Northbrooke House is a 45-bed residential care home in Havenstreet, on the outskirts of Ryde. Rated Good across all areas by the CQC (May 2025), it offers dependable care in a peaceful village setting surrounded by countryside.
The staff here take time to know each resident well. Care is shaped around health needs as well as the familiar routines and small comforts that make life feel settled, such as a favourite...
Northbrooke House is a 45-bed residential care home in Havenstreet, on the outskirts of Ryde. Rated Good across all areas by the CQC (May 2025), it offers dependable care in a peaceful village setting surrounded by countryside.
The staff here take time to know each resident well. Care is shaped around health needs as well as the familiar routines and small comforts that make life feel settled, such as a favourite chair, a morning cup of tea, or a much-loved hobby.
Meals are cooked on site by the home’s chef, using fresh produce and tailored to individual tastes. Days follow an easy rhythm, with music, crafts and themed activities for those who want them, and quieter spaces for those who prefer calm. The enclosed garden is a safe and pleasant place to enjoy fresh air, while family forums and informal chats make it easy for relatives to stay connected.
Northbrooke House is more than a care home. It is part of the Havenstreet community, where kindness and respect guide everyday life and families know their loved ones are cared for properly.
Visits are straightforward to arrange and usually available within the week. Call or message today to find a time that suits.
Fees are set by our Registered Manager based on individual assessments and the level of support required. Regardless of local authority funding levels, fees remain consistent, though a top-up may be necessary. Additional charges apply for 1:1 support.
Contact Northbrooke House to confirm what's included and get a personalised quote:
Northbrooke House has a Review Score of 9.0 (8.985) out of 10, based on 11 reviews in the last 2 years.
Over all time Northbrooke House has 16 reviews.
My husband has a 4 week respite stay at Northbrooke while I went into hospital and subsequent recovery. Initially I was very concerned about this. However, from the moment of arrival everyone was so welcoming and he immediately settled in. All the staff were so kind and caring and treated him with...
My husband has a 4 week respite stay at Northbrooke while I went into hospital and subsequent recovery. Initially I was very concerned about this. However, from the moment of arrival everyone was so welcoming and he immediately settled in. All the staff were so kind and caring and treated him with respect and dignity. He was so well looked after and I thank each and every one of them for that. Management were always on hand too to answer any queries. I would have no hesitation in recommending.
I have started to visit a very good friend who is now a resident approx 4 weeks ago. The first time I visited I immediately felt happiness and care. Also cleanliness and such a welcome it is a joy to visit my friend, and he is so happy. Your staff are all so lovely, caring, happy and so wonderfully...
I have started to visit a very good friend who is now a resident approx 4 weeks ago. The first time I visited I immediately felt happiness and care. Also cleanliness and such a welcome it is a joy to visit my friend, and he is so happy. Your staff are all so lovely, caring, happy and so wonderfully interactive with the residents. Your care home is bright and it all feels like it is everyone's home. I cannot speak highly enough of your staff and also meeting other residents who tell me they are happy. I visit my friend 2/3 per week and each visit is a pleasure.
We have been absolutely delighted with the care, patience and attention given to my father over the last three months since his arrival at Northbrooke House. Nothing has been too much trouble and the staff have gone above and beyond to make him comfortable and settled. Their own knowledge along...
We have been absolutely delighted with the care, patience and attention given to my father over the last three months since his arrival at Northbrooke House. Nothing has been too much trouble and the staff have gone above and beyond to make him comfortable and settled. Their own knowledge along with their access to outside agencies have both been exemplary. We have been encouraged to visit at any time and made completely welcome on every occasion. We cannot recommend Sarah and her team highly enough.
At Island Healthcare, we believe that good care feels like family -...
Thank you so much for taking the time to share your experience. It means a great deal to us to hear that your father has settled so well and that the team at Northbrooke House has made such a positive impression on your family.We look forward to continuing to support your father and to seeing you whenever you visit.
