Island Healthcare Ltd in Isle of Wight | 6 Care Homes

Review of
Northbrooke House
from Mandy W (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

Motivated staff. Experienced leader with happy teams. Lots of individual care in place. Safe and good examples shown with dealing with challenging behaviour of their clients. Warm, clean and safe environment. Encouragement of support from family, friends and the community.

Reply from Ian Bennett, Managing Director at Northbrooke HouseThank you, Mandy, for taking the time to share such thoughtful feedback. We're really pleased to hear that you felt the team were motivated, well led and able to provide safe, individualised care, even when supporting people through more challenging moments.
Your comments about the warm, clean environment and the encouragement of family and community involvement mean a great deal to us. Creating a place that feels safe, welcoming and supportive - for residents and those who love them - is exactly what we strive for every day.
Thank you again for your kind words and trust in our team.

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Review of
Brighstone Grange
from L D (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report

Overall Experience

Christmas this year was special for me as I was able to spend Christmas eve, Christmas Day and Boxing Day with my mum at the home.
Every member of staff on duty was warm and welcoming and made us feel at home. Lots of smiles and fun.
The leadership and management of the home over the festive period

was excellent. The teams working together were organised and everyone's individual needs, including my mums were seen to be catered for.
The provision of excellent festive food was done in a non-institutionalised manner by the catering staff. They always have a smile and take pride in the food they have cooked and deliver.
I can go to sleep at night knowing my mum is very well cared for, happy and safe.
Thank you.

Reply from Ian Bennett, Managing Director at Brighstone GrangeThank you so much for taking the time to share this lovely review. We are truly touched by your kind words and by how clearly you describe the care, warmth and attention shown to your mum over the Christmas period.
It means a great deal to know that you were able to spend such precious time together and that our team helped make those days feel special, relaxed and full of smiles. Your comments about the leadership, teamwork and festive food will be shared with the whole team, particularly our catering staff, who take great pride in making mealtimes feel like home.
Most of all, we are grateful to hear that you can rest at night knowing your mum is happy, safe and well cared for. That peace of mind is exactly what we strive to give every family.
Thank you again for your trust and for such thoughtful feedback.

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Review of
Highfield House
from Debbie S (Daughter of Resident) published on 24 December 2025 Submitted via Website • Report

Overall Experience

This is to thank all the staff for your loving care that does not go unnoticed. During a recent visit I was warmed by the way in which you interact with the residents, showing a great understanding of each individual. I saw a staff member reassure a resident, another chatting with a resident and taking

part in an activity. I noticed how a staff member lowered herself to be at eye level with a resident to chat to her and ensure she was ok and provide reassurance. Another member talking very calmly and in a loving way to a resident providing an explanation of what was happening.
Then there was humour and laughter with another resident, and senior staff checking that everything that needed doing was being done. Great communication between the staff members and a very organised and calm environment. The chef cooked some great meals and cleaners also chatted to residents in passing whilst cleaning areas in the home. A staff member taking someone out for a walk as they wished to go out.
I have seen fantastic things at the home.
Each and every staff member makes a difference to people's lives - they are brilliant at what they do.
A huge thank you to all the staff. We are lucky to have you looking after our loved ones.

Reply from Ian Bennett, Managing Director at Highfield HouseThank you so much for taking the time to share this thoughtful and detailed review.
Your words mean a great deal to our whole team. The moments you noticed - taking time to reassure, sharing laughter, speaking calmly, getting down to eye level, and supporting people to do the things that matter to them - are exactly what we strive for every day. It's heartening to know that this care, kindness and teamwork are felt and seen.
We're also grateful that you recognised the wider team, from our chef and housekeeping staff to senior colleagues. Everyone plays a part in creating a calm, warm environment that truly feels like family.
Thank you for your trust and for such generous appreciation. We are very proud of our team and feel privileged to care for your loved ones.

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Review of
Westview House
from Louise D (Daughter of Resident) published on 23 December 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at Westview for nearly 2 years. In that time she has received excellent care. She has advanced dementia but is always treated with dignity and respect.The manager is excellent, open, honest, caring and compassionate. She goes above and beyond for her residents and always keeps

me up to date with a any changes in mum's condition. Knowing that mum is being well cared or is so reassuring.

Reply from Ian Bennett, Managing Director at Westview HouseThank you so much for taking the time to share this thoughtful and detailed review.
Your words mean a great deal to our whole team. The moments you noticed - taking time to reassure, sharing laughter, speaking calmly, getting down to eye level, and supporting people to do the things that matter to them - are exactly what we strive for every day. It's heartening to know that this care, kindness and teamwork are felt and seen.
We're also grateful that you recognised the wider team, from our chef and housekeeping staff to senior colleagues. Everyone plays a part in creating a calm, warm environment that truly feels like family.
Thank you for your trust and for such generous appreciation. We are very proud of our team and feel privileged to care for your loved ones.

