Tile House

34 Victoria Avenue, Shanklin PO37 6LS
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9.5 6 Reviews
  • Tile House, Shanklin
Tile House is a small dementia-friendly care home in Shanklin, rated Good by the CQC across all areas (March 2019). It combines professional care with a homely atmosphere, giving families reassurance and residents a place that feels friendly and familiar.

Staff take time to know each person properly, shaping care around both health needs and the little things that matter most. That might be a morning routine, a favourite song, or the comfort of familiar belongings in a room.

Life at Tile House has a light touch and a sense of fun. Creative afternoons are a regular feature, whether that is music and singalongs, crafts, or baking together. There are also regular outings, and in the past residents have enjoyed boat rides on the Solent and trips to the seaside. Birthdays are celebrated warmly, making sure residents feel valued and part of the community.

Meals are freshly cooked on site, adapted to individual tastes, with time in the secure garden or a walk into Shanklin for those who enjoy the fresh air. Modern touches such as Wi-Fi and en-suite rooms are available, but the real warmth comes from the everyday humour and companionship shared between staff and residents.

Tile House is not just a care home. It is a small, close-knit community built on kindness, respect and good spirits, where families can be confident their loved ones are cared for properly every day.

Visits are easy to arrange and usually available within the week. Message or call today to find a time that suits.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1450
  • Self-Funded Residential Dementia Care: £1450 – £1450

Island Healthcare's fees are decided and based on the professional assessment of our registered managers and the need of the individual. Our fees are the same regardless of the level of public funding you may be assessed as receiving so a top-up may be payable. All 1:1 support that is needed is additional.

These prices are only a guideline, please contact Tile House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Joanne Bradley (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (0)

Tile House Reviews (6)

9.5

Tile House has a Review Score of 9.5 (9.471) out of 10, based on 6 reviews in the last 2 years.
Over all time Tile House has 6 reviews.

Overall Experience
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Total of 6, showing 1-6
Review from John P (Husband of Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The moment you step into Tile House you get a feeling of love and a family atmosphere. The staff are very attentive and caring to all the residents. The building is clean and well maintained and the food is excellent. The home is run by a very efficient and approachable management team. I am very fortunate
that my wife is loved and cared for in such a perfect environment.
Reply from Ian Bennett, Managing Director at Tile House

Thank you so much for your thoughtful words and kind review. It is truly heartening to know that the love, compassion, and family atmosphere we strive for at Tile House has resonated with you. Our team is dedicated to ensuring that every resident feels cherished and cared for, and your appreciation reinforces our commitment to our core values. We're grateful you've chosen to share your wife's journey with us and delighted to hear that both you and your wife feel the warmth and attentiveness of our staff. Thank you again for your heartfelt feedback - you're both very much part of our Tile House family.

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Review from Jennifer L (Wife of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the care my husband is receiving at Tile House. The staff are so kind and he could not be looked after better in any way. They seem to care about him as an individual despite his dementia. Tile House has such a happy atmosphere - it is a delight to visit my husband there.
Reply from Ian Bennett, Managing Director at Tile House

Thank you so much for your kind words, if there's anything we can do please let us know.

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Review from L T (Wife of Resident) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband arrived at Tile House in September 2024 with Alzheimer's increasingly progressing. In the 8 months of residency the staff attended to his needs, professionally, caring with patience at challenging times. During his last days the staff ensured his comfort and gave 24-hour watch. I would recommend
Tile House without hesitation.
Reply from Ian Bennett, Managing Director at Tile House

Thank you for your kind words and recommendation. We're honoured to have cared for your husband and are so pleased to hear that our team provided the professional and compassionate support he needed. Your feedback means a great deal to us-thank you!

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Review from Alan M (Son of Resident) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to say what fantastic care and support Tile House provide my mum. The staff's (along with all of the others who visit) happy demeanour has certainly seemed to have reversed mums aging!
They are always having fun and Mum looks forward to her visits.
Thanks Tile House.
Reply from Ian Bennett, Managing Director at Tile House

Thank you for your wonderful review. We're so pleased to hear that your mum enjoys her time at Tile House and that our team's cheerful approach has such a positive impact. Your kind words truly mean a lot to us. Thank you!

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Review from M M (Daughter of Resident) published on 15 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided at Tile House consistently stays at an extremely high standard. The management and staff genuinely seem to care about the well-being of their residents and treat them with dignity and respect even in the most trying situations.
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Review from Andrew M (Son of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident in Tile House for over 2 years. During this time family and friends have maintained contact with her on a regular basis, facilitating outside visits and trips to maintain her quality of life. This has been a great supplement to the wonderful Tile House environment which
has consistently provided high levels of quality care and support. The staff and management are a great team - cheerful, courteous, welcoming and sensitive to the needs of residents and families. Communication is excellent. A range of interesting and stimulating activities are provided in the house and garden setting during the year. The house is well-decorated, clean, warm and inviting, creating a good atmosphere. I unhesitatingly recommend Tile House to any prospective client!
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Current Review Score: 9.5 (9.471)

Overview of Review Score

The Review Score of 9.5 (9.471) out of 10 for Tile House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.871 for Tile House is calculated as follows: ( (61 Excellents x 5) + (9 Goods x 4) ) ÷ 70 Ratings = 4.871
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Tile House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Jo Bradley

Job Title: Registered Manager

Jo started at Island Healthcare in 2012 and has worked her way up from a care assistant to a Registered Manager. Before becoming RM, Jo was Deputy Manager at Tile House since 2015.

Frequently Asked Questions about Tile House

What types of Care is Tile House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Tile House have?

There are 19 Single Rooms.

What are the Facilities & Services at Tile House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tile House to the centre of Shanklin?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tile House to verify any information. View our terms and conditions. Tile House has an Enhanced Service - more info.