Everyone in Northbrooke House did a superb job to make Mum's last days as peaceful as they could. She didn't stay long there but everyone was friendly and helpful. They went out of their way to pop in and chat to her even when it was not their job. I could not ask for more. Thank you so much.
Everyone in Northbrooke House did a superb job to make Mum's last days as peaceful as they could. She didn't stay long there but everyone was friendly and helpful. They went out of their way to pop in and chat to her even when it was not their job. I could not ask for more. Thank you so much.
Thank you so much for taking the time to share this. Your words mean a great deal to everyone at Northbrooke House.
It is clear that your mum's comfort and peace mattered deeply to you, and we are truly glad that our team could be there for her - and for you - during such a precious and tender...
Thank you so much for taking the time to share this. Your words mean a great deal to everyone at Northbrooke House.
It is clear that your mum's comfort and peace mattered deeply to you, and we are truly glad that our team could be there for her - and for you - during such a precious and tender time. That our staff went out of their way simply to sit and chat with her says everything about who they are. That is not something we train into people; it comes from genuinely caring, and we are proud of each and every one of them.
At Northbrooke House, we want every resident to feel that they belong - that it feels like family. Reading your review, it is heartwarming to know that your mum experienced exactly that.
We will make sure your kind words are passed on to the whole team. They will be touched to know the difference they made.
Dad was a resident at Northbrooke House from July 2025. It was a big transition for him moving from living on his own in the North West to Havenstreet. He spent every day in the lounge as he wanted to be with other people. The staff were wonderful both with him & us, his family. They respected his...
Dad was a resident at Northbrooke House from July 2025. It was a big transition for him moving from living on his own in the North West to Havenstreet. He spent every day in the lounge as he wanted to be with other people. The staff were wonderful both with him & us, his family. They respected his wishes and were always kind and courteous. I spent the last week by his bedside when he was mostly sleeping and it was a huge comfort to hear and see the dignity, care and warmth offered to him by all the staff. It wasn't always easy - he had complex needs which were dealt with compassionately and professionally. Dad liked a good moan yet he never complained about the place or the people. I am confident he was well cared for throughout his time at Northbrooke and thank all the staff for their contribution to making his time comfortable and enjoyable.
My Mum has been very well cared for by the wonderful staff at Northbrooke House for 18 months. Since the time she arrived she was treated with respect and dignity. As a family, we have been welcomed into the community by all the staff. I visit my Mum several times a week and am always greeted by...
Thank you, my Mum always said the staff were angels, and you certainly proved it to me too.
Thank you for taking the time to share such kind words about the care provided at Northbrooke House.
We are deeply grateful that you felt welcomed and supported during your Mum's time with us. It means a great deal to our team to know that she was treated with the dignity, respect and compassion...
Thank you for taking the time to share such kind words about the care provided at Northbrooke House.
We are deeply grateful that you felt welcomed and supported during your Mum's time with us. It means a great deal to our team to know that she was treated with the dignity, respect and compassion that every person deserves.
Your comments about the care given during her final days will be especially meaningful to the staff who were with her. Supporting residents and their families at such an important time is a privilege we never take lightly.
Thank you again for your thoughtful review. It reminds us why we do what we do - creating a place where people feel cared for, valued, and where families feel they truly belong.
Motivated staff. Experienced leader with happy teams. Lots of individual care in place. Safe and good examples shown with dealing with challenging behaviour of their clients. Warm, clean and safe environment. Encouragement of support from family, friends and the community.
Motivated staff. Experienced leader with happy teams. Lots of individual care in place. Safe and good examples shown with dealing with challenging behaviour of their clients. Warm, clean and safe environment. Encouragement of support from family, friends and the community.
Your comments about the warm, clean...
Thank you, Mandy, for taking the time to share such thoughtful feedback. We're really pleased to hear that you felt the team were motivated, well led and able to provide safe, individualised care, even when supporting people through more challenging moments.Thank you again for your kind words and trust in our team.
I visit a close friend on a weekly basis, I find the staff very welcoming and friendly.i am offered a cup of tea when I visit the home.The home is beautifully furnished and kept clean. I feel my friend is very happy at this home.
