Submit a Review for Highland House Care Home
Littlebourne Road, Canterbury, CT3 4AE
View full details of Highland House Care HomeLatest Reviews for Highland House Care Home
20 May 2026
The Highland House team have provided excellent care for my Nan. I know at times this can be challenging, however they all seem to take it in their stride.
Also making you feel welcome when visiting, this makes it a nicer experience all round.
19 May 2026
My parents have been residents at Highland House for the past two years, and we are extremely satisfied with their care. When we first visited, we were warmly welcomed by Susan, the proprietor, whose kindness, compassion, and genuine interest in our parents' well-being immediately stood out.The home
is bright, spacious, and welcoming, and the staff are consistently caring, friendly, and attentive-nothing is too much trouble, they are so kind. Communication is excellent. We receive regular updates, have access to an online app for daily care information, and are always involved in care planning. The team is approachable and responsive, especially during medical emergencies, when we are informed immediately. Residents' well-being is prioritised through daily activities, a varied menu, and access to a garden. Feedback is encouraged, and the resident council ensures voices are heard. Highland House provides high quality, compassionate, respectful care, giving us real peace of mind.
19 May 2026
I couldn't be happier with the care my auntie and uncle have received at Highland House over the past two years. The facilities are truly first-class, and the residents' rooms are exceptionally comfortable, thoughtfully designed, and always well maintained.
What really sets Highland House apart,
however, is the staff. They consistently go above and beyond, showing not only a high level of training and professionalism but also genuine warmth and compassion. It's clear they truly care about every resident, and their kindness has made such a difference to our family.
There is a real sense of community within the home - it feels far more like an extended family than a care facility. I have complete peace of mind knowing our loved ones are in such capable and caring hands. I would highly recommend Highland House to anyone looking for outstanding care.
19 May 2026
Both my parents have been in Highland House for just over 2 years, and they are both very happy there. They are cared for very well. They do a range of activities aswell as going out for trips. The staff are always very welcoming when we visit. The food is always nice too.
19 May 2026
Highland House is excellent. The staff look after my Grandad very well, and are always very respectful and caring towards him. He is very happy and content. He enjoys the social side, the garden, the lounge, the hairdresser and the entertainment and he definitely enjoys the excellent food. I can not
fault Highland House at all
18 May 2026
Highland House took all my relatives needs into consideration at all times and gave here everything they could to make it feel like home for her. There was always daily activities and entertainment for her to enjoy.
They celebrated her birthday and allowed her visitors whenever they wanted to
come. There were never any nasty smells in the home or in my relatives room which was kept clean and tidy. I can highly recommend Highland House.
15 May 2026
I have been visiting my Partners mother at the home for almost three years. I having nothing but praise for the staff, who are great team! They are extremely friendly, cheerful and always at hand to assist or offer advice! All in all it is a pleasant place for my partners mother to be in!
15 May 2026
My husband has been in this care home since August 2025. Since then I have been very content and satisfied with the level of care he has received from both the day team and the night team. They have shown nothing but respect, patience and kindness to him and the whole staff are very responsive to
his needs. I also feel that I have received excellent support from the staff. There is never any delay with calling in the relevant external professional teams which I have found most impressive. I feel that we are very lucky that they had a room for him.
15 May 2026
Excellent care home, it feels like a warm, caring family environment where everyone wants the very best for my dad. The team provides excellent, high quality, responsive and expert care, delivered with compassion, that enables his autonomy and dignity. And they coordinate expertly with external
health and care teams. The daily activities are great - bringing enjoyment and making every day count. And the food is also excellent. The team is also very kind and thoughtful to my mum and me, and other family members, when we visit. He couldn't be in a better place, we are delighted that he is being so well looked-after in Highland House.
06 May 2026
Both my uncle and mother have moved into this Care Home at different times in the last seven months and they have different care needs.
I have been impressed equally by the management team and the dedication from all of the Carers.
The Carers are all very professional in their role.
Communications are good with staff at the Home, there is an App available where you can read about your loved one's day. If there is a concern a member of staff will call you.
The Home has direct contact with a GP service and every fortnight a doctor visits the Home to review residents as required.
The Home is spotlessly clean and the meals are healthy and there is a choice.
Extras the Home provides are a hair dressing service, podiatrist and making arrangements for hospital visits.
All in all the Home is the sort of place you can feel assured that your family member or friend will be cared for in their time of need.
06 May 2026
I visited my friend at Highland House as soon as I entered the building I was impressed how friendly and welcoming all the carers were , I was made to feel welcome and offered refreshments . I enjoyed my time visiting my friend , we sat in the garden room which over looks the lovely garden with
a cup of tea chatting. There was activities taking place in the lounge which all the residents looked like they were really enjoying .
06 May 2026
My mother has lived at Highland House for nearly three years. In this time her dementia has gradually been getting worse. All the staff are so very patient, kind and caring. They know how to get the best out of her and are so attentive. She has sadly recently had a fall and the understanding, care
and rehabilitation has been amazing. My mum is extremely happy in the home and we as a family are very grateful for the tenderness they show to her and indeed all our family. The doors are open at any time and all are welcome inside.
