






High Pines is a family run residential care home located in Herne Bay.
A warm and relaxed home that consists of 27 bedrooms all furnished and decorated to a high standard, comfortable lounge areas, a dining room and modern kitchen along with an established courtyard garden.
Staff are experienced and qualified and provide round the clock care and support with a friendly approach. There is also a 24 hour nurse call system...
Care Provided by High Pines Residential Home Ltd
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 27 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This is dependent also on the room selected and the care needs.
The price(s) shown are provided by the care home. Contact High Pines Residential Home Ltd for full pricing details and T&Cs.
Contact High Pines Residential Home Ltd to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- N Paneandee
- Private Owned
Person in charge
- Elizabeth Abbs(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
- Number of floors: 3
Room Information
- Single Rooms (27)
- Single Rooms with ensuite Wet Room (20)
Visiting
- Please contact the care home and book in before visiting. Kindly respect meal times for the residents Last minute visiting is permitted too
Parking
- Please park in the car park at the front of the building
High Pines Residential Home Ltd Reviews (20)
High Pines Residential Home Ltd has a Review Score of 9.4 (9.421) out of 10, based on 9 reviews in the last 2 years.
Over all time High Pines Residential Home Ltd has 20 reviews.
Staff are very helpful and caring. Mum enjoys the food however, we have never seen any meals. Accommodating for visitors. There are a shortage of chairs in both lounge and dining room for all residents. Mum has commented on the cleanliness of the communal toilets. Maybe these should be checked more often. Lounge area can be very cramped.
Mum always looks clean and well presented on our visits. She enjoys having her hair done by the hairdresser, and her nails painted. As her dementia is getting worse she struggles to remember what activities she has been doing.The staff have shown us pictures of the activities that she has been doing. She did remember going a farm and feeding the lambs. Mum's room has recently been painted, mum saying how happy she was with the colour. Mum enjoys looking out of the bedroom window over the neighbouring gardens.
All in all we are very happy with the care and support we receive.
Staff are always attentive and polite. The social aspect of interaction is fantastic. Everyday there is something different going on and staff encourage all residents to participate. Mums room is kept clean and tidy just how she likes it.
Food choices are good.
Garden area is beautiful in the warmer months.
Communication between family and home is valued and we are always kept up to date.
My mum's been in High Pines for 2 years now. All her needs are met to a high standard. They know Mum well, understand her ways, and support her calmly if she feels anxious. She always feels well supported. Mum always says she likes her carers and I do too. They are so calm and friendly, have such a kind, calm approach to all residents. I attended a couple of parties in the summer and Christmas; was lovely to get videos of Mum enjoying herself with the carers and other residents. Mum sadly forgets activities she does but I know she does them as carers have shown me photos. They are offered a variety of activities. Mum loves any of the music/singing sessions and anything involving animals. Particularly liked hearing Mum was taken to have a pub lunch with another resident and carers, all feels so normal and appreciated. Communication from Bo and Holly is very good, always know what's going on with Mum quite soon. Was a big decision to put Mum in a home but High Pines was the right home.
She immediately settled and displayed signs of being happy.
Sadly her dementia has declined rapidly and her needs have increased.
High Pines provide a high standard of person centred care. They ensure that all my mums needs are met.
All falls that occur are reported to me and any other updates that are necessary.
She has recently been unwell and Management update me via email.
I am always made to feel welcome when I visit and drinks are always offered.
The home appears clean and staff are polite. They have a professional but relaxed approach and this includes a sense of humour.
The food that is provided appears to me to be a good standard and includes fresh fruit and vegetables.
I have worked in health and social care for over 30 years and would deal with any concerns that I had within the home.
I would recommend this home to anyone that was looking for good all round care for their loved ones.
The home is very caring towards my mother and they ensure all her needs are meet. Plenty of activities during the week and excursions out to local venues.. The home is very tidy and clean. All the staff are very friendly as well.
My aunt has been a resident for the past 3 years and during this time she has been happy and settled at High Pines. The staff are caring and compassionate with a friendly and helpful approach to their care. We are kept informed of any issues and health problems as they occur. The home is always clean and well presented.
