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Mayfair Lodge

Watkins Rise, The Walk, Potters Bar, Hertfordshire EN6 1QN
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We are so grateful for the unbelievable care my father receives.E D(Daughter of Resident/Service User)
Mayfair Lodge, Potters Bar
All of the staff are so caring and nothing is too much trouble for them.Jane W(Daughter of Resident/Service User)
Mayfair Lodge, Potters Bar
Mayfair Lodge is a wonderful care homeHelen J(Daughter of Resident/Service User)
Mayfair Lodge, Potters Bar

Mayfair Lodge is a purpose built care home situated within the heart of Potters Bar, benefiting from excellent transport links. The home offers residential care, specialist dementia care as well as respite care. There's also a day care centre within the home, offering support for older individuals who live within the community.

Mayfair Lodge has a dedicated activity worker who ensures that there are plenty of activities available for residents to...  

Care Provided by Mayfair Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,372N/A

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.

We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

Contact Mayfair Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jackie Makwangwala(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Visiting

  • Open visiting policy

Parking

  • On-site parking

Mayfair Lodge Reviews (63)

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9.5

Mayfair Lodge has a Review Score of 9.5 (9.538) out of 10, based on 22 reviews in the last 2 years. Over all time Mayfair Lodge has 63 reviews.

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Showing 63 reviews matching selected criteria
Review from E D (Daughter of Resident) published on 9 January 2025 Submitted via Postal Card
Overall Experience

Mayfair Lodge and the carers who work there have changed our lives. We are so grateful for the unbelievable care my father receives. Not only are they patient with my dad who can be difficult they also are with us, his immediate family. Our whole family feel like the entire team really care for dad and have his very best interest at heart. We simply cannot thank them enough. This is such a difficult time for our family and Mayfair Lodge team have been simply amazing.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mayfair Lodge

Thank you for taking the time to share your positive experience with us! Hearing that our care home has made a positive impact on your Dad means the world to us.

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Review from L M (Daughter of Resident) published on 3 January 2025 Submitted via Postal Card
Overall Experience

Both my mum and my mother-in-law are in this lovely home. What makes Mayfair Lodge special are the staff, who tend to remain consistent. Always professional, caring, capable and who treat their residents with the utmost dignity. They become the extended family of both residents and resident's families. We are very happy with our choice of care home.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mayfair Lodge

We truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality of care and attention.

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Review from C T (Son of Resident) published on 22 May 2024 Submitted via Postal Card
Overall Experience

My mum is doing extremely well, having been looked after here for several years. Mayfair Lodge staff, from management, carers and cleaners do as much as possible to keep all residents safe and happy. My wife and I wanted the best for my wonderful mum and feel Mayfair Lodge has fulfilled this.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mayfair Lodge

Thank you for taking the time to share your positive experience with us! Hearing that our care home has made a positive impact on your mum means the world to us!

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Review from P C (Son of Resident) published on 21 May 2024 Submitted via Postal Card
Overall Experience

My mum's carers have built up a wonderful and positive relationship that is making Mum's experience at Mayfair Lodge very positive. It's clear the staff know her and importantly her family, her background and her likes and dislikes too.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mayfair Lodge

Your feedback means a lot to us! We take great pride in providing personalised care and attention to each resident!

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Review from R H (Son of Resident) published on 18 April 2024 Submitted via Postal Card
Overall Experience

Very friendly and experienced, helpful and conscientious staff.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mayfair Lodge

Thank you for your kind words. Have a wonderful day!

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Review from B T (Husband of Resident) published on 16 April 2024 Submitted via Postal Card
Overall Experience

My sister-in-law has learning difficulties, she has been a resident for the past nine years. My wife has vascular dementia and Alzheimer's, she has been a resident for the past 18 months. During this time, I have nothing but praise for the staff that look after their well-being. Mayfair Lodge ticks most of the right boxes, except I feel the bedrooms are on the small size.

Reply from Jo Currell, Marketing and Event Co-ordinator at Mayfair Lodge

Thank you for taking the time to share your positive feedback. Our team at Mayfair Lodge will be delighted to hear your comments. Wishing you a wonderful day!

