What types of Care is Mayfair Lodge registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Mayfair Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mayfair Lodge to the centre of Potters Bar?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Mayfair Lodge care home, Watkins Rise, The Walk, Potters Bar, Hertfordshire EN6 1QN

Review from M C (Daughter of Resident) published on 17 March 2026 Submitted via Postal Card • Report

Overall Experience

From the moment my sister and I arrived at Mayfair Lodge, in crisis because Dad had fallen and could no longer care for our wonderful mum, we all felt overwhelming care and support from this wonderful place. Mum is thriving, and we know she is well cared for. Mum and dad seem to feature often on their

social media page when he visits mum, and they show that true love lasts forever! Thank you all at Mayfair Lodge, as we navigate this next phase for mum and dad.

Reply from Debbie Gilard, Head of Corporate Services at Mayfair LodgeThank you so much for your lovely review. We're so glad that during such a difficult time for your family you felt supported and cared for by the team. It's wonderful to hear that your mum is thriving with us, and we're pleased you enjoy seeing those special moments shared on our social media. They really do remind us how important family connections are. Thank you for trusting us with your mum's care as you all navigate this next chapter together.

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Review from Janine A (Daughter of Resident) published on 17 March 2026 Submitted via Postal Card • Report

Overall Experience

My mother has been here for a year now. I can only praise all the staff for their kindness and care for all their residents. I am always greeted with a friendly hello. The activities are all fun, and my mum is thriving here. I have only admiration for all the staff.

Reply from Debbie Gilard, Head of Corporate Services at Mayfair LodgeThank you for your lovely review. We're delighted to hear that your mum is thriving at Mayfair Lodge and enjoying the activities. Your kind words about our team mean a great deal. Providing a warm welcome and compassionate care for every resident is so important to us, and it's wonderful to know this is reflected in your visits. Thank you for your support and admiration for the team, it is truly appreciated.

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Review from Jeff M (Friend of Resident) published on 17 March 2026 Submitted via Postal Card • Report

Overall Experience

I know our friend Eddy is safe and well looked after; his room is always clean and tidy. All staff, from the office staff, carers, and cleaners, are always friendly and courteous. Always get a warm welcome with a cup of tea and an update on Eddy. Eddy is very happy here. If he is not well, they inform

us and explain his health. The variety of food and presentation is excellent. I wouldn't mind one of their Sunday Roasts. Thank you for the care of my friend.

Reply from Debbie Gilard, Head of Corporate Services at Mayfair LodgeThank you for your lovely review. Were so pleased to hear that Eddy is happy at Mayfair Lodge and that you always feel welcomed when you visit. It means a lot to know that our whole team, from carers to housekeeping and office staff, are making a positive difference. Were glad you appreciate the updates about Eddy and the care we provide to keep him safe and comfortable. Well be sure to pass your compliments on to the kitchen team, our Sunday roasts are certainly a favourite! Thank you again for your kind words.

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Review from Linda B (Daughter of Resident) published on 17 March 2026 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Mayfair Lodge for about 3 years. She has advanced dementia and can be quite difficult at times. The staff are so good with her despite her shouting etc and she is looked after very well. This gives me peace of mind as I know she is well cared for and safe. The staff

work hard, and although my mum refuses most of the time to participate in activities, there are lots of things for residents to do.

Reply from Debbie Gilard, Head of Corporate Services at Mayfair LodgeThank you for taking the time to share your kind feedback. It means a great deal to us to hear about your experience over the past three years and that our team has been able to support your mother with patience, compassion and understanding. Our staff work very hard to ensure every resident feels safe, comfortable and cared for, so it's wonderful to know this gives you peace of mind. It's also lovely to hear that you've noticed the range of activities available for residents. While we always encourage participation, we completely respect each resident's preferences and focus on making sure everyone feels supported in the way that suits them best. Thank you again for your review.

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Review from P M (Son of Resident) published on 13 March 2026 Submitted via Postal Card • Report

Overall Experience

We have been so pleased with Mayfair Lodge since my mother entered in 2023. The staff are fantastic and my mum is so happy here. My mother-in-law came into the home in November 2024 and we are equally happy with how she is being looked after. We think Mayfair Lodge is a special place.

Reply from John Joannides, Corporate Services at Mayfair LodgeThank you for you kind review. We're so pleased that you and your mother are so happy with the care that she is receiving at Mayfair Lodge. Your review means a great deal to the staff in the home.

