Submit a Review for Highfield House
4 Highfield Road, Shanklin, PO37 6PP
View full details of Highfield HouseLatest Reviews for Highfield House
24 December 2025
This is to thank all the staff for your loving care that does not go unnoticed. During a recent visit I was warmed by the way in which you interact with the residents, showing a great understanding of each individual. I saw a staff member reassure a resident, another chatting with a resident and
taking part in an activity. I noticed how a staff member lowered herself to be at eye level with a resident to chat to her and ensure she was ok and provide reassurance. Another member talking very calmly and in a loving way to a resident providing an explanation of what was happening.
Then there was humour and laughter with another resident, and senior staff checking that everything that needed doing was being done. Great communication between the staff members and a very organised and calm environment. The chef cooked some great meals and cleaners also chatted to residents in passing whilst cleaning areas in the home. A staff member taking someone out for a walk as they wished to go out.
I have seen fantastic things at the home.
Each and every staff member makes a difference to people's lives - they are brilliant at what they do.
A huge thank you to all the staff. We are lucky to have you looking after our loved ones.
18 July 2025
Highfield House provides the most wonderful care for my husband. The staff are, without exception, caring, kind and loving when it comes to attending to my husband's every need
Their insistence on treating him just the same as a a respected guest is amazing. He is treated with utmost respect at all
times and the overwhelming feeling in the home is that of love and care for all the residents as well as constant respect and suppprt for the resident's family and loved ones He has every need met at Highfield House.
26 June 2024
Everyone at Highfield is so lovely! The manager and the team really care for Mum and she is happy and settled here. Letting someone else care for her was the hardest decision ever, but they are relaxed and so supportive, so she is content. We can visit when we want and her things make her room her
space. A great plus is the garden too, which she can use whenever she feels like it.
10 June 2024
My mum went into Highfield House in February for daycare then became a permanent resident in April. The staff are wonderful with her and also me as I am finding it very tough to see my mum like this. The staff are always so understanding and nothing is too much trouble for them. I really cannot
fault any aspect of Highfield and know my mum is lucky to be in their care.
04 June 2024
Sadly my husband had a fall at home which resulted in him breaking his hip.
With having dementia this became increasingly difficult for us as a family to support his needs and was taking its toll on my own health and well-being.
Looking for the right place I like many others was upset to see my
husband go into a home but making contact with the organisation and Highfield that much-needed help and support was there and to this day still is.
We as a family can not thank the manager enough for going above and beyond to support us and for that we are extremely grateful.
The second you walk in the door you are greeted with a smile and it's a pleasure to see the passion and desire from the staff to make a difference to the residents.
It's nice to see the residents encouraged to be involved in so many activities and made to feel safe and comfortable in their surroundings.
So thank you to the manager and her management team plus all the carers for truly being the best it's appreciated.
03 June 2024
You really could not get a better home, the care, kindness and compassion is excellent. Amazing staff and great leadership. They looked after my husband for 3 years and never anything to complain about and he recently passed and one of the carers stayed with me.
11 July 2023
Mum is high maintenance. I was very sceptical at first as she was being sent here, I was not happy at all, and let social services know that, as she had been moved twice and caused her significant stress. The manager is very good, well superb actually. I met Mum here and was very impressed, staff
are attentive and patient and bonded with Mum very quickly. Anyone who knows just how stressful this type of situation is can relate, it was a bit of weight off my shoulders knowing she was being looked after properly, as the one she was sent to before was absolutely rubbish. I visit Mum every week and see for myself just how much of a pain she is but staff take it in their stride, and fair play to them. Mum is well looked after and loves dogs. I purchased her a dementia dog which she loved, and every time I visit she has another toy dog, if you see a woman with a trolley of dogs, that's her. Food appears very good, she is vegetarian and this is catered for.
21 May 2018
My Father arrived at the home terminally ill. His room was immaculate and the staff all looked very professional in the various colour polo shirts. The staff were very approachable and could easily answer all the questions we asked as a family. Even though I live 180 miles away I never felt like a
burden when calling by phone. My Father passed away after three weeks of great care. If asked to describe the home in one word based on what we encountered it would be 'brilliant', although as I write that it may be a little lower than I felt. Thank you.
