Highfield House

A huge thank you to all the staff. We are lucky to have you looking after our loved ones.

Their insistence on treating him just the same as a a respected guest is amazing. He is treated with utmost respect at all times and the overwhelming feeling in the home is that of love and care for all the residents as well as constant respect and suppprt for the resident's family and loved ones He has every need met at Highfield House.

Everyone at Highfield is so lovely! The manager and the team really care for Mum and she is happy and settled here. Letting someone else care for her was the hardest decision ever, but they are relaxed and so supportive, so she is content. We can visit when we want and her things make her room her space. A great plus is the garden too, which she can use whenever she feels like it.

My mum went into Highfield House in February for daycare then became a permanent resident in April. The staff are wonderful with her and also me as I am finding it very tough to see my mum like this. The staff are always so understanding and nothing is too much trouble for them. I really cannot fault any aspect of Highfield and know my mum is lucky to be in their care.

So thank you to the manager and her management team plus all the carers for truly being the best it's appreciated.

You really could not get a better home, the care, kindness and compassion is excellent. Amazing staff and great leadership. They looked after my husband for 3 years and never anything to complain about and he recently passed and one of the carers stayed with me.

Mum is high maintenance. I was very sceptical at first as she was being sent here, I was not happy at all, and let social services know that, as she had been moved twice and caused her significant stress. The manager is very good, well superb actually. I met Mum here and was very impressed, staff are attentive and patient and bonded with Mum very quickly. Anyone who knows just how stressful this type of situation is can relate, it was a bit of weight off my shoulders knowing she was being looked after properly, as the one she was sent to before was absolutely rubbish. I visit Mum every week and see for myself just how much of a pain she is but staff take it in their stride, and fair play to them. Mum is well looked after and loves dogs. I purchased her a dementia dog which she loved, and every time I visit she has another toy dog, if you see a woman with a trolley of dogs, that's her. Food appears very good, she is vegetarian and this is catered for.

My Father arrived at the home terminally ill. His room was immaculate and the staff all looked very professional in the various colour polo shirts. The staff were very approachable and could easily answer all the questions we asked as a family. Even though I live 180 miles away I never felt like a burden when calling by phone. My Father passed away after three weeks of great care. If asked to describe the home in one word based on what we encountered it would be 'brilliant', although as I write that it may be a little lower than I felt. Thank you.