What types of Care is Highfield House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Highfield House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highfield House to the centre of Shanklin?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Highfield House care home, 4 Highfield Road, Shanklin, Isle of Wight PO37 6PP

Highfield House

4 Highfield Road, Shanklin PO37 6PP

9.5 8 Reviews

Care Provided by Highfield House

Primary Care Categories

Older Person Care
Dementia
Physical Disability
Visual / Hearing Impairment
Younger Adults

Length of Stay

Permanent Care
Respite Care

Care Types Provided

Residential Care
Dementia Residential Care
For a maximum of 20 Service Users

Dementia Care Types

Mild Dementia
Moderate Dementia
Advanced/Complex Dementia

Other Care Provided

Palliative / End of Life Care
Convalescent Care
Day Care

Facilities

Own Furniture if required
Smoking not permitted
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Wheelchair Access
Gardens
Phone Point in own room
Television point in own room
Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

Self-Funded Residential Care: £1450 – £1450
Self-Funded Residential Dementia Care: £1450 – £1450
RESPITE Self-Funded Residential Care: £1600 – £1600
RESPITE Self-Funded Residential Dementia Care: £1600 – £1600

Fees are set by our Registered Manager based on individual assessments and the level of support required. Regardless of local authority funding levels, fees remain consistent, though a top-up may be necessary. Additional charges apply for 1:1 support.

These prices are only a guideline, please contact Highfield House to find out the exact price for your requirements.

Contact Highfield House to confirm what's included and get a personalised quote:

Funding Types Accepted

Self Funding (Private)
Local Authority with Top Up
Local Authority
NHS Continuing Healthcare (CHC)

Contact Highfield House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Island Healthcare Ltd
Privately Owned

Person in Charge

Teresa Hope (Manager)

Local Authority / Social Services

Isle of Wight Council

Admission Information

Ages 40+

Care Home Design/Build

Purpose Built: No
Last Refurbishment: 2023

Room Information

Single Rooms (20)
Couples/Companion Rooms (0)

Visiting

Island Healthcare operates and open visiting policy.

Parking

Parking is limited but usually available except in extremely busy times.

Review from Debbie S (Daughter of Resident) published on 24 December 2025 Submitted via Website • Report

Overall Experience

This is to thank all the staff for your loving care that does not go unnoticed. During a recent visit I was warmed by the way in which you interact with the residents, showing a great understanding of each individual. I saw a staff member reassure a resident, another chatting with a resident and taking

part in an activity. I noticed how a staff member lowered herself to be at eye level with a resident to chat to her and ensure she was ok and provide reassurance. Another member talking very calmly and in a loving way to a resident providing an explanation of what was happening.
Then there was humour and laughter with another resident, and senior staff checking that everything that needed doing was being done. Great communication between the staff members and a very organised and calm environment. The chef cooked some great meals and cleaners also chatted to residents in passing whilst cleaning areas in the home. A staff member taking someone out for a walk as they wished to go out.
I have seen fantastic things at the home.
Each and every staff member makes a difference to people's lives - they are brilliant at what they do.
A huge thank you to all the staff. We are lucky to have you looking after our loved ones.

Reply from Ian Bennett, Managing Director at Highfield HouseThank you so much for taking the time to share this thoughtful and detailed review.
Your words mean a great deal to our whole team. The moments you noticed - taking time to reassure, sharing laughter, speaking calmly, getting down to eye level, and supporting people to do the things that matter to them - are exactly what we strive for every day. It's heartening to know that this care, kindness and teamwork are felt and seen.
We're also grateful that you recognised the wider team, from our chef and housekeeping staff to senior colleagues. Everyone plays a part in creating a calm, warm environment that truly feels like family.
Thank you for your trust and for such generous appreciation. We are very proud of our team and feel privileged to care for your loved ones.

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Review from Margaret S (Wife of Resident) published on 18 July 2025 Submitted via Website • Report

Overall Experience

Highfield House provides the most wonderful care for my husband. The staff are, without exception, caring, kind and loving when it comes to attending to my husband's every need
Their insistence on treating him just the same as a a respected guest is amazing. He is treated with utmost respect at all

times and the overwhelming feeling in the home is that of love and care for all the residents as well as constant respect and suppprt for the resident's family and loved ones He has every need met at Highfield House.

