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Westview House

Ward Road, Totland Bay, Isle of Wight PO39 0BD
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Westview House, Totland Bay
Westview House, Totland Bay
Westview House, Totland Bay

Westview House is a 35-bed dementia-friendly care home in Totland Bay, rated Good by the CQC (August 2019). The home looks out over lovely sea views, and it’s only a short walk to the seafront where residents can enjoy the fresh air.

The staff are experienced and attentive, focusing not just on health needs but also on the little things that make life comfortable: a morning cup of tea, a favourite...  

Care Provided by Westview House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,450 - £1,450£1,600 - £1,600
Residential Dementia Care£1,450 - £1,450£1,600 - £1,600

Fees are set by our Registered Manager based on individual assessments and the level of support required. Regardless of local authority funding levels, fees remain consistent, though a top-up may be necessary. Additional charges apply for 1:1 support.

Contact Westview House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Carol Chiverton (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (38)

Visiting

  • Westview House has an open visiting policy and welcome friends and family.

Parking

  • Parking is roadside parking.

Westview House Reviews (15)

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9.4

Westview House has a Review Score of 9.4 (9.364) out of 10, based on 8 reviews in the last 2 years. Over all time Westview House has 15 reviews.

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Showing 15 reviews matching selected criteria
Review from Samantha T (Daughter of Resident) published on 20 July 2026 Submitted via Postal Card
Overall Experience

The staff are so friendly and caring. Mum is always smiling when we visit her. She is obviously very happy, feels safe and secure and is well looked after. We are so happy that she is cared for at Westview.

Reply from Ian Bennett, Managing Director at Westview House
Thank you for this lovely review. Hearing that your mum is always smiling when you visit tells us everything we need to know about how settled and happy she is with us.

Feeling safe, cared for and at home is exactly what we aim for, and our team works hard every day to make sure both residents and...  

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Review from Louise D (Daughter of Resident) published on 23 December 2025 Submitted via Postal Card
Overall Experience

Mum has been a resident at Westview for nearly 2 years. In that time she has received excellent care. She has advanced dementia but is always treated with dignity and respect.The manager is excellent, open, honest, caring and compassionate. She goes above and beyond for her residents and always keeps me up to date with a any changes in mum's condition. Knowing that mum is being well cared or is so reassuring.

Reply from Ian Bennett, Managing Director at Westview House
Thank you so much for taking the time to share this thoughtful and detailed review.

Your words mean a great deal to our whole team. The moments you noticed - taking time to reassure, sharing laughter, speaking calmly, getting down to eye level, and supporting people to do the things that matter to...  

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Review from John V (Partner of Resident) published on 16 December 2025 Submitted via Postal Card
Overall Experience

My partner has now been in Westview for well over a year and I have found her care to be excellent at all times. Very well cared for. Thank you.

Reply from Ian Bennett, Managing Director at Westview House

Thank you for your kind feedback and for taking the time to leave a review.

We are really pleased to hear that your partner has been with us at Westview for over a year and that you have consistently found her care to be excellent. Knowing she is well cared for, treated with dignity, and...  

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Review from K R (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card
Overall Experience

I am confident that the team at Westview Hosue take very good care of my father. I can pop in at anytime (and do) and without exception, feel that they do all they can to keep him comfortable and as happy as possible - all in a dignified manner. Thank you.

Reply from Ian Bennett, Managing Director at Westview House

Thank you for your kind words and for entrusting us with your father's care. We are pleased to hear that our team's dedication helps keep him comfortable and happy, and that you feel welcome whenever you visit. Providing respectful and dignified care is central to our mission at Westview House, and...  

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Review from Keith R (Husband of Resident) published on 9 October 2025 Submitted via Postal Card
Overall Experience
I am very satisfied with all aspects of my wife's care.

The staff are wonderful and the manager Carol is a superb manager.