I visit a close friend on a weekly basis, I find the staff very welcoming and friendly.i am offered a cup of tea when I visit the home.The home is beautifully furnished and kept clean. I feel my friend is very happy at this home.
Thank you so much for your kind words. It means a great deal to our whole team to know that you've had such a positive experience. We always strive to make our home a place that feels like family - where residents are cared for with warmth, respect, and genuine connection. Your feedback reminds us why we do what we do every day.
Please be aware that this home does not cater for all dementia like it said on line my father has complex dementia and had care plan for this and 1 to1 12 hours a day in the morning before his 1to1 come on .his mat bell went off it took 14.34 mins to react to this so he shuffled around corridor...
Please be aware that this home does not cater for all dementia like it said on line my father has complex dementia and had care plan for this and 1 to1 12 hours a day in the morning before his 1to1 come on .his mat bell went off it took 14.34 mins to react to this so he shuffled around corridor and went into another residence room where a incident happened because of this my father was gaven a eviction notice so them have put him in a locked room with his 1 to 1 during day and his Own at night because moving him isn't quick enough they are adding thing to his care plan to get his sectioned would thing twice about putting a relative in this home because if their need change they just tell lies and evict them
I'm very sorry to read your comments and that you feel disappointed with the care provided to your father. We always strive to deliver the highest standard of care and support for every resident, including those with complex needs, and we take any concerns raised extremely seriously.
Our team...
I'm very sorry to read your comments and that you feel disappointed with the care provided to your father. We always strive to deliver the highest standard of care and support for every resident, including those with complex needs, and we take any concerns raised extremely seriously.
Our team has worked closely with you and all professionals involved to ensure your father's needs are fully understood and supported, and we continue to follow all regulatory and safeguarding procedures to maintain his wellbeing and that of others.
While we cannot discuss personal details in a public forum, we remain fully committed to open communication and would welcome the opportunity to talk further with you directly to address any remaining concerns. Please feel free to contact me directly.
This used to be a very welcoming home but no longer the case.sadly the manager rarely comes out of the office to interact with residents or family. The residents look bored., entertainment very poor.Same few residents go on regular outings in minibus leaving others with no activities, except when...
This used to be a very welcoming home but no longer the case.sadly the manager rarely comes out of the office to interact with residents or family. The residents look bored., entertainment very poor.Same few residents go on regular outings in minibus leaving others with no activities, except when CQC due then every game and activity on display.Many residents in one lounge with small television in one corner, often tv and radio going together .one resident likes to take control of tv and keep changing channels.Food plentiful but too much my relative has put on over a stone in 6 months, snack table in lounge to help themselves to chocolate, biscuits, crisps not good for those with dementia unable to weigh up healthy choices.Has a garden but residents only able to use with supervision and not encouraged to go out. Some carers are very caring, housekeeping staff pleasant. Often delay in answering call bells noticed when visiting.
We are sorry to hear that you feel disappointed with aspects of your relative's experience.Our team strives to create a warm engaging environment for all residents with an activities programme that includes both on-site entertainment & regular trips. These are designed to support residents'...
We are sorry to hear that you feel disappointed with aspects of your relative's experience.Our team strives to create a warm engaging environment for all residents with an activities programme that includes both on-site entertainment & regular trips. These are designed to support residents' interests, mobility and wellbeing, while ensuring everyone can participate in ways suited to their individual needs and wishes.We believe that access to familiar snacks and drinks throughout the day is an important part of helping residents feel at home. This reflects our "food that feels like family" approach which aims to promote comfort, independence and reduce institutional living.We're sorry you've felt there has been less visibility from our management team recently - please be assured that the manager remains closely involved in daily operations of the home.We are sorry that your relative's time with us did not fully meet your expectations. We wish him and your family well for the future.
There is one thing that I am not happy about. When my husband was at Northbrooke, he was going through an aggressive phase, Northbrooke called me to say that they were going to put him on a 1 on 1 from 2 PM to 9 PM. I listened but did not agree to anything. They then said that a form would be sent...
