
We are so grateful for the unbelievable care my father receives.E D(Daughter of Resident/Service User)

All of the staff are so caring and nothing is too much trouble for them.Jane W(Daughter of Resident/Service User)

Mayfair Lodge is a wonderful care homeHelen J(Daughter of Resident/Service User)

We are so grateful for the unbelievable care my father receives.E D(Daughter of Resident/Service User)

All of the staff are so caring and nothing is too much trouble for them.Jane W(Daughter of Resident/Service User)

Mayfair Lodge is a wonderful care homeHelen J(Daughter of Resident/Service User)

Mayfair Lodge is a purpose built care home situated within the heart of Potters Bar, benefiting from excellent transport links. The home offers residential care, specialist dementia care as well as respite care. There's also a day care centre within the home, offering support for older individuals who live within the community.
Mayfair Lodge has a dedicated activity worker who ensures that there are plenty of activities available for residents to...
Care Provided by Mayfair Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.
We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
The price(s) shown are provided by the care home. Contact Mayfair Lodge for full pricing details and T&Cs.
Contact Mayfair Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Quantum Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Jackie Makwangwala(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (62)
Visiting
- Open visiting policy
Parking
- On-site parking
Mayfair Lodge Reviews (63)
Mayfair Lodge has a Review Score of 9.5 (9.538) out of 10, based on 22 reviews in the last 2 years.
Over all time Mayfair Lodge has 63 reviews.
It's a shame I had to bring in his own room heater, as he felt the heating was inadequate. He was given the wrong laundry or his clothes would go missing/not be returned shortly after being given to be washed.
Good day and apologies for all the issues that arose. This has been a difficult time for us all and we can only say sorry and take that feedback on board. We will definitely address the matter with the team. Kindest regards
The garden is lovely and my mum said it makes her feel very calm and it's a lovely place to sit.
Good day and thank you for taking time off from your relaxing time with your mother to write us this wonderful review. We are happy to hear you all are enjoying the garden, it really is a tranquil place to sit and be calm. Kindest regards.
No one wishes a loved one to go into care especially during COVID when you can't visit or be near them. However, Mayfair Lodge have been wonderful, they have treated my mum with such kindness and this has been through all the staff. It's been above and beyond what I expected and the fact she has shown improvement says it all. Thank you to everyone.
Thank you for this wonderful review regarding your experience at Mayfair Lodge. We are delighted to hear how impressed you are with the high quality of care provided by the staff, and even more delighted, to hear that your mother’s wellbeing has improved whilst in our care. Our staff will be elated with your praise. Thank you once again.
Although due to COVID, we haven't been able to see the full inside facilities, we are very happy with Mayfair Lodge and can see that Mum is happy too. The staff are lovely and very helpful.
Thank you - we appreciate you taking time to provide us with this lovely review. Your peace of mind and your mother’s happiness are very important to us and we are glad she is happy living in our home. We will of course share your kind comments with the staff at Mayfair Lodge.
Friendly staff, helpful and caring. Went out of their way to chat, make me feel welcome as a visitor while making my elderly friend feel at home and comfortable during a garden visit. Extremely sensitive carer helped my friend to begin drinking her tea, carefully encouraging. Thank you to all the staff. A difficult year!
Thank you for this this wonderful review. We are proud of our kind, caring, dedicated staff and the passion with which they deliver such wonderful care, despite the major challenges we have all faced this year. We are so pleased that you and your friend enjoyed the recent visit and look forward to seeing you again soon.
Mum was moved to Mayfair Lodge from her previous home when it closed. I have only spent a small amount of time visiting Mum here so I find it difficult to describe her room or her daily surroundings, but where I have been is very clean and the staff are all wonderful. In time I hope to get to know them better.
I'm unable to comment on food and drink, rooms, activities, safety/security or value for money.
Good day and thank you for the review, we understand it's been a challenging time visiting but we are hopeful that the doors will be open soon to loved ones. Have a lovely day!
From the outset, a wonderful reception and a speedy admission for my wife. Every effort was made to settle her down. Mayfair Lodge has made a huge contribution to improving her physical health. I cannot thank the management team and staff enough, for their genuine care and concern for me as well as my wife.
Thank you for this wonderful review regarding the staff and care at Mayfair Lodge. We are so pleased to hear that things went smoothly for you both and will share your kind feedback with all the staff who will be delighted. We hope your wife will enjoy living at Mayfair Lodge for many years to come.
Mayfair Lodge is a lovely, clean and happy environment for my mother to live in. I am very happy with the care she has been receiving. All of the staff are so caring and nothing is too much trouble for them.
Thank you for this wonderful review. It is always a pleasure to hear that our residents are happy living at Mayfair Lodge. We place much emphasis on selecting staff that genuinely wish to care for the elderly and are pleased to see positive evidence of this with your mother’s care.
Thanks for everything.
Thank you for your review. It is always heart-warming to receive such wonderful praise. We are proud to have looked after your mother and our staff receive a huge amount of job satisfaction for a job well done. Thank you so much for your kind gift of a fish tank. I am sure when the fish arrive...
My mother is well cared for, feels safe and happy at Mayfair Lodge.
Thank you for this review. It’s always a pleasure to receive such praise from our customers.
The home puts on different, daily activities for each unit to meet the individual needs of the residents and often takes photographs to show the residents, (as part of an enjoyable reminiscence...
Office staff always willing to help. Very friendly but some workers are rude but most are fantastic. The home is clean and the food is really good. Keep up the good work.
Thank you for your feedback and praise which we will ensure gets passed to our staff at Mayfair Lodge.
If you have concerns regarding any aspect of our service, please do not hesitate to speak to the Home Manager who will always do their best to resolve these quickly and satisfactorily, so that we can continue to maintain high standards of service at all times.
Since arriving my mother has received excellent care and settled in very well.
It feels like visiting a big family and I am so happy that this home was recommended to us.
Thank you for your kind feedback. We are so pleased to hear your mother is receiving such excellent care from our staff who are truly passionate when it comes to caring for the elderly. I do hope your mother is looking forward to celebrating the festive Christmas season with all her new friends. It’s always a fun and exciting time for everyone.
Mum has been a resident in Mayfair Lodge (Byron Unit) for nearly two years now and in that time has always been treated with care, compassion and dignity.
Staff and management are, without exception, kind and friendly with visitors being warmly welcomed at any time.
I would not hesitate to recommend Mayfair Lodge to anyone looking for a care home for either themselves or a loved one - you will not find better.
Thank you for this wonderful review regarding your mother's care. We are very grateful to receive such wonderful praise and will pass this on to our hardworking staff at Mayfair Lodge. It’s always a privilege to look after the elderly and to provide high standards of care for them.
My mother was cared for at Mayfair Lodge from 2004 (aged 93) until her death in March 2016. The surroundings and care that she received were first class. The staff's attitude and warmth to the residents ensured that we, the family, had full confidence and could relax between our visits.
Extremely happy with the care my father received at Mayfair Lodge. Management go out of their way to provide and create a lovely atmosphere for the residents. Staff, on the whole, are very caring, considerate and helpful, considering their long hours. It would be nice for more one-to-one time. This could possibly be achieved by introducing a "dementia" friend scheme into care homes. Where adults or older children come to visit and chat with residents. Let's get our younger generation involved.
Thank you for your kind comments about the home and the care provided for your father. Our hardworking staff are passionate about making a difference in the lives of each of our residents, so it is wonderful to have this recognised.
We are always open to new ideas and are keen to actively...
There are lots of activities and occasional outings (such as the recent Southend trip) which really seem to boost everyone.
One of the carers has been outstanding in helping my pre-teen daughter begin to overcome her fear of entering the dementia unit to visit a relative. Things were explained to her in a simple way that encouraged her to visit.
Mayfair Lodge's devoted staff have provided my mother with a safe, comfortable living environment that my family feels has given us peace of mind.
I was very impressed with the bright, cheerful and welcoming environment. Private rooms and public areas were all very clean. Most importantly the staff were so friendly and helpful and made the atmosphere very warm and professional.
Good overall service but would be better if more permanent staff were on duty and less agency staff. Not good for the continuation and ongoing care of residents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
- 19 May 2026
On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...
- 15 Apr 2026
Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...
- 20 Jan 2026
As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...
There are no upcoming events for Mayfair Lodge.
Awards / Recognitions (1)
- 28 Feb 2020Recipient: Quantum Care Ltd
Accreditations
There are no accreditations posted yet for Mayfair Lodge.
Meet the Team (3)

Jackie has worked in the care sector since 1995. She joined Quantum Care in 1998 as a care worker at Vesta Lodge in St. Albans, Hertfordshire. Jackie then progressed to Care Team Manager and then became Deputy Home Manager.
She did her secondment as a Home Manager for 8 months at Vesta Lodge and then became a Home Manager.

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.

I enjoy my job because no two days are alike and I like the challenges that my role brings.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mayfair Lodge to verify any information. View our terms and conditions. Mayfair Lodge has an Enhanced Service -more info.