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Review of
Westview House
from John V (Partner of Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

My partner has now been in Westview for well over a year and I have found her care to be excellent at all times. Very well cared for. Thank you.

Reply from Ian Bennett, Managing Director at Westview HouseThank you for your kind feedback and for taking the time to leave a review.

We are really pleased to hear that your partner has been with us at Westview for over a year and that you have consistently found her care to be excellent. Knowing she is well cared for, treated with dignity, and supported in a safe and comfortable environment is exactly what we aim for.

Your comments mean a great deal to our team and reinforce our commitment to providing care that truly feels like family. Thank you for your trust and support.

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Review of
Northbrooke House
from Glynis H (Daughter of Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

The staff are aware of my mum's needs. They support her in all aspects of her care. Any concerns I have are promptly addressed.
My mum is comfortable and very well cared for The staff are all wonderful. I could not wish for a happier place for my mum to be living in. It is certainly 'home from home'

for her.
Thank you for all your care and attention.

Reply from Ian Bennett, Managing Director at Northbrooke HouseThank you for taking the time to share such a thoughtful review.
We are delighted to hear that your mum feels comfortable, well cared for, and truly at home with us. Knowing that her needs are understood, concerns are addressed promptly, and that she is supported with dignity means a great deal to our whole team.
Your kind words about our staff, care, and environment reflect exactly what we strive for every day: a place that feels like family, where people are safe, valued, and happy. We will be sure to share your feedback with the team, who will be very proud to read it.
Thank you again for your trust and support.

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Review of
Northbrooke House
from Margaret W (Friend of Resident) published on 29 October 2025 Submitted via Website • Report

Overall Experience

I visit a close friend on a weekly basis, I find the staff very welcoming and friendly.i am offered a cup of tea when I visit the home.The home is beautifully furnished and kept clean. I feel my friend is very happy at this home.

Reply from Ian Bennett, Managing Director at Northbrooke HouseThank you so much for your kind words. It means a great deal to our whole team to know that you've had such a positive experience. We always strive to make our home a place that feels like family - where residents are cared for with warmth, respect, and genuine connection. Your feedback reminds us why we do what we do every day.

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Review of
Northbrooke House
from Dawn P (Daughter of Resident) published on 27 October 2025 Submitted via Website • Report

Overall Experience

Please be aware that this home does not cater for all dementia like it said on line my father has complex dementia and had care plan for this and 1 to1 12 hours a day in the morning before his 1to1 come on .his mat bell went off it took 14.34 mins to react to this so he shuffled around corridor and

went into another residence room where a incident happened because of this my father was gaven a eviction notice so them have put him in a locked room with his 1 to 1 during day and his Own at night because moving him isn't quick enough they are adding thing to his care plan to get his sectioned would thing twice about putting a relative in this home because if their need change they just tell lies and evict them

Reply from Ian Bennett, Managing Director at Northbrooke HouseI'm very sorry to read your comments and that you feel disappointed with the care provided to your father. We always strive to deliver the highest standard of care and support for every resident, including those with complex needs, and we take any concerns raised extremely seriously.

Our team has worked closely with you and all professionals involved to ensure your father's needs are fully understood and supported, and we continue to follow all regulatory and safeguarding procedures to maintain his wellbeing and that of others.

While we cannot discuss personal details in a public forum, we remain fully committed to open communication and would welcome the opportunity to talk further with you directly to address any remaining concerns. Please feel free to contact me directly.

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Review of
Northbrooke House
from S J (Relative of Resident) published on 15 October 2025 Submitted via Website • Report

Overall Experience

This used to be a very welcoming home but no longer the case.sadly the manager rarely comes out of the office to interact with residents or family. The residents look bored., entertainment very poor.Same few residents go on regular outings in minibus leaving others with no activities, except when CQC

due then every game and activity on display.Many residents in one lounge with small television in one corner, often tv and radio going together .one resident likes to take control of tv and keep changing channels.Food plentiful but too much my relative has put on over a stone in 6 months, snack table in lounge to help themselves to chocolate, biscuits, crisps not good for those with dementia unable to weigh up healthy choices.Has a garden but residents only able to use with supervision and not encouraged to go out. Some carers are very caring, housekeeping staff pleasant. Often delay in answering call bells noticed when visiting.