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Review from Patricia N (Wife of Resident) published on 2 October 2023 Submitted via Postal Card
Overall Experience
The team welcomed my husband, who has Alzheimer's. He has settled into the regular routine but does not welcome personal care previously provided by his wife.

The care home has recruited extra activity leaders which may resurrect some of the hobbies he seems to have lost as his condition worsens. Garden access is welcome. The room is quite adequate. The new garden tea room is welcome.

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge
Good day and thank you for submitting this review, we are appreciative. Your husband is an amazing man and we are thankful to have him with us.

Have a lovely day!

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Review from P A (Son of Resident) published on 26 September 2023 Submitted via Postal Card
Overall Experience

I have witnessed so much care and affection shown to my mother as well as countless other residents when I visit. It is not easy looking after dementia patients but the staff treat residents with respect and humility. They take time to learn the personalities of residents and use it to create a bond with the residents. It's a difficult job to do. We, as a family, appreciate that and thank all of the staff for how they approach the care they provide. Thank you!

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge

Thank you for your comment. We are delighted to have your mother stay with us here at Mayfair Lodge. Wishing you a wonderful day!

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Review from David W (Son of Resident) published on 26 September 2023 Submitted via Postal Card
Overall Experience

When I arrive for my visit to Mum, she always seems happy. Her room is always clean. Staff interactions with Mum (and me) are always friendly and on the rare occasions I have needed help, someone has always been available. We would prefer it if Mum could still live independently but she can't so Mayfair Lodge Care Home is the next best thing.

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge

Thank you for your comment. We are delighted to have your mum stay with us at Mayfair Lodge. Wishing you a great day!

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Review from Maureen T (Respite Resident) published on 20 July 2023 Submitted via Postal Card
Overall Experience

I was very poorly when I arrived at Mayfair Lodge. The staff have worked hard to get me better, it's been a new experience in a good way.

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge

Thank you for your comment. We are delighted to have you stay with us here at Mayfair Lodge. Have a wonderful day!

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Review from A B (Daughter-in-law of Resident) published on 21 May 2023 Submitted via Postal Card
Overall Experience

I would like to say how incredibly clean Mayfair Lodge is. Bathrooms, bedrooms, dining room and kitchen and visitors toilet. I sometimes make a cup of tea when I visit and everything is better than I could expect. Also, I'd like to say just how caring the staff are. They always refer to each resident by name when they talk with them which I feel shows great kindness.

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge

Good day and thank you for taking the time to submit this review. We are really proud of Mayfair Lodge and your comments will be shared with the team. Have a lovely day!

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Review from Beverly B (Daughter of Resident) published on 22 November 2022 Submitted via Website
Overall Experience
Deciding that a loved one needs a care home is hard and Mayfair Lodge get this: my mother was there 3 years and I cannot fault the quality of care that she was given or the openness and understanding with which the family were treated.
The home is bright and airy, with an environment that is designed to be stimulating, yet familiar to residents. What marks this home out is the relationship between staff members and residents. My mother was not always easy, but they relentlessly saw the good in her. The home is often ringing with laughter and there is usually music playing. Staff know the resident's quirks and foibles and go out of their way to keep them engaged and happy.

When my mother began to fade, they responded with real compassion, keeping me updated by phone and welcoming visits at any time. The home is brilliantly managed and liaison with local medical teams is superb. I will always be grateful for the tenderness with which my mother was treated and the support that I was given.

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Review from Graham H (Husband of Resident) published on 18 November 2022 Submitted via Postal Card
Overall Experience
Very happy with all services provided.
The care provided for my wife is excellent.

She is happy and smiley.

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge

Thank you very much for the lovely review, it is very much appreciated. Have a lovely day!

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Review from Angela M (Daughter of Resident) published on 3 October 2022 Submitted via Postal Card
Overall Experience

I cannot really fault Mayfair Lodge. It is clean and has a lovely atmosphere. The staff are very friendly and always take time to talk to you, they always take time to talk to you, they always phone me if my dad has any problems or had a doctor's visit. They really made an effort to make sure Dad was comfortable and all visitors are offered tea and cake on visits. Nothing is too much trouble.

