Mayfair Lodge

Watkins Rise, The Walk, Potters Bar EN6 1QN
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9.4 52 Reviews
  • Mayfair Lodge, Potters Bar
Mayfair Lodge is a purpose built care home situated within the heart of Potters Bar, benefiting from excellent transport links. The home offers residential care, specialist dementia care as well as respite care. There's also a day care centre within the home, offering support for older individuals who live within the community.

Mayfair Lodge has a dedicated activity worker who ensures that there are plenty of activities available for residents to choose from.

The home's interior includes a number of inviting lounges and dining rooms as well as cosy corners, themed areas and more. Each of the bedrooms in Mayfair Lodge include en-suite facilities with shower and each benefits from wi-fi connectivity and a television as well as a nurse call system for additional peace of mind.

Outside of the home you'll find a beautiful landscaped garden with raised planters, occasional seating areas and patios. It's the perfect place to relax in during the spring and summer months.
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Care Provided by Mayfair Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1317

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Mayfair Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Jackie Makwangwala (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Visiting

  • Open visiting policy

Parking

  • On-site parking

Mayfair Lodge Reviews (52)

9.4

Mayfair Lodge has a Review Score of 9.4 (9.362) out of 10, based on 15 reviews in the last 2 years.
Over all time Mayfair Lodge has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mayfair Lodge
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Total of 52, showing 1-20
Review from Robert A (Brother of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything and everyone is perfect.
Reply from Debbie Gilard, Head of Corporate Services at Mayfair Lodge
Thank you so much for your review and your kind words. It will mean a great deal to the staff in the home.
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Review from E C (Daughter of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Mayfair Lodge since end of October 2024. She has been treated like a queen since she arrived. The staff are wonderful, caring + thoughtful. It took my mum a while to come to terms with living in a care home, but now she is very happy.
As a family we feel we could not
have chosen a better home, thank you!
Reply from Debbie Gilard, Head of Corporate Services at Mayfair Lodge
Thank you so much for your review. We're so pleased to hear that your mum feels happy and well cared for at Mayfair Lodge and that she feels like a queen - that's exactly the level of care and respect…read more
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Review from K B (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with all carers. Food is good as long as not tomato based.
Entertainment is mostly excellent.
Reply from Debbie Gilard, Head of Corporate Services at Mayfair Lodge
Thank you so much for your kind feedback! We're delighted to hear you're happy with our care team and that you're enjoying the entertainment - we always aim to keep things engaging and fun. We also…read more
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Review from Sarah H (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Unfortunately there were many issues that we were not happy about during the 6 months that my lovely Mum was at Mayfair Lodge including wrongly isolating her, theft of possessions & rudeness of staff. We had to take the upsetting decision to move her to a different home but unfortunately she didn't
make it as she passed away following 6 weeks in hospital. There were a few members of staff that were great but unfortunately not enough.
Reply from Debbie Gilard, Head of Corporate Services at Mayfair Lodge
We are very sorry to hear about your experience and deeply saddened by the loss of your mother. We understand how difficult this must have been for you and your family. At Mayfair Lodge, we strive to…read more
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Review from J A (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has only been here a few weeks, but she seems so happy. The care is fantastic and she is enjoying the activities. All the carers I have met so far have been kind and helpful. The management team have all been amazing. So kind and helpful and keeping me informed of things. I couldn't wish for
a better home for my mum.
Reply from Debbie Gilard, Head of Corporate Services at Mayfair Lodge
Thank you so much for your kind words. We're delighted to hear that your mum is settling in well and enjoying her time with us. Our team is dedicated to providing compassionate care and engaging…read more
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Review from Jax B (Friend of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
I have been visiting my friend on a fairly regular basis for over a year. The home is clean and quiet but other than that I do not understand all the very positive reviews. Never once have I been greeted by the staff or asked if I need help but have been allowed to wander wherever I wish and there seems
to be a lack of security generally. My friend has said that some of the carers are very caring and efficient but certainly not all of them, some of them not even capable of the basic care needs like helping with a shower. She has never been offered a hot drink throughout any of my visits at various times of the day although I expect she could go and seek one out. She is also really not impressed with the food. But the biggest worry is that there seems to be very little stimulation given to the residents either in their rooms or in the lounge. They are bored.
Reply from Debbie Gilard, Head of Corporate Services at Mayfair Lodge
Thank you for sharing your feedback. It is incredibly valuable as it helps us identify ways to enhance the service we provide to our residents and their families. At Mayfair Lodge, we are committed to…read more
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Review from Susan E (Daughter of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, I've been very pleased with the care given to my mother over the two years she has been there.
Most of the carers are very considerate and have her interests at heart.
If at any time I feel something extra needs to be done for Mum, I raise it and is usually always dealt with.
The management
are very involved with the residences and seem to know them all as individuals.
The carers have a very challenging job as each resident has individual needs and they can't be with them 24/7. However, any concerns that I have raised have always been dealt with promptly.
I'm really pleased I was able to get her into a local care home and she certainly seems to be safe and cared for, which is a great relief for the family.
Reply from Debbie Gilard, Head of Corporate Services at Mayfair Lodge
Thank you so much for leaving a review for our home. We are delighted that you are very pleased with the care given to your Mother. Our teams work really hard to ensure that residents receive care…read more
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Review from D K (Son of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a resident at Mayfair Lodge, my father is looked after in superb fashion by all the staff. They are absolute superstars! Kind, generous and gifted in caring for all the residents with the most awful of mental conditions. The residents are treated with dignity and are kept busy with activities and
events. I'm very happy that my father feels comfortably at home there and thankful to all the staff for making his days as good as possible. Many thanks.
Reply from Debbie Gilard, Head of Corporate Services at Mayfair Lodge
Thank you so much for your lovely review. We are so pleased that you fell that your Father is so well looked after and that you feel the team are superstars! We will share this review with the team so…read more
