Submit a Review for The Old Downs Residential Care Centre
Castle Hill, Hartley, Longfield, DA3 7BH
View full details of The Old Downs Residential Care CentreLatest Reviews for The Old Downs Residential Care Centre
02 January 2026
My mother in law is happy and Safe, the staff always make a fuss of all the residence this is like a home from home she has lots of friends there although she can't remember. The staff do a tremendous job and everything runs like clockwork. Thank you for all your support over the last few months.
02 January 2026
My mum has been at The Old Downs for 18 months. The staff know us personally and always ask if we have had a nice visit. They are trying different methods to ensure that my mum is safe in the home as she had a fall in the summer and fractured her hip. However she was well supported post
operatively and now continues to walk round the home almost like she did pre fall. She has regular hair cuts and visits to ensure that her toe nails are kept in shape. I am grateful for the staff and their commitments to the residents in the home
02 January 2026
My mother was admitted to the Old Downs in June 2025. The care has been exemplary and my mother has settled in after a long perid in hospital. The management and staff are very approachable and absolutely have the wellbeing of the residents as their priority at all times.
02 January 2026
Visited my dear friend and i must say what a lovely care home with beautiful grounds. The staff are very welcoming and friendly.
The manager came out to greet us which was lovely and very friendly and polite.
My friend seems very settled and well cared for at the old downs. There was
activities going on and the other residents seemed very happy.
Nothing was too much trouble during my visit and i look forward to returning.
Thank you for a lovely visit
29 December 2025
My mother has been a resident at Old Downs since August , 2020 and she has been cared for very well. The
staff have been excellent in every respect. They are very caring, professional and respectful.
I cannot praise all the staff enough for their kindness and thoughtfulness with very good weekly
activities and
entertainment.
07 October 2025
Very nice atmosphere
Staff are very friendly and fantastic with the residents.
Everyone is very well cared for
Overall a a wonderful place to visit my friend.
Beautiful grounds around the home
Management are very helpful and friendly
26 June 2025
My mum has been in Old Downs since October 2024. She has been given excellent care and support. The staff are absolutely brilliant. The home is immaculate, the food always looks lovely. We as a family could not ask for anything more from everyone at Old Downs. Top marks for all of them.
25 June 2025
I have a dear friend in this lovely home. We both worked there and she is now a resident. The home is always spotlessly clean and the carers are all amazing and friendly, helpful and exactly what they are "carers". Food is great and the dining area is so lovely. Very peaceful and relaxing home for
the residents to live their life out.
20 June 2025
Mum has been at Old Downs for 5 years. We find she is treated with respect, dignity and affection and all staff know her by name. Staff often talk with us to learn more about her. There are always minor issues in any care establishment but any concerns or questions we have are generally dealt with
and answered to our satisfaction. Communication are good and staff are always happy to speak with us either at the home or on the phone. The property itself is clean, well maintained and furnishings are top quality. There always seem to be plenty of activities goin on including celebrations of birthday and cultural events. Residents can use in house hair dressers and visiting health professionals. Happy to recommend.
04 June 2025
Although I am not often a vistor every visit I make the staff are always helpful and polite and look after my mother very well. I am overall very pleased that my mother is being looked after by such a great team.
03 June 2025
Dad is very happy, well cared for, staff always happy to help with any requests, I ring regularly asking if he can watch specific things in his room on the tv, snooker, football, everyone very friendly, they all seem very fond of dad, which is very reassuring. There is always something going on,
afternoon tea, parties, pamper days etc, and regular emails or phone calls keeping me updated. Very satisfied
03 June 2025
My aunt is very happy . The staff know her very well and what keeps her content. Nothing is to much trouble and we are always kept informed of any developments. I would recommend the home to other families.
29 May 2025
Mostly good experince with OD. I think more attention is required to personal hygiene of residents.
20 May 2025
The staff are always smiling and helping the residents. They look after Mum very well. I once stayed for Mum's meal and the food was 1st class. Her room is comfortable and the outside space is beautifully kept. There are always activities for residents if they want to join in.
20 May 2025
My mother has received excellent care at the home.
28 January 2025
My dear husband deserves the best care and that is what he gets. The carers are so very kind, not only to my hubby but me as well. His face lights up when they hold out their hands. The residents are treated with the utmost care, dignity and patience. The cleaners and the staff do their utmost to
ensure that the home is clean, not an easy job. I believe that me and my sons have found the best place for my darling hubby to spend his life there.
28 January 2025
The Old Downs Residential Care Centre is a care home in the true sense of the word, the care my mum has received has been truly wonderful. There are certain members of the team that show true empathy and love, not only to her but to us as her family members. Mum is very happy there, and we are very
happy with her care.
28 January 2025
My mum has been a resident at the Old Downs Residential Care Centre since December 2022. The staff are absolutely brilliant with her, caring for her every need, as they do with all the residents. She always looks well presented and her smiles tell me she is very happy there. Her room is lovely and
always kept clean. I've had some lunches with mum so I know the food is lovely and delicious too. They have a good selection of activities every day so the residents get involved if they choose to. I really can't fault The Old Downs and it's so reassuring to know mum is getting the best care she needs. My family and I enjoy visiting her as the staff are so welcoming. Such a lovely place.
02 September 2024
My husband has been a resident since May 22nd 2023. I couldn't have chosen a better place for him. The care and attention he gets is wonderful. My husband, as well as his vascular dementia, he is almost blind. I can't thank the staff of The Old Downs enough. My family and friends all enjoy visiting
and staff are always welcoming.
27 August 2024
I can not praise The Old Downs enough. The staff are brilliant with my mum. Always discuss any concerns I have. I feel they really know mum well which is really reassuring. I know my mum is happy there and I can see the care to others. Truly amazing staff.