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Review from Cheryl R (Aunt of Resident) published on 13 March 2026 Submitted via Postal Card • Report

Overall Experience

The car park and garden areas are really clean and well looked after. As soon as you enter the care home, it oozes friendliness, warmth and a lovely welcome. Rooms are clean, tidy and smell fresh. All staff, from every department, are so helpful, friendly and smiley. All residents appear nicely dressed

and clean, plus happy with the many activities offered. The food always smells wonderful, too.

Reply from John Joannides, Corporate Services at Mayfair LodgeThank you for your kind review. We're delighted to hear that you're having such a positive experience of our home and our staff. Your feedback means a great deal to us and to our team, who work hard to make the home a welcoming place for everyone.

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Review from J Q (Respite Resident) assisted by family/friend published on 19 February 2026 Submitted via Postal Card • Report

Overall Experience

Overall I was impressed how the staff treated the vulnerable residents, they were kind and caring. The rooms were first class and the food was superb. I enjoyed my stay there very much.

Reply from John Joannides, Corporate Services at Mayfair LodgeThank you for taking the time to leave a review for Mayfair Lodge. We're very pleased that you enjoyed your stay at the home and thank you for your kind words about how the staff cared for the home's residents.

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Review from Robert A (Brother of Resident) published on 23 June 2025 Submitted via Postal Card • Report

Overall Experience

Everything and everyone is perfect.

Reply from Debbie Gilard, Head of Corporate Services at Mayfair LodgeThank you so much for your review and your kind words. It will mean a great deal to the staff in the home.

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Review from E C (Daughter of Resident) published on 11 April 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Mayfair Lodge since end of October 2024. She has been treated like a queen since she arrived. The staff are wonderful, caring + thoughtful. It took my mum a while to come to terms with living in a care home, but now she is very happy.
As a family we feel we could not

have chosen a better home, thank you!

Reply from Debbie Gilard, Head of Corporate Services at Mayfair LodgeThank you so much for your review. We're so pleased to hear that your mum feels happy and well cared for at Mayfair Lodge and that she feels like a queen - that's exactly the level of care and respect we aim to provide. We're also glad to know your family feels confident in the choice you made and would like to thank you for your trust in us.

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Review from K B (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with all carers. Food is good as long as not tomato based.
Entertainment is mostly excellent.

Reply from Debbie Gilard, Head of Corporate Services at Mayfair LodgeThank you so much for your kind feedback! We're delighted to hear you're happy with our care team and that you're enjoying the entertainment - we always aim to keep things engaging and fun. We also appreciate your comments on the food and will make sure your comments about non-tomato based food are passed on to our kitchen team.

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Review from Sarah H (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report

Overall Experience

Unfortunately there were many issues that we were not happy about during the 6 months that my lovely Mum was at Mayfair Lodge including wrongly isolating her, theft of possessions & rudeness of staff. We had to take the upsetting decision to move her to a different home but unfortunately she didn't

make it as she passed away following 6 weeks in hospital. There were a few members of staff that were great but unfortunately not enough.

Reply from Debbie Gilard, Head of Corporate Services at Mayfair LodgeWe are very sorry to hear about your experience and deeply saddened by the loss of your mother. We understand how difficult this must have been for you and your family. At Mayfair Lodge, we strive to provide the highest standard of care, and we take concerns very seriously. We understand that your concerns have previously been raised and addressed but should you like the opportunity to discuss your experience further, then please do not hesitate to contact us at any time.

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Review from Jax B (Friend of Resident) published on 27 January 2025 Submitted via Website • Report

Overall Experience

I have been visiting my friend on a fairly regular basis for over a year. The home is clean and quiet but other than that I do not understand all the very positive reviews. Never once have I been greeted by the staff or asked if I need help but have been allowed to wander wherever I wish and there seems

to be a lack of security generally. My friend has said that some of the carers are very caring and efficient but certainly not all of them, some of them not even capable of the basic care needs like helping with a shower. She has never been offered a hot drink throughout any of my visits at various times of the day although I expect she could go and seek one out. She is also really not impressed with the food. But the biggest worry is that there seems to be very little stimulation given to the residents either in their rooms or in the lounge. They are bored.

Reply from Debbie Gilard, Head of Corporate Services at Mayfair LodgeThank you for sharing your feedback. It is incredibly valuable as it helps us identify ways to enhance the service we provide to our residents and their families. At Mayfair Lodge, we are committed to delivering a high standard of service and can only apologise if your experience has fallen short of this expectation. We have spoken to the home who would very much appreciate the opportunity to speak to you directly about your concerns. We are really keen to ensure that all your concerns are addressed to your satisfaction.

