We are so grateful for the unbelievable care my father receives.E D(Daughter of Resident/Service User)
All of the staff are so caring and nothing is too much trouble for them.Jane W(Daughter of Resident/Service User)
Mayfair Lodge is a wonderful care homeHelen J(Daughter of Resident/Service User)
We are so grateful for the unbelievable care my father receives.E D(Daughter of Resident/Service User)
All of the staff are so caring and nothing is too much trouble for them.Jane W(Daughter of Resident/Service User)
Mayfair Lodge is a wonderful care homeHelen J(Daughter of Resident/Service User)
Mayfair Lodge is a purpose-built care home in the heart of Potters Bar, with excellent transport links. The home offers residential care, specialist dementia care, and respite care.
Mayfair Lodge employs a dedicated activity worker who provides residents with a wide range of activities to choose from.
The home's interior includes inviting lounges and dining rooms, cosy corners, themed areas, and more. Each bedroom in Mayfair Lodge has en-suite facilities with a...
Mayfair Lodge is a purpose-built care home in the heart of Potters Bar, with excellent transport links. The home offers residential care, specialist dementia care, and respite care.
Mayfair Lodge employs a dedicated activity worker who provides residents with a wide range of activities to choose from.
The home's interior includes inviting lounges and dining rooms, cosy corners, themed areas, and more. Each bedroom in Mayfair Lodge has en-suite facilities with a shower and includes Wi-Fi, a television, and a nurse call system for added peace of mind.
Outside the home is a beautifully landscaped garden with raised planters, occasional seating areas, and patios. The garden offers a relaxing space for residents to enjoy in spring and summer.
Mayfair Lodge also provides an Adult Day Care Service, offering daytime care for individuals living in the local community. This service is delivered in the care home’s day care centre and includes compassionate support, social opportunities, entertainment, a nutritious two-course meal, and refreshments.
Contact Mayfair Lodge to confirm what's included and get a personalised quote:
Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.
We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
The price(s) shown are provided by the care home. Contact Mayfair Lodge for full pricing details and T&Cs.
Mayfair Lodge has a Review Score of 9.6 (9.574) out of 10, based on 25 reviews in the last 2 years.
Over all time Mayfair Lodge has 66 reviews.
Very clean and caring. Home is situated for people having to travel for visiting within a happy atmosphere. Outside space has well cared for gardens. Activities seem restricted due to COVID, and I hope these will improve when lifted.
Very clean and caring. Home is situated for people having to travel for visiting within a happy atmosphere. Outside space has well cared for gardens. Activities seem restricted due to COVID, and I hope these will improve when lifted.
Good day and thank you for taking the time to send us a lovely review of the home. We take your point that the activities we continued over this COVID-19 period has not been up to the usual. This is to ensure the heath and safety of our residents and staff, please bear with us a while longer, this would surely improve as restrictions are further lifted. Have a lovely day!
Very grateful to the...
Very grateful to the team for all your hard work and care. Our expectations of a care home have been exceeded. Thank you!
Good day and thank you for taking the time to send us this lovely review, we continue to try our best every day to ensure our residents are given the respect and care they deserve. Have a lovely day!
Care home always has a welcoming atmosphere, staff always polite and friendly, place is clean and tidy.
Care home always has a welcoming atmosphere, staff always polite and friendly, place is clean and tidy.
Good day, and thank you for sending us this lovely review. Have a lovely day!
It's a shame I had to bring in his own room heater, as he felt the heating was inadequate. He was given the wrong laundry or his clothes would go missing/not be returned shortly after...
It's a shame I had to bring in his own room heater, as he felt the heating was inadequate. He was given the wrong laundry or his clothes would go missing/not be returned shortly after being given to be washed.
Good day and apologies for all the issues that arose. This has been a difficult time for us all and we can only say sorry and take that feedback on board. We will definitely address the matter with the team. Kindest regards
The garden is lovely and my mum said it makes her feel very calm and it's a lovely place to sit.
The garden is lovely and my mum said it makes her feel very calm and it's a lovely place to sit.
Good day and thank you for taking time off from your relaxing time with your mother to write us this wonderful review. We are happy to hear you all are enjoying the garden, it really is a tranquil place to sit and be calm. Kindest regards.
No one wishes a loved one to go into care especially during COVID when you can't visit or be near them. However, Mayfair Lodge have been wonderful, they have treated my mum with such kindness and this has been through all the staff. It's been above and beyond what I expected and the fact she has...
No one wishes a loved one to go into care especially during COVID when you can't visit or be near them. However, Mayfair Lodge have been wonderful, they have treated my mum with such kindness and this has been through all the staff. It's been above and beyond what I expected and the fact she has shown improvement says it all. Thank you to everyone.
