What types of Care is Shaws Wood Residential Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Shaws Wood Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Shaws Wood Residential Care Home to the centre of Rochester?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Shaws Wood Residential Care Home, Mill Road, Strood, Rochester, Kent ME2 3BU

Shaws Wood Residential Care Home

Mill Road, Strood, Rochester ME2 3BU

6.5 3 Reviews

Care Provided

Primary Care Categories

Older Person Care
Dementia
Mental Health Condition
Visual / Hearing Impairment

Length of Stay

Permanent Care
Respite Care

Care Types Provided

Dementia Residential Care
For a maximum of 39 Service Users

Dementia Care Types

Mild Dementia
Moderate Dementia
Advanced/Complex Dementia

Other Care Provided

Parkinson's Disease
Convalescent Care

Facilities

Own Furniture if required
Smoking not permitted
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Wheelchair Access
Gardens
Phone Point in own room
Television point in own room
Residents Internet Access

Funding & Fees

Additional charges are made for some services such as hairdressing, chiropody and some day trips.

Funding Types Accepted

Self Funding (Private)
Local Authority with Top Up

Good to Know

Owner

MDJ Homes Ltd

Person in charge

Kirsty Griffths (Manager)

Local Authority / Social Services

Medway Council

Admission Criteria

Ages 60+

Care Home Design/Build

Purpose Built: Yes
Last Refurbishment: 2014
Number of floors: 2

Room Information

Single Rooms (39)
Couples/Companion Rooms (0)

Parking

Large car park is available.

Review from J O (Friend of Resident) published on 21 July 2025 Submitted via Website • Report

Overall Experience

Management are rude, and unhelpful, no empathy at all. Even the little things like saying 'hello' are a struggle for them. On the day we moved our friend, we arrived to find their belongings put in black bags with no care or respect, they were simply left outside their room like bags of rubbish. No

respect or care given for personal items such as photos which were thrown in a bag with toiletries. They were sent to their new, and I must say, far better home. without all relevant paperwork, including the DNR. We would not recommend this home. Some of the care staff were lovely and kind, and are the only good thing about this place.

Reply from Anita Tricker, Head of OPERATION AND DEVELOPMENT at Shaws Wood Residential Care Home

Unfortunately, we have limited