






Westview House is a 35-bed dementia-friendly care home in Totland Bay, rated Good by the CQC (August 2019). The home looks out over lovely sea views, and it’s only a short walk to the seafront where residents can enjoy the fresh air.
The staff are experienced and attentive, focusing not just on health needs but also on the little things that make life comfortable: a morning cup of tea, a favourite...
Care Provided by Westview House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 38 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are set by our Registered Manager based on individual assessments and the level of support required. Regardless of local authority funding levels, fees remain consistent, though a top-up may be necessary. Additional charges apply for 1:1 support.
The price(s) shown are provided by the care home. Contact Westview House for full pricing details and T&Cs.
Contact Westview House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Island Healthcare Ltd
- Private Owned
Person in charge
- Carol Chiverton (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2016
Room Information
- Single Rooms (38)
Visiting
- Westview House has an open visiting policy and welcome friends and family.
Parking
- Parking is roadside parking.
Westview House Reviews (15)
Westview House has a Review Score of 9.4 (9.364) out of 10, based on 8 reviews in the last 2 years.
Over all time Westview House has 15 reviews.
The staff are so friendly and caring. Mum is always smiling when we visit her. She is obviously very happy, feels safe and secure and is well looked after. We are so happy that she is cared for at Westview.
Feeling safe, cared for and at home is exactly what we aim for, and our team works hard every day to make sure both residents and...
Mum has been a resident at Westview for nearly 2 years. In that time she has received excellent care. She has advanced dementia but is always treated with dignity and respect.The manager is excellent, open, honest, caring and compassionate. She goes above and beyond for her residents and always keeps me up to date with a any changes in mum's condition. Knowing that mum is being well cared or is so reassuring.
Your words mean a great deal to our whole team. The moments you noticed - taking time to reassure, sharing laughter, speaking calmly, getting down to eye level, and supporting people to do the things that matter to...
My partner has now been in Westview for well over a year and I have found her care to be excellent at all times. Very well cared for. Thank you.
Thank you for your kind feedback and for taking the time to leave a review.
We are really pleased to hear that your partner has been with us at Westview for over a year and that you have consistently found her care to be excellent. Knowing she is well cared for, treated with dignity, and...
I am confident that the team at Westview Hosue take very good care of my father. I can pop in at anytime (and do) and without exception, feel that they do all they can to keep him comfortable and as happy as possible - all in a dignified manner. Thank you.
Thank you for your kind words and for entrusting us with your father's care. We are pleased to hear that our team's dedication helps keep him comfortable and happy, and that you feel welcome whenever you visit. Providing respectful and dignified care is central to our mission at Westview House, and...
The staff are wonderful and the manager Carol is a superb manager.
Thank you very much for taking the time to leave this wonderful review. We are delighted to hear you are pleased with the care your wife receives and that our dedicated team and manager have made such a positive impression. Everyone at Westview House works hard to ensure our residents feel safe, supported and valued, and your kind words mean a great deal to us all.
The manager is wonderful lady and truly cares about her staff and the patients. The staff, on the whole, are a credit to her although their accents are often a hurdle for the patients. Food is good but the kitchen in the dining room could use some TLC. Overall, I'm very impressed.
Thank you for your thoughtful feedback and for recognising our team's commitment. It's great to hear that our manager and staff have made a positive impression. We appreciate your honesty regarding accent clarity and the kitchen/dining area, and we will take your comments on board as we strive to...
My wife has been in Westview just over a year,she is happy and calm,the staff all do a wonderful job.I visit three times a week and we go out most days,the Carers do a wonderful job and it is obvious they have been trained in Dementia care.
Thank you so much for your kind words. It's wonderful to hear that your wife is feeling happy and calm at Westview - that's exactly what we hope to provide. We're delighted that you enjoy your visits and outings together, and your comments about our team's dementia training mean a lot to us. We...
I am really pleased with the care that my mother is receiving at Westview. The staff really care about her wellbeing. It is well managed and always clean. Thanks to all concerned.