Reply from Ian Bennett, Managing Director at Westview House

Thank you very much for taking the time to leave this wonderful review. We are delighted to hear you are pleased with the care your wife receives and that our dedicated team and manager have made such a positive impression. Everyone at Westview House works hard to ensure our residents feel safe, supported and valued, and your kind words mean a great deal to us all.

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Review from J D (Son of Resident) published on 8 October 2025 Submitted via Postal Card
Overall Experience

The manager is wonderful lady and truly cares about her staff and the patients. The staff, on the whole, are a credit to her although their accents are often a hurdle for the patients. Food is good but the kitchen in the dining room could use some TLC. Overall, I'm very impressed.

Reply from Ian Bennett, Managing Director at Westview House

Thank you for your thoughtful feedback and for recognising our team's commitment. It's great to hear that our manager and staff have made a positive impression. We appreciate your honesty regarding accent clarity and the kitchen/dining area, and we will take your comments on board as we strive to...  

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Review from Peter J (Husband of Resident) published on 15 July 2025 Submitted via Website
Overall Experience

My wife has been in Westview just over a year,she is happy and calm,the staff all do a wonderful job.I visit three times a week and we go out most days,the Carers do a wonderful job and it is obvious they have been trained in Dementia care.

Reply from Ian Bennett, Managing Director at Westview House

Thank you so much for your kind words. It's wonderful to hear that your wife is feeling happy and calm at Westview - that's exactly what we hope to provide. We're delighted that you enjoy your visits and outings together, and your comments about our team's dementia training mean a lot to us. We...  

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Review from Steve H (Son of Resident) published on 3 June 2025 Submitted via Postal Card
Overall Experience

I am really pleased with the care that my mother is receiving at Westview. The staff really care about her wellbeing. It is well managed and always clean. Thanks to all concerned.

Reply from Ian Bennett, Managing Director at Westview House

Thank you so much for your review, we're always delighted to receive feedback from our clients and their families

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Review from Adrian M (Partner of Resident) published on 1 July 2024 Submitted via Postal Card
Overall Experience

My partner has been in this care home for over three years now. I have three visits per week. She is settled and content in her own world. Well cared for, respected and loved by many staff.

Reply from Ian Bennett, Managing Director at Westview House

Thank you for your lovely review. It's heartening to hear that your partner feels settled, content, and well cared for by our team. Your kind words about the respect and love shown by our staff mean so much to us. Thank you for your continued trust over the past three years!

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Review from Anthony K (Husband of Resident) published on 28 June 2024 Submitted via Website
Overall Experience
An incredible oasis of care. The carers are all compassionate and nothing is too much for them. The care administered to my wife is exceptional. Her food is exactly what she needs and presented exactly as is required. Currently, my wife is on a soft diet as she does not digest her food properly.

Westview is a beacon of light for those suffering from Dementia and their family.

Reply from Ian Bennett, Managing Director at Westview House

Thank you for your glowing review. We're delighted to hear that you see Westview as a beacon of care and that our team's compassion and attentiveness are making such a difference for your wife. Your kind words inspire us to continue providing exceptional care. Thank you!

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Review from R H (Granddaughter of Resident) published on 25 June 2024 Submitted via Website
Overall Experience

My grandmother is currently a resident and overall I feel happy with the care home. Cons - My only criticism would be the lack of entertainment. I have never witnessed anyone doing any sort of activity with my grandma unfortunately. The staff at Westview, although extremely knowledgeable and very kind are sometimes hampered by language barriers. It is sometimes difficult to understand some members of staff but that does not detract from the care received. Pros- Although the meals appear very samey (most likely because it's a soft diet) the food is very tasty and well presented. The manager is extremely passionate and often goes above and beyond for residents and families. She is always happy to resolve any issues and is so dedicated to making Westview a safe and homely place for our relatives. I would without a doubt recommend Westview to anyone thinking of residential care for their loved ones.

Reply from Ian Bennett, Managing Director at Westview House

Thank you for your feedback. We're delighted to hear that you had a positive experience overall and value your remarks regarding our activities and international care staff. To address the concern about activities, we are in the process of hiring an Activities Coordinator to enhance our programme,...  

