Highland House Care Home

Littlebourne Road, Canterbury CT3 4AE
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9.6 43 Reviews
  • Highland House Care Home, Canterbury
A small, independent home owned and run by the same managers for over 10 years and set in over an acre of grounds, Highland House is passionate about its service.

Visitors most often describe the home as 'light and airy' and Staff and Residents 'cheerful'. Highland House provides a high standard of accommodation and daily activities to allow the 27 residents the best of care.

Because the service is small and the owners are highly attentive to the needs of Residents, families and staff, the team at Highland House is very flexible in how they care for Residents. Personalised service is at the core of the service. Over the years they have accommodated many special requests - pets, a raised patio and late night dinners to name a few. Staffing levels are very high because they prioritise smooth, consistent care for Residents - as well as visiting experiences for friends and family!

Please get in touch with the team if you are thinking about care for your loved ones for a no-obligation discussion. They'd be more than happy to help.
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Care Provided by Highland House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1475 – £1700
  • Self-Funded Residential Dementia Care: £1475 – £1700
  • RESPITE Self-Funded Residential Care: £1475 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1475 – £1700

Fees do not include items of a Sundry nature.

The price(s) shown are provided by the care home. Contact Highland House Care Home for full pricing details and T&Cs.

Contact Highland House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Highland House Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Highland House Residential Home Ltd
  • Privately Owned

Person in Charge

  • Susan Johnson (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (9)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors welcome anytime. If you wish to view the home, please do phone them in advance so they can ensure the manager is available to spend time with you.

Parking

  • Ample parking. Parking space by the door reserved for picking up and dropping of anyone who needs assistance.

Highland House Care Home Reviews (43)

9.6

Highland House Care Home has a Review Score of 9.6 (9.624) out of 10, based on 9 reviews in the last 2 years.
Over all time Highland House Care Home has 43 reviews.

Overall Experience
  • 42
  • 1
  • 0
  • 0
  • 0
Date Published
  • 43
  • 8
  • 8
  • 9
  • 34
Reviewer Connection to Highland House Care Home
  • 21
  • 13
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from Jane I (Daughter of Resident) published on 15 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived at Highland House for over two years and I have nothing but praise for the care she receives. Her day to day care is excellent and staff, no matter how busy, seem to do their best to listen to my mum and comply with her wishes.
The owners are always available as they live next door
and are present in the home most of the time. All requests about her care that I have made have been attended to.
On my many and frequent visits at all hours of the day and night, I have never seen or heard anything to worry me.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Management
  • Safety / Security
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  • Value for Money
Review from J D (Daughter of Resident) published on 6 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely, clean home with very friendly staff. Nothing is too much trouble. My mother was bedridden but they turned her regularly and kept her clean. They turned her bed so that she could watch the birds, etc. The proprietors were involved with the home, knowing the patients needs. I cannot
recommend them enough.
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  • Care / Support
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Review from C M (Relative of Resident) published on 4 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say that I am extremely happy with the care that my nan received within this home during the last months of her life. Considering we picked the home assuming nan would still be mobile but ended up bed bound, the home tried everything they could to try and encourage and make able and
although unable to, still gave fantastic, personal, caring care for her until her last breath. I would recommend this home to anybody.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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  • Value for Money
Current Review Score: 9.6 (9.624)

Overview of Review Score

The Review Score of 9.6 (9.624) out of 10 for Highland House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.924 for Highland House Care Home is calculated as follows: ( (98 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.924
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Highland House Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Susan

Susan Johnson

Job Title: Registered Manager Joined: 2013

Susan has been the Registered Manager and owner of Highland House since 2013. She has a wide experience in the care sector, including working with residents with challenging behaviour.


Susan experience also includes having obtained the Registered Managers award for elderly care. In to addition to this, she has pursed additional training in the area of safeguarding, dementia and resident well-being.

Katrina

Katrina Murphy

Job Title: Deputy Manager Joined: 2020

Kat has endless positivity and compassion for our family at Highland House. Always able to help you out or find a solution to a problem, she is indeed very popular with our Residents!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highland House Care Home to verify any information. View our terms and conditions. Highland House Care Home has an Enhanced Service - more info.