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Staff take time to know each person properly, shaping care around both health needs and the little things that matter most. That might be a morning routine, a favourite song, or...
Tile House is a small dementia-friendly care home in Shanklin, rated Good by the CQC across all areas (March 2019). It combines professional care with a homely atmosphere, giving families reassurance and residents a place that feels friendly and familiar.
Staff take time to know each person properly, shaping care around both health needs and the little things that matter most. That might be a morning routine, a favourite song, or the comfort of familiar belongings in a room.
Life at Tile House has a light touch and a sense of fun. Creative afternoons are a regular feature, whether that is music and singalongs, crafts, or baking together. There are also regular outings, and in the past residents have enjoyed boat rides on the Solent and trips to the seaside. Birthdays are celebrated warmly, making sure residents feel valued and part of the community.
Meals are freshly cooked on site, adapted to individual tastes, with time in the secure garden or a walk into Shanklin for those who enjoy the fresh air. Modern touches such as Wi-Fi and en-suite rooms are available, but the real warmth comes from the everyday humour and companionship shared between staff and residents.
Tile House is not just a care home. It is a small, close-knit community built on kindness, respect and good spirits, where families can be confident their loved ones are cared for properly every day.
Visits are easy to arrange and usually available within the week. Message or call today to find a time that suits.
Care Provided by Tile House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 19 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Tile House to confirm what's included and get a personalised quote:
Island Healthcare's fees are decided and based on the professional assessment of our registered managers and the need of the individual. Our fees are the same regardless of the level of public funding you may be assessed as receiving so a top-up may be payable. All 1:1 support that is needed is additional.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Good to Know
Group / Owner
- Island Healthcare Ltd
- Private Owned
Person in charge
- Joanne Bradley (Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
Room Information
- Single Rooms (19)
Tile House Reviews (6)
Tile House has a Review Score of 8.6 (8.606) out of 10, based on 2 reviews in the last 2 years.
Over all time Tile House has 6 reviews.
The moment you step into Tile House you get a feeling of love and a family atmosphere. The staff are very attentive and caring to all the residents. The building is clean and well maintained and the food is excellent. The home is run by a very efficient and approachable management team. I am very...
The moment you step into Tile House you get a feeling of love and a family atmosphere. The staff are very attentive and caring to all the residents. The building is clean and well maintained and the food is excellent. The home is run by a very efficient and approachable management team. I am very fortunate that my wife is loved and cared for in such a perfect environment.
Thank you so much for your thoughtful words and kind review. It is truly heartening to know that the love, compassion, and family atmosphere we strive for at Tile House has resonated with you. Our team is dedicated to ensuring that every resident feels cherished and cared for, and your appreciation...
Thank you so much for your thoughtful words and kind review. It is truly heartening to know that the love, compassion, and family atmosphere we strive for at Tile House has resonated with you. Our team is dedicated to ensuring that every resident feels cherished and cared for, and your appreciation reinforces our commitment to our core values. We're grateful you've chosen to share your wife's journey with us and delighted to hear that both you and your wife feel the warmth and attentiveness of our staff. Thank you again for your heartfelt feedback - you're both very much part of our Tile House family.
I have nothing but praise for the care my husband is receiving at Tile House. The staff are so kind and he could not be looked after better in any way. They seem to care about him as an individual despite his dementia. Tile House has such a happy atmosphere - it is a delight to visit my husband...
I have nothing but praise for the care my husband is receiving at Tile House. The staff are so kind and he could not be looked after better in any way. They seem to care about him as an individual despite his dementia. Tile House has such a happy atmosphere - it is a delight to visit my husband there.
Thank you so much for your kind words, if there's anything we can do please let us know.
My husband arrived at Tile House in September 2024 with Alzheimer's increasingly progressing. In the 8 months of residency the staff attended to his needs, professionally, caring with patience at challenging times. During his last days the staff ensured his comfort and gave 24-hour watch. I would...
My husband arrived at Tile House in September 2024 with Alzheimer's increasingly progressing. In the 8 months of residency the staff attended to his needs, professionally, caring with patience at challenging times. During his last days the staff ensured his comfort and gave 24-hour watch. I would recommend Tile House without hesitation.
Thank you for your kind words and recommendation. We're honoured to have cared for your husband and are so pleased to hear that our team provided the professional and compassionate support he needed. Your feedback means a great deal to us-thank you!
They are always having fun and Mum looks forward to her visits.
Thanks Tile House.
They are always having fun and Mum looks forward to her visits.
Thanks Tile House.
Thank you for your wonderful review. We're so pleased to hear that your mum enjoys her time at Tile House and that our team's cheerful approach has such a positive impact. Your kind words truly mean a lot to us. Thank you!
The care provided at Tile House consistently stays at an extremely high standard. The management and staff genuinely seem to care about the well-being of their residents and treat them with dignity and respect even in the most trying situations.
The care provided at Tile House consistently stays at an extremely high standard. The management and staff genuinely seem to care about the well-being of their residents and treat them with dignity and respect even in the most trying situations.
My mother has been a resident in Tile House for over 2 years. During this time family and friends have maintained contact with her on a regular basis, facilitating outside visits and trips to maintain her quality of life. This has been a great supplement to the wonderful Tile House environment...
My mother has been a resident in Tile House for over 2 years. During this time family and friends have maintained contact with her on a regular basis, facilitating outside visits and trips to maintain her quality of life. This has been a great supplement to the wonderful Tile House environment which has consistently provided high levels of quality care and support. The staff and management are a great team - cheerful, courteous, welcoming and sensitive to the needs of residents and families. Communication is excellent. A range of interesting and stimulating activities are provided in the house and garden setting during the year. The house is well-decorated, clean, warm and inviting, creating a good atmosphere. I unhesitatingly recommend Tile House to any prospective client!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Tile House.
There are no upcoming events for Tile House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Tile House.
Accreditations
There are no accreditations posted yet for Tile House.
Meet the Team (1)

Jo started at Island Healthcare in 2012 and has worked her way up from a care assistant to a Registered Manager. Before becoming RM, Jo was Deputy Manager at Tile House since 2015.
Frequently Asked Questions about Tile House
What types of Care is Tile House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Tile House have?
There are 19 Single Rooms.
What are the Facilities & Services at Tile House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Tile House to the centre of Shanklin?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
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