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Mayfair Lodge

Watkins Rise, The Walk, Potters Bar, Hertfordshire EN6 1QN
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We are so grateful for the unbelievable care my father receives.E D(Daughter of Resident/Service User)
Mayfair Lodge, Potters Bar
All of the staff are so caring and nothing is too much trouble for them.Jane W(Daughter of Resident/Service User)
Mayfair Lodge, Potters Bar
Mayfair Lodge is a wonderful care homeHelen J(Daughter of Resident/Service User)
Mayfair Lodge, Potters Bar

Mayfair Lodge is a purpose built care home situated within the heart of Potters Bar, benefiting from excellent transport links. The home offers residential care, specialist dementia care as well as respite care. There's also a day care centre within the home, offering support for older individuals who live within the community.

Mayfair Lodge has a dedicated activity worker who ensures that there are plenty of activities available for residents to...  

Care Provided by Mayfair Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,372N/A

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.

We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

Contact Mayfair Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jackie Makwangwala(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Visiting

  • Open visiting policy

Parking

  • On-site parking

Mayfair Lodge Reviews (63)

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9.5

Mayfair Lodge has a Review Score of 9.5 (9.538) out of 10, based on 22 reviews in the last 2 years. Over all time Mayfair Lodge has 63 reviews.

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Showing 63 reviews matching selected criteria
Review from S M (Daughter of Resident) published on 29 November 2021 Submitted via Postal Card
Overall Experience
The care home are professional and courteous and I'm glad they hold similar values as does my place of work (NHS).

It's a shame I had to bring in his own room heater, as he felt the heating was inadequate. He was given the wrong laundry or his clothes would go missing/not be returned shortly after being given to be washed.

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge

Good day and apologies for all the issues that arose. This has been a difficult time for us all and we can only say sorry and take that feedback on board. We will definitely address the matter with the team. Kindest regards

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Review from Janice R (Daughter of Resident) published on 9 September 2021 Submitted via Postal Card
Overall Experience
Very pleasant morning sitting in the garden with my mum looking at the birds flying in and out of the garden.

The garden is lovely and my mum said it makes her feel very calm and it's a lovely place to sit.

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge

Good day and thank you for taking time off from your relaxing time with your mother to write us this wonderful review. We are happy to hear you all are enjoying the garden, it really is a tranquil place to sit and be calm. Kindest regards.

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Review from P S (Daughter of Resident) published on 9 August 2021 Submitted via Postal Card
Overall Experience

No one wishes a loved one to go into care especially during COVID when you can't visit or be near them. However, Mayfair Lodge have been wonderful, they have treated my mum with such kindness and this has been through all the staff. It's been above and beyond what I expected and the fact she has shown improvement says it all. Thank you to everyone.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge

Thank you for this wonderful review regarding your experience at Mayfair Lodge. We are delighted to hear how impressed you are with the high quality of care provided by the staff, and even more delighted, to hear that your mother’s wellbeing has improved whilst in our care. Our staff will be elated with your praise. Thank you once again.

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Review from Claire W (Daughter of Resident) published on 30 July 2021 Submitted via Postal Card
Overall Experience

Although due to COVID, we haven't been able to see the full inside facilities, we are very happy with Mayfair Lodge and can see that Mum is happy too. The staff are lovely and very helpful.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge

Thank you - we appreciate you taking time to provide us with this lovely review. Your peace of mind and your mother’s happiness are very important to us and we are glad she is happy living in our home. We will of course share your kind comments with the staff at Mayfair Lodge.

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Review from Wendy R (Friend of Resident) published on 30 July 2021 Submitted via Postal Card
Overall Experience

Friendly staff, helpful and caring. Went out of their way to chat, make me feel welcome as a visitor while making my elderly friend feel at home and comfortable during a garden visit. Extremely sensitive carer helped my friend to begin drinking her tea, carefully encouraging. Thank you to all the staff. A difficult year!

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge

Thank you for this this wonderful review. We are proud of our kind, caring, dedicated staff and the passion with which they deliver such wonderful care, despite the major challenges we have all faced this year. We are so pleased that you and your friend enjoyed the recent visit and look forward to seeing you again soon.

