Care Homes Owned by Island Healthcare Ltd

Thank you so much for your kind and heartfelt words.We know how difficult and emotional the journey can be when a loved one is living with dementia, so it means the world to us to hear that your mother feels safe, content, andmost importantlyhappy at Northbrooke. That sense of reassurance, for both our residents and their families, is exactly what we strive for every day.Its a real privilege to care for someone and to see their confidence and comfort return. Were proud to have such a compassionate team who take the time to truly understand each personwhat matters to them, how they like to be supported, and how to help them feel valued and at home.Your review reminds us why we do what we do. Thank you again for taking the time to share it.

Thank you so much for your beautiful words.Its truly heartening to know that your husband feels so well cared for at Highfield House. We believe that everyone deserves to be treated with dignity, warmth, and genuine compassionjust as wed want for our own loved ones. To hear that this is how it feels for your family means a great deal to us.Respect is at the heart of everything we do, and the team will be so proud to know their care and kindness have made such a positive impact. Your trust in us is something we never take for granted.

Thank you so much for your thoughtful words and kind review. It is truly heartening to know that the love, compassion, and family atmosphere we strive for at Tile House has resonated with you. Our team is dedicated to ensuring that every resident feels cherished and cared for, and your appreciation reinforces our commitment to our core values.We're grateful you've chosen to share your wife's journey with us and delighted to hear that both you and your wife feel the warmth and attentiveness of our staff.Thank you again for your heartfelt feedback-you're both very much part of our Tile House family.

Thank you so much for your thoughtful words and kind review. It is truly heartening to know that the love, compassion, and family atmosphere we strive for at Tile House has resonated with you. Our team is dedicated to ensuring that every resident feels cherished and cared for, and your appreciation reinforces our commitment to our core values. We're grateful you've chosen to share your wife's journey with us and delighted to hear that both you and your wife feel the warmth and attentiveness of our staff. Thank you again for your heartfelt feedback - you're both very much part of our Tile House family.

Thank you so much for your kind words, if there's anything we can do please let us know.

Thank you for your feedback. We discussed the need for one-to-one support for your husband to ensure his and other residents' safety. We regret that the form was not received and acknowledge the concerns about billing. When we were informed a one-to-one might not have been present, an investigation was initiated, but the manager's departure meant it was unfortunately not concluded. It's possible that the staff member stepped away during your visit to allow privacy, which is standard practice when the family is present, however, I cannot confirm whether this was the case in this instance and apologise. When made aware, we provided a refund for the time noted without one-to-one care, and once safe, we replaced the one-to-one with an extra staff member at no extra cost. We are committed to ensuring quality care and appreciate your understanding. Please reach out if you have further concerns. Ian Bennett | Managing Director

Thank you so much for your very kind review. It has been such a pleasure getting to know your brother over the months he has been with us. We will continue to provide the highest level of care for him maintaining his comfort meeting any needs he has. It is an honour to care for him. Kind regards.

Thank you so much for your wonderful feedback. We're thrilled to hear how our staff have made such a positive difference for your mum, providing care, respect, and a sense of family. Your kind words, especially about our night staff, mean the world to us. We'll make sure to share your praise with the team - it will truly brighten their day. Thank you for trusting us with her care!

Thank you so much for your lovely review. I am glad that Mum has settled in so well in such a short period of time. I will pass on your kind comments to the team.

Thank you for your heartfelt review. We are delighted to hear that your aunty is receiving excellent care at Hazel Lodge. Our compassionate and dedicated staff strive to create a warm, respectful and stimulating environment for all residents. It's wonderful to know that the beautiful gardens and special touches like the saxophone performance made her day memorable. Your feedback is greatly appreciated.

Thank you so much for your lovely review. I know that the experience you have shared will help other families who are struggling to make those hard decisions. I will make sure that staff are directed to your kind comments.