Care Homes Owned by Island Healthcare Ltd in Isle of Wight

Brighstone Grange is so much more than a care home - it truly is a home from home and we will always remember the love and exceptional care they gave her.

The staff are so friendly and caring. Mum is always smiling when we visit her. She is obviously very happy, feels safe and secure and is well looked after. We are so happy that she is cared for at Westview.

My husband has a 4 week respite stay at Northbrooke while I went into hospital and subsequent recovery. Initially I was very concerned about this. However, from the moment of arrival everyone was so welcoming and he immediately settled in. All the staff were so kind and caring and treated him with respect and dignity. He was so well looked after and I thank each and every one of them for that. Management were always on hand too to answer any queries. I would have no hesitation in recommending.

We have not experienced rooms yet so cannot comment on thise

I have started to visit a very good friend who is now a resident approx 4 weeks ago. The first time I visited I immediately felt happiness and care. Also cleanliness and such a welcome it is a joy to visit my friend, and he is so happy. Your staff are all so lovely, caring, happy and so wonderfully interactive with the residents. Your care home is bright and it all feels like it is everyone's home. I cannot speak highly enough of your staff and also meeting other residents who tell me they are happy. I visit my friend 2/3 per week and each visit is a pleasure.

We have been absolutely delighted with the care, patience and attention given to my father over the last three months since his arrival at Northbrooke House. Nothing has been too much trouble and the staff have gone above and beyond to make him comfortable and settled. Their own knowledge along with their access to outside agencies have both been exemplary. We have been encouraged to visit at any time and made completely welcome on every occasion. We cannot recommend Sarah and her team highly enough.

Everyone in Northbrooke House did a superb job to make Mum's last days as peaceful as they could. She didn't stay long there but everyone was friendly and helpful. They went out of their way to pop in and chat to her even when it was not their job. I could not ask for more. Thank you so much.

we both are , with the care my husband is receiving at Hazel Lodge.

He is being treated with such care & compassion. It is a huge weight off my mind to have found this home.

THANK YOU to each & every member of this amazing team.

Dad was a resident at Northbrooke House from July 2025. It was a big transition for him moving from living on his own in the North West to Havenstreet. He spent every day in the lounge as he wanted to be with other people. The staff were wonderful both with him & us, his family. They respected his wishes and were always kind and courteous. I spent the last week by his bedside when he was mostly sleeping and it was a huge comfort to hear and see the dignity, care and warmth offered to him by all the staff. It wasn't always easy - he had complex needs which were dealt with compassionately and professionally. Dad liked a good moan yet he never complained about the place or the people. I am confident he was well cared for throughout his time at Northbrooke and thank all the staff for their contribution to making his time comfortable and enjoyable.

Thank you, my Mum always said the staff were angels, and you certainly proved it to me too.

Motivated staff. Experienced leader with happy teams. Lots of individual care in place. Safe and good examples shown with dealing with challenging behaviour of their clients. Warm, clean and safe environment. Encouragement of support from family, friends and the community.

Thank you.

A huge thank you to all the staff. We are lucky to have you looking after our loved ones.

Mum has been a resident at Westview for nearly 2 years. In that time she has received excellent care. She has advanced dementia but is always treated with dignity and respect.The manager is excellent, open, honest, caring and compassionate. She goes above and beyond for her residents and always keeps me up to date with a any changes in mum's condition. Knowing that mum is being well cared or is so reassuring.

My partner has now been in Westview for well over a year and I have found her care to be excellent at all times. Very well cared for. Thank you.

I visit a close friend on a weekly basis, I find the staff very welcoming and friendly.i am offered a cup of tea when I visit the home.The home is beautifully furnished and kept clean. I feel my friend is very happy at this home.

Please be aware that this home does not cater for all dementia like it said on line my father has complex dementia and had care plan for this and 1 to1 12 hours a day in the morning before his 1to1 come on .his mat bell went off it took 14.34 mins to react to this so he shuffled around corridor and went into another residence room where a incident happened because of this my father was gaven a eviction notice so them have put him in a locked room with his 1 to 1 during day and his Own at night because moving him isn't quick enough they are adding thing to his care plan to get his sectioned would thing twice about putting a relative in this home because if their need change they just tell lies and evict them

This used to be a very welcoming home but no longer the case.sadly the manager rarely comes out of the office to interact with residents or family. The residents look bored., entertainment very poor.Same few residents go on regular outings in minibus leaving others with no activities, except when CQC due then every game and activity on display.Many residents in one lounge with small television in one corner, often tv and radio going together .one resident likes to take control of tv and keep changing channels.Food plentiful but too much my relative has put on over a stone in 6 months, snack table in lounge to help themselves to chocolate, biscuits, crisps not good for those with dementia unable to weigh up healthy choices.Has a garden but residents only able to use with supervision and not encouraged to go out. Some carers are very caring, housekeeping staff pleasant. Often delay in answering call bells noticed when visiting.

I am confident that the team at Westview Hosue take very good care of my father. I can pop in at anytime (and do) and without exception, feel that they do all they can to keep him comfortable and as happy as possible - all in a dignified manner. Thank you.

The staff are wonderful and the manager Carol is a superb manager.