Highland House Care Home, Canterbury, Kent
Highland House Care Home, Canterbury, Kent
Highland House Care Home, Canterbury, Kent

Highland House Residential Home is set in over an acre of grounds. It provides a high standard of accommodation and daily activities to allow the 27 residents the highest standard of care.

Owner: Mr & Mrs R Johnson

Person in charge: Susan Johnson (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 28

Shared Rooms: 1

Rooms with ensuite WC: 27

Weekly Charges Guide: Personal Care Single from £600 (These prices are only a guideline, please contact Highland House Care Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Highland House Care Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Highland House is located on Littlebourne Road in Canterbury, Kent. We are between the Polo Farm and Golf Club.

Latest Care Quality Commission* Report on Highland House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Highland House Care Home has a Review Score of 9.6 (9.646)

The Review Score of 9.6 (maximum of 10) for Highland House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Highland House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.813 for Highland House Care Home is calculated as follows: ( (88 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 107 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Highland House Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Highland House Care Home?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Highland House Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    2
  • Relative of Resident/Service User
    1

A small, family run care home run by people who genuinely care.
The premises are very clean, tidy, light and airy and welcoming when you visit.
My mum wasn't a long term resident but she was welcomed and I am confident well looked after whilst she was there.
The senior team were extremely understanding and knowledgable, giving confidence in the care offered to the residents and reflected through the team providing the care on a daily basis - they have some extremely caring and devoted people looking after the residents.

How likely would you be to recommend Highland House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother suffered from gradual memory loss and deteriorating mobility while living in a large, luxury care home with many facilities for 5 years. Although she was happy there, the frequency and level of care required grew and became her overwhelming need. Since moving her to the much smaller Highland House just over a year ago, we have noticed an increase in her happiness and overall well-being. I believe that much of this is a result of the frequency and level of care and personal attention provided in a genuine, friendly and caring manner. My mother seems to be happy, comfortable and looked after at Highland House.

How likely would you be to recommend Highland House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been in this residential home since December 2012. Whilst the standard of care was always satisfactory but now since the new owners took it over, it is now excellent in all aspects: quality of personal care, the physical environment both indoors and outdoors. I am kept informed regarding my mother's health and needs. The staff are kind and patient and attempts are made to stimulate residents. The home is spotlessly clean and welcoming to any visitors.

How likely would you be to recommend Highland House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Our family first experienced Highland House before the current owners took over and we were happy with the care provided to my mother-in-law, however, the buildings and facilities were comfortable but dated. The current owners purchased the home during that time and started to make some major alterations but we did not see the finished result as my mother-in-law passed away.
I visited Highland House again when my father needed to go into a home and this was my first choice and I was amazed at the change in the home since I had last visited. Highland House is a very comfortable and nicely presented home that is not too big and the improvements made to the layout and design are of very high quality and have improved the home enormously. It is lovely having the family of the owners living next door and the atmosphere is always warm and friendly with staff that are carefully selected and trained to care to a very high standard. I have recommended it many times and will continue to do so.

How likely would you be to recommend Highland House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with the care my mother is receiving at Highland House. She has been there since Jan 2016. Whenever we visit we are always made very welcome.
Mum is always calm and happy. Also well presented, clean and tidy. Her health is good however, her memory is deteriorating quickly. I would highly recommend this care home.

How likely would you be to recommend Highland House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is extremely well cared for in a kind and compassionate environment which is clean, efficient and professional. She couldn't in better hands.

How likely would you be to recommend Highland House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Johnson, Registered Manager at Highland House Care Home responded to this review on 26 Jul 2016:

Many thanks for your kind review. I will be sure to pass on to staff.

My mother has lived at Highland House for over two years and I have nothing but praise for the care she receives. Her day to day care is excellent and staff, no matter how busy, seem to do their best to listen to my mum and comply with her wishes.
The owners are always available as they live next door and are present in the home most of the time. All requests about her care that I have made have been attended to.
On my many and frequent visits at all hours of the day and night, I have never seen or heard anything to worry me.

How likely would you be to recommend Highland House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a lovely, clean home with very friendly staff. Nothing is too much trouble. My mother was bedridden but they turned her regularly and kept her clean. They turned her bed so that she could watch the birds, etc. The proprietors were involved with the home, knowing the patients needs. I cannot recommend them enough.

How likely would you be to recommend Highland House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to say that I am extremely happy with the care that my nan received within this home during the last months of her life. Considering we picked the home assuming nan would still be mobile but ended up bed bound, the home tried everything they could to try and encourage and make able and although unable to, still gave fantastic, personal, caring care for her until her last breath. I would recommend this home to anybody.

How likely would you be to recommend Highland House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Highland House Care Home

Job Vacancies

Staff Profiles

Susan

Susan Johnson

Job Title: Registered Manager

Joined: 2013

Description:

Susan has been the Registered Manager and owner of Highland House since 2013. She has a wide experience in the care sector, including working with residents with challenging behaviour.

Susan experience also includes having obtained the Registered Managers award for elderly care. In to addition to this, she has pursed additional training in the area of safeguarding, dementia and resident well-being.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Highland House Care Home