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Review from L D (Daughter of Resident) published on 24 June 2024 Submitted via Postal Card
Overall Experience

My mother has been living at Westview for 1.5 years and considering her disabilities and being confined to bed, she seems very happy most of the time. The manager is an excellent manager and that is reflected in the manner and kindness of the staff who work there. I cannot fault their care and cheerfulness, always a happy word accompanied by smiling faces. I'm assured she has lots of company as this is obviously very necessary for someone who can't get out of bed, has poor sight and has little hearing. Visits are the only pleasure Mum can enjoy.

Reply from Ian Bennett, Managing Director at Westview House

Thank you for your kind review. We're so pleased to hear that your mother feels happy and cared for at Westview. It's wonderful to know that our team's kindness and cheerful approach make a positive difference. We'll also share your lovely words with the manager-they'll truly appreciate the recognition. Thank you!

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Review from Tamara R (Daughter of Resident) published on 17 June 2024 Submitted via Website
Overall Experience

A well-run and organised care home. Staff are very approachable, particularly the manager. All concerns are listened to and solutions are found or at least options explored. The care home is clean, and the laundry is immaculate with no lingering unpleasant smells. The meals are very good, although I would like to see more choices for individuals with swallowing difficulties. Staff are approachable and friendly but in my opinion, too little is organised to entertain clients, abled and non-communicative individuals. I also think it is very difficult for clients to understand many carers, as English is often not their first language. The manager is an asset to this home, showing commitment, empathy and integrity.

Reply from Ian Bennett, Managing Director at Westview House

Thank you for your feedback. We're glad you had a positive experience overall and appreciate your comments about our activities and overseas care staff. To address the activities concern, we are recruiting an Activities Coordinator to enhance our programme and ensure more engaging and varied...  

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Review from Conny E (Power of Attorney of Resident) published on 14 June 2024 Submitted via Website
Overall Experience
I am Power of Attorney but also daughter of the resident. I live in Germany. My English is not very good anymore as I only speak it when on the island. I try to visit Mummy every 2 months. When on the Island I am usually with Mummy for 5-6 hours a day, which is not a problem for the carers. Not only do they care excellently for Mummy, they also make me feel welcome. All thoughts concerning Mummy are treated respectfully. Any problems are sorted as soon as possible - if possible. At the moment Mummy cannot stay in the lounge for several reasons (too loud, too strenuous), so she is in her room a lot. We (family and care home) are all still trying to find a solution so that she is not too lonely. The meals are very good. Everything is spotlessly clean and I have never come across such well-looked-after laundry.

The manager is an 'angel', always looking for contact to her clients and making sure they are looked after. She is always willing to help, no matter at what time, where or whom.

Reply from Ian Bennett, Managing Director at Westview House

Thank you for your thoughtful review. We're delighted to hear that you and your mother feel so well supported and cared for. Your kind words about the team's attentiveness and the manager's dedication mean so much to us. We'll continue working together to ensure your mother's comfort and happiness. Thank you!

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Review from Cath W (Sister of Resident) published on 10 July 2023 Submitted via Website
Overall Experience
My brother has been a resident in this care home for several years. Their care of him is excellent, caring and compassionate. The manager is great and very patient, as are all the other staff. His room is comfy and very suitable for him. His needs and preferences are always considered. The communication with me is very good and their response to questions I have is always prompt. They arrange for him to have trips out too.

I don't hesitate in recommending this home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 August 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Meet the Team (1)

Carol Chiverton
Carol ChivertonJob Title:Registered Manager

Carol Chiverton has worked for Island Healthcare since 2017. She gained experience at two other homes before becoming a registered manager at Westview House.

Frequently Asked Questions about Westview House

What types of Care is Westview House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westview House have?

There are 38 Single Rooms.

What are the Facilities & Services at Westview House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Westview House to the centre of Totland Bay?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westview House to verify any information. View our terms and conditions. Westview House has an Enhanced Service -more info.