The Old Downs Care Centre

On the whole my wife is cared for well although at times I think personal hygine could be better

Lovely home, shows great empathy to its residents, warm feelings

The staff are very friendly, and kind and always happy to help you Mum can be quite difficult but the staff are very patient with her

For seven years, my Dad has been in The Old Downs. Our family feel he would not have had the care anywhere else that he has had here. The staff are amazing, caring, happy, loving. It is truly a care home because the staff here truly care. I would recommend it to anyone. The love and care Dad has been given here is nothing short of outstanding.

My mother in law is happy and Safe, the staff always make a fuss of all the residence this is like a home from home she has lots of friends there although she can't remember. The staff do a tremendous job and everything runs like clockwork. Thank you for all your support over the last few months.

My mum has been at The Old Downs for 18 months. The staff know us personally and always ask if we have had a nice visit. They are trying different methods to ensure that my mum is safe in the home as she had a fall in the summer and fractured her hip. However she was well supported post operatively and now continues to walk round the home almost like she did pre fall. She has regular hair cuts and visits to ensure that her toe nails are kept in shape. I am grateful for the staff and their commitments to the residents in the home

My mother was admitted to the Old Downs in June 2025. The care has been exemplary and my mother has settled in after a long perid in hospital. The management and staff are very approachable and absolutely have the wellbeing of the residents as their priority at all times.

The manager came out to greet us which was lovely and very friendly and polite.

Nothing was too much trouble during my visit and i look forward to returning.

Thank you for a lovely visit

entertainment.

Management are very helpful and friendly

My mum has been in Old Downs since October 2024. She has been given excellent care and support. The staff are absolutely brilliant. The home is immaculate, the food always looks lovely. We as a family could not ask for anything more from everyone at Old Downs. Top marks for all of them.

I have a dear friend in this lovely home. We both worked there and she is now a resident. The home is always spotlessly clean and the carers are all amazing and friendly, helpful and exactly what they are "carers". Food is great and the dining area is so lovely. Very peaceful and relaxing home for the residents to live their life out.

Mum has been at Old Downs for 5 years. We find she is treated with respect, dignity and affection and all staff know her by name. Staff often talk with us to learn more about her. There are always minor issues in any care establishment but any concerns or questions we have are generally dealt with and answered to our satisfaction. Communication are good and staff are always happy to speak with us either at the home or on the phone. The property itself is clean, well maintained and furnishings are top quality. There always seem to be plenty of activities goin on including celebrations of birthday and cultural events. Residents can use in house hair dressers and visiting health professionals. Happy to recommend.

Although I am not often a vistor every visit I make the staff are always helpful and polite and look after my mother very well. I am overall very pleased that my mother is being looked after by such a great team.

Dad is very happy, well cared for, staff always happy to help with any requests, I ring regularly asking if he can watch specific things in his room on the tv, snooker, football, everyone very friendly, they all seem very fond of dad, which is very reassuring. There is always something going on, afternoon tea, parties, pamper days etc, and regular emails or phone calls keeping me updated. Very satisfied

My aunt is very happy . The staff know her very well and what keeps her content. Nothing is to much trouble and we are always kept informed of any developments. I would recommend the home to other families.

The staff are always smiling and helping the residents. They look after Mum very well. I once stayed for Mum's meal and the food was 1st class. Her room is comfortable and the outside space is beautifully kept. There are always activities for residents if they want to join in.

My mother has received excellent care at the home.

My dear husband deserves the best care and that is what he gets. The carers are so very kind, not only to my hubby but me as well. His face lights up when they hold out their hands. The residents are treated with the utmost care, dignity and patience. The cleaners and the staff do their utmost to ensure that the home is clean, not an easy job. I believe that me and my sons have found the best place for my darling hubby to spend his life there.

The Old Downs Residential Care Centre is a care home in the true sense of the word, the care my mum has received has been truly wonderful. There are certain members of the team that show true empathy and love, not only to her but to us as her family members. Mum is very happy there, and we are very happy with her care.