Mayfair Lodge

Watkins Rise, The Walk, Potters Bar EN6 1QN

Conveniently situated for the pursuit of an independent lifestyle, Mayfair Lodge is a purpose-built care facility offering expert care for up to sixty-two elderly residents.

A highly-qualified team and the latest in care technology allows Mayfair Lodge to extend its services to people with dementia-related illnesses, while also functioning as a day centre for members of the local community.

All personal health and dietary needs are considered within the set up of the service, with staff looking to keep a friendly relationship with residents and their loved ones.

Group: Quantum Care Ltd

Person in charge: Jackie Makwangwala (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 62

Rooms with ensuite WC: 62

Weekly Charges Guide: Personal Care Single £850 – £1200 (These prices are only a guideline, please contact Mayfair Lodge to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Open visiting policy

Parking:

On-site parking

Latest Care Quality Commission* Report on Mayfair Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.6 (maximum of 10) for Mayfair Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Mayfair Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.074 for Mayfair Lodge is calculated as follows: ( (29 Excellents x 5) + (44 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 94 Ratings = 4.074

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.565 Points relating to the number of positive Reviews for Mayfair Lodge is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 7 Reviews ÷ 12.4 Target = 0.565

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Mayfair Lodge has a Review Score of 8.6 (8.639) from 8 Reviews


Average Ratings

  • Excellent
    2
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mayfair Lodge?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mayfair Lodge

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

One of the carers has been outstanding in helping my pre-teen daughter begin to overcome her fear of entering the dementia unit to visit a relative. Things were explained to her in a simple way that encouraged her to visit.

How likely would you be to recommend Mayfair Lodge? Extremely Likely

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Average Rating:   4.3 out of 5

As a new client to the care home facility, I must praise Mayfair Lodge as being very efficient and caring and welcoming to what is truly a tough decision to a family with a parent with dementia. My father has settled in extremely well and I find all the staff members and carers extremely efficient and caring. I highly recommend this care home! If I had to nitpick it's just a shame that more one to one care can't be available to the residents who desperately need communication.

How likely would you be to recommend Mayfair Lodge? Extremely Likely

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Average Rating:   4.1 out of 5

Mayfair Lodge's devoted staff have provided my mother with a safe, comfortable living environment that my family feels has given us peace of mind.

How likely would you be to recommend Mayfair Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

I was very impressed with the bright, cheerful and welcoming environment. Private rooms and public areas were all very clean. Most importantly the staff were so friendly and helpful and made the atmosphere very warm and professional.

How likely would you be to recommend Mayfair Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Good overall service but would be better if more permanent staff were on duty and less agency staff. Not good for the continuation and ongoing care of residents.

How likely would you be to recommend Mayfair Lodge? Likely

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Average Rating:   3.2 out of 5

From day one of visiting Mayfair Lodge, I have felt comfortable leaving my father there. The staff are generally kind, caring and attentive to residents' needs. My father has settled and is happy and content generally, and I can leave feeling comfortable that he is looked after in a clean, comfortable environment. I am kept informed about things I need to be and am happy.

How likely would you be to recommend Mayfair Lodge? Extremely Likely

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Average Rating:   3.9 out of 5

Good staff. Happy, bright and caring.

How likely would you be to recommend Mayfair Lodge? Likely

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Average Rating:   3.9 out of 5

Care in the home is pretty good, could be a bit more interest for residents but you are busy. Rooms and toilets very clean and well kept. Staff mostly friendly and helpful, some more so than others. Management efficient, not always clear to as to "rules". Best looking care home, apart from another nearby care home, but that is a private one. Sometimes staff are a bit low if someone wants to go to the toilet. Although half the time they don't want to go anyway. On the whole Mayfair is not too bad.

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Average Rating:   4 out of 5

Submit a Review for Mayfair Lodge

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Bed Vacancies

No Bed Vacancies

posted 18 Apr 2018

Please call for vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Mayfair Lodge

Job Vacancies

Staff Profiles

No image found

Jackie Makwangwala

Job Title: Registered Home Manager

Joined: 1998

Description:

Specialisms
Jackie Makwangwala, Home Manager Mayfair Lodge Jackie has worked in the care sector since 1995. She joined Quantum Care in 1998 as a care worker at Vesta Lodge in St. Albans, Hertfordshire. Jackie the progressed to Care Team Manager and then became Deputy Home Manager. She did her secondment as a Home Manager for 8 months at Vesta Lodge and then became a Home Manager.
Qualifications
?NVQ 3 & NVQ 4 in Health and Social Care.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Mayfair Lodge