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Mill Road, Strood, Rochester, ME2 3BU
View Full Details of Shaws Wood Residential Care HomeLatest Reviews for Shaws Wood Residential Care Home
25 November 2025
My mother moved into Shaws Wood in February 25 after a stay in hospital, the manager held a bed for us at no cost until we could get agreement from Greenwich Council to move her to be close to me. The staff were always very caring and thoughtful towards mum with nothing to much trouble. Sadly mum was very poorly and passed away in September, the manager went out of her way to ensure she could return home from hospital which we wanted. She was cared for with love and kindness throughout her stay and we were supported during this time but particularly in her final days. Thank you to the whole team at Shaws Wood.
21 July 2025
Management are rude, and unhelpful, no empathy at all. Even the little things like saying 'hello' are a struggle for them. On the day we moved our friend, we arrived to find their belongings put in black bags with no care or respect, they were simply left outside their room like bags of rubbish. No respect or care given for personal items such as photos which were thrown in a bag with toiletries. They were sent to their new, and I must say, far better home. without all relevant paperwork, including the DNR. We would not recommend this home. Some of the care staff were lovely and kind, and are the only good thing about this place.
27 February 2024
My 94-year-old mum was moved into Shaws Wood in September 2023 after a number of falls and a few weeks in hospital. As Mum’s care is socially funded we did not really have any choice; however, Mum has really landed on her feet and Shaws Wood is definitely a place I would recommend. The staff there are all really lovely and caring; Mum is happy, safe and very well looked after. There are activities which (I believe) Mum frequently joins in with; Mum has advanced dementia so doesn’t remember what she does each day, bless her. Any queries I have (which are few) are replied to very promptly, especially early on when I wasn’t sure how some things worked e.g. paying for hairdresser etc. Thank you to everyone at Shaws Wood.
30 August 2019
So pleased to have found this exceptional home for my mum. It’s a home from home place. So friendly and efficient. Nothing is too much trouble. Always plenty of activities going on and entertainment. I feel happy knowing I’m leaving my mum in capable safe hands.
Latest Reviews for Shaws Wood Residential Care Home
25 November 2025
My mother moved into Shaws Wood in February 25 after a stay in hospital, the manager held a bed for us at no cost until we could get agreement from Greenwich Council to move her to be close to me. The staff were always very caring and thoughtful towards mum with nothing to much trouble. Sadly mum was very poorly and passed away in September, the manager went out of her way to ensure she could return home from hospital which we wanted. She was cared for with love and kindness throughout her stay and we were supported during this time but particularly in her final days. Thank you to the whole team at Shaws Wood.
21 July 2025
Management are rude, and unhelpful, no empathy at all. Even the little things like saying 'hello' are a struggle for them. On the day we moved our friend, we arrived to find their belongings put in black bags with no care or respect, they were simply left outside their room like bags of rubbish. No respect or care given for personal items such as photos which were thrown in a bag with toiletries. They were sent to their new, and I must say, far better home. without all relevant paperwork, including the DNR. We would not recommend this home. Some of the care staff were lovely and kind, and are the only good thing about this place.
27 February 2024
My 94-year-old mum was moved into Shaws Wood in September 2023 after a number of falls and a few weeks in hospital. As Mum’s care is socially funded we did not really have any choice; however, Mum has really landed on her feet and Shaws Wood is definitely a place I would recommend. The staff there are all really lovely and caring; Mum is happy, safe and very well looked after. There are activities which (I believe) Mum frequently joins in with; Mum has advanced dementia so doesn’t remember what she does each day, bless her. Any queries I have (which are few) are replied to very promptly, especially early on when I wasn’t sure how some things worked e.g. paying for hairdresser etc. Thank you to everyone at Shaws Wood.
30 August 2019
So pleased to have found this exceptional home for my mum. It’s a home from home place. So friendly and efficient. Nothing is too much trouble. Always plenty of activities going on and entertainment. I feel happy knowing I’m leaving my mum in capable safe hands.