Mayfair Lodge

Mum has been very ill with a UTI. She has fallen and been sent to hospital, the staff attended with her and brought her back when hospital transport was not available; thanks to Patricia and Monica. Also mum recently has a 95th birthday celebration in the main Lounge. Nikki kindly organised everyone to help, Osan set up the hall, Debbie painted her nails, Kay did her hair (hairdresser) and Hapser got her dressed in her party outfit. Kadejar manages her team very well. They are brilliant. Mayfair Lodge is a great care home.

The rooms are comfortable and always clean. The activities they offer seem great, unfortunately my mum is yet to use these well but the activity lady does her very best to include her, for which I am very grateful.

Thank you to a truly outstanding team of people who every day make a huge difference to the residents they care for.

My sister Jennifer Adrian seems to be very content, relaxed and happy. She loves all the staff, and has no issues with anyone. Thank you.

My family have been impressed by how quickly and well our brother has settled into life at Mayfair Lodge. Much of this, if not all, is due to the caring and friendly staff. The only negative observation is that my brother has lost a lot of mobility since living at ML. The reason I believe is that life is so comfortable that he no longer needs to walk to the shops, etc, as he did when living independently.

There is a wonderful atmosphere in the care home with all of the staff appearing to be happy in their work. The office staff, in particular, were very helpful and caring. My father was extremely happy there, and his mental state improved enormously. So much so that he was able to return to his house.

My mother became a resident of Mayfair Lodge a couple of months ago due to Alzheimers and my Father who is 93 and in failing health himself could no longer give Mum the care and attension that she requires. Choosing a Care home for a loved one is a difficult and stressful business, especially when trying to ensure the right environment, level of care and compassion by staff. We were so fortunate that after visiting a number of Care Home facilities in Hertfordshire Mayfair Lodge our number one choice had a place for Mum. Everyone from Front Reception staff to Care and Support workers are welcoming to guests and residents alike. My wife and I have got to know the staff over the past few weeks and we can see how hard they work to ensure a high standard of care for the residents.

From the very beginning, our mother has felt very comfortable and safe at Mayfair Lodge. The staff here are so lovely and have helped Mum settle in. It can be a stressful time for families but the staff here have supported us too, and are always here to answer our questions - communication is very good. Our mum is fully engaging with all the activities and we always feel welcome and love joining her!

Our dad is well looked after and cared for by the kind staff at Mayfair Lodge. The staff are always helpful and can give an update on how dad has been.

My mother has been a resident at Mayfair Lodge for just over a year. She is treated with lots of care, love and respect. The staff are excellent and always willing to help. Whenever a resident becomes upset or unwell, they are always on hand to make things better. Food and facilities are excellent. Would highly recommend.

From the moment my sister and I arrived at Mayfair Lodge, in crisis because Dad had fallen and could no longer care for our wonderful mum, we all felt overwhelming care and support from this wonderful place. Mum is thriving, and we know she is well cared for. Mum and dad seem to feature often on their social media page when he visits mum, and they show that true love lasts forever! Thank you all at Mayfair Lodge, as we navigate this next phase for mum and dad.

My mother has been here for a year now. I can only praise all the staff for their kindness and care for all their residents. I am always greeted with a friendly hello. The activities are all fun, and my mum is thriving here. I have only admiration for all the staff.

I know our friend Eddy is safe and well looked after; his room is always clean and tidy. All staff, from the office staff, carers, and cleaners, are always friendly and courteous. Always get a warm welcome with a cup of tea and an update on Eddy. Eddy is very happy here. If he is not well, they inform us and explain his health. The variety of food and presentation is excellent. I wouldn't mind one of their Sunday Roasts. Thank you for the care of my friend.

My mother has been a resident at Mayfair Lodge for about 3 years. She has advanced dementia and can be quite difficult at times. The staff are so good with her despite her shouting etc and she is looked after very well. This gives me peace of mind as I know she is well cared for and safe. The staff work hard, and although my mum refuses most of the time to participate in activities, there are lots of things for residents to do.

We have been so pleased with Mayfair Lodge since my mother entered in 2023. The staff are fantastic and my mum is so happy here. My mother-in-law came into the home in November 2024 and we are equally happy with how she is being looked after. We think Mayfair Lodge is a special place.

The car park and garden areas are really clean and well looked after. As soon as you enter the care home, it oozes friendliness, warmth and a lovely welcome. Rooms are clean, tidy and smell fresh. All staff, from every department, are so helpful, friendly and smiley. All residents appear nicely dressed and clean, plus happy with the many activities offered. The food always smells wonderful, too.

Overall I was impressed how the staff treated the vulnerable residents, they were kind and caring. The rooms were first class and the food was superb. I enjoyed my stay there very much.

Entertainment is mostly excellent.

Unfortunately there were many issues that we were not happy about during the 6 months that my lovely Mum was at Mayfair Lodge including wrongly isolating her, theft of possessions & rudeness of staff. We had to take the upsetting decision to move her to a different home but unfortunately she didn't make it as she passed away following 6 weeks in hospital. There were a few members of staff that were great but unfortunately not enough.

I have been visiting my friend on a fairly regular basis for over a year. The home is clean and quiet but other than that I do not understand all the very positive reviews. Never once have I been greeted by the staff or asked if I need help but have been allowed to wander wherever I wish and there seems to be a lack of security generally. My friend has said that some of the carers are very caring and efficient but certainly not all of them, some of them not even capable of the basic care needs like helping with a shower. She has never been offered a hot drink throughout any of my visits at various times of the day although I expect she could go and seek one out. She is also really not impressed with the food. But the biggest worry is that there seems to be very little stimulation given to the residents either in their rooms or in the lounge. They are bored.