06 May 2026
Highland House looked after my grandmother for four years. As well as being charming, gregarious and fun, she could often be challenging and they handled her with utmost patience and professionalism. They've also been a huge support during her death. Thank you.
06 May 2026
A care home succeeds or fails in the quality of its staff and in my view the staff here are top drawer and I have total faith that when I or other members of my family are not there, my father is receiving the highest quality care from attentive, happy and experienced carers.
05 May 2026
My father has been a resident for just over 12 months, moving to Highland House after suffering a severe stroke. Since day one I cannot fault the care he has been given and the kindness he has been shown by every staff member. He has improved tremendously, far more than we had hoped and I feel this
is all due to the 24 hour care he has received. He thoroughly enjoys all his meals (and has put on weight) together with the daily activities in the lounge. Exercises with organised by staff have enabled him to get his strength back and be mobile again.
05 May 2026
My relative has been cared for by Highland House for the last 5 years until her death a few days ago. The staff have always been compassionate, caring , efficient and friendly. The facilities are good.
11 December 2025
I'm very happy with the care my Mother receives at the home especially when she has been ill with a chest infection and was nursed back to health. The staff are always very approachable and get things done.
23 October 2024
The care they provide make you feel so welcome. It feels like home from home. Nothing is too much trouble. Food is good and Mum has put on weight since she has been here. Her room is so clean and tidy every day.
24 April 2024
We couldn’t have asked for anything more from Highland House for the care they gave. The first year was difficult for everyone, as we still faced Covid restrictions, though the staff did everything they could to manage the situation. As my father’s health deteriorated over the last 12 months, the
home was excellent in supporting us through this with kindness and empathy.
22 April 2024
For five years, my father was very happy and well cared for at Highland House. Now, my mother-in-law is lovingly cared for. The home's atmosphere from the moment you walk in is so warm and welcoming. Carers are so attentive and professional- they know Mum and our entire family so well.
Mum had a
stroke last year and since coming to Highland House she has gained so much of her independence back- all thanks to the supportive staff. (The hospital physio said she would never walk again- they were wrong!)
The husband/wife managers feel like an old family. They are there every day and their attention to the home is what makes it stand out. The ground and rooms are excellent. It is so fresh light and airy.
Mum's room has a patio outside her door so there is natural light and the birds squirrels and rabbits keep us all entertained. We love visiting and are so grateful she is here.
Latest Reviews for Highland House Care Home
20 May 2026
The Highland House team have provided excellent care for my Nan. I know at times this can be challenging, however they all seem to take it in their stride.
Also making you feel welcome when visiting, this makes it a nicer experience all round.
19 May 2026
My parents have been residents at Highland House for the past two years, and we are extremely satisfied with their care. When we first visited, we were warmly welcomed by Susan, the proprietor, whose kindness, compassion, and genuine interest in our parents' well-being immediately stood out.The home
is bright, spacious, and welcoming, and the staff are consistently caring, friendly, and attentive-nothing is too much trouble, they are so kind. Communication is excellent. We receive regular updates, have access to an online app for daily care information, and are always involved in care planning. The team is approachable and responsive, especially during medical emergencies, when we are informed immediately. Residents' well-being is prioritised through daily activities, a varied menu, and access to a garden. Feedback is encouraged, and the resident council ensures voices are heard. Highland House provides high quality, compassionate, respectful care, giving us real peace of mind.
19 May 2026
I couldn't be happier with the care my auntie and uncle have received at Highland House over the past two years. The facilities are truly first-class, and the residents' rooms are exceptionally comfortable, thoughtfully designed, and always well maintained.
What really sets Highland House apart,
however, is the staff. They consistently go above and beyond, showing not only a high level of training and professionalism but also genuine warmth and compassion. It's clear they truly care about every resident, and their kindness has made such a difference to our family.
There is a real sense of community within the home - it feels far more like an extended family than a care facility. I have complete peace of mind knowing our loved ones are in such capable and caring hands. I would highly recommend Highland House to anyone looking for outstanding care.
19 May 2026
Both my parents have been in Highland House for just over 2 years, and they are both very happy there. They are cared for very well. They do a range of activities aswell as going out for trips. The staff are always very welcoming when we visit. The food is always nice too.
19 May 2026
Highland House is excellent. The staff look after my Grandad very well, and are always very respectful and caring towards him. He is very happy and content. He enjoys the social side, the garden, the lounge, the hairdresser and the entertainment and he definitely enjoys the excellent food. I can not
fault Highland House at all
18 May 2026
Highland House took all my relatives needs into consideration at all times and gave here everything they could to make it feel like home for her. There was always daily activities and entertainment for her to enjoy.
They celebrated her birthday and allowed her visitors whenever they wanted to
come. There were never any nasty smells in the home or in my relatives room which was kept clean and tidy. I can highly recommend Highland House.
