High Pines Residential Home Ltd

47 Pigeon Lane, Herne Bay CT6 7ES
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11 Reviews
  • High Pines Residential Home Ltd, Herne Bay
High Pines is a family run residential care home located in Herne Bay.

A warm and relaxed home that consists of nineteen bedrooms all furnished and decorated to a high standard, comfortable lounge areas, a dining room and modern kitchen along with an established courtyard garden.

Staff are experienced and qualified and provide round the clock care and support with a friendly approach. There is also a 24 hour nurse call system in place.

A range of activities & outings are organised by the home's own activities co-ordinator and family and friends are welcome to visit at any time.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 27 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

This is dependent also on the room selected and the care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • N Paneandee

Person in charge

  • Delyth Brown (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)

Visiting

  • Please contact the care home and book in before visiting.
    Kindly respect meal times for the residents
    Last minute visiting is permitted too

Parking

  • Please park in the car park at the front of the building

High Pines Residential Home Ltd Reviews (11)

Over all time High Pines Residential Home Ltd has 11 reviews.

Overall Experience
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  • 4
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Date Published
  • 11
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  • 11
Reviewer Connection to High Pines Residential Home Ltd
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Total of 11, showing 1-11
Review from Denize L (Stepdaughter of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepfather is always well-groomed and well-presented no matter when we call. His room is clean and well-presented. Nothing is too much trouble for any of the staff. From observation, they very much care for their residents. Lovely atmosphere all-round. Thank you High Pines (Herne) Care Home.
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Review from Jennifer R (Husband of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in High Pines (Herne) Care Home for ten months now. He has, in my opinion, been very well cared for all this time. Most importantly, he is very happy there. He is always well-presented. His room is airy and clean. The staff are very attentive and very kind. Thank you High Pines,
you are all so lovely.
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Review from N C (Friend of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful home. All the staff were friendly to me and the residents.
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Review from William S (Friend of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very clean, friendly and user-friendly home! All the staff were attentive and polite; the residents all seemed very jovial to me.
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Review from Libby F (Granddaughter of Resident) published on 26 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are really patient and hard working. My grandad seems happy, he's clean and spoken to so respectfully even though they must be tired.
Thank you so much.
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Review from Liane F (Daughter of Resident) published on 17 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in High Pines Care Home since August 2021. He settled very quickly and all the staff were friendly and professional. He loves the food and the buildings are always clean and tidy.
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Review from Elaine M (Daughter of Resident) published on 30 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot express strongly enough how grateful my family is to all the staff at High Pines (Herne). My father has been resident for 3 years, and my mother was cared for there March to May 2020 when she died in hospital. Throughout this difficult time for our family, made more difficult by Covid-19, the
staff have been extraordinarily kind, caring and so hard working. Covid has been a huge challenge for them all, particularly Christmas 2020 when they had significant losses at the home, yet despite everything, they continue to give excellent care to our loved ones. We are truly blessed.
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Review from Keith T (Brother of Resident) published on 2 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother passed away in High Pines Residential Home on the 11th January this year after being a resident there for 3 1/2 years.


The owner of the home who acts as if you are his best friend when he sees you there didn't even bother with a phone call.


No one from the home attended the funeral.

When I returned home from the funeral there were 2 missed calls. I phoned them expecting them to apologise and with some excuse for not attending but no. It was to tell me the death certificate was there. I told them it was the funeral today and was told they didn't know. Even though I had phoned up 2 days previously. Then I was told they were short staffed. Sorry.!!!!! After telling them it was disgusting and I wouldn't recommend them to anyone. .Guess what? Today 5 weeks after he died we received a deepest sympathy card from the home. IT MEANT NOTHING. TO LITTLE. TO LATE.!!!!
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Review from Paul S (Son of Resident) published on 8 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very happy at High Pines. She has a lovely en-suite room with her own phone. She particularly likes the meals and is very comfortable with the routine and system. She likes getting out in the conservatory and the staff are very kind, friendly and interested in their work.
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Review from Pamela H (Stepdaughter of Resident) published on 19 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manager and staff, friendly, helpful and caring. Very pleasant and understanding of residents problems. Property and rooms are pleasant, all is very clean and everyone very proficient.
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Review from Linda M (Daughter of Resident) published on 22 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in High Pines for five years. She has vascular dementia. Mum is very well cared for. She is always clean, well fed and if she is ill, the staff notice very early and get the doctor out quickly. The staff are very caring and loving. We could not ask for better care. We would recommend this
home to anybody. The staff make it a home from home.
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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about High Pines Residential Home Ltd

What types of Care is High Pines Residential Home Ltd registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does High Pines Residential Home Ltd have?

There are 23 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at High Pines Residential Home Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is High Pines Residential Home Ltd to the centre of Herne Bay?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact High Pines Residential Home Ltd to verify any information. View our terms and conditions. High Pines Residential Home Ltd has an Enhanced Service - more info.