Mayfair Lodge, Potters Bar, Hertfordshire
Mayfair Lodge, Potters Bar, Hertfordshire
Mayfair Lodge, Potters Bar, Hertfordshire

Conveniently situated for the pursuit of an independent lifestyle, Mayfair Lodge is a purpose-built care facility offering expert care for up to sixty-two elderly residents.

A highly-qualified team and the latest in care technology allows Mayfair Lodge to extend its services to people with dementia-related illnesses, while also functioning as a day centre for members of the local community.

All personal health and dietary needs are considered within the set up of the service, with staff looking to keep a friendly relationship with residents and their loved ones.

Group: Quantum Care Ltd

Person in charge: Jackie Makwangwala (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 62

Rooms with ensuite WC: 62

Weekly Charges Guide: Personal Care Single from £850 (These prices are only a guideline, please contact Mayfair Lodge to find out the exact price for your requirements.) (These prices are only a guideline, please contact Mayfair Lodge to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Open visiting policy

Parking:

On-site parking

Latest Care Quality Commission* Report on Mayfair Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 Mayfair Lodge has a Review Score of 8 (8.004)

The Review Score of 8 (maximum of 10) for Mayfair Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Mayfair Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.931 for Mayfair Lodge is calculated as follows: ( (14 Excellents x 5) + (27 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 58 Ratings = 3.931

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.073 Points relating to the number of positive Reviews for Mayfair Lodge is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12.4 Target = 0.323

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mayfair Lodge?

  • Extremely LIKELY
    2
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mayfair Lodge

  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

I was very impressed with the bright, cheerful and welcoming environment. Private rooms and public areas were all very clean. Most importantly the staff were so friendly and helpful and made the atmosphere very warm and professional.

How likely would you be to recommend Mayfair Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Rooms: Excellent

Good overall service but would be better if more permanent staff were on duty and less agency staff. Not good for the continuation and ongoing care of residents.

How likely would you be to recommend Mayfair Lodge? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

From day one of visiting Mayfair Lodge, I have felt comfortable leaving my father there. The staff are generally kind, caring and attentive to residents' needs. My father has settled and is happy and content generally, and I can leave feeling comfortable that he is looked after in a clean, comfortable environment. I am kept informed about things I need to be and am happy.

How likely would you be to recommend Mayfair Lodge? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Good staff. Happy, bright and caring.

How likely would you be to recommend Mayfair Lodge? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Care in the home is pretty good, could be a bit more interest for residents but you are busy. Rooms and toilets very clean and well kept. Staff mostly friendly and helpful, some more so than others. Management efficient, not always clear to as to "rules". Best looking care home, apart from another nearby care home, but that is a private one. Sometimes staff are a bit low if someone wants to go to the toilet. Although half the time they don't want to go anyway. On the whole Mayfair is not too bad.

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Submit a Review for Mayfair Lodge

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Mayfair Lodge

Job Vacancies

Staff Profiles

No image found

Jackie Makwangwala

Job Title: Registered Home Manager

Joined: 1998

Description:

Specialisms
Jackie Makwangwala, Home Manager Mayfair Lodge Jackie has worked in the care sector since 1995. She joined Quantum Care in 1998 as a care worker at Vesta Lodge in St. Albans, Hertfordshire. Jackie the progressed to Care Team Manager and then became Deputy Home Manager. She did her secondment as a Home Manager for 8 months at Vesta Lodge and then became a Home Manager.
Qualifications
?NVQ 3 & NVQ 4 in Health and Social Care.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Mayfair Lodge