engaging and caring. The residents are treated with dignity and the home is spotlessly
clean.
As for the activities and entertainment, you for so much the enjoyment of the residents.
Our family can't thank you enough for looking after two of our dear family members. Thank you.
09 January 2025
Mayfair Lodge and the carers who work there have changed our lives. We are so grateful for the unbelievable care my father receives. Not only are they patient with my dad who can be difficult they also are with us, his immediate family. Our whole family feel like the entire team really care for dad
and have his very best interest at heart. We simply cannot thank them enough. This is such a difficult time for our family and Mayfair Lodge team have been simply amazing.
03 January 2025
Both my mum and my mother-in-law are in this lovely home. What makes Mayfair Lodge special are the staff, who tend to remain consistent. Always professional, caring, capable and who treat their residents with the utmost dignity. They become the extended family of both residents and resident's
families. We are very happy with our choice of care home.
22 May 2024
My mum is doing extremely well, having been looked after here for several years. Mayfair Lodge staff, from management, carers and cleaners do as much as possible to keep all residents safe and happy. My wife and I wanted the best for my wonderful mum and feel Mayfair Lodge has fulfilled this.
21 May 2024
My mum's carers have built up a wonderful and positive relationship that is making Mum's experience at Mayfair Lodge very positive. It's clear the staff know her and importantly her family, her background and her likes and dislikes too.
18 April 2024
Very friendly and experienced, helpful and conscientious staff.
Latest Reviews for Mayfair Lodge
17 March 2026
From the moment my sister and I arrived at Mayfair Lodge, in crisis because Dad had fallen and could no longer care for our wonderful mum, we all felt overwhelming care and support from this wonderful place. Mum is thriving, and we know she is well cared for. Mum and dad seem to feature often on
their social media page when he visits mum, and they show that true love lasts forever! Thank you all at Mayfair Lodge, as we navigate this next phase for mum and dad.
17 March 2026
My mother has been here for a year now. I can only praise all the staff for their kindness and care for all their residents. I am always greeted with a friendly hello. The activities are all fun, and my mum is thriving here. I have only admiration for all the staff.
17 March 2026
I know our friend Eddy is safe and well looked after; his room is always clean and tidy. All staff, from the office staff, carers, and cleaners, are always friendly and courteous. Always get a warm welcome with a cup of tea and an update on Eddy. Eddy is very happy here. If he is not well, they
inform us and explain his health. The variety of food and presentation is excellent. I wouldn't mind one of their Sunday Roasts. Thank you for the care of my friend.
17 March 2026
My mother has been a resident at Mayfair Lodge for about 3 years. She has advanced dementia and can be quite difficult at times. The staff are so good with her despite her shouting etc and she is looked after very well. This gives me peace of mind as I know she is well cared for and safe. The staff
work hard, and although my mum refuses most of the time to participate in activities, there are lots of things for residents to do.
13 March 2026
We have been so pleased with Mayfair Lodge since my mother entered in 2023. The staff are fantastic and my mum is so happy here. My mother-in-law came into the home in November 2024 and we are equally happy with how she is being looked after. We think Mayfair Lodge is a special place.
13 March 2026
The car park and garden areas are really clean and well looked after. As soon as you enter the care home, it oozes friendliness, warmth and a lovely welcome. Rooms are clean, tidy and smell fresh. All staff, from every department, are so helpful, friendly and smiley. All residents appear nicely
dressed and clean, plus happy with the many activities offered. The food always smells wonderful, too.
19 February 2026
Overall I was impressed how the staff treated the vulnerable residents, they were kind and caring. The rooms were first class and the food was superb. I enjoyed my stay there very much.
23 June 2025
Everything and everyone is perfect.
11 April 2025
My mother has been a resident at Mayfair Lodge since end of October 2024. She has been treated like a queen since she arrived. The staff are wonderful, caring + thoughtful. It took my mum a while to come to terms with living in a care home, but now she is very happy.
As a family we feel we could
not have chosen a better home, thank you!
10 April 2025
Very happy with all carers. Food is good as long as not tomato based.
Entertainment is mostly excellent.
26 March 2025
Unfortunately there were many issues that we were not happy about during the 6 months that my lovely Mum was at Mayfair Lodge including wrongly isolating her, theft of possessions & rudeness of staff. We had to take the upsetting decision to move her to a different home but unfortunately she didn't
make it as she passed away following 6 weeks in hospital. There were a few members of staff that were great but unfortunately not enough.
27 January 2025
I have been visiting my friend on a fairly regular basis for over a year. The home is clean and quiet but other than that I do not understand all the very positive reviews. Never once have I been greeted by the staff or asked if I need help but have been allowed to wander wherever I wish and there
seems to be a lack of security generally. My friend has said that some of the carers are very caring and efficient but certainly not all of them, some of them not even capable of the basic care needs like helping with a shower. She has never been offered a hot drink throughout any of my visits at various times of the day although I expect she could go and seek one out. She is also really not impressed with the food. But the biggest worry is that there seems to be very little stimulation given to the residents either in their rooms or in the lounge. They are bored.
17 January 2025
Overall, I've been very pleased with the care given to my mother over the two years she has been there.
Most of the carers are very considerate and have her interests at heart.
If at any time I feel something extra needs to be done for Mum, I raise it and is usually always dealt with.
The
management are very involved with the residences and seem to know them all as individuals.
The carers have a very challenging job as each resident has individual needs and they can't be with them 24/7. However, any concerns that I have raised have always been dealt with promptly.
I'm really pleased I was able to get her into a local care home and she certainly seems to be safe and cared for, which is a great relief for the family.
17 January 2025
As a resident at Mayfair Lodge, my father is looked after in superb fashion by all the staff. They are absolute superstars! Kind, generous and gifted in caring for all the residents with the most awful of mental conditions. The residents are treated with dignity and are kept busy with activities and
events. I'm very happy that my father feels comfortably at home there and thankful to all the staff for making his days as good as possible. Many thanks.
17 January 2025
My aunt has been cared for at Mayfair Lodge for many years and may be one of your longest residents. Also, my mother has been cared for over the last two years. I have to say that every member of staff is so engaging and caring. The residents are treated with dignity and the home is spotlessly
clean.
As for the activities and entertainment, you for so much the enjoyment of the residents.
Our family can't thank you enough for looking after two of our dear family members. Thank you.
09 January 2025
Mayfair Lodge and the carers who work there have changed our lives. We are so grateful for the unbelievable care my father receives. Not only are they patient with my dad who can be difficult they also are with us, his immediate family. Our whole family feel like the entire team really care for dad
and have his very best interest at heart. We simply cannot thank them enough. This is such a difficult time for our family and Mayfair Lodge team have been simply amazing.
03 January 2025
Both my mum and my mother-in-law are in this lovely home. What makes Mayfair Lodge special are the staff, who tend to remain consistent. Always professional, caring, capable and who treat their residents with the utmost dignity. They become the extended family of both residents and resident's
families. We are very happy with our choice of care home.
22 May 2024
My mum is doing extremely well, having been looked after here for several years. Mayfair Lodge staff, from management, carers and cleaners do as much as possible to keep all residents safe and happy. My wife and I wanted the best for my wonderful mum and feel Mayfair Lodge has fulfilled this.
21 May 2024
My mum's carers have built up a wonderful and positive relationship that is making Mum's experience at Mayfair Lodge very positive. It's clear the staff know her and importantly her family, her background and her likes and dislikes too.
18 April 2024
Very friendly and experienced, helpful and conscientious staff.