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Review from J B (Son of Resident) published on 16 July 2021 Submitted via Postal Card
Overall Experience
Visiting my mother is a great joy. It will be so much better when we have no masks or gloves to wear.
Mum was moved to Mayfair Lodge from her previous home when it closed. I have only spent a small amount of time visiting Mum here so I find it difficult to describe her room or her daily surroundings, but where I have been is very clean and the staff are all wonderful. In time I hope to get to know them better.

I'm unable to comment on food and drink, rooms, activities, safety/security or value for money.

Reply from Deborah Yadev, Interim Marketing Manager at Mayfair Lodge

Good day and thank you for the review, we understand it's been a challenging time visiting but we are hopeful that the doors will be open soon to loved ones. Have a lovely day!

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Review from Robert W (Husband of Resident) published on 23 October 2019 Submitted via Postal Card
Overall Experience

From the outset, a wonderful reception and a speedy admission for my wife. Every effort was made to settle her down. Mayfair Lodge has made a huge contribution to improving her physical health. I cannot thank the management team and staff enough, for their genuine care and concern for me as well as my wife.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge

Thank you for this wonderful review regarding the staff and care at Mayfair Lodge. We are so pleased to hear that things went smoothly for you both and will share your kind feedback with all the staff who will be delighted. We hope your wife will enjoy living at Mayfair Lodge for many years to come.

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Review from Jane W (Daughter of Resident) published on 19 February 2019 Submitted via Postal Card
Overall Experience

Mayfair Lodge is a lovely, clean and happy environment for my mother to live in. I am very happy with the care she has been receiving. All of the staff are so caring and nothing is too much trouble for them.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge

Thank you for this wonderful review. It is always a pleasure to hear that our residents are happy living at Mayfair Lodge. We place much emphasis on selecting staff that genuinely wish to care for the elderly and are pleased to see positive evidence of this with your mother’s care.

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Review from David C (Son of Resident) published on 19 December 2018 Submitted via Postal Card
Overall Experience
Mum was in the care of Mayfair Lodge for 6 years, she passed away on the 27th December 2017. My wife and myself have nothing but praise for the care and attention Mum received during her stay. I have been out with the unit manager to buy a new fish tank for the resident's lounge. The fish are to come in a couple of weeks.

Thanks for everything.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge

Thank you for your review. It is always heart-warming to receive such wonderful praise. We are proud to have looked after your mother and our staff receive a huge amount of job satisfaction for a job well done. Thank you so much for your kind gift of a fish tank. I am sure when the fish arrive...  

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Review from Mike M (Son of Resident) published on 14 December 2018 Submitted via Postal Card
Overall Experience

My mother is well cared for, feels safe and happy at Mayfair Lodge.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge

Thank you for this review. It’s always a pleasure to receive such praise from our customers.

The home puts on different, daily activities for each unit to meet the individual needs of the residents and often takes photographs to show the residents, (as part of an enjoyable reminiscence...  

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Review from Trevor B (Son of Resident) published on 14 December 2018 Submitted via Postal Card
Overall Experience

Office staff always willing to help. Very friendly but some workers are rude but most are fantastic. The home is clean and the food is really good. Keep up the good work.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge

Thank you for your feedback and praise which we will ensure gets passed to our staff at Mayfair Lodge.

If you have concerns regarding any aspect of our service, please do not hesitate to speak to the Home Manager who will always do their best to resolve these quickly and satisfactorily, so that we can continue to maintain high standards of service at all times.

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Review from Helen J (Daughter of Resident) published on 10 December 2018 Submitted via Postal Card
Overall Experience
Mayfair Lodge is a wonderful care home. The staff are friendly and caring and go out of their way to make you feel welcome.
Since arriving my mother has received excellent care and settled in very well.

It feels like visiting a big family and I am so happy that this home was recommended to us.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge

Thank you for your kind feedback. We are so pleased to hear your mother is receiving such excellent care from our staff who are truly passionate when it comes to caring for the elderly. I do hope your mother is looking forward to celebrating the festive Christmas season with all her new friends. It’s always a fun and exciting time for everyone.

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Review from Sue M (Daughter of Resident) published on 6 December 2018 Submitted via Postal Card
Overall Experience

Mum has been a resident in Mayfair Lodge (Byron Unit) for nearly two years now and in that time has always been treated with care, compassion and dignity.

Staff and management are, without exception, kind and friendly with visitors being warmly welcomed at any time.

I would not hesitate to recommend Mayfair Lodge to anyone looking for a care home for either themselves or a loved one - you will not find better.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge

Thank you for this wonderful review regarding your mother's care. We are very grateful to receive such wonderful praise and will pass this on to our hardworking staff at Mayfair Lodge. It’s always a privilege to look after the elderly and to provide high standards of care for them.

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Review from Vincent D (Son of Resident) published on 15 November 2018 Submitted via Postal Card
Overall Experience

My mother was cared for at Mayfair Lodge from 2004 (aged 93) until her death in March 2016. The surroundings and care that she received were first class. The staff's attitude and warmth to the residents ensured that we, the family, had full confidence and could relax between our visits.

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Review from D S (Daughter of Resident) published on 11 September 2018 Submitted via Postal Card
Overall Experience

Extremely happy with the care my father received at Mayfair Lodge. Management go out of their way to provide and create a lovely atmosphere for the residents. Staff, on the whole, are very caring, considerate and helpful, considering their long hours. It would be nice for more one-to-one time. This could possibly be achieved by introducing a "dementia" friend scheme into care homes. Where adults or older children come to visit and chat with residents. Let's get our younger generation involved.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge

Thank you for your kind comments about the home and the care provided for your father. Our hardworking staff are passionate about making a difference in the lives of each of our residents, so it is wonderful to have this recognised.

We are always open to new ideas and are keen to actively...  

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Review from J F (Son of Resident) published on 7 August 2018 Submitted via Postal Card
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All the staff are very helpful, friendly and look after the residents extremely well.

There are lots of activities and occasional outings (such as the recent Southend trip) which really seem to boost everyone.

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Review from M S (Daughter of Resident) published on 20 April 2018 Submitted via Postal Card
Overall Experience

One of the carers has been outstanding in helping my pre-teen daughter begin to overcome her fear of entering the dementia unit to visit a relative. Things were explained to her in a simple way that encouraged her to visit.

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Review from C S (Daughter of Resident) published on 1 March 2018 Submitted via Postal Card
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Mayfair Lodge's devoted staff have provided my mother with a safe, comfortable living environment that my family feels has given us peace of mind.

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Review from Eleni P (Friend of Resident) published on 13 July 2017 Submitted via Postal Card
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I was very impressed with the bright, cheerful and welcoming environment. Private rooms and public areas were all very clean. Most importantly the staff were so friendly and helpful and made the atmosphere very warm and professional.

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Review from G T (Nephew of Resident) published on 8 June 2017 Submitted via Postal Card
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Good overall service but would be better if more permanent staff were on duty and less agency staff. Not good for the continuation and ongoing care of residents.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (17) & Events (0)

News
  • 19 May 2026

    On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...

  • 15 Apr 2026

    Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...

  • 20 Jan 2026

    As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...

Upcoming Events

There are no upcoming events for Mayfair Lodge.

Awards / Recognitions (1)

  • 28 Feb 2020Recipient: Quantum Care Ltd

Accreditations

There are no accreditations posted yet for Mayfair Lodge.

Meet the Team (3)

Jackie Makwangwala
Jackie MakwangwalaJob Title:Registered Home ManagerJoined: 1998

Jackie has worked in the care sector since 1995. She joined Quantum Care in 1998 as a care worker at Vesta Lodge in St. Albans, Hertfordshire. Jackie then progressed to Care Team Manager and then became Deputy Home Manager.

She did her secondment as a Home Manager for 8 months at Vesta Lodge and then became a Home Manager.

Ben Clarke
Ben ClarkeJob Title:Chef Manager

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.

Elaine Frame
Elaine FrameJob Title:Housekeeping Manager

I enjoy my job because no two days are alike and I like the challenges that my role brings.

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