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge

Thank you very much for the lovely review, we are happy to hear your father is enjoying his time with us and the family is content with the communication. Please let us know if we can support in any other way, our doors are always open. Have a lovely day.

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Review from Paul N (Son of Resident) published on 15 August 2022 Submitted via Postal Card
Overall Experience

Staff have been helpful and kind every time I have had dealings with them. On both, arranged and ad-hoc visits, have found the home to be very clean and orderly. I had several contacts made by them regarding my mum's wellbeing.

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge

Thank you for sending us this lovely review, have an amazing day!

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Review from Dave dB (Nephew of Resident) published on 20 July 2022 Submitted via Postal Card
Overall Experience
Staff are extremely warm and friendly. The home feels welcoming, bright and cheerful. Lovely kept grounds and lots of activities.
Good feel, the rooms are cosy and kept clean and tidy.
Nothing is too much trouble.

Thank you.

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Review from Paula D (Daughter-in-law of Resident) published on 20 June 2022 Submitted via Website
Overall Experience

My mother-in-law seems so happy at Mayfair Lodge. We have just attended the Platinum Jubilee celebrations that the home put on for the residents and their families. What an amazing job they all did. So much effort when into the planning of this. The decorations, bunting, BBQ, and music and bringing everyone outside to make it a really fun afternoon for everyone. I want to give a particular call out to two members of staff who particularly stood out in my family's opinion, who really gave special attention to all the residents and guests.

Reply from Victoria Cookson, Marketing Coordinator at Mayfair Lodge

Good day and thank you for sending us this heartwarming review of yours and your mother-in-law's experience at our home. We are extremely proud of our team here and feedback such as this reminds us we are doing something right. Have a lovely day!

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Review from Anne D (Daughter of Resident) published on 17 February 2022 Submitted via Postal Card
Overall Experience

Very clean and caring. Home is situated for people having to travel for visiting within a happy atmosphere. Outside space has well cared for gardens. Activities seem restricted due to COVID, and I hope these will improve when lifted.

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge

Good day and thank you for taking the time to send us a lovely review of the home. We take your point that the activities we continued over this COVID-19 period has not been up to the usual. This is to ensure the heath and safety of our residents and staff, please bear with us a while longer, this would surely improve as restrictions are further lifted. Have a lovely day!

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Review from D D (Daughter of Resident) published on 29 December 2021 Submitted via Website
Overall Experience
Staff were preparing for a Christmas buffet lunch/games on the morning we visited. (16th December) We have been very pleased with our dad's care since he moved to Mayfair Lodge about 6 months ago. He always looks very well looked after and the home is clean and comfortable.

Very grateful to the team for all your hard work and care. Our expectations of a care home have been exceeded. Thank you!

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge

Good day and thank you for taking the time to send us this lovely review, we continue to try our best every day to ensure our residents are given the respect and care they deserve. Have a lovely day!

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Review from J A (Son of Resident) published on 16 December 2021 Submitted via Postal Card
Overall Experience

Care home always has a welcoming atmosphere, staff always polite and friendly, place is clean and tidy.

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge

Good day, and thank you for sending us this lovely review. Have a lovely day!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (17) & Events (0)

News
  • 19 May 2026

    On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...

  • 15 Apr 2026

    Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...

  • 20 Jan 2026

    As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...

Upcoming Events

There are no upcoming events for Mayfair Lodge.

Awards / Recognitions (1)

  • 28 Feb 2020Recipient: Quantum Care Ltd

Accreditations

There are no accreditations posted yet for Mayfair Lodge.

Meet the Team (3)

Jackie Makwangwala
Jackie MakwangwalaJob Title:Registered Home ManagerJoined: 1998

Jackie has worked in the care sector since 1995. She joined Quantum Care in 1998 as a care worker at Vesta Lodge in St. Albans, Hertfordshire. Jackie then progressed to Care Team Manager and then became Deputy Home Manager.

She did her secondment as a Home Manager for 8 months at Vesta Lodge and then became a Home Manager.

Ben Clarke
Ben ClarkeJob Title:Chef Manager

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.

Elaine Frame
Elaine FrameJob Title:Housekeeping Manager

I enjoy my job because no two days are alike and I like the challenges that my role brings.

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