Latest Reviews for The Old Downs Residential Care Centre
02 January 2026
My mother in law is happy and Safe, the staff always make a fuss of all the residence this is like a home from home she has lots of friends there although she can't remember. The staff do a tremendous job and everything runs like clockwork. Thank you for all your support over the last few months.
02 January 2026
My mum has been at The Old Downs for 18 months. The staff know us personally and always ask if we have had a nice visit. They are trying different methods to ensure that my mum is safe in the home as she had a fall in the summer and fractured her hip. However she was well supported post
operatively and now continues to walk round the home almost like she did pre fall. She has regular hair cuts and visits to ensure that her toe nails are kept in shape. I am grateful for the staff and their commitments to the residents in the home
02 January 2026
My mother was admitted to the Old Downs in June 2025. The care has been exemplary and my mother has settled in after a long perid in hospital. The management and staff are very approachable and absolutely have the wellbeing of the residents as their priority at all times.
02 January 2026
Visited my dear friend and i must say what a lovely care home with beautiful grounds. The staff are very welcoming and friendly.
The manager came out to greet us which was lovely and very friendly and polite.
My friend seems very settled and well cared for at the old downs. There was
activities going on and the other residents seemed very happy.
Nothing was too much trouble during my visit and i look forward to returning.
Thank you for a lovely visit
29 December 2025
My mother has been a resident at Old Downs since August , 2020 and she has been cared for very well. The
staff have been excellent in every respect. They are very caring, professional and respectful.
I cannot praise all the staff enough for their kindness and thoughtfulness with very good weekly
activities and
entertainment.
07 October 2025
Very nice atmosphere
Staff are very friendly and fantastic with the residents.
Everyone is very well cared for
Overall a a wonderful place to visit my friend.
Beautiful grounds around the home
Management are very helpful and friendly
26 June 2025
My mum has been in Old Downs since October 2024. She has been given excellent care and support. The staff are absolutely brilliant. The home is immaculate, the food always looks lovely. We as a family could not ask for anything more from everyone at Old Downs. Top marks for all of them.
25 June 2025
I have a dear friend in this lovely home. We both worked there and she is now a resident. The home is always spotlessly clean and the carers are all amazing and friendly, helpful and exactly what they are "carers". Food is great and the dining area is so lovely. Very peaceful and relaxing home for
the residents to live their life out.
20 June 2025
Mum has been at Old Downs for 5 years. We find she is treated with respect, dignity and affection and all staff know her by name. Staff often talk with us to learn more about her. There are always minor issues in any care establishment but any concerns or questions we have are generally dealt with
and answered to our satisfaction. Communication are good and staff are always happy to speak with us either at the home or on the phone. The property itself is clean, well maintained and furnishings are top quality. There always seem to be plenty of activities goin on including celebrations of birthday and cultural events. Residents can use in house hair dressers and visiting health professionals. Happy to recommend.
04 June 2025
Although I am not often a vistor every visit I make the staff are always helpful and polite and look after my mother very well. I am overall very pleased that my mother is being looked after by such a great team.
03 June 2025
Dad is very happy, well cared for, staff always happy to help with any requests, I ring regularly asking if he can watch specific things in his room on the tv, snooker, football, everyone very friendly, they all seem very fond of dad, which is very reassuring. There is always something going on,
afternoon tea, parties, pamper days etc, and regular emails or phone calls keeping me updated. Very satisfied
03 June 2025
My aunt is very happy . The staff know her very well and what keeps her content. Nothing is to much trouble and we are always kept informed of any developments. I would recommend the home to other families.
29 May 2025
Mostly good experince with OD. I think more attention is required to personal hygiene of residents.
20 May 2025
The staff are always smiling and helping the residents. They look after Mum very well. I once stayed for Mum's meal and the food was 1st class. Her room is comfortable and the outside space is beautifully kept. There are always activities for residents if they want to join in.
20 May 2025
My mother has received excellent care at the home.
28 January 2025
My dear husband deserves the best care and that is what he gets. The carers are so very kind, not only to my hubby but me as well. His face lights up when they hold out their hands. The residents are treated with the utmost care, dignity and patience. The cleaners and the staff do their utmost to
ensure that the home is clean, not an easy job. I believe that me and my sons have found the best place for my darling hubby to spend his life there.
28 January 2025
The Old Downs Residential Care Centre is a care home in the true sense of the word, the care my mum has received has been truly wonderful. There are certain members of the team that show true empathy and love, not only to her but to us as her family members. Mum is very happy there, and we are very
happy with her care.
28 January 2025
My mum has been a resident at the Old Downs Residential Care Centre since December 2022. The staff are absolutely brilliant with her, caring for her every need, as they do with all the residents. She always looks well presented and her smiles tell me she is very happy there. Her room is lovely and
always kept clean. I've had some lunches with mum so I know the food is lovely and delicious too. They have a good selection of activities every day so the residents get involved if they choose to. I really can't fault The Old Downs and it's so reassuring to know mum is getting the best care she needs. My family and I enjoy visiting her as the staff are so welcoming. Such a lovely place.
02 September 2024
My husband has been a resident since May 22nd 2023. I couldn't have chosen a better place for him. The care and attention he gets is wonderful. My husband, as well as his vascular dementia, he is almost blind. I can't thank the staff of The Old Downs enough. My family and friends all enjoy visiting
and staff are always welcoming.
27 August 2024
I can not praise The Old Downs enough. The staff are brilliant with my mum. Always discuss any concerns I have. I feel they really know mum well which is really reassuring. I know my mum is happy there and I can see the care to others. Truly amazing staff.