Island Healthcare Ltd in Isle of Wight | 6 Care Homes

Review of
Northbrooke House
from Margaret W (Friend of Resident) published on 29 October 2025 Submitted via Website • Report

Overall Experience

I visit a close friend on a weekly basis, I find the staff very welcoming and friendly.i am offered a cup of tea when I visit the home.The home is beautifully furnished and kept clean. I feel my friend is very happy at this home.

Reply from Ian Bennett, Managing Director at Northbrooke House

Thank you so much for your kind words. It means a great deal to our whole team to know that you've had such a positive experience. We always strive to make our home a place that feels like family -…read more

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Review of
Northbrooke House
from Dawn P (Daughter of Resident) published on 27 October 2025 Submitted via Website • Report

Overall Experience

Please be aware that this home does not cater for all dementia like it said on line my father has complex dementia and had care plan for this and 1 to1 12 hours a day in the morning before his 1to1 come on .his mat bell went off it took 14.34 mins to react to this so he shuffled around corridor and

went into another residence room where a incident happened because of this my father was gaven a eviction notice so them have put him in a locked room with his 1 to 1 during day and his Own at night because moving him isn't quick enough they are adding thing to his care plan to get his sectioned would thing twice about putting a relative in this home because if their need change they just tell lies and evict them

Reply from Ian Bennett, Managing Director at Northbrooke House

I'm very sorry to read your comments and that you feel disappointed with the care provided to your father. We always strive to deliver the highest standard of care and support for every resident,…read more

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Review of
Northbrooke House
from S J (Relative of Resident) published on 15 October 2025 Submitted via Website • Report

Overall Experience

This used to be a very welcoming home but no longer the case.sadly the manager rarely comes out of the office to interact with residents or family. The residents look bored., entertainment very poor.Same few residents go on regular outings in minibus leaving others with no activities, except when CQC

due then every game and activity on display.Many residents in one lounge with small television in one corner, often tv and radio going together .one resident likes to take control of tv and keep changing channels.Food plentiful but too much my relative has put on over a stone in 6 months, snack table in lounge to help themselves to chocolate, biscuits, crisps not good for those with dementia unable to weigh up healthy choices.Has a garden but residents only able to use with supervision and not encouraged to go out. Some carers are very caring, housekeeping staff pleasant. Often delay in answering call bells noticed when visiting.

Reply from Ian Bennett, Managing Director at Northbrooke House

We are sorry to hear that you feel disappointed with aspects of your relative's experience.Our team strives to create a warm engaging environment for all residents with an activities programme that…read more

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Review of
Westview House
from K R (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

I am confident that the team at Westview Hosue take very good care of my father. I can pop in at anytime (and do) and without exception, feel that they do all they can to keep him comfortable and as happy as possible - all in a dignified manner. Thank you.

Reply from Ian Bennett, Managing Director at Westview House

Thank you for your kind words and for entrusting us with your father's care. We are pleased to hear that our team's dedication helps keep him comfortable and happy, and that you feel welcome whenever…read more

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Review of
Westview House
from Keith R (Husband of Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

I am very satisfied with all aspects of my wife's care.
The staff are wonderful and the manager Carol is a superb manager.

Reply from Ian Bennett, Managing Director at Westview House

Thank you very much for taking the time to leave this wonderful review. We are delighted to hear you are pleased with the care your wife receives and that our dedicated team and manager have made such…read more

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Review of
Westview House
from J D (Son of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

The manager is wonderful lady and truly cares about her staff and the patients. The staff, on the whole, are a credit to her although their accents are often a hurdle for the patients. Food is good but the kitchen in the dining room could use some TLC. Overall, I'm very impressed.

Reply from Ian Bennett, Managing Director at Westview House

Thank you for your thoughtful feedback and for recognising our team's commitment. It's great to hear that our manager and staff have made a positive impression. We appreciate your honesty regarding…read more

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Review of
Brighstone Grange
from Janet W (Wife of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

The care my husband receives is excellent and professional. The staff are very friendly and make sure everyone is happy and comfortable. I especially like that it is possible to visit any time of day or evening. .

Reply from Ian Bennett, Managing Director at Brighstone Grange

Thank you for your thoughtful review. We're so pleased to hear that you've had such a positive experience. At Island Healthcare, we always strive to provide care that truly feels like family - where…read more

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Review of
Hazel Lodge
from M B (Sister-in-law of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

A very pleasant visit staff were very friendly and professional. My sister in law was very comfortable and content. All the other residents seemed very happy, and the lounge had a friendly vibe.

