Submit a Review for High Pines Residential Home Ltd
47 Pigeon Lane, Herne Bay, CT6 7ES
View full details of High Pines Residential Home LtdLatest Reviews for High Pines Residential Home Ltd
27 January 2026
Mum has been in the home for 2 years now. She has settled in well ( although in the beginning she didn't want to go into a home). She know says thank you for finding me this home, i feel safe. We have found all the staff to be friendly, polite and attentive to all the residents.All the area's that
we have seen are clean, tidy and well kept. We are always made to feel welcome when, and offered refreshments.
Mum always looks clean and well presented on our visits. She enjoys having her hair done by the hairdresser, and her nails painted. As her dementia is getting worse she struggles to remember what activities she has been doing.The staff have shown us pictures of the activities that she has been doing. She did remember going a farm and feeding the lambs. Mum's room has recently been painted, mum saying how happy she was with the colour. Mum enjoys looking out of the bedroom window over the neighbouring gardens.
All in all we are very happy with the care and support we receive.
20 January 2026
Staff are always attentive and polite. The social aspect of interaction is fantastic. Everyday there is something different going on and staff encourage all residents to participate. Mums room is kept clean and tidy just how she likes it.
Food choices are good.
Garden area is beautiful in the
warmer months.
Communication between family and home is valued and we are always kept up to date.
20 January 2026
My mum's been in High Pines for 2 years now. All her needs are met to a high standard. They know Mum well, understand her ways, and support her calmly if she feels anxious. She always feels well supported. Mum always says she likes her carers and I do too. They are so calm and friendly, have such a
kind, calm approach to all residents. I attended a couple of parties in the summer and Christmas; was lovely to get videos of Mum enjoying herself with the carers and other residents. Mum sadly forgets activities she does but I know she does them as carers have shown me photos. They are offered a variety of activities. Mum loves any of the music/singing sessions and anything involving animals. Particularly liked hearing Mum was taken to have a pub lunch with another resident and carers, all feels so normal and appreciated. Communication from Bo and Holly is very good, always know what's going on with Mum quite soon. Was a big decision to put Mum in a home but High Pines was the right home.
20 January 2026
My mother had to be moved to High Pines due to her previous home shutting down.
She immediately settled and displayed signs of being happy.
Sadly her dementia has declined rapidly and her needs have increased.
High Pines provide a high standard of person centred care. They ensure that all my
mums needs are met.
All falls that occur are reported to me and any other updates that are necessary.
She has recently been unwell and Management update me via email.
I am always made to feel welcome when I visit and drinks are always offered.
The home appears clean and staff are polite. They have a professional but relaxed approach and this includes a sense of humour.
The food that is provided appears to me to be a good standard and includes fresh fruit and vegetables.
I have worked in health and social care for over 30 years and would deal with any concerns that I had within the home.
I would recommend this home to anyone that was looking for good all round care for their loved ones.
20 January 2026
The home is very caring towards my mother and they ensure all her needs are meet. Plenty of activities during the week and excursions out to local venues.. The home is very tidy and clean. All the staff are very friendly as well.
20 January 2026
My aunt has been a resident for the past 3 years and during this time she has been happy and settled at High Pines. The staff are caring and compassionate with a friendly and helpful approach to their care. We are kept informed of any issues and health problems as they occur. The home is always
clean and well presented.
20 January 2026
Overall, we find High Pines to be a friendly place with experienced carers who deliver excellent care to the residents. I understand that there quite a lot of organised activities residents can join in with.
20 January 2026
My dad has been in High Pines for just over a year now and is doing really well, always clean and well presented. Having Vascular Dementia he can be quite up and down. The staff are amazing always showing kindness care and empathy at all times. The communication regarding dads care is always shared
and the managers are visable and always happy to have a conversation about any concerns I may have. I can just be daughter knowing dad is in safe hands and really well looked after. Thank you all at High Pines.
28 February 2023
My stepfather is always well-groomed and well-presented no matter when we call. His room is clean and well-presented. Nothing is too much trouble for any of the staff. From observation, they very much care for their residents. Lovely atmosphere all-round. Thank you High Pines (Herne) Care Home.
28 February 2023
My husband has been in High Pines (Herne) Care Home for ten months now. He has, in my opinion, been very well cared for all this time. Most importantly, he is very happy there. He is always well-presented. His room is airy and clean. The staff are very attentive and very kind. Thank you High Pines,
you are all so lovely.
05 January 2023
Very helpful home. All the staff were friendly to me and the residents.
04 January 2023
A very clean, friendly and user-friendly home! All the staff were attentive and polite; the residents all seemed very jovial to me.
26 April 2022
Staff are really patient and hard working. My grandad seems happy, he's clean and spoken to so respectfully even though they must be tired.
Thank you so much.
17 April 2022
My father has been in High Pines Care Home since August 2021. He settled very quickly and all the staff were friendly and professional. He loves the food and the buildings are always clean and tidy.
30 November 2021
I cannot express strongly enough how grateful my family is to all the staff at High Pines (Herne). My father has been resident for 3 years, and my mother was cared for there March to May 2020 when she died in hospital. Throughout this difficult time for our family, made more difficult by Covid-19,
the staff have been extraordinarily kind, caring and so hard working. Covid has been a huge challenge for them all, particularly Christmas 2020 when they had significant losses at the home, yet despite everything, they continue to give excellent care to our loved ones. We are truly blessed.
02 March 2018
My brother passed away in High Pines Residential Home on the 11th January this year after being a resident there for 3 1/2 years.
The owner of the home who acts as if you are his best friend when he sees you there didn't even bother with a phone call.
No one from the home attended the funeral.
When I returned home from the funeral there were 2 missed calls. I phoned them expecting them to apologise and with some excuse for not attending but no. It was to tell me the death certificate was there. I told them it was the funeral today and was told they didn't know. Even though I had phoned up 2 days previously. Then I was told they were short staffed. Sorry.!!!!! After telling them it was disgusting and I wouldn't recommend them to anyone. .Guess what? Today 5 weeks after he died we received a deepest sympathy card from the home. IT MEANT NOTHING. TO LITTLE. TO LATE.!!!!
08 March 2016
Mum is very happy at High Pines. She has a lovely en-suite room with her own phone. She particularly likes the meals and is very comfortable with the routine and system. She likes getting out in the conservatory and the staff are very kind, friendly and interested in their work.
19 February 2016
Manager and staff, friendly, helpful and caring. Very pleasant and understanding of residents problems. Property and rooms are pleasant, all is very clean and everyone very proficient.
22 December 2015
Mum has been in High Pines for five years. She has vascular dementia. Mum is very well cared for. She is always clean, well fed and if she is ill, the staff notice very early and get the doctor out quickly. The staff are very caring and loving. We could not ask for better care. We would recommend
this home to anybody. The staff make it a home from home.
Latest Reviews for High Pines Residential Home Ltd
27 January 2026
Mum has been in the home for 2 years now. She has settled in well ( although in the beginning she didn't want to go into a home). She know says thank you for finding me this home, i feel safe. We have found all the staff to be friendly, polite and attentive to all the residents.All the area's that
we have seen are clean, tidy and well kept. We are always made to feel welcome when, and offered refreshments.
Mum always looks clean and well presented on our visits. She enjoys having her hair done by the hairdresser, and her nails painted. As her dementia is getting worse she struggles to remember what activities she has been doing.The staff have shown us pictures of the activities that she has been doing. She did remember going a farm and feeding the lambs. Mum's room has recently been painted, mum saying how happy she was with the colour. Mum enjoys looking out of the bedroom window over the neighbouring gardens.
All in all we are very happy with the care and support we receive.
20 January 2026
Staff are always attentive and polite. The social aspect of interaction is fantastic. Everyday there is something different going on and staff encourage all residents to participate. Mums room is kept clean and tidy just how she likes it.
Food choices are good.
Garden area is beautiful in the
warmer months.
Communication between family and home is valued and we are always kept up to date.
20 January 2026
My mum's been in High Pines for 2 years now. All her needs are met to a high standard. They know Mum well, understand her ways, and support her calmly if she feels anxious. She always feels well supported. Mum always says she likes her carers and I do too. They are so calm and friendly, have such a
kind, calm approach to all residents. I attended a couple of parties in the summer and Christmas; was lovely to get videos of Mum enjoying herself with the carers and other residents. Mum sadly forgets activities she does but I know she does them as carers have shown me photos. They are offered a variety of activities. Mum loves any of the music/singing sessions and anything involving animals. Particularly liked hearing Mum was taken to have a pub lunch with another resident and carers, all feels so normal and appreciated. Communication from Bo and Holly is very good, always know what's going on with Mum quite soon. Was a big decision to put Mum in a home but High Pines was the right home.
20 January 2026
My mother had to be moved to High Pines due to her previous home shutting down.
She immediately settled and displayed signs of being happy.
Sadly her dementia has declined rapidly and her needs have increased.
High Pines provide a high standard of person centred care. They ensure that all my
mums needs are met.
All falls that occur are reported to me and any other updates that are necessary.
She has recently been unwell and Management update me via email.
I am always made to feel welcome when I visit and drinks are always offered.
The home appears clean and staff are polite. They have a professional but relaxed approach and this includes a sense of humour.
The food that is provided appears to me to be a good standard and includes fresh fruit and vegetables.
I have worked in health and social care for over 30 years and would deal with any concerns that I had within the home.
I would recommend this home to anyone that was looking for good all round care for their loved ones.
20 January 2026
The home is very caring towards my mother and they ensure all her needs are meet. Plenty of activities during the week and excursions out to local venues.. The home is very tidy and clean. All the staff are very friendly as well.
20 January 2026
My aunt has been a resident for the past 3 years and during this time she has been happy and settled at High Pines. The staff are caring and compassionate with a friendly and helpful approach to their care. We are kept informed of any issues and health problems as they occur. The home is always
clean and well presented.
20 January 2026
Overall, we find High Pines to be a friendly place with experienced carers who deliver excellent care to the residents. I understand that there quite a lot of organised activities residents can join in with.
20 January 2026
My dad has been in High Pines for just over a year now and is doing really well, always clean and well presented. Having Vascular Dementia he can be quite up and down. The staff are amazing always showing kindness care and empathy at all times. The communication regarding dads care is always shared
and the managers are visable and always happy to have a conversation about any concerns I may have. I can just be daughter knowing dad is in safe hands and really well looked after. Thank you all at High Pines.
28 February 2023
My stepfather is always well-groomed and well-presented no matter when we call. His room is clean and well-presented. Nothing is too much trouble for any of the staff. From observation, they very much care for their residents. Lovely atmosphere all-round. Thank you High Pines (Herne) Care Home.
28 February 2023
My husband has been in High Pines (Herne) Care Home for ten months now. He has, in my opinion, been very well cared for all this time. Most importantly, he is very happy there. He is always well-presented. His room is airy and clean. The staff are very attentive and very kind. Thank you High Pines,
you are all so lovely.
05 January 2023
Very helpful home. All the staff were friendly to me and the residents.
04 January 2023
A very clean, friendly and user-friendly home! All the staff were attentive and polite; the residents all seemed very jovial to me.
26 April 2022
Staff are really patient and hard working. My grandad seems happy, he's clean and spoken to so respectfully even though they must be tired.
Thank you so much.
17 April 2022
My father has been in High Pines Care Home since August 2021. He settled very quickly and all the staff were friendly and professional. He loves the food and the buildings are always clean and tidy.
30 November 2021
I cannot express strongly enough how grateful my family is to all the staff at High Pines (Herne). My father has been resident for 3 years, and my mother was cared for there March to May 2020 when she died in hospital. Throughout this difficult time for our family, made more difficult by Covid-19,
the staff have been extraordinarily kind, caring and so hard working. Covid has been a huge challenge for them all, particularly Christmas 2020 when they had significant losses at the home, yet despite everything, they continue to give excellent care to our loved ones. We are truly blessed.
02 March 2018
My brother passed away in High Pines Residential Home on the 11th January this year after being a resident there for 3 1/2 years.
The owner of the home who acts as if you are his best friend when he sees you there didn't even bother with a phone call.
No one from the home attended the funeral.
When I returned home from the funeral there were 2 missed calls. I phoned them expecting them to apologise and with some excuse for not attending but no. It was to tell me the death certificate was there. I told them it was the funeral today and was told they didn't know. Even though I had phoned up 2 days previously. Then I was told they were short staffed. Sorry.!!!!! After telling them it was disgusting and I wouldn't recommend them to anyone. .Guess what? Today 5 weeks after he died we received a deepest sympathy card from the home. IT MEANT NOTHING. TO LITTLE. TO LATE.!!!!
08 March 2016
Mum is very happy at High Pines. She has a lovely en-suite room with her own phone. She particularly likes the meals and is very comfortable with the routine and system. She likes getting out in the conservatory and the staff are very kind, friendly and interested in their work.
19 February 2016
Manager and staff, friendly, helpful and caring. Very pleasant and understanding of residents problems. Property and rooms are pleasant, all is very clean and everyone very proficient.
22 December 2015
Mum has been in High Pines for five years. She has vascular dementia. Mum is very well cared for. She is always clean, well fed and if she is ill, the staff notice very early and get the doctor out quickly. The staff are very caring and loving. We could not ask for better care. We would recommend
this home to anybody. The staff make it a home from home.