15 May 2026
I have been visiting my Partners mother at the home for almost three years. I having nothing but praise for the staff, who are great team! They are extremely friendly, cheerful and always at hand to assist or offer advice! All in all it is a pleasant place for my partners mother to be in!
15 May 2026
My husband has been in this care home since August 2025. Since then I have been very content and satisfied with the level of care he has received from both the day team and the night team. They have shown nothing but respect, patience and kindness to him and the whole staff are very responsive to
his needs. I also feel that I have received excellent support from the staff. There is never any delay with calling in the relevant external professional teams which I have found most impressive. I feel that we are very lucky that they had a room for him.
15 May 2026
Excellent care home, it feels like a warm, caring family environment where everyone wants the very best for my dad. The team provides excellent, high quality, responsive and expert care, delivered with compassion, that enables his autonomy and dignity. And they coordinate expertly with external
health and care teams. The daily activities are great - bringing enjoyment and making every day count. And the food is also excellent. The team is also very kind and thoughtful to my mum and me, and other family members, when we visit. He couldn't be in a better place, we are delighted that he is being so well looked-after in Highland House.
06 May 2026
Both my uncle and mother have moved into this Care Home at different times in the last seven months and they have different care needs.
I have been impressed equally by the management team and the dedication from all of the Carers.
The Carers are all very professional in their role.
Communications are good with staff at the Home, there is an App available where you can read about your loved one's day. If there is a concern a member of staff will call you.
The Home has direct contact with a GP service and every fortnight a doctor visits the Home to review residents as required.
The Home is spotlessly clean and the meals are healthy and there is a choice.
Extras the Home provides are a hair dressing service, podiatrist and making arrangements for hospital visits.
All in all the Home is the sort of place you can feel assured that your family member or friend will be cared for in their time of need.
06 May 2026
I visited my friend at Highland House as soon as I entered the building I was impressed how friendly and welcoming all the carers were , I was made to feel welcome and offered refreshments . I enjoyed my time visiting my friend , we sat in the garden room which over looks the lovely garden with
a cup of tea chatting. There was activities taking place in the lounge which all the residents looked like they were really enjoying .
06 May 2026
My mother has lived at Highland House for nearly three years. In this time her dementia has gradually been getting worse. All the staff are so very patient, kind and caring. They know how to get the best out of her and are so attentive. She has sadly recently had a fall and the understanding, care
and rehabilitation has been amazing. My mum is extremely happy in the home and we as a family are very grateful for the tenderness they show to her and indeed all our family. The doors are open at any time and all are welcome inside.
06 May 2026
Highland House looked after my grandmother for four years. As well as being charming, gregarious and fun, she could often be challenging and they handled her with utmost patience and professionalism. They've also been a huge support during her death. Thank you.
06 May 2026
A care home succeeds or fails in the quality of its staff and in my view the staff here are top drawer and I have total faith that when I or other members of my family are not there, my father is receiving the highest quality care from attentive, happy and experienced carers.
05 May 2026
My father has been a resident for just over 12 months, moving to Highland House after suffering a severe stroke. Since day one I cannot fault the care he has been given and the kindness he has been shown by every staff member. He has improved tremendously, far more than we had hoped and I feel this
is all due to the 24 hour care he has received. He thoroughly enjoys all his meals (and has put on weight) together with the daily activities in the lounge. Exercises with organised by staff have enabled him to get his strength back and be mobile again.
05 May 2026
My relative has been cared for by Highland House for the last 5 years until her death a few days ago. The staff have always been compassionate, caring , efficient and friendly. The facilities are good.
11 December 2025
I'm very happy with the care my Mother receives at the home especially when she has been ill with a chest infection and was nursed back to health. The staff are always very approachable and get things done.
23 October 2024
The care they provide make you feel so welcome. It feels like home from home. Nothing is too much trouble. Food is good and Mum has put on weight since she has been here. Her room is so clean and tidy every day.
24 April 2024
We couldn’t have asked for anything more from Highland House for the care they gave. The first year was difficult for everyone, as we still faced Covid restrictions, though the staff did everything they could to manage the situation. As my father’s health deteriorated over the last 12 months, the
home was excellent in supporting us through this with kindness and empathy.
22 April 2024
For five years, my father was very happy and well cared for at Highland House. Now, my mother-in-law is lovingly cared for. The home's atmosphere from the moment you walk in is so warm and welcoming. Carers are so attentive and professional- they know Mum and our entire family so well.
Mum had a
stroke last year and since coming to Highland House she has gained so much of her independence back- all thanks to the supportive staff. (The hospital physio said she would never walk again- they were wrong!)
The husband/wife managers feel like an old family. They are there every day and their attention to the home is what makes it stand out. The ground and rooms are excellent. It is so fresh light and airy.
Mum's room has a patio outside her door so there is natural light and the birds squirrels and rabbits keep us all entertained. We love visiting and are so grateful she is here.