Northbrooke House

Main Road, Havenstreet, Ryde PO33 4DR
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9.5 9 Reviews
  • Northbrooke House, Ryde
Northbrooke House beautifully blends historical charm with modern decor, with each room thoughtfully designed to create a warm and welcoming atmosphere. The chefs at Northbrooke House prepare delicious, nutritious meals with care, always taking dietary needs into account and using local ingredients whenever possible.

Regular family forums are held, each with a different theme, giving families and carers the chance to join staff to learn more about dementia and the services offered. Visitors are welcome at any time, as there's a strong belief in the power of community to make a real difference in people’s lives.

At Northbrooke House, the aim is to provide peace of mind and tranquillity for both residents and their families. Whether you're looking for a long or short stay, the skilled care services provide round-the-clock support tailored to individual needs.

Come visit Northbrooke House to experience its friendly, homely atmosphere. Contact the team to find out more about the support available for you and your loved ones.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1450
  • Self-Funded Residential Dementia Care: £1450 – £1450
  • RESPITE Self-Funded Residential Care: £1600 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1600

Fees are set by our Registered Manager based on individual assessments and the level of support required. Regardless of local authority funding levels, fees remain consistent, though a top-up may be necessary. Additional charges apply for 1:1 support.

These prices are only a guideline, please contact Northbrooke House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Woodford (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (20)

Northbrooke House Reviews (9)

9.5

Northbrooke House has a Review Score of 9.5 (9.467) out of 10, based on 9 reviews in the last 2 years. Over all time Northbrooke House has 9 reviews.

Overall Experience

  • 6
  • 3
  • 0
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Date Published

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Review from Mandy W (Daughter of Resident) published on 18 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I haven't seen my mother so happy for many years since going into Northbrooke despite her many fears!
The staff have made her feel cared for and needed! They have listened and observed how to support her in a way that has made her very happy, content and safe!
I have found dealing with dementia so
hard despite being a healthcare professional and I am so relieved that she has a home that she is very comfortable in.

Reply from Ian Bennett, Managing Director at Northbrooke House

Thank you so much for your kind and heartfelt words.We know how difficult and emotional the journey can be when a loved one is living with dementia, so it means the world to us to hear that your mother feels safe, content, andmost importantlyhappy at Northbrooke. That sense of reassurance, for both our residents and their families, is exactly what we strive for every day.Its a real privilege to care for someone and to see their confidence and comfort return. Were proud to have such a compassionate team who take the time to truly understand each personwhat matters to them, how they like to be supported, and how to help them feel valued and at home.Your review reminds us why we do what we do. Thank you again for taking the time to share it.

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Review from S B (Wife of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is one thing that I am not happy about. When my husband was at Northbrooke, he was going through an aggressive phase, Northbrooke called me to say that they were going to put him on a 1 on 1 from 2 PM to 9 PM. I listened but did not agree to anything. They then said that a form would be sent to
me to sign which I never received. I didn't hear anything about it. Then all of a sudden I get a monthly bill of £3000 plus beginning in February-March.
In May and June, I visited my husband and asked to meet the 1 on 1 person, I was told that she was not in that day. Another time I was with a friend and he was sitting alone with all the other residents and not one person was around him or near him. This happened a few more times and I was wondering what I was paying for? Especially when the 1 on 1 was not in the day when I asked to meet the person. How many days did this happen? My husband has been self-funding for almost 3 years and now he is on Social Funding and I am paying half the fee.

Reply from Ian Bennett, Managing Director at Northbrooke House

Thank you for your feedback. We discussed the need for one-to-one support for your husband to ensure his and other residents' safety. We regret that the form was not received and acknowledge the concerns about billing. When we were informed a one-to-one might not have been present, an investigation was initiated, but the manager's departure meant it was unfortunately not concluded. It's possible that the staff member stepped away during your visit to allow privacy, which is standard practice when the family is present, however, I cannot confirm whether this was the case in this instance and apologise. When made aware, we provided a refund for the time noted without one-to-one care, and once safe, we replaced the one-to-one with an extra staff member at no extra cost. We are committed to ensuring quality care and appreciate your understanding. Please reach out if you have further concerns. Ian Bennett | Managing Director

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Review from Angus B (Son of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always really nice every time I go and see my dad and always very helpful.

Reply from Debbie Thunder, Registered Manager at Northbrooke House

Thank you so much for taking the time to write this review. I am pleased that Dad has settled so well.

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Review from Glynis H (Daughter of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Northbrooke House at the beginning of June. All the staff have been wonderful in welcoming her and helping her to settle. Her room is lovely and she is cared for 24/7 by kind, courteous and caring staff. Thank you for giving my mum and our family reassurance that she is safe and
happy.

Reply from Debbie Thunder, Registered Manager at Northbrooke House

Thank you so much for your lovely review. I am glad that Mum has settled in so well in such a short period of time. I will pass on your kind comments to the team.

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Review from J G (Friend of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been a resident for about 18 months and in that time he has been cared for very well. Although he is unwell he has improved from his time at Northbrooke House. The biggest challenge is to improve his physical abilities but he still seems reluctant to participate.

Reply from Debbie Thunder, Registered Manager at Northbrooke House

Thank you so much for your review of Northbrooke House and the care provided for your friend. As you are aware we encourage and support our residents to participate in general and one-to-one activities but if they choose not to engage we have to respect their choices. I will make sure that staff are directed to see your lovely comments. Again thank you for taking the time to submit this review.

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Review from Libby P (Daughter-in-law of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, the manager was immediately very welcoming. She understood how we felt and reassured us. This new path the whole family had to take was good for everyone. The staff are friendly and caring. They give 1-1 time with the residents and incorporate family members into conversations. Nothing is
too much trouble and assist straight away. Mostly with thanks to the manager, we no longer feel guilty or a failure.

Reply from Debbie Thunder, Registered Manager at Northbrooke House

Thank you so much for your lovely review. I know that the experience you have shared will help other families who are struggling to make those hard decisions. I will make sure that staff are directed to your kind comments.

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Review from Sue J (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has moved in today and what a wonderful welcome was received from the manager, deputy, receptionist, activities leader and all carers. This really is a beautiful, friendly, bright & airy residential home. His transfer from another home that could not offer the quality of care he deserves has been
made seamless with excellent leadership here at Northbrooke. On arrival, residents were enjoying a choir singing wartime songs and Dad was encouraged and enjoyed joining in. He is looking forward to lots of activities in and out of the home and is so proud to be asked to help water the plants. He has a beautiful, modern, bright and airy bedroom. We know as a family he will enjoy the rest of his time here. Thank you everybody.

Reply from Debbie Thunder, Registered Manager at Northbrooke House

Thank you so much for your lovely review. We are looking forward to getting to know your dad and family in the coming weeks and months ahead. I will pass on your remarks to the team.

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Review from M W (Husband of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very positive over the past 2 years. My wife is a resident and the changes that have occurred over the past few months are welcome and refreshing. The standards are clearly higher in all areas. My wife is safe and well cared for.

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Review from Peter H (Regular Volunteer) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been invited to to this care home to provide Dog therapy, this is something vital to those living in a dementia care setting as it not only stimulates those living with dementia.
I was so impressed with the care staff who welcomed me with open arms and the residents absolutely loved my little
dog who was able to make the residents in the lounges smile and reminisce about dogs they have cared for in their lives, but also those being cared for in bed. My little dog was so welcomed by those being cared for in their rooms and it made them smile and seemed to help them remember memories about younger days. The smiles I saw were so heartwarming.
What really was welcoming was the manager, she was so kind to us and so forward-thinking with a view for us to return and become part of a care home family.
This care home has great rooms, great care staff and a great leader who obviously seems focused on providing the highest level of care.
We can not wait to return.

Reply from Debbie Thunder, Registered Manager at Northbrooke House

Thank you for your lovely review. Your visit was much appreciated by both the staff and residents and we look forward to seeing more of you.

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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Northbrooke House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.589 for Northbrooke House is calculated as follows: ( (69 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 107 Ratings = 4.589

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.878 Points relating to the number of positive Reviews for Northbrooke House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 9 Positive Reviews ÷ 9.2 = 0.978

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Apr 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Sarah

Sarah Woodford

Job Title: Registered Manager

Joined: 2025

With over two years at Island Healthcare and a wealth of experience managing homes across the Isle of Wight, Sarah always leads with care and dedication.

Frequently Asked Questions about Northbrooke House

What types of Care is Northbrooke House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Northbrooke House have?

There are 46 Single Rooms.

What are the Facilities & Services at Northbrooke House?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Northbrooke House to the centre of Ryde?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Northbrooke House to verify any information. View our terms and conditions. Northbrooke House has an Enhanced Service - more info.