Thank you for this wonderful review regarding your experience at Mayfair Lodge. We are delighted to hear how impressed you are with the high quality of care provided by the staff, and even more delighted, to hear that your mother’s wellbeing has improved whilst in our care. Our staff will be elated with your praise. Thank you once again.
Although due to COVID, we haven't been able to see the full inside facilities, we are very happy with Mayfair Lodge and can see that Mum is happy too. The staff are lovely and very helpful.
Although due to COVID, we haven't been able to see the full inside facilities, we are very happy with Mayfair Lodge and can see that Mum is happy too. The staff are lovely and very helpful.
Thank you - we appreciate you taking time to provide us with this lovely review. Your peace of mind and your mother’s happiness are very important to us and we are glad she is happy living in our home. We will of course share your kind comments with the staff at Mayfair Lodge.
Friendly staff, helpful and caring. Went out of their way to chat, make me feel welcome as a visitor while making my elderly friend feel at home and comfortable during a garden visit. Extremely sensitive carer helped my friend to begin drinking her tea, carefully encouraging. Thank you to all the...
Friendly staff, helpful and caring. Went out of their way to chat, make me feel welcome as a visitor while making my elderly friend feel at home and comfortable during a garden visit. Extremely sensitive carer helped my friend to begin drinking her tea, carefully encouraging. Thank you to all the staff. A difficult year!
Thank you for this this wonderful review. We are proud of our kind, caring, dedicated staff and the passion with which they deliver such wonderful care, despite the major challenges we have all faced this year. We are so pleased that you and your friend enjoyed the recent visit and look forward to seeing you again soon.
Mum was moved to Mayfair Lodge from her previous home when it closed. I have only spent a small amount of time visiting Mum here so I find it difficult to describe her room or her daily...
I'm unable to comment on food and drink, rooms, activities, safety/security or value for money.
Good day and thank you for the review, we understand it's been a challenging time visiting but we are hopeful that the doors will be open soon to loved ones. Have a lovely day!
From the outset, a wonderful reception and a speedy admission for my wife. Every effort was made to settle her down. Mayfair Lodge has made a huge contribution to improving her physical health. I cannot thank the management team and staff enough, for their genuine care and concern for me as well as...
From the outset, a wonderful reception and a speedy admission for my wife. Every effort was made to settle her down. Mayfair Lodge has made a huge contribution to improving her physical health. I cannot thank the management team and staff enough, for their genuine care and concern for me as well as my wife.
Thank you for this wonderful review regarding the staff and care at Mayfair Lodge. We are so pleased to hear that things went smoothly for you both and will share your kind feedback with all the staff who will be delighted. We hope your wife will enjoy living at Mayfair Lodge for many years to come.
Mayfair Lodge is a lovely, clean and happy environment for my mother to live in. I am very happy with the care she has been receiving. All of the staff are so caring and nothing is too much trouble for them.
Mayfair Lodge is a lovely, clean and happy environment for my mother to live in. I am very happy with the care she has been receiving. All of the staff are so caring and nothing is too much trouble for them.
Thank you for this wonderful review. It is always a pleasure to hear that our residents are happy living at Mayfair Lodge. We place much emphasis on selecting staff that genuinely wish to care for the elderly and are pleased to see positive evidence of this with your mother’s care.
Mum was in the care of Mayfair Lodge for 6 years, she passed away on the 27th December 2017. My wife and myself have nothing but praise for the care and attention Mum received during her stay. I have been out with the unit manager to buy a new fish tank for the resident's lounge. The fish are to...
Thanks for everything.
Thank you for your review. It is always heart-warming to receive such wonderful praise. We are proud to have looked after your mother and our staff receive a huge amount of job satisfaction for a job well done. Thank you so much for your kind gift of a fish tank. I am sure when the fish arrive...
Thank you for your review. It is always heart-warming to receive such wonderful praise. We are proud to have looked after your mother and our staff receive a huge amount of job satisfaction for a job well done. Thank you so much for your kind gift of a fish tank. I am sure when the fish arrive they will provide much therapeutic pleasure and interest for the residents, staff and visitors to the home.
My mother is well cared for, feels safe and happy at Mayfair Lodge.
My mother is well cared for, feels safe and happy at Mayfair Lodge.
Thank you for this review. It’s always a pleasure to receive such praise from our customers.
The home puts on different, daily activities for each unit to meet the individual needs of the residents and often takes photographs to show the residents, (as part of an enjoyable reminiscence...
Thank you for this review. It’s always a pleasure to receive such praise from our customers.
The home puts on different, daily activities for each unit to meet the individual needs of the residents and often takes photographs to show the residents, (as part of an enjoyable reminiscence activity later on), as well as their families. The home is always open to further suggestions from residents and their families to add different types of activities, where suitable and possible. Your mother’s Key Worker will be happy to discuss the activities she has chosen to participate in each day.