Reply from Ian Bennett, Managing Director at Hazel Lodge

Creating a place that truly feels like family is at the heart of everything we do. We're so pleased to hear you felt welcomed and supported by our team - they genuinely care and work hard every day to…read more

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Review of
Brighstone Grange
from K W (Son of Resident) published on 18 July 2025 Submitted via Website • Report

Overall Experience

Mum has loved every minute of her stay at Brighstone Grange. All of the staff are professional, caring and nothing is beyond the call of duty whoever it may be! The food is excellent and the Grange is warm and clean. Mum would be taken to a community choir once a week, which she thoroughly enjoyed,

as she loved to sing. When visiting there is always a friendly face to greet you and an offer of refreshment. The standard is definitely 5 star.

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Review of
Northbrooke House
from Mandy W (Daughter of Resident) published on 18 July 2025 Submitted via Website • Report

Overall Experience

I haven't seen my mother so happy for many years since going into Northbrooke despite her many fears!
The staff have made her feel cared for and needed! They have listened and observed how to support her in a way that has made her very happy, content and safe!
I have found dealing with dementia so

hard despite being a healthcare professional and I am so relieved that she has a home that she is very comfortable in.

Reply from Ian Bennett, Managing Director at Northbrooke House

Thank you so much for your kind and heartfelt words.We know how difficult and emotional the journey can be when a loved one is living with dementia, so it means the world to us to hear that your…read more

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Review of
Highfield House
from Margaret S (Wife of Resident) published on 18 July 2025 Submitted via Website • Report

Overall Experience

Highfield House provides the most wonderful care for my husband. The staff are, without exception, caring, kind and loving when it comes to attending to my husband's every need
Their insistence on treating him just the same as a a respected guest is amazing. He is treated with utmost respect at all

times and the overwhelming feeling in the home is that of love and care for all the residents as well as constant respect and suppprt for the resident's family and loved ones He has every need met at Highfield House.

Reply from Ian Bennett, Managing Director at Highfield House

Thank you so much for your beautiful words.Its truly heartening to know that your husband feels so well cared for at Highfield House. We believe that everyone deserves to be treated with dignity,…read more

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Review of
Hazel Lodge
from Alan F (Nephew of Resident) published on 15 July 2025 Submitted via Website • Report

Overall Experience

My wife and I are in our 80's and have visited many Care Homes to see relatives and friends over recent years.
None of these homes have not come up the exceptional standard of cleanliness and care that we have seen at Hazel Lodge.
Our aunt who will be 100 in Nov this year had tried to maintain her

independence in her own home until she suffering a recent fall. She is now thoroughly enjoying all the care and activities that Hazel Lodge provides.
She has admitted that she wishes she had decided much earlier.
We have witnessed some of the activities that have been provide for the residents and what struck us the most is the care and dedication to all the residents regardless of their problems.
We have come away from the home feeling that we have been privileged to be part of a big happy family.
All staff and management are cheerful, considerate and welcoming to us.

Reply from Ian Bennett, Managing Director at Hazel Lodge

Thank you so much for your thoughtful words and kind review. It is truly heartening to know that the love, compassion, and family atmosphere we strive for at Tile House has resonated with you. Our…read more

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Review of
Westview House
from Peter J (Husband of Resident) published on 15 July 2025 Submitted via Website • Report

Overall Experience

My wife has been in Westview just over a year,she is happy and calm,the staff all do a wonderful job.I visit three times a week and we go out most days,the Carers do a wonderful job and it is obvious they have been trained in Dementia care.

Reply from Ian Bennett, Managing Director at Westview House

Thank you so much for your kind words. It's wonderful to hear that your wife is feeling happy and calm at Westview - that's exactly what we hope to provide. We're delighted that you enjoy your visits…read more

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Review of
Tile House
from John P (Husband of Resident) published on 15 July 2025 Submitted via Website • Report

Overall Experience

The moment you step into Tile House you get a feeling of love and a family atmosphere. The staff are very attentive and caring to all the residents. The building is clean and well maintained and the food is excellent. The home is run by a very efficient and approachable management team. I am very fortunate

that my wife is loved and cared for in such a perfect environment.

Reply from Ian Bennett, Managing Director at Tile House

Thank you so much for your thoughtful words and kind review. It is truly heartening to know that the love, compassion, and family atmosphere we strive for at Tile House has resonated with you. Our…read more

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Review of
Westview House
from Steve H (Son of Resident) published on 3 June 2025 Submitted via Postal Card • Report

Overall Experience

I am really pleased with the care that my mother is receiving at Westview. The staff really care about her wellbeing. It is well managed and always clean. Thanks to all concerned.

