The Old Downs Residential Care Centre

Castle Hill, Hartley, Longfield DA3 7BH

The Old Downs Residential Care Centre is a beautiful period building originating in the 1800's. The Home offers outstanding residential care to elderly people with a diagnosis of Dementia. While the Home boasts modern amenities, it retains many of its original features and characters.

The Home offers a stimulating yet calming environment to match the needs of the residents. There are individual rooms for all residents, some with en-suite facilities. Other amenities include one dining room, a large conservatory area with additional dining facilities, three lounges on the ground level, two lounges on the first floor, an onsite Hair Salon, a secure coffee terrace and beautiful, secure gardens.

The Old Downs is staffed by a dedicated and highly skilled team of carers. Activities staff also work hard to ensure there is something for everyone and all are invited to join in. Residents also enjoy celebrating special occasions such as birthdays and anniversaries. Regardless of capability, they offer something for everyone – even if it’s just a chat and holding hands – the focus is on interaction at all levels.

Group: Nellsar Care Homes

Person in charge: Caroline Cheeseman (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 8

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Castle Hill can be accessed by either Fawkham Road or Ash Road. Situated within 10 minute walk from Longfield Rail Station. Approximately 10 minutes drive from the M25 and A2.

Visiting:

The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch.

Latest Care Quality Commission* Report on The Old Downs Residential Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for The Old Downs Residential Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for The Old Downs Residential Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.639 for The Old Downs Residential Care Centre is calculated as follows: ( (108 Excellents x 5) + (56 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 166 Ratings = 4.639

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Old Downs Residential Care Centre is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 12 Reviews ÷ 8.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 The Old Downs Residential Care Centre has a Review Score of 9.6 (9.639) from 14 Reviews


Average Ratings

  • Excellent
    9
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Old Downs Residential Care Centre?

  • Extremely LIKELY
    14
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Old Downs Residential Care Centre

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Respite Resident/Service User
    1
  • more

My Dad is 89, with moderate but increasing dementia, and just about managing to remain in his own home with his wife, also in her late 80s. Dad has spent two separate weeks recently at Old Downs, to give his wife a short respite from his care needs.
I have visited Dad daily, at various times of the day. On each occasion, I have been impressed with the wonderful level of care and attention he has received from all the staff. Every person has treated Dad with utmost respect and compassion, holding his hand, speaking gently with him and listening to him. This might be the lady with the tea trolley, any of the care/activities staff, whether in the lounges, the dining room, or at Reception. Dad has a sense of humour & he has clearly enjoyed the relaxed chit-chat with all the staff. Everybody knew Dad's name, and he was welcomed back on his repeat visit like a member of the family.
The staff are kind and gentle with Dad, giving him choices and suggestions to fill his time.
I am very grateful.

How likely would you be to recommend The Old Downs Residential Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Very impressed with the care home. Staff give the residents dignity and respect. Food fab, never a problem to have lunch or dinner with relatives. Rooms clean and tidy, activities good and tries to engage members. Staff pleasant and facilities good.

How likely would you be to recommend The Old Downs Residential Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

If I had to go into care I would go there again to The Old Downs.
The food was good.
The staff were very, very pleasant.
I have no complaints.
The room with a view was absolutely perfect.
It was all better than expected.
Next time I'd like brown bread, please.

How likely would you be to recommend The Old Downs Residential Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Caroline Cheeseman, Home Manager at The Old Downs Residential Care Centre responded to this review on 20 Sep 2017:

It is a joy to look after respite residents and we always look forward to them coming back again. Brown bread it is!

As soon as we looked around this care home we knew it was the one for our granny. The love that the staff give to the residents is clear, nothing is too much trouble and they are always happy to be there. Our granny is so happy and contented in her new surroundings which is extremely important to us. We would recommend this home to anyone who is struggling with putting their loved one in a home - you won't regret it.

How likely would you be to recommend The Old Downs Residential Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Caroline Cheeseman, Home Manager at The Old Downs Residential Care Centre responded to this review on 11 Aug 2017:

This is a lovely testament to the way the staff care for all of our residents. Thank you.

All the staff could not be more hardworking, caring and supportive. I spend a fair amount of time away from home and in the past, I have felt anxious when leaving my father. I no longer worry about that, knowing Dad is being well cared for and I was extremely grateful to them recently when they e-mailed me photos of dad enjoying an afternoon tea party for his birthday. When visiting, I am often shown photos of Dad participating in activities etc, which is lovely to see, knowing he is enjoying himself and is happy and content.

How likely would you be to recommend The Old Downs Residential Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Caroline Cheeseman, Home Manager at The Old Downs Residential Care Centre responded to this review on 12 Jul 2017:

A lovely comment. Our staff all work really hard to ensure that residents are supported when family members are away. We encourage families to keep in touch if they want to. Our new phone system makes this a little easier now too.

