High Pines Residential Home Ltd

47 Pigeon Lane, Herne Bay CT6 7ES
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9.4 19 Reviews
  • High Pines Residential Home Ltd, Herne Bay
High Pines is a family run residential care home located in Herne Bay.

A warm and relaxed home that consists of nineteen bedrooms all furnished and decorated to a high standard, comfortable lounge areas, a dining room and modern kitchen along with an established courtyard garden.

Staff are experienced and qualified and provide round the clock care and support with a friendly approach. There is also a 24 hour nurse call system in place.

A range of activities & outings are organised by the home's own activities co-ordinator and family and friends are welcome to visit at any time.
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Care Provided by High Pines Residential Home Ltd

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1400

This is dependent also on the room selected and the care needs.

These prices are only a guideline, please contact High Pines Residential Home Ltd to find out the exact price for your requirements.

Contact High Pines Residential Home Ltd to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact High Pines Residential Home Ltd to confirm what's included and get a personalised quote:

Good to Know

Owner

  • N Paneandee
  • Privately Owned

Person in Charge

  • Delyth Brown (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)

Visiting

  • Please contact the care home and book in before visiting.
    Kindly respect meal times for the residents
    Last minute visiting is permitted too

Parking

  • Please park in the car park at the front of the building

High Pines Residential Home Ltd Reviews (19)

9.4

High Pines Residential Home Ltd has a Review Score of 9.4 (9.405) out of 10, based on 8 reviews in the last 2 years.
Over all time High Pines Residential Home Ltd has 19 reviews.

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Reviewer Connection to High Pines Residential Home Ltd
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Review from David I (Son of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in the home for 2 years now. She has settled in well ( although in the beginning she didn't want to go into a home). She know says thank you for finding me this home, i feel safe. We have found all the staff to be friendly, polite and attentive to all the residents.All the area's that we
have seen are clean, tidy and well kept. We are always made to feel welcome when, and offered refreshments.
Mum always looks clean and well presented on our visits. She enjoys having her hair done by the hairdresser, and her nails painted. As her dementia is getting worse she struggles to remember what activities she has been doing.The staff have shown us pictures of the activities that she has been doing. She did remember going a farm and feeding the lambs. Mum's room has recently been painted, mum saying how happy she was with the colour. Mum enjoys looking out of the bedroom window over the neighbouring gardens.
All in all we are very happy with the care and support we receive.
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Review from Julie R (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always attentive and polite. The social aspect of interaction is fantastic. Everyday there is something different going on and staff encourage all residents to participate. Mums room is kept clean and tidy just how she likes it.


Food choices are good.


Garden area is beautiful in the

warmer months.


Communication between family and home is valued and we are always kept up to date.