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Review from Susan E (Daughter of Resident) published on 17 January 2025 Submitted via Website • Report

Overall Experience

Overall, I've been very pleased with the care given to my mother over the two years she has been there.
Most of the carers are very considerate and have her interests at heart.
If at any time I feel something extra needs to be done for Mum, I raise it and is usually always dealt with.
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are very involved with the residences and seem to know them all as individuals.
The carers have a very challenging job as each resident has individual needs and they can't be with them 24/7. However, any concerns that I have raised have always been dealt with promptly.
I'm really pleased I was able to get her into a local care home and she certainly seems to be safe and cared for, which is a great relief for the family.

Reply from Debbie Gilard, Head of Corporate Services at Mayfair LodgeThank you so much for leaving a review for our home. We are delighted that you are very pleased with the care given to your Mother. Our teams work really hard to ensure that residents receive care that is tailored to them and which places each person at the heart of all they do. We will be sure to pass on your very kind comments to all those involved in your Mother's care. Once again thank you for taking the time to write this review.

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Review from D K (Son of Resident) published on 17 January 2025 Submitted via Postal Card • Report

Overall Experience

As a resident at Mayfair Lodge, my father is looked after in superb fashion by all the staff. They are absolute superstars! Kind, generous and gifted in caring for all the residents with the most awful of mental conditions. The residents are treated with dignity and are kept busy with activities and

events. I'm very happy that my father feels comfortably at home there and thankful to all the staff for making his days as good as possible. Many thanks.

Reply from Debbie Gilard, Head of Corporate Services at Mayfair LodgeThank you so much for your lovely review. We are so pleased that you fell that your Father is so well looked after and that you feel the team are superstars! We will share this review with the team so they know how much their care and support is appreciated. Many thanks once again.

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Review from H G (Daughter of Resident) published on 17 January 2025 Submitted via Postal Card • Report

Overall Experience

My aunt has been cared for at Mayfair Lodge for many years and may be one of your longest residents. Also, my mother has been cared for over the last two years. I have to say that every member of staff is so engaging and caring. The residents are treated with dignity and the home is spotlessly clean.
As

for the activities and entertainment, you for so much the enjoyment of the residents.
Our family can't thank you enough for looking after two of our dear family members. Thank you.

Reply from Debbie Gilard, Head of Corporate Services at Mayfair LodgeThank you so much for you review. We are privileged to be able to care for two members of your family and are delighted that you are pleased with the care that your Mother and your Aunt receive. We will make sure that we thank the carer team on your behalf, as well as the housekeeping team for keeping the home spotless. We will also pass on your thanks to the activity team for their work to bring joy to the residents. Thank you once again.

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Review from E D (Daughter of Resident) published on 9 January 2025 Submitted via Postal Card • Report

Overall Experience

Mayfair Lodge and the carers who work there have changed our lives. We are so grateful for the unbelievable care my father receives. Not only are they patient with my dad who can be difficult they also are with us, his immediate family. Our whole family feel like the entire team really care for dad

and have his very best interest at heart. We simply cannot thank them enough. This is such a difficult time for our family and Mayfair Lodge team have been simply amazing.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mayfair LodgeThank you for taking the time to share your positive experience with us! Hearing that our care home has made a positive impact on your Dad means the world to us.

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Review from L M (Daughter of Resident) published on 3 January 2025 Submitted via Postal Card • Report

Overall Experience

Both my mum and my mother-in-law are in this lovely home. What makes Mayfair Lodge special are the staff, who tend to remain consistent. Always professional, caring, capable and who treat their residents with the utmost dignity. They become the extended family of both residents and resident's families.

We are very happy with our choice of care home.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mayfair LodgeWe truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality of care and attention.

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Review from C T (Son of Resident) published on 22 May 2024 Submitted via Postal Card • Report

Overall Experience

My mum is doing extremely well, having been looked after here for several years. Mayfair Lodge staff, from management, carers and cleaners do as much as possible to keep all residents safe and happy. My wife and I wanted the best for my wonderful mum and feel Mayfair Lodge has fulfilled this.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mayfair LodgeThank you for taking the time to share your positive experience with us! Hearing that our care home has made a positive impact on your mum means the world to us!

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Review from P C (Son of Resident) published on 21 May 2024 Submitted via Postal Card • Report

Overall Experience

My mum's carers have built up a wonderful and positive relationship that is making Mum's experience at Mayfair Lodge very positive. It's clear the staff know her and importantly her family, her background and her likes and dislikes too.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mayfair LodgeYour feedback means a lot to us! We take great pride in providing personalised care and attention to each resident!