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Review from H G (Daughter of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been cared for at Mayfair Lodge for many years and may be one of your longest residents. Also, my mother has been cared for over the last two years. I have to say that every member of staff is so engaging and caring. The residents are treated with dignity and the home is spotlessly clean.
As
for the activities and entertainment, you for so much the enjoyment of the residents.
Our family can't thank you enough for looking after two of our dear family members. Thank you.
Reply from Debbie Gilard, Head of Corporate Services at Mayfair Lodge
Thank you so much for you review. We are privileged to be able to care for two members of your family and are delighted that you are pleased with the care that your Mother and your Aunt receive. We…read more
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Review from E D (Daughter of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mayfair Lodge and the carers who work there have changed our lives. We are so grateful for the unbelievable care my father receives. Not only are they patient with my dad who can be difficult they also are with us, his immediate family. Our whole family feel like the entire team really care for dad
and have his very best interest at heart. We simply cannot thank them enough. This is such a difficult time for our family and Mayfair Lodge team have been simply amazing.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Mayfair Lodge
Thank you for taking the time to share your positive experience with us! Hearing that our care home has made a positive impact on your Dad means the world to us.
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Review from L M (Daughter of Resident) published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my mum and my mother-in-law are in this lovely home. What makes Mayfair Lodge special are the staff, who tend to remain consistent. Always professional, caring, capable and who treat their residents with the utmost dignity. They become the extended family of both residents and resident's families.
We are very happy with our choice of care home.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Mayfair Lodge
We truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality of care and attention.
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Review from C T (Son of Resident) published on 22 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is doing extremely well, having been looked after here for several years. Mayfair Lodge staff, from management, carers and cleaners do as much as possible to keep all residents safe and happy. My wife and I wanted the best for my wonderful mum and feel Mayfair Lodge has fulfilled this.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Mayfair Lodge
Thank you for taking the time to share your positive experience with us! Hearing that our care home has made a positive impact on your mum means the world to us!
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Review from P C (Son of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's carers have built up a wonderful and positive relationship that is making Mum's experience at Mayfair Lodge very positive. It's clear the staff know her and importantly her family, her background and her likes and dislikes too.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Mayfair Lodge
Your feedback means a lot to us! We take great pride in providing personalised care and attention to each resident!
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Review from R H (Son of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and experienced, helpful and conscientious staff.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Mayfair Lodge
Thank you for your kind words. Have a wonderful day!
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Review from B T (Husband of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister-in-law has learning difficulties, she has been a resident for the past nine years. My wife has vascular dementia and Alzheimer's, she has been a resident for the past 18 months. During this time, I have nothing but praise for the staff that look after their well-being. Mayfair Lodge ticks
most of the right boxes, except I feel the bedrooms are on the small size.
Reply from Jo Currell, Marketing and Event Co-ordinator at Mayfair Lodge
Thank you for taking the time to share your positive feedback. Our team at Mayfair Lodge will be delighted to hear your comments. Wishing you a wonderful day!
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Review from Patricia N (Wife of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team welcomed my husband, who has Alzheimer's. He has settled into the regular routine but does not welcome personal care previously provided by his wife.
The care home has recruited extra activity leaders which may resurrect some of the hobbies he seems to have lost as his condition worsens.
Garden access is welcome. The room is quite adequate. The new garden tea room is welcome.
Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge
Good day and thank you for submitting this review, we are appreciative. Your husband is an amazing man and we are thankful to have him with us.
Have a lovely day!
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Review from P A (Son of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have witnessed so much care and affection shown to my mother as well as countless other residents when I visit. It is not easy looking after dementia patients but the staff treat residents with respect and humility. They take time to learn the personalities of residents and use it to create a bond
with the residents. It's a difficult job to do. We, as a family, appreciate that and thank all of the staff for how they approach the care they provide. Thank you!
Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge
Thank you for your comment. We are delighted to have your mother stay with us here at Mayfair Lodge. Wishing you a wonderful day!
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Review from David W (Son of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I arrive for my visit to Mum, she always seems happy. Her room is always clean. Staff interactions with Mum (and me) are always friendly and on the rare occasions I have needed help, someone has always been available. We would prefer it if Mum could still live independently but she can't so Mayfair
Lodge Care Home is the next best thing.
Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge
Thank you for your comment. We are delighted to have your mum stay with us at Mayfair Lodge. Wishing you a great day!
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Review from Maureen T (Respite Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very poorly when I arrived at Mayfair Lodge. The staff have worked hard to get me better, it's been a new experience in a good way.
Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge
Thank you for your comment. We are delighted to have you stay with us here at Mayfair Lodge. Have a wonderful day!
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Review from A B (Daughter-in-law of Resident) published on 21 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to say how incredibly clean Mayfair Lodge is. Bathrooms, bedrooms, dining room and kitchen and visitors toilet. I sometimes make a cup of tea when I visit and everything is better than I could expect. Also, I'd like to say just how caring the staff are. They always refer to each resident
by name when they talk with them which I feel shows great kindness.
Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge
Good day and thank you for taking the time to submit this review. We are really proud of Mayfair Lodge and your comments will be shared with the team. Have a lovely day!
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Current Review Score: 9.4 (9.362)