Reply from Ian Bennett, Managing Director at Northbrooke HouseWe are sorry to hear that you feel disappointed with aspects of your relative's experience.Our team strives to create a warm engaging environment for all residents with an activities programme that includes both on-site entertainment & regular trips. These are designed to support residents' interests, mobility and wellbeing, while ensuring everyone can participate in ways suited to their individual needs and wishes.We believe that access to familiar snacks and drinks throughout the day is an important part of helping residents feel at home. This reflects our "food that feels like family" approach which aims to promote comfort, independence and reduce institutional living.We're sorry you've felt there has been less visibility from our management team recently - please be assured that the manager remains closely involved in daily operations of the home.We are sorry that your relative's time with us did not fully meet your expectations. We wish him and your family well for the future.

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Review of
Westview House
from K R (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

I am confident that the team at Westview Hosue take very good care of my father. I can pop in at anytime (and do) and without exception, feel that they do all they can to keep him comfortable and as happy as possible - all in a dignified manner. Thank you.

Reply from Ian Bennett, Managing Director at Westview HouseThank you for your kind words and for entrusting us with your father's care. We are pleased to hear that our team's dedication helps keep him comfortable and happy, and that you feel welcome whenever you visit. Providing respectful and dignified care is central to our mission at Westview House, and we appreciate your recognition of our efforts. We will continue doing everything we can to support your father and your family.

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Review of
Westview House
from Keith R (Husband of Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

I am very satisfied with all aspects of my wife's care.
The staff are wonderful and the manager Carol is a superb manager.

Reply from Ian Bennett, Managing Director at Westview HouseThank you very much for taking the time to leave this wonderful review. We are delighted to hear you are pleased with the care your wife receives and that our dedicated team and manager have made such a positive impression. Everyone at Westview House works hard to ensure our residents feel safe, supported and valued, and your kind words mean a great deal to us all.

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Review of
Westview House
from J D (Son of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

The manager is wonderful lady and truly cares about her staff and the patients. The staff, on the whole, are a credit to her although their accents are often a hurdle for the patients. Food is good but the kitchen in the dining room could use some TLC. Overall, I'm very impressed.

Reply from Ian Bennett, Managing Director at Westview HouseThank you for your thoughtful feedback and for recognising our team's commitment. It's great to hear that our manager and staff have made a positive impression. We appreciate your honesty regarding accent clarity and the kitchen/dining area, and we will take your comments on board as we strive to improve. Ensuring comfortable and welcoming surroundings, including clear communication and good food, is important to us. Thank you again for your support and kind words.

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Review of
Brighstone Grange
from Janet W (Wife of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

The care my husband receives is excellent and professional. The staff are very friendly and make sure everyone is happy and comfortable. I especially like that it is possible to visit any time of day or evening. .

Reply from Ian Bennett, Managing Director at Brighstone GrangeThank you for your thoughtful review. We're so pleased to hear that you've had such a positive experience. At Island Healthcare, we always strive to provide care that truly feels like family - where every individual is valued and supported with warmth and dignity.Your kind words mean a great deal to the whole team, and we're delighted to have earned your trust.

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Review of
Hazel Lodge
from M B (Sister-in-law of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

A very pleasant visit staff were very friendly and professional. My sister in law was very comfortable and content. All the other residents seemed very happy, and the lounge had a friendly vibe.

Reply from Ian Bennett, Managing Director at Hazel LodgeCreating a place that truly feels like family is at the heart of everything we do. We're so pleased to hear you felt welcomed and supported by our team - they genuinely care and work hard every day to make sure everyone feels valued.Your feedback means a lot to us and to our staff, who take real pride in offering a warm, compassionate environment where residents and families feel at home.Thank you again for taking the time to share your experience

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Review of
Brighstone Grange
from K W (Son of Resident) published on 18 July 2025 Submitted via Website • Report

Overall Experience

Mum has loved every minute of her stay at Brighstone Grange. All of the staff are professional, caring and nothing is beyond the call of duty whoever it may be! The food is excellent and the Grange is warm and clean. Mum would be taken to a community choir once a week, which she thoroughly enjoyed,

as she loved to sing. When visiting there is always a friendly face to greet you and an offer of refreshment. The standard is definitely 5 star.

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Review of
Highfield House
from Margaret S (Wife of Resident) published on 18 July 2025 Submitted via Website • Report

Overall Experience

Highfield House provides the most wonderful care for my husband. The staff are, without exception, caring, kind and loving when it comes to attending to my husband's every need
Their insistence on treating him just the same as a a respected guest is amazing. He is treated with utmost respect at all

times and the overwhelming feeling in the home is that of love and care for all the residents as well as constant respect and suppprt for the resident's family and loved ones He has every need met at Highfield House.

