






A small, independent home owned and run by the same managers for over 10 years and set in over an acre of grounds, Highland House is passionate about its service.
Visitors most often describe the home as 'light and airy' and Staff and Residents 'cheerful'. Highland House provides a high standard of accommodation and daily activities to allow the 27 residents the best of care.
Because the service is small and...
Care Provided by Highland House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees do not include items of a Sundry nature.
The price(s) shown are provided by the care home. Contact Highland House Care Home for full pricing details and T&Cs.
Contact Highland House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Highland House Residential Home Ltd
- Private Owned
Person in charge
- Susan Johnson(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2008
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (24)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (9)
- Couples/Companion Rooms with ensuite Wet Room (3)
Visiting
- Visitors welcome anytime. If you wish to view the home, please do phone them in advance so they can ensure the manager is available to spend time with you.
Parking
- Ample parking. Parking space by the door reserved for picking up and dropping of anyone who needs assistance.
Highland House Care Home Reviews (52)
Highland House Care Home has a Review Score of 9.9 (9.874) out of 10, based on 18 reviews in the last 2 years.
Over all time Highland House Care Home has 52 reviews.
We chose Highland House for my 93-year-old mother after a long search and all of our high expectations have been borne out in practice. The sunny, open aspect of the extremely well-designed building is reflected in every element of the way this superb home is run. The management is outstanding and goes out of their way to promote an open and highly responsive culture focussed utterly on the unique needs of each individual and hugely involving of relatives. Nothing is too much trouble, queries are speedily responded to and everything revolves around the happiness and safety of residents. It's impressive that the manager can recruit and retain a talented, enormously high calibre staff team, at all levels, when other homes clearly struggle. Staff are very kind and empathic, clearly want to be there and have worked tirelessly to get to understand my mother's particular needs. Activities are many, varied and imaginative. I sleep easy at night knowing that my mum is in this lovely place.
The owners run an excellent care home. They are both very approachable and understanding and really seem to know what they are doing. Keep up the good work!
This is a very clean, light and airy place. The staff are always welcoming and the management team always keep us informed of any developments. The whole place radiates a positive feeling.
The premises are very clean, tidy, light and airy and welcoming when you visit.
My mum wasn't a long term resident but she was welcomed and I am confident well looked after whilst she was there.
The senior team were extremely understanding and knowledgable, giving confidence in the care offered to the residents and reflected through the team providing the care on a daily basis - they have some extremely caring and devoted people looking after the residents.
My mother suffered from gradual memory loss and deteriorating mobility while living in a large, luxury care home with many facilities for 5 years. Although she was happy there, the frequency and level of care required grew and became her overwhelming need. Since moving her to the much smaller Highland House just over a year ago, we have noticed an increase in her happiness and overall well-being. I believe that much of this is a result of the frequency and level of care and personal attention provided in a genuine, friendly and caring manner. My mother seems to be happy, comfortable and looked after at Highland House.
My mother has been in this residential home since December 2012. Whilst the standard of care was always satisfactory but now since the new owners took it over, it is now excellent in all aspects: quality of personal care, the physical environment both indoors and outdoors. I am kept informed regarding my mother's health and needs. The staff are kind and patient and attempts are made to stimulate residents. The home is spotlessly clean and welcoming to any visitors.
I visited Highland House again when my father needed to go into a home and this was my first choice and I was amazed at the change in the home since I had last visited. Highland House is a very comfortable and nicely presented home that is not too big and the improvements made to the layout and design are of very high quality and have improved the home enormously. It is lovely having the family of the owners living next door and the atmosphere is always warm and friendly with staff that are carefully selected and trained to care to a very high standard. I have recommended it many times and will continue to do so.
Mum is always calm and happy. Also well presented, clean and tidy. Her health is good however, her memory is deteriorating quickly. I would highly recommend this care home.
My mother is extremely well cared for in a kind and compassionate environment which is clean, efficient and professional. She couldn't in better hands.
Many thanks for your kind review. I will be sure to pass on to staff.
The owners are always available as they live next door and are present in the home most of the time. All requests about her care that I have made have been attended to.
On my many and frequent visits at all hours of the day and night, I have never seen or heard anything to worry me.
This is a lovely, clean home with very friendly staff. Nothing is too much trouble. My mother was bedridden but they turned her regularly and kept her clean. They turned her bed so that she could watch the birds, etc. The proprietors were involved with the home, knowing the patients needs. I cannot recommend them enough.
I would like to say that I am extremely happy with the care that my nan received within this home during the last months of her life. Considering we picked the home assuming nan would still be mobile but ended up bed bound, the home tried everything they could to try and encourage and make able and although unable to, still gave fantastic, personal, caring care for her until her last breath. I would recommend this home to anybody.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Highland House Care Home.
There are no upcoming events for Highland House Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Highland House Care Home.
Accreditations
There are no accreditations posted yet for Highland House Care Home.
Meet the Team (2)

Susan has been the Registered Manager and owner of Highland House since 2013. She has a wide experience in the care sector, including working with residents with challenging behaviour.
Susan experience also includes having obtained the Registered Managers award for elderly care. In to addition to this, she has pursed additional training in the area of safeguarding, dementia and resident well-being.

Kat has endless positivity and compassion for our family at Highland House. Always able to help you out or find a solution to a problem, she is indeed very popular with our Residents!
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