Reply from Ian Bennett, Managing Director at Highfield HouseThank you so much for your beautiful words.Its truly heartening to know that your husband feels so well cared for at Highfield House. We believe that everyone deserves to be treated with dignity, warmth, and genuine compassionjust as wed want for our own loved ones. To hear that this is how it feels for your family means a great deal to us.Respect is at the heart of everything we do, and the team will be so proud to know their care and kindness have made such a positive impact. Your trust in us is something we never take for granted.

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Review from Jacqueline G (Daughter of Resident) published on 26 June 2024 Submitted via Website • Report

Overall Experience

Everyone at Highfield is so lovely! The manager and the team really care for Mum and she is happy and settled here. Letting someone else care for her was the hardest decision ever, but they are relaxed and so supportive, so she is content. We can visit when we want and her things make her room her space.

A great plus is the garden too, which she can use whenever she feels like it.

Reply from Ian Bennett, Managing Director at Highfield HouseThank you for your lovely feedback. It's wonderful to hear that your mum is happy and settled at Highfield and that the team's support has made such a difference during a difficult decision. We're so pleased the garden and personal touches help her feel at home. Thank you for your kind words!

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Review from Kate G (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report

Overall Experience

My mum went into Highfield House in February for daycare then became a permanent resident in April. The staff are wonderful with her and also me as I am finding it very tough to see my mum like this. The staff are always so understanding and nothing is too much trouble for them. I really cannot fault

any aspect of Highfield and know my mum is lucky to be in their care.

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Review from Pauline S (Wife of Resident) published on 4 June 2024 Submitted via Website • Report

Overall Experience

Sadly my husband had a fall at home which resulted in him breaking his hip.
With having dementia this became increasingly difficult for us as a family to support his needs and was taking its toll on my own health and well-being.
Looking for the right place I like many others was upset to see my husband

go into a home but making contact with the organisation and Highfield that much-needed help and support was there and to this day still is.
We as a family can not thank the manager enough for going above and beyond to support us and for that we are extremely grateful.
The second you walk in the door you are greeted with a smile and it's a pleasure to see the passion and desire from the staff to make a difference to the residents.
It's nice to see the residents encouraged to be involved in so many activities and made to feel safe and comfortable in their surroundings.
So thank you to the manager and her management team plus all the carers for truly being the best it's appreciated.

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Review from Linda C (Wife of Resident) published on 3 June 2024 Submitted via Website • Report

Overall Experience

You really could not get a better home, the care, kindness and compassion is excellent. Amazing staff and great leadership. They looked after my husband for 3 years and never anything to complain about and he recently passed and one of the carers stayed with me.

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Review from Darren T (Son of Resident) published on 11 July 2023 Submitted via Website • Report

Overall Experience

Mum is high maintenance. I was very sceptical at first as she was being sent here, I was not happy at all, and let social services know that, as she had been moved twice and caused her significant stress. The manager is very good, well superb actually. I met Mum here and was very impressed, staff are

attentive and patient and bonded with Mum very quickly. Anyone who knows just how stressful this type of situation is can relate, it was a bit of weight off my shoulders knowing she was being looked after properly, as the one she was sent to before was absolutely rubbish. I visit Mum every week and see for myself just how much of a pain she is but staff take it in their stride, and fair play to them. Mum is well looked after and loves dogs. I purchased her a dementia dog which she loved, and every time I visit she has another toy dog, if you see a woman with a trolley of dogs, that's her. Food appears very good, she is vegetarian and this is catered for.

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Review from Neil T (Son of Resident) published on 21 May 2018 Submitted via Postal Card • Report

Overall Experience

My Father arrived at the home terminally ill. His room was immaculate and the staff all looked very professional in the various colour polo shirts. The staff were very approachable and could easily answer all the questions we asked as a family. Even though I live 180 miles away I never felt like a burden

when calling by phone. My Father passed away after three weeks of great care. If asked to describe the home in one word based on what we encountered it would be 'brilliant', although as I write that it may be a little lower than I felt. Thank you.