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Review from K B (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's been in High Pines for 2 years now. All her needs are met to a high standard. They know Mum well, understand her ways, and support her calmly if she feels anxious. She always feels well supported. Mum always says she likes her carers and I do too. They are so calm and friendly, have such a
kind, calm approach to all residents. I attended a couple of parties in the summer and Christmas; was lovely to get videos of Mum enjoying herself with the carers and other residents. Mum sadly forgets activities she does but I know she does them as carers have shown me photos. They are offered a variety of activities. Mum loves any of the music/singing sessions and anything involving animals. Particularly liked hearing Mum was taken to have a pub lunch with another resident and carers, all feels so normal and appreciated. Communication from Bo and Holly is very good, always know what's going on with Mum quite soon. Was a big decision to put Mum in a home but High Pines was the right home.
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Review from Claire D (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother had to be moved to High Pines due to her previous home shutting down.
She immediately settled and displayed signs of being happy.
Sadly her dementia has declined rapidly and her needs have increased.
High Pines provide a high standard of person centred care. They ensure that all my
mums needs are met.
All falls that occur are reported to me and any other updates that are necessary.
She has recently been unwell and Management update me via email.
I am always made to feel welcome when I visit and drinks are always offered.
The home appears clean and staff are polite. They have a professional but relaxed approach and this includes a sense of humour.
The food that is provided appears to me to be a good standard and includes fresh fruit and vegetables.
I have worked in health and social care for over 30 years and would deal with any concerns that I had within the home.
I would recommend this home to anyone that was looking for good all round care for their loved ones.
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Review from Graham B (Son of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is very caring towards my mother and they ensure all her needs are meet. Plenty of activities during the week and excursions out to local venues.. The home is very tidy and clean. All the staff are very friendly as well.
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Review from Lynn E (Niece of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt has been a resident for the past 3 years and during this time she has been happy and settled at High Pines. The staff are caring and compassionate with a friendly and helpful approach to their care. We are kept informed of any issues and health problems as they occur. The home is always clean
and well presented.
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Review from A M (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, we find High Pines to be a friendly place with experienced carers who deliver excellent care to the residents. I understand that there quite a lot of organised activities residents can join in with.
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Review from Lesley B (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in High Pines for just over a year now and is doing really well, always clean and well presented. Having Vascular Dementia he can be quite up and down. The staff are amazing always showing kindness care and empathy at all times. The communication regarding dads care is always shared
and the managers are visable and always happy to have a conversation about any concerns I may have. I can just be daughter knowing dad is in safe hands and really well looked after. Thank you all at High Pines.
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Review from Denize L (Stepdaughter of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepfather is always well-groomed and well-presented no matter when we call. His room is clean and well-presented. Nothing is too much trouble for any of the staff. From observation, they very much care for their residents. Lovely atmosphere all-round. Thank you High Pines (Herne) Care Home.
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Review from Jennifer R (Husband of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in High Pines (Herne) Care Home for ten months now. He has, in my opinion, been very well cared for all this time. Most importantly, he is very happy there. He is always well-presented. His room is airy and clean. The staff are very attentive and very kind. Thank you High Pines,
you are all so lovely.
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Review from N C (Friend of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful home. All the staff were friendly to me and the residents.
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Review from William S (Friend of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very clean, friendly and user-friendly home! All the staff were attentive and polite; the residents all seemed very jovial to me.
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Review from Libby F (Granddaughter of Resident) published on 26 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are really patient and hard working. My grandad seems happy, he's clean and spoken to so respectfully even though they must be tired.
Thank you so much.
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Review from Liane F (Daughter of Resident) published on 17 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in High Pines Care Home since August 2021. He settled very quickly and all the staff were friendly and professional. He loves the food and the buildings are always clean and tidy.
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Review from Elaine M (Daughter of Resident) published on 30 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot express strongly enough how grateful my family is to all the staff at High Pines (Herne). My father has been resident for 3 years, and my mother was cared for there March to May 2020 when she died in hospital. Throughout this difficult time for our family, made more difficult by Covid-19, the
staff have been extraordinarily kind, caring and so hard working. Covid has been a huge challenge for them all, particularly Christmas 2020 when they had significant losses at the home, yet despite everything, they continue to give excellent care to our loved ones. We are truly blessed.
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Review from Keith T (Brother of Resident) published on 2 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother passed away in High Pines Residential Home on the 11th January this year after being a resident there for 3 1/2 years.


The owner of the home who acts as if you are his best friend when he sees you there didn't even bother with a phone call.


No one from the home attended the funeral.

When I returned home from the funeral there were 2 missed calls. I phoned them expecting them to apologise and with some excuse for not attending but no. It was to tell me the death certificate was there. I told them it was the funeral today and was told they didn't know. Even though I had phoned up 2 days previously. Then I was told they were short staffed. Sorry.!!!!! After telling them it was disgusting and I wouldn't recommend them to anyone. .Guess what? Today 5 weeks after he died we received a deepest sympathy card from the home. IT MEANT NOTHING. TO LITTLE. TO LATE.!!!!
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Review from Paul S (Son of Resident) published on 8 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very happy at High Pines. She has a lovely en-suite room with her own phone. She particularly likes the meals and is very comfortable with the routine and system. She likes getting out in the conservatory and the staff are very kind, friendly and interested in their work.
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Review from Pamela H (Stepdaughter of Resident) published on 19 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manager and staff, friendly, helpful and caring. Very pleasant and understanding of residents problems. Property and rooms are pleasant, all is very clean and everyone very proficient.
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Review from Linda M (Daughter of Resident) published on 22 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in High Pines for five years. She has vascular dementia. Mum is very well cared for. She is always clean, well fed and if she is ill, the staff notice very early and get the doctor out quickly. The staff are very caring and loving. We could not ask for better care. We would recommend this
home to anybody. The staff make it a home from home.
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Current Review Score: 9.4 (9.405)

Overview of Review Score

The Review Score of 9.4 (9.405) out of 10 for High Pines Residential Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.755 for High Pines Residential Home Ltd is calculated as follows: ( (74 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 94 Ratings = 4.755
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.65 Points relating to the number of positive Reviews for High Pines Residential Home Ltd is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 = 3.65
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about High Pines Residential Home Ltd

What types of Care is High Pines Residential Home Ltd registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does High Pines Residential Home Ltd have?

There are 23 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at High Pines Residential Home Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is High Pines Residential Home Ltd to the centre of Herne Bay?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact High Pines Residential Home Ltd to verify any information. View our terms and conditions. High Pines Residential Home Ltd has an Enhanced Service - more info.