Office staff always willing to help. Very friendly but some workers are rude but most are fantastic. The home is clean and the food is really good. Keep up the good work.
Office staff always willing to help. Very friendly but some workers are rude but most are fantastic. The home is clean and the food is really good. Keep up the good work.
Thank you for your feedback and praise which we will ensure gets passed to our staff at Mayfair Lodge.
If you have concerns regarding any aspect of our service, please do not hesitate to speak to the Home Manager who will always do their best to resolve these quickly and satisfactorily, so that we can continue to maintain high standards of service at all times.
It feels like visiting a big family and I am so happy that this home was recommended to us.
It feels like visiting a big family and I am so happy that this home was recommended to us.
Thank you for your kind feedback. We are so pleased to hear your mother is receiving such excellent care from our staff who are truly passionate when it comes to caring for the elderly. I do hope your mother is looking forward to celebrating the festive Christmas season with all her new friends. It’s always a fun and exciting time for everyone.
Mum has been a resident in Mayfair Lodge (Byron Unit) for nearly two years now and in that time has always been treated with care, compassion and dignity.
Staff and management are, without exception, kind and friendly with visitors being warmly welcomed at any time.
I would not hesitate to...
Mum has been a resident in Mayfair Lodge (Byron Unit) for nearly two years now and in that time has always been treated with care, compassion and dignity.
Staff and management are, without exception, kind and friendly with visitors being warmly welcomed at any time.
I would not hesitate to recommend Mayfair Lodge to anyone looking for a care home for either themselves or a loved one - you will not find better.
Thank you for this wonderful review regarding your mother's care. We are very grateful to receive such wonderful praise and will pass this on to our hardworking staff at Mayfair Lodge. It’s always a privilege to look after the elderly and to provide high standards of care for them.
My mother was cared for at Mayfair Lodge from 2004 (aged 93) until her death in March 2016. The surroundings and care that she received were first class. The staff's attitude and warmth to the residents ensured that we, the family, had full confidence and could relax between our visits.
My mother was cared for at Mayfair Lodge from 2004 (aged 93) until her death in March 2016. The surroundings and care that she received were first class. The staff's attitude and warmth to the residents ensured that we, the family, had full confidence and could relax between our visits.
Extremely happy with the care my father received at Mayfair Lodge. Management go out of their way to provide and create a lovely atmosphere for the residents. Staff, on the whole, are very caring, considerate and helpful, considering their long hours. It would be nice for more one-to-one time. This...
Extremely happy with the care my father received at Mayfair Lodge. Management go out of their way to provide and create a lovely atmosphere for the residents. Staff, on the whole, are very caring, considerate and helpful, considering their long hours. It would be nice for more one-to-one time. This could possibly be achieved by introducing a "dementia" friend scheme into care homes. Where adults or older children come to visit and chat with residents. Let's get our younger generation involved.
Thank you for your kind comments about the home and the care provided for your father. Our hardworking staff are passionate about making a difference in the lives of each of our residents, so it is wonderful to have this recognised.
We are always open to new ideas and are keen to actively...
Thank you for your kind comments about the home and the care provided for your father. Our hardworking staff are passionate about making a difference in the lives of each of our residents, so it is wonderful to have this recognised.
We are always open to new ideas and are keen to actively encourage local businesses and communities to build closer links with our home that will benefit the wellbeing of our residents. We currently have two college students that visit each Saturday, host visits from local schools and nurseries on festive occasions and, more recently, have spoken to another nursery to set up more regular visits in the future. As part of our on-going commitment to our residents, their families and friends, we will also be hosting a Dementia Friends’ Talk in the near future, that they and the public can attend.
There are lots of activities and occasional outings (such as the recent Southend trip) which really seem to boost everyone.
There are lots of activities and occasional outings (such as the recent Southend trip) which really seem to boost everyone.
One of the carers has been outstanding in helping my pre-teen daughter begin to overcome her fear of entering the dementia unit to visit a relative. Things were explained to her in a simple way that encouraged her to visit.
One of the carers has been outstanding in helping my pre-teen daughter begin to overcome her fear of entering the dementia unit to visit a relative. Things were explained to her in a simple way that encouraged her to visit.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...
Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...
As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...
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Jackie has worked in the care sector since 1995. She joined Quantum Care in 1998 as a care worker at Vesta Lodge in St. Albans, Hertfordshire. Jackie...
Jackie has worked in the care sector since 1995. She joined Quantum Care in 1998 as a care worker at Vesta Lodge in St. Albans, Hertfordshire. Jackie then progressed to Care Team Manager and then became Deputy Home Manager.
She did her secondment as a Home Manager for 8 months at Vesta Lodge and then became a Home Manager.
The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly...
The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.
I enjoy my job because no two days are alike and I like the challenges that my role brings.
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