High Pines (Herne)

47 Pigeon Lane, Herne, Herne Bay CT6 7ES

High Pines is a family run residential care home located in Herne Bay.

A warm and relaxed home that consists of nineteen bedrooms all furnished and decorated to a high standard, comfortable lounge areas, a dining room and modern kitchen along with an established courtyard garden.

Staff are experienced and qualified and provide round the clock care and support with a friendly approach. There is also a 24 hour nurse call system in place.

A range of activities & outings are organised by the home's own activities co-ordinator and family and friends are welcome to visit at any time.

Group: S Paneandee

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 50+.

Single Rooms: 23

Shared Rooms: 2

Rooms with ensuite WC: 13

Weekly Charges Guide: Personal Care Single £325 – £398 , Personal Care Shared (per person) £325 – £398 (These prices are only a guideline, please contact High Pines (Herne) to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on High Pines (Herne): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 4.3 (maximum of 10) for High Pines (Herne) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for High Pines (Herne) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.313 for High Pines (Herne) is calculated as follows: ( (21 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 48 Ratings = 4.313

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for High Pines (Herne) is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 0 Reviews ÷ 5.4 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

4.3 High Pines (Herne) has a Review Score of 4.3 (4.313) from 4 Reviews


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend High Pines (Herne)?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to High Pines (Herne)

  • Brother of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Stepdaughter of Resident/Service User
    1

My brother passed away in High Pines Residential Home on the 11th January this year after being a resident there for 3 1/2 years.

The owner of the home who acts as if you are his best friend when he sees you there didn't even bother with a phone call.

No one from the home attended the funeral.
When I returned home from the funeral there were 2 missed calls. I phoned them expecting them to apologise and with some excuse for not attending but no. It was to tell me the death certificate was there. I told them it was the funeral today and was told they didn't know. Even though I had phoned up 2 days previously. Then I was told they were short staffed. Sorry.!!!!! After telling them it was disgusting and I wouldn't recommend them to anyone. .Guess what? Today 5 weeks after he died we received a deepest sympathy card from the home. IT MEANT NOTHING. TO LITTLE. TO LATE.!!!!

How likely would you be to recommend High Pines (Herne)? Extremely Unlikely

Overall Standard

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Average Rating:   3.6 out of 5

Mum is very happy at High Pines. She has a lovely en-suite room with her own phone. She particularly likes the meals and is very comfortable with the routine and system. She likes getting out in the conservatory and the staff are very kind, friendly and interested in their work.

How likely would you be to recommend High Pines (Herne)? Likely

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Average Rating:   4.1 out of 5

Manager and staff, friendly, helpful and caring. Very pleasant and understanding of residents problems. Property and rooms are pleasant, all is very clean and everyone very proficient.

How likely would you be to recommend High Pines (Herne)? Extremely Likely

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Average Rating:   4.9 out of 5

Mum has been in High Pines for five years. She has vascular dementia. Mum is very well cared for. She is always clean, well fed and if she is ill, the staff notice very early and get the doctor out quickly. The staff are very caring and loving. We could not ask for better care. We would recommend this home to anybody. The staff make it a home from home.

How likely would you be to recommend High Pines (Herne)? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

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