Overview of Review Score

The Review Score of 9.4 (9.362) out of 10 for Mayfair Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.362 for Mayfair Lodge is calculated as follows: ( (106 Excellents x 5) + (46 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 177 Ratings = 4.362
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mayfair Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (6)

Jackie

Jackie Makwangwala

Job Title: Registered Home Manager Joined: 1998

Jackie has worked in the care sector since 1995. She joined Quantum Care in 1998 as a care worker at Vesta Lodge in St. Albans, Hertfordshire. Jackie then progressed to Care Team Manager and then became Deputy Home Manager.


She did her secondment as a Home Manager for 8 months at Vesta Lodge and then became a Home Manager.

Chelsea

Chelsea Pritchard

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

Ben

Ben Clarke

Job Title: Chef Manager

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.

Elaine

Elaine Frame

Job Title: Housekeeping Manager

I enjoy my job because no two days are alike and I like the challenges that my role brings.

Priyanka

Priyanka Pal

Job Title: Receptionist

The Receptionist plays a key part in keeping the home operating as it should. The role involves everything from dealing with phone enquiries to showing around prospective residents. Organisational and communication skills are a must for a Receptionist as it’s these qualities that allow them to make life in the home easier for their colleagues and residents. Often the first person you’ll speak to when you come to the home, the Receptionist represents the company with a professional manner, friendly approach, and commitment to high-quality care.

Liya

Liya Delwar

Job Title: Administrator

The Administrator will focus on the smooth running of the home; in whatever area they may be needed. From greeting visitors to recruiting, the Administrator is present in many aspects of life in the home, even if you don’t always see them! To be successful in the role, our Administrators have to be flexible and calm, able to multi-task and always keen to take on a new challenge. It’s often the Administrator that brings the IT skills to a home, helping them to keep everything organised. Above that though, Administrators are communicators, able to speak confidently and listen closely to everyone from Managers and Care Workers to visitors and residents.

Frequently Asked Questions about Mayfair Lodge

What types of Care is Mayfair Lodge registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mayfair Lodge have?

There are 62 Single Rooms.

What are the Facilities & Services at Mayfair Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mayfair Lodge to the centre of Potters Bar?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mayfair Lodge to verify any information. View our terms and conditions. Mayfair Lodge has an Enhanced Service - more info.