I would say that one of the most important things about a home of any sort is "the staff". The staff at The Old Downs are hard working, patient, caring and kind. The team in the kitchen are also hard working and create lovely nourishing meals, cakes and snacks. Management and entertainment team do their best to create stimulating activities for all.

How likely would you be to recommend The Old Downs Residential Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

Caroline Cheeseman, Home Manager at The Old Downs Residential Care Centre responded to this review on 11 Jul 2017:

Thank you for the comment recognising the hard work and dedication of the staff here at The Old Downs. We are always looking for new ideas for activities.

I think the quality and variety of food that is prepared for the resident is outstanding (the taste is also good since I have sampled many just to be helpful). I think the activities have greatly improved in the past two years and the staff never fail to be supportive, friendly and caring.

How likely would you be to recommend The Old Downs Residential Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Caroline Cheeseman, Home Manager at The Old Downs Residential Care Centre responded to this review on 20 Jun 2017:

What a lovely review, we are improving our service all the time with feedback from our residents and relatives.

I am in the most vulnerable situation imaginable living on the other side of the world. However, I feel blessed to know that my mum is being loved and cared for every day. I am always made to feel very welcome when I visit my mum in her home surrounded by professional carers and countless cups of tea!

How likely would you be to recommend The Old Downs Residential Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Caroline Cheeseman, Home Manager at The Old Downs Residential Care Centre responded to this review on 28 Jun 2017:

At The Old Downs we understand how difficult it is living far away and we encourage continued communication to our residents via email and Skype/face time where possible and our kettle is never cold!

It's great to see the changes being made to the home, it looks so much brighter and more welcoming since the refurbishment started and it is really nice that the gardens are being smartened up too.
The staff in the home are fantastic, we can see how much they genuinely care for mum and just how hard they work. It would be good if there was the facility to take on more staff so that they are not so overstretched with their workloads.
One thing we would like to see more of if at all possible, would be to have more frequent outings for the residents.
Overall, we are very pleased with the level of care.

How likely would you be to recommend The Old Downs Residential Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Caroline Cheeseman, Home Manager at The Old Downs Residential Care Centre responded to this review on 21 Jun 2017:

It is lovely to hear that the improvements made recently are noticeable, we are arranging more outings to local places of interest. We also acknowledge how hard our dedicated staff work.

My mother has been a resident for 17 months and has had excellent care from her first day. Her care has continually been of a very high standard and I have great confidence in all staff at all levels. I am regularly updated if there are any concerns as well as if my mother's health changes. The care home has a very friendly atmosphere at all times with cheery faces. Residents are kept as active as allows, staff work hard to make sure all the resident's needs are met at all times. There are meetings for relatives/relations periodically. All in all, a good care home, and I am pleased to have been able to get my mother a place.

How likely would you be to recommend The Old Downs Residential Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

Caroline Cheeseman, Home Manager at The Old Downs Residential Care Centre responded to this review on 16 Jun 2017:

Thank you for your comment. I agree, we have a friendly home, our cheery faces are caused by our residents/relatives/visitors.

The Old Downs is set in lovely gardens and is a very beautiful old building. The staff are very caring and understanding of the residents' needs.
In my opinion, a very good care home.

How likely would you be to recommend The Old Downs Residential Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Caroline Cheeseman, Home Manager at The Old Downs Residential Care Centre responded to this review on 08 Jun 2017:

Thank you for your feedback about our lovely home and the positive comment of the staff.

One would have to go a long way to find a home to come anywhere near the excellence of Old Downs.

How likely would you be to recommend The Old Downs Residential Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Caroline Cheeseman, Home Manager at The Old Downs Residential Care Centre responded to this review on 08 Jun 2017:

Thank you for this lovely comment which mirrors the way that the team at The Old Downs feels about working here.

My mother lived at the Old Downs Residential Care Centre from January 2015 until her death in March 2017. We got a good impression of the home straight away and mum settled in immediately. It provided a warm caring, friendly atmosphere and we cannot speak too highly of the staff. They were warm, friendly and caring and did everything they could to look after mum. They were magnificent in the final period when mum was on end of life care. A great big thank you to you all.

How likely would you be to recommend The Old Downs Residential Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

I cannot fault the care and attention given to my mother over the time she spent at The Old Downs. The staff were at all times attentive treating their charges with care and dignity and the facilities excellent.

I would not hesitate to recommend this home for anyone in need of residential dementia care.

How likely would you be to recommend The Old Downs Residential Care Centre? Extremely Likely

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Average Rating:   5 out of 5

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