Thank you so much for your review, we're always delighted to receive feedback from our clients and their families
My partner has been in this care home for over three years now. I have three visits per week. She is settled and content in her own world. Well cared for, respected and loved by many staff.
Thank you for your lovely review. It's heartening to hear that your partner feels settled, content, and well cared for by our team. Your kind words about the respect and love shown by our staff mean so much to us. Thank you for your continued trust over the past three years!
Westview is a beacon of light for those suffering from Dementia and their family.
Thank you for your glowing review. We're delighted to hear that you see Westview as a beacon of care and that our team's compassion and attentiveness are making such a difference for your wife. Your kind words inspire us to continue providing exceptional care. Thank you!
My grandmother is currently a resident and overall I feel happy with the care home. Cons - My only criticism would be the lack of entertainment. I have never witnessed anyone doing any sort of activity with my grandma unfortunately. The staff at Westview, although extremely knowledgeable and very kind are sometimes hampered by language barriers. It is sometimes difficult to understand some members of staff but that does not detract from the care received. Pros- Although the meals appear very samey (most likely because it's a soft diet) the food is very tasty and well presented. The manager is extremely passionate and often goes above and beyond for residents and families. She is always happy to resolve any issues and is so dedicated to making Westview a safe and homely place for our relatives. I would without a doubt recommend Westview to anyone thinking of residential care for their loved ones.
Thank you for your feedback. We're delighted to hear that you had a positive experience overall and value your remarks regarding our activities and international care staff. To address the concern about activities, we are in the process of hiring an Activities Coordinator to enhance our programme,...
My mother has been living at Westview for 1.5 years and considering her disabilities and being confined to bed, she seems very happy most of the time. The manager is an excellent manager and that is reflected in the manner and kindness of the staff who work there. I cannot fault their care and cheerfulness, always a happy word accompanied by smiling faces. I'm assured she has lots of company as this is obviously very necessary for someone who can't get out of bed, has poor sight and has little hearing. Visits are the only pleasure Mum can enjoy.
Thank you for your kind review. We're so pleased to hear that your mother feels happy and cared for at Westview. It's wonderful to know that our team's kindness and cheerful approach make a positive difference. We'll also share your lovely words with the manager-they'll truly appreciate the recognition. Thank you!
A well-run and organised care home. Staff are very approachable, particularly the manager. All concerns are listened to and solutions are found or at least options explored. The care home is clean, and the laundry is immaculate with no lingering unpleasant smells. The meals are very good, although I would like to see more choices for individuals with swallowing difficulties. Staff are approachable and friendly but in my opinion, too little is organised to entertain clients, abled and non-communicative individuals. I also think it is very difficult for clients to understand many carers, as English is often not their first language. The manager is an asset to this home, showing commitment, empathy and integrity.
Thank you for your feedback. We're glad you had a positive experience overall and appreciate your comments about our activities and overseas care staff. To address the activities concern, we are recruiting an Activities Coordinator to enhance our programme and ensure more engaging and varied...
The manager is an 'angel', always looking for contact to her clients and making sure they are looked after. She is always willing to help, no matter at what time, where or whom.
Thank you for your thoughtful review. We're delighted to hear that you and your mother feel so well supported and cared for. Your kind words about the team's attentiveness and the manager's dedication mean so much to us. We'll continue working together to ensure your mother's comfort and happiness. Thank you!
I don't hesitate in recommending this home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 August 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Westview House.
There are no upcoming events for Westview House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Westview House.
Accreditations
There are no accreditations posted yet for Westview House.
Meet the Team (1)

Carol Chiverton has worked for Island Healthcare since 2017. She gained experience at two other homes before becoming a registered manager at Westview House.
Frequently Asked Questions about Westview House
What types of Care is Westview House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Westview House have?
There are 38 Single Rooms.
What are the Facilities & Services at Westview House?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Westview House to the centre of Totland Bay?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westview House to verify any information. View our terms and conditions. Westview House has an Enhanced Service -more info.