Reply from Ian Bennett, Managing Director at Highfield HouseThank you so much for your beautiful words.Its truly heartening to know that your husband feels so well cared for at Highfield House. We believe that everyone deserves to be treated with dignity, warmth, and genuine compassionjust as wed want for our own loved ones. To hear that this is how it feels for your family means a great deal to us.Respect is at the heart of everything we do, and the team will be so proud to know their care and kindness have made such a positive impact. Your trust in us is something we never take for granted.

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Review of
Hazel Lodge
from Alan F (Nephew of Resident) published on 15 July 2025 Submitted via Website • Report

Overall Experience

My wife and I are in our 80's and have visited many Care Homes to see relatives and friends over recent years.
None of these homes have not come up the exceptional standard of cleanliness and care that we have seen at Hazel Lodge.
Our aunt who will be 100 in Nov this year had tried to maintain her

independence in her own home until she suffering a recent fall. She is now thoroughly enjoying all the care and activities that Hazel Lodge provides.
She has admitted that she wishes she had decided much earlier.
We have witnessed some of the activities that have been provide for the residents and what struck us the most is the care and dedication to all the residents regardless of their problems.
We have come away from the home feeling that we have been privileged to be part of a big happy family.
All staff and management are cheerful, considerate and welcoming to us.

Reply from Ian Bennett, Managing Director at Hazel LodgeThank you so much for your thoughtful words and kind review. It is truly heartening to know that the love, compassion, and family atmosphere we strive for at Tile House has resonated with you. Our team is dedicated to ensuring that every resident feels cherished and cared for, and your appreciation reinforces our commitment to our core values.We're grateful you've chosen to share your wife's journey with us and delighted to hear that both you and your wife feel the warmth and attentiveness of our staff.Thank you again for your heartfelt feedback-you're both very much part of our Tile House family.

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Review of
Westview House
from Peter J (Husband of Resident) published on 15 July 2025 Submitted via Website • Report

Overall Experience

My wife has been in Westview just over a year,she is happy and calm,the staff all do a wonderful job.I visit three times a week and we go out most days,the Carers do a wonderful job and it is obvious they have been trained in Dementia care.

Reply from Ian Bennett, Managing Director at Westview HouseThank you so much for your kind words. It's wonderful to hear that your wife is feeling happy and calm at Westview - that's exactly what we hope to provide. We're delighted that you enjoy your visits and outings together, and your comments about our team's dementia training mean a lot to us. We truly believe that great care is built on relationships, and your feedback reminds us why we do what we do. Thank you again for taking the time to share your experience - it really does feel like family here.

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Review of
Tile House
from John P (Husband of Resident) published on 15 July 2025 Submitted via Website • Report

Overall Experience

The moment you step into Tile House you get a feeling of love and a family atmosphere. The staff are very attentive and caring to all the residents. The building is clean and well maintained and the food is excellent. The home is run by a very efficient and approachable management team. I am very fortunate

that my wife is loved and cared for in such a perfect environment.

Reply from Ian Bennett, Managing Director at Tile HouseThank you so much for your thoughtful words and kind review. It is truly heartening to know that the love, compassion, and family atmosphere we strive for at Tile House has resonated with you. Our team is dedicated to ensuring that every resident feels cherished and cared for, and your appreciation reinforces our commitment to our core values. We're grateful you've chosen to share your wife's journey with us and delighted to hear that both you and your wife feel the warmth and attentiveness of our staff. Thank you again for your heartfelt feedback - you're both very much part of our Tile House family.

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Review of
Westview House
from Steve H (Son of Resident) published on 3 June 2025 Submitted via Postal Card • Report

Overall Experience

I am really pleased with the care that my mother is receiving at Westview. The staff really care about her wellbeing. It is well managed and always clean. Thanks to all concerned.

Reply from Ian Bennett, Managing Director at Westview HouseThank you so much for your review, we're always delighted to receive feedback from our clients and their families

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Care Homes Owned by Island Healthcare Ltd in Isle of Wight

Island Healthcare Ltd Locations in Isle of Wight (6)

Island Healthcare Ltd Reviews in Isle of Wight (59)

Northbrooke House

Brighstone Grange

Highfield House

Westview House

Westview House

Northbrooke House

Northbrooke House

Northbrooke House

Northbrooke House

Westview House

Westview House

Westview House

Brighstone Grange

Hazel Lodge

Brighstone Grange

Highfield House

Hazel Lodge

Westview House

Tile House

Westview House

Awards / Recognitions (0)

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