High Pines Residential Home Ltd

Staff are very helpful and caring. Mum enjoys the food however, we have never seen any meals. Accommodating for visitors. There are a shortage of chairs in both lounge and dining room for all residents. Mum has commented on the cleanliness of the communal toilets. Maybe these should be checked more often. Lounge area can be very cramped.

All in all we are very happy with the care and support we receive.

Staff are always attentive and polite. The social aspect of interaction is fantastic. Everyday there is something different going on and staff encourage all residents to participate. Mums room is kept clean and tidy just how she likes it.

Food choices are good.

Garden area is beautiful in the warmer months.

Communication between family and home is valued and we are always kept up to date.

My mum's been in High Pines for 2 years now. All her needs are met to a high standard. They know Mum well, understand her ways, and support her calmly if she feels anxious. She always feels well supported. Mum always says she likes her carers and I do too. They are so calm and friendly, have such a kind, calm approach to all residents. I attended a couple of parties in the summer and Christmas; was lovely to get videos of Mum enjoying herself with the carers and other residents. Mum sadly forgets activities she does but I know she does them as carers have shown me photos. They are offered a variety of activities. Mum loves any of the music/singing sessions and anything involving animals. Particularly liked hearing Mum was taken to have a pub lunch with another resident and carers, all feels so normal and appreciated. Communication from Bo and Holly is very good, always know what's going on with Mum quite soon. Was a big decision to put Mum in a home but High Pines was the right home.

I would recommend this home to anyone that was looking for good all round care for their loved ones.

The home is very caring towards my mother and they ensure all her needs are meet. Plenty of activities during the week and excursions out to local venues.. The home is very tidy and clean. All the staff are very friendly as well.

My aunt has been a resident for the past 3 years and during this time she has been happy and settled at High Pines. The staff are caring and compassionate with a friendly and helpful approach to their care. We are kept informed of any issues and health problems as they occur. The home is always clean and well presented.

Overall, we find High Pines to be a friendly place with experienced carers who deliver excellent care to the residents. I understand that there quite a lot of organised activities residents can join in with.

My dad has been in High Pines for just over a year now and is doing really well, always clean and well presented. Having Vascular Dementia he can be quite up and down. The staff are amazing always showing kindness care and empathy at all times. The communication regarding dads care is always shared and the managers are visable and always happy to have a conversation about any concerns I may have. I can just be daughter knowing dad is in safe hands and really well looked after. Thank you all at High Pines.

My husband has been in High Pines (Herne) Care Home for ten months now. He has, in my opinion, been very well cared for all this time. Most importantly, he is very happy there. He is always well-presented. His room is airy and clean. The staff are very attentive and very kind. Thank you High Pines, you are all so lovely.

My stepfather is always well-groomed and well-presented no matter when we call. His room is clean and well-presented. Nothing is too much trouble for any of the staff. From observation, they very much care for their residents. Lovely atmosphere all-round. Thank you High Pines (Herne) Care Home.

Very helpful home. All the staff were friendly to me and the residents.

A very clean, friendly and user-friendly home! All the staff were attentive and polite; the residents all seemed very jovial to me.

Thank you so much.

My father has been in High Pines Care Home since August 2021. He settled very quickly and all the staff were friendly and professional. He loves the food and the buildings are always clean and tidy.

I cannot express strongly enough how grateful my family is to all the staff at High Pines (Herne). My father has been resident for 3 years, and my mother was cared for there March to May 2020 when she died in hospital. Throughout this difficult time for our family, made more difficult by Covid-19, the staff have been extraordinarily kind, caring and so hard working. Covid has been a huge challenge for them all, particularly Christmas 2020 when they had significant losses at the home, yet despite everything, they continue to give excellent care to our loved ones. We are truly blessed.

My brother passed away in High Pines Residential Home on the 11th January this year after being a resident there for 3 1/2 years.

The owner of the home who acts as if you are his best friend when he sees you there didn't even bother with a phone call.

When I returned home from the funeral there were 2 missed calls. I phoned them expecting them to apologise and with some excuse for not attending but no. It was to tell me the death certificate was there. I told them it was the funeral today and was told they didn't know. Even though I had phoned up 2 days previously. Then I was told they were short staffed. Sorry.!!!!! After telling them it was disgusting and I wouldn't recommend them to anyone. .Guess what? Today 5 weeks after he died we received a deepest sympathy card from the home. IT MEANT NOTHING. TO LITTLE. TO LATE.!!!!

Mum is very happy at High Pines. She has a lovely en-suite room with her own phone. She particularly likes the meals and is very comfortable with the routine and system. She likes getting out in the conservatory and the staff are very kind, friendly and interested in their work.

Manager and staff, friendly, helpful and caring. Very pleasant and understanding of residents problems. Property and rooms are pleasant, all is very clean and everyone very proficient.

Mum has been in High Pines for five years. She has vascular dementia. Mum is very well cared for. She is always clean, well fed and if she is ill, the staff notice very early and get the doctor out quickly. The staff are very caring and loving. We could not ask for better care. We would recommend this home to anybody. The staff make it a home from home.