Reply from Ian Bennett, Managing Director at Westview House

Thank you so much for your review, we're always delighted to receive feedback from our clients and their families

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Review of
Tile House
from Jennifer L (Wife of Resident) published on 19 November 2024 Submitted via Website • Report

Overall Experience

I have nothing but praise for the care my husband is receiving at Tile House. The staff are so kind and he could not be looked after better in any way. They seem to care about him as an individual despite his dementia. Tile House has such a happy atmosphere - it is a delight to visit my husband there.

Reply from Ian Bennett, Managing Director at Tile House

Thank you so much for your kind words, if there's anything we can do please let us know.

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Review of
Northbrooke House
from S B (Wife of Resident) published on 7 October 2024 Submitted via Postal Card • Report

Overall Experience

There is one thing that I am not happy about. When my husband was at Northbrooke, he was going through an aggressive phase, Northbrooke called me to say that they were going to put him on a 1 on 1 from 2 PM to 9 PM. I listened but did not agree to anything. They then said that a form would be sent to

me to sign which I never received. I didn't hear anything about it. Then all of a sudden I get a monthly bill of £3000 plus beginning in February-March.
In May and June, I visited my husband and asked to meet the 1 on 1 person, I was told that she was not in that day. Another time I was with a friend and he was sitting alone with all the other residents and not one person was around him or near him. This happened a few more times and I was wondering what I was paying for? Especially when the 1 on 1 was not in the day when I asked to meet the person. How many days did this happen? My husband has been self-funding for almost 3 years and now he is on Social Funding and I am paying half the fee.

Reply from Ian Bennett, Managing Director at Northbrooke House

Thank you for your feedback. We discussed the need for one-to-one support for your husband to ensure his and other residents' safety. We regret that the form was not received and acknowledge the…read more

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Review of
Hazel Lodge
from C T (Sister of Resident) published on 28 August 2024 Submitted via Postal Card • Report

Overall Experience

Hazel Lodge care home has been caring for my brother since February 2023, firstly as respite care but unfortunately now as palliative/end-of-life care. After a lengthily spell in hospital he was very pleased to return to the care and attention the home gives. Friendly staff and attentive who have made

his days certainly more comfortable and pleasant. All staff very helpful, the advantage of being a small care home. No hesitation in recommending Hazel Lodge.

Reply from Karen Oliver, Registered Nurse Manager at Hazel Lodge

Thank you so much for your very kind review. It has been such a pleasure getting to know your brother over the months he has been with us. We will continue to provide the highest level of care for him…read more

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Review of
Hazel Lodge
from Victoria C (Daughter of Resident) published on 23 August 2024 Submitted via Postal Card • Report

Overall Experience

Brilliant care home, wonderful staff who care for the residents and families of the residents, very supportive, listen to any concerns and action anything quickly, it is always clean and tidy and food is always good. The carers and management team are outstanding.

Reply from Karen Oliver, Registered Nurse Manager at Hazel Lodge

Thank you so much for the wonderful review. At Hazel Lodge we work closely as a team which promotes the best care for our clients. It is a pleasure to have your loved one living at the home. It's…read more

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Review of
Hazel Lodge
from M F (Daughter of Resident) published on 20 August 2024 Submitted via Postal Card • Report

Overall Experience

My daughter has been very well looked after at Hazel Lodge. She is well cared for, always clean and wearing clean clothes. Any shortcomings are rectified immediately. Overall unable to fault the service afforded to my daughter.

Reply from Karen Oliver, Registered Nurse Manager at Hazel Lodge

Thank you so much for your review. It is such an honour and privilege to care for your daughter and know that we can provide all the care and support she needs. It is a real pleasure.

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Care Homes Owned by Island Healthcare Ltd in Isle of Wight

Island Healthcare Ltd Locations in Isle of Wight (6)

Island Healthcare Ltd Reviews in Isle of Wight (57)

Northbrooke House

Northbrooke House

Northbrooke House

Westview House

Westview House

Westview House

Brighstone Grange

Hazel Lodge

Brighstone Grange

Northbrooke House

Highfield House

Hazel Lodge

Westview House

Tile House

Westview House

Tile House

Northbrooke House

Hazel Lodge

Hazel Lodge

Hazel Lodge

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