
We are so grateful for the unbelievable care my father receives.E D(Daughter of Resident/Service User)

All of the staff are so caring and nothing is too much trouble for them.Jane W(Daughter of Resident/Service User)

Mayfair Lodge is a wonderful care homeHelen J(Daughter of Resident/Service User)

We are so grateful for the unbelievable care my father receives.E D(Daughter of Resident/Service User)

All of the staff are so caring and nothing is too much trouble for them.Jane W(Daughter of Resident/Service User)

Mayfair Lodge is a wonderful care homeHelen J(Daughter of Resident/Service User)

Mayfair Lodge is a purpose built care home situated within the heart of Potters Bar, benefiting from excellent transport links. The home offers residential care, specialist dementia care as well as respite care. There's also a day care centre within the home, offering support for older individuals who live within the community.
Mayfair Lodge has a dedicated activity worker who ensures that there are plenty of activities available for residents to...
Care Provided by Mayfair Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.
We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
The price(s) shown are provided by the care home. Contact Mayfair Lodge for full pricing details and T&Cs.
Contact Mayfair Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Quantum Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Jackie Makwangwala(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (62)
Visiting
- Open visiting policy
Parking
- On-site parking
Mayfair Lodge Reviews (63)
Mayfair Lodge has a Review Score of 9.5 (9.538) out of 10, based on 22 reviews in the last 2 years.
Over all time Mayfair Lodge has 63 reviews.
Mayfair Lodge and the carers who work there have changed our lives. We are so grateful for the unbelievable care my father receives. Not only are they patient with my dad who can be difficult they also are with us, his immediate family. Our whole family feel like the entire team really care for dad and have his very best interest at heart. We simply cannot thank them enough. This is such a difficult time for our family and Mayfair Lodge team have been simply amazing.
Thank you for taking the time to share your positive experience with us! Hearing that our care home has made a positive impact on your Dad means the world to us.
Both my mum and my mother-in-law are in this lovely home. What makes Mayfair Lodge special are the staff, who tend to remain consistent. Always professional, caring, capable and who treat their residents with the utmost dignity. They become the extended family of both residents and resident's families. We are very happy with our choice of care home.
We truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality of care and attention.
My mum is doing extremely well, having been looked after here for several years. Mayfair Lodge staff, from management, carers and cleaners do as much as possible to keep all residents safe and happy. My wife and I wanted the best for my wonderful mum and feel Mayfair Lodge has fulfilled this.
Thank you for taking the time to share your positive experience with us! Hearing that our care home has made a positive impact on your mum means the world to us!
My mum's carers have built up a wonderful and positive relationship that is making Mum's experience at Mayfair Lodge very positive. It's clear the staff know her and importantly her family, her background and her likes and dislikes too.
Your feedback means a lot to us! We take great pride in providing personalised care and attention to each resident!
Very friendly and experienced, helpful and conscientious staff.
Thank you for your kind words. Have a wonderful day!
My sister-in-law has learning difficulties, she has been a resident for the past nine years. My wife has vascular dementia and Alzheimer's, she has been a resident for the past 18 months. During this time, I have nothing but praise for the staff that look after their well-being. Mayfair Lodge ticks most of the right boxes, except I feel the bedrooms are on the small size.
Thank you for taking the time to share your positive feedback. Our team at Mayfair Lodge will be delighted to hear your comments. Wishing you a wonderful day!
The care home has recruited extra activity leaders which may resurrect some of the hobbies he seems to have lost as his condition worsens. Garden access is welcome. The room is quite adequate. The new garden tea room is welcome.
Have a lovely day!
I have witnessed so much care and affection shown to my mother as well as countless other residents when I visit. It is not easy looking after dementia patients but the staff treat residents with respect and humility. They take time to learn the personalities of residents and use it to create a bond with the residents. It's a difficult job to do. We, as a family, appreciate that and thank all of the staff for how they approach the care they provide. Thank you!
Thank you for your comment. We are delighted to have your mother stay with us here at Mayfair Lodge. Wishing you a wonderful day!
When I arrive for my visit to Mum, she always seems happy. Her room is always clean. Staff interactions with Mum (and me) are always friendly and on the rare occasions I have needed help, someone has always been available. We would prefer it if Mum could still live independently but she can't so Mayfair Lodge Care Home is the next best thing.
Thank you for your comment. We are delighted to have your mum stay with us at Mayfair Lodge. Wishing you a great day!
I was very poorly when I arrived at Mayfair Lodge. The staff have worked hard to get me better, it's been a new experience in a good way.
Thank you for your comment. We are delighted to have you stay with us here at Mayfair Lodge. Have a wonderful day!
I would like to say how incredibly clean Mayfair Lodge is. Bathrooms, bedrooms, dining room and kitchen and visitors toilet. I sometimes make a cup of tea when I visit and everything is better than I could expect. Also, I'd like to say just how caring the staff are. They always refer to each resident by name when they talk with them which I feel shows great kindness.
Good day and thank you for taking the time to submit this review. We are really proud of Mayfair Lodge and your comments will be shared with the team. Have a lovely day!
The home is bright and airy, with an environment that is designed to be stimulating, yet familiar to residents. What marks this home out is the relationship between staff members and residents. My mother was not always easy, but they relentlessly saw the good in her. The home is often ringing with laughter and there is usually music playing. Staff know the resident's quirks and foibles and go out of their way to keep them engaged and happy.
When my mother began to fade, they responded with real compassion, keeping me updated by phone and welcoming visits at any time. The home is brilliantly managed and liaison with local medical teams is superb. I will always be grateful for the tenderness with which my mother was treated and the support that I was given.
The care provided for my wife is excellent.
She is happy and smiley.
Thank you very much for the lovely review, it is very much appreciated. Have a lovely day!
I cannot really fault Mayfair Lodge. It is clean and has a lovely atmosphere. The staff are very friendly and always take time to talk to you, they always take time to talk to you, they always phone me if my dad has any problems or had a doctor's visit. They really made an effort to make sure Dad was comfortable and all visitors are offered tea and cake on visits. Nothing is too much trouble.
Thank you very much for the lovely review, we are happy to hear your father is enjoying his time with us and the family is content with the communication. Please let us know if we can support in any other way, our doors are always open. Have a lovely day.
Staff have been helpful and kind every time I have had dealings with them. On both, arranged and ad-hoc visits, have found the home to be very clean and orderly. I had several contacts made by them regarding my mum's wellbeing.
Thank you for sending us this lovely review, have an amazing day!
Good feel, the rooms are cosy and kept clean and tidy.
Nothing is too much trouble.
Thank you.
My mother-in-law seems so happy at Mayfair Lodge. We have just attended the Platinum Jubilee celebrations that the home put on for the residents and their families. What an amazing job they all did. So much effort when into the planning of this. The decorations, bunting, BBQ, and music and bringing everyone outside to make it a really fun afternoon for everyone. I want to give a particular call out to two members of staff who particularly stood out in my family's opinion, who really gave special attention to all the residents and guests.
Good day and thank you for sending us this heartwarming review of yours and your mother-in-law's experience at our home. We are extremely proud of our team here and feedback such as this reminds us we are doing something right. Have a lovely day!
Very clean and caring. Home is situated for people having to travel for visiting within a happy atmosphere. Outside space has well cared for gardens. Activities seem restricted due to COVID, and I hope these will improve when lifted.
Good day and thank you for taking the time to send us a lovely review of the home. We take your point that the activities we continued over this COVID-19 period has not been up to the usual. This is to ensure the heath and safety of our residents and staff, please bear with us a while longer, this would surely improve as restrictions are further lifted. Have a lovely day!
Very grateful to the team for all your hard work and care. Our expectations of a care home have been exceeded. Thank you!
Good day and thank you for taking the time to send us this lovely review, we continue to try our best every day to ensure our residents are given the respect and care they deserve. Have a lovely day!
Care home always has a welcoming atmosphere, staff always polite and friendly, place is clean and tidy.
Good day, and thank you for sending us this lovely review. Have a lovely day!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
- 19 May 2026
On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...
- 15 Apr 2026
Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...
- 20 Jan 2026
As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...
There are no upcoming events for Mayfair Lodge.
Awards / Recognitions (1)
- 28 Feb 2020Recipient: Quantum Care Ltd
Accreditations
There are no accreditations posted yet for Mayfair Lodge.
Meet the Team (3)

Jackie has worked in the care sector since 1995. She joined Quantum Care in 1998 as a care worker at Vesta Lodge in St. Albans, Hertfordshire. Jackie then progressed to Care Team Manager and then became Deputy Home Manager.
She did her secondment as a Home Manager for 8 months at Vesta Lodge and then became a Home Manager.

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.

I enjoy my job because no two days are alike and I like the challenges that my role brings.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mayfair Lodge to verify any information. View our terms and conditions. Mayfair Lodge has an Enhanced Service -more info.