Overall, we find High Pines to be a friendly place with experienced carers who deliver excellent care to the residents. I understand that there quite a lot of organised activities residents can join in with.
My dad has been in High Pines for just over a year now and is doing really well, always clean and well presented. Having Vascular Dementia he can be quite up and down. The staff are amazing always showing kindness care and empathy at all times. The communication regarding dads care is always shared and the managers are visable and always happy to have a conversation about any concerns I may have. I can just be daughter knowing dad is in safe hands and really well looked after. Thank you all at High Pines.
My husband has been in High Pines (Herne) Care Home for ten months now. He has, in my opinion, been very well cared for all this time. Most importantly, he is very happy there. He is always well-presented. His room is airy and clean. The staff are very attentive and very kind. Thank you High Pines, you are all so lovely.
My stepfather is always well-groomed and well-presented no matter when we call. His room is clean and well-presented. Nothing is too much trouble for any of the staff. From observation, they very much care for their residents. Lovely atmosphere all-round. Thank you High Pines (Herne) Care Home.
Very helpful home. All the staff were friendly to me and the residents.
A very clean, friendly and user-friendly home! All the staff were attentive and polite; the residents all seemed very jovial to me.
Thank you so much.
My father has been in High Pines Care Home since August 2021. He settled very quickly and all the staff were friendly and professional. He loves the food and the buildings are always clean and tidy.
I cannot express strongly enough how grateful my family is to all the staff at High Pines (Herne). My father has been resident for 3 years, and my mother was cared for there March to May 2020 when she died in hospital. Throughout this difficult time for our family, made more difficult by Covid-19, the staff have been extraordinarily kind, caring and so hard working. Covid has been a huge challenge for them all, particularly Christmas 2020 when they had significant losses at the home, yet despite everything, they continue to give excellent care to our loved ones. We are truly blessed.
My brother passed away in High Pines Residential Home on the 11th January this year after being a resident there for 3 1/2 years.
The owner of the home who acts as if you are his best friend when he sees you there didn't even bother with a phone call.
No one from the home attended the funeral.When I returned home from the funeral there were 2 missed calls. I phoned them expecting them to apologise and with some excuse for not attending but no. It was to tell me the death certificate was there. I told them it was the funeral today and was told they didn't know. Even though I had phoned up 2 days previously. Then I was told they were short staffed. Sorry.!!!!! After telling them it was disgusting and I wouldn't recommend them to anyone. .Guess what? Today 5 weeks after he died we received a deepest sympathy card from the home. IT MEANT NOTHING. TO LITTLE. TO LATE.!!!!
Mum is very happy at High Pines. She has a lovely en-suite room with her own phone. She particularly likes the meals and is very comfortable with the routine and system. She likes getting out in the conservatory and the staff are very kind, friendly and interested in their work.
Manager and staff, friendly, helpful and caring. Very pleasant and understanding of residents problems. Property and rooms are pleasant, all is very clean and everyone very proficient.
Mum has been in High Pines for five years. She has vascular dementia. Mum is very well cared for. She is always clean, well fed and if she is ill, the staff notice very early and get the doctor out quickly. The staff are very caring and loving. We could not ask for better care. We would recommend this home to anybody. The staff make it a home from home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for High Pines Residential Home Ltd.
There are no upcoming events for High Pines Residential Home Ltd.
Awards / Recognitions (1)
- 05 Sep 2025Recipient: High Pines Residential Home Ltd
Accreditations
There are no accreditations posted yet for High Pines Residential Home Ltd.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about High Pines Residential Home Ltd
What types of Care is High Pines Residential Home Ltd registered for?
Older Person Care, Dementia, Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does High Pines Residential Home Ltd have?
There are 27 Single Rooms.
What are the Facilities & Services at High Pines Residential Home Ltd?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is High Pines Residential Home Ltd to the centre of Herne Bay?
1.0 mile(s) as the crow flies, distance by road may be significantly further.
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