In May and June, I visited my husband and asked to meet the 1 on 1 person, I was told that she was not in that day. Another time I was with a friend and he was sitting alone with all the other residents and not one person was around him or near him. This happened a few more times and I was wondering what I was paying for? Especially when the 1 on 1 was not in the day when I asked to meet the person. How many days did this happen? My husband has been self-funding for almost 3 years and now he is on Social Funding and I am paying half the fee.
Thank you for your feedback. We discussed the need for one-to-one support for your husband to ensure his and other residents' safety. We regret that the form was not received and acknowledge the concerns about billing. When we were informed a one-to-one might not have been present, an investigation...
Thank you for your feedback. We discussed the need for one-to-one support for your husband to ensure his and other residents' safety. We regret that the form was not received and acknowledge the concerns about billing. When we were informed a one-to-one might not have been present, an investigation was initiated, but the manager's departure meant it was unfortunately not concluded. It's possible that the staff member stepped away during your visit to allow privacy, which is standard practice when the family is present, however, I cannot confirm whether this was the case in this instance and apologise. When made aware, we provided a refund for the time noted without one-to-one care, and once safe, we replaced the one-to-one with an extra staff member at no extra cost. We are committed to ensuring quality care and appreciate your understanding. Please reach out if you have further concerns. Ian Bennett | Managing Director
The staff are always really nice every time I go and see my dad and always very helpful.
The staff are always really nice every time I go and see my dad and always very helpful.
Thank you so much for taking the time to write this review. I am pleased that Dad has settled so well.
My friend has been a resident for about 18 months and in that time he has been cared for very well. Although he is unwell he has improved from his time at Northbrooke House. The biggest challenge is to improve his physical abilities but he still seems reluctant to participate.
My friend has been a resident for about 18 months and in that time he has been cared for very well. Although he is unwell he has improved from his time at Northbrooke House. The biggest challenge is to improve his physical abilities but he still seems reluctant to participate.
Thank you so much for your review of Northbrooke House and the care provided for your friend. As you are aware we encourage and support our residents to participate in general and one-to-one activities but if they choose not to engage we have to respect their choices. I will make sure that staff are directed to see your lovely comments. Again thank you for taking the time to submit this review.
On arrival, the manager was immediately very welcoming. She understood how we felt and reassured us. This new path the whole family had to take was good for everyone. The staff are friendly and caring. They give 1-1 time with the residents and incorporate family members into conversations. Nothing...
On arrival, the manager was immediately very welcoming. She understood how we felt and reassured us. This new path the whole family had to take was good for everyone. The staff are friendly and caring. They give 1-1 time with the residents and incorporate family members into conversations. Nothing is too much trouble and assist straight away. Mostly with thanks to the manager, we no longer feel guilty or a failure.
Thank you so much for your lovely review. I know that the experience you have shared will help other families who are struggling to make those hard decisions. I will make sure that staff are directed to your kind comments.
Very positive over the past 2 years. My wife is a resident and the changes that have occurred over the past few months are welcome and refreshing. The standards are clearly higher in all areas. My wife is safe and well cared for.
Very positive over the past 2 years. My wife is a resident and the changes that have occurred over the past few months are welcome and refreshing. The standards are clearly higher in all areas. My wife is safe and well cared for.
I was so impressed with the care staff who welcomed me with open arms and the residents absolutely loved my...
We can not wait to return.
Thank you for your lovely review. Your visit was much appreciated by both the staff and residents and we look forward to seeing more of you.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
There are no news items for Northbrooke House.
There are no upcoming events for Northbrooke House.
There are currently no awards/recognitions posted yet for Northbrooke House.
There are no accreditations posted yet for Northbrooke House.
With over two years at Island Healthcare and a wealth of experience managing homes across the Isle of Wight, Sarah always leads with care and dedication.
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 46 Single Rooms.
Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
2.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Northbrooke House to verify any information. View our terms and conditions. Northbrooke House has an Enhanced Service -what an Enhanced Service includes.