Fees are set by our Registered Manager based on individual assessments and the level of support required. Regardless of local authority funding levels, fees remain consistent, though a top-up may be necessary. Additional charges apply for 1:1 support.
These prices are only a guideline, please contact Northbrooke House to find out the exact price for your requirements.
Northbrooke House has a Review Score of 9.5 (9.467) out of 10, based on 9 reviews in the last 2 years.
Over all time Northbrooke House has 9 reviews.
5.0 out of 5
Thank you so much for your kind and heartfelt words.We know how difficult and emotional the journey can be when a loved one is living with dementia, so it means the world to us to hear that your mother feels safe, content, andmost importantlyhappy at Northbrooke. That sense of reassurance, for both our residents and their families, is exactly what we strive for every day.Its a real privilege to care for someone and to see their confidence and comfort return. Were proud to have such a compassionate team who take the time to truly understand each personwhat matters to them, how they like to be supported, and how to help them feel valued and at home.Your review reminds us why we do what we do. Thank you again for taking the time to share it.
4.0 out of 5
Thank you for your feedback. We discussed the need for one-to-one support for your husband to ensure his and other residents' safety. We regret that the form was not received and acknowledge the concerns about billing. When we were informed a one-to-one might not have been present, an investigation was initiated, but the manager's departure meant it was unfortunately not concluded. It's possible that the staff member stepped away during your visit to allow privacy, which is standard practice when the family is present, however, I cannot confirm whether this was the case in this instance and apologise. When made aware, we provided a refund for the time noted without one-to-one care, and once safe, we replaced the one-to-one with an extra staff member at no extra cost. We are committed to ensuring quality care and appreciate your understanding. Please reach out if you have further concerns. Ian Bennett | Managing Director
5.0 out of 5
Thank you so much for taking the time to write this review. I am pleased that Dad has settled so well.
5.0 out of 5
Thank you so much for your lovely review. I am glad that Mum has settled in so well in such a short period of time. I will pass on your kind comments to the team.
4.0 out of 5
Thank you so much for your review of Northbrooke House and the care provided for your friend. As you are aware we encourage and support our residents to participate in general and one-to-one activities but if they choose not to engage we have to respect their choices. I will make sure that staff are directed to see your lovely comments. Again thank you for taking the time to submit this review.
5.0 out of 5
Thank you so much for your lovely review. I know that the experience you have shared will help other families who are struggling to make those hard decisions. I will make sure that staff are directed to your kind comments.
5.0 out of 5
Thank you so much for your lovely review. We are looking forward to getting to know your dad and family in the coming weeks and months ahead. I will pass on your remarks to the team.
4.0 out of 5
5.0 out of 5
Thank you for your lovely review. Your visit was much appreciated by both the staff and residents and we look forward to seeing more of you.
The Review Score of 9.5 (9.467) out of 10 for Northbrooke House is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
With over two years at Island Healthcare and a wealth of experience managing homes across the Isle of Wight, Sarah always leads with care and dedication.
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