Latest Reviews for Highfield House
24 December 2025
This is to thank all the staff for your loving care that does not go unnoticed. During a recent visit I was warmed by the way in which you interact with the residents, showing a great understanding of each individual. I saw a staff member reassure a resident, another chatting with a resident and
taking part in an activity. I noticed how a staff member lowered herself to be at eye level with a resident to chat to her and ensure she was ok and provide reassurance. Another member talking very calmly and in a loving way to a resident providing an explanation of what was happening.
Then there was humour and laughter with another resident, and senior staff checking that everything that needed doing was being done. Great communication between the staff members and a very organised and calm environment. The chef cooked some great meals and cleaners also chatted to residents in passing whilst cleaning areas in the home. A staff member taking someone out for a walk as they wished to go out.
I have seen fantastic things at the home.
Each and every staff member makes a difference to people's lives - they are brilliant at what they do.
A huge thank you to all the staff. We are lucky to have you looking after our loved ones.
18 July 2025
Highfield House provides the most wonderful care for my husband. The staff are, without exception, caring, kind and loving when it comes to attending to my husband's every need
Their insistence on treating him just the same as a a respected guest is amazing. He is treated with utmost respect at all
times and the overwhelming feeling in the home is that of love and care for all the residents as well as constant respect and suppprt for the resident's family and loved ones He has every need met at Highfield House.
26 June 2024
Everyone at Highfield is so lovely! The manager and the team really care for Mum and she is happy and settled here. Letting someone else care for her was the hardest decision ever, but they are relaxed and so supportive, so she is content. We can visit when we want and her things make her room her
space. A great plus is the garden too, which she can use whenever she feels like it.
10 June 2024
My mum went into Highfield House in February for daycare then became a permanent resident in April. The staff are wonderful with her and also me as I am finding it very tough to see my mum like this. The staff are always so understanding and nothing is too much trouble for them. I really cannot
fault any aspect of Highfield and know my mum is lucky to be in their care.
04 June 2024
Sadly my husband had a fall at home which resulted in him breaking his hip.
With having dementia this became increasingly difficult for us as a family to support his needs and was taking its toll on my own health and well-being.
Looking for the right place I like many others was upset to see my
husband go into a home but making contact with the organisation and Highfield that much-needed help and support was there and to this day still is.
We as a family can not thank the manager enough for going above and beyond to support us and for that we are extremely grateful.
The second you walk in the door you are greeted with a smile and it's a pleasure to see the passion and desire from the staff to make a difference to the residents.
It's nice to see the residents encouraged to be involved in so many activities and made to feel safe and comfortable in their surroundings.
So thank you to the manager and her management team plus all the carers for truly being the best it's appreciated.
03 June 2024
You really could not get a better home, the care, kindness and compassion is excellent. Amazing staff and great leadership. They looked after my husband for 3 years and never anything to complain about and he recently passed and one of the carers stayed with me.
11 July 2023
Mum is high maintenance. I was very sceptical at first as she was being sent here, I was not happy at all, and let social services know that, as she had been moved twice and caused her significant stress. The manager is very good, well superb actually. I met Mum here and was very impressed, staff
are attentive and patient and bonded with Mum very quickly. Anyone who knows just how stressful this type of situation is can relate, it was a bit of weight off my shoulders knowing she was being looked after properly, as the one she was sent to before was absolutely rubbish. I visit Mum every week and see for myself just how much of a pain she is but staff take it in their stride, and fair play to them. Mum is well looked after and loves dogs. I purchased her a dementia dog which she loved, and every time I visit she has another toy dog, if you see a woman with a trolley of dogs, that's her. Food appears very good, she is vegetarian and this is catered for.
21 May 2018
My Father arrived at the home terminally ill. His room was immaculate and the staff all looked very professional in the various colour polo shirts. The staff were very approachable and could easily answer all the questions we asked as a family. Even though I live 180 miles away I never felt like a
burden when calling by phone. My Father passed away after three weeks of great care. If asked to describe the home in one word based on what we encountered it would be 'brilliant', although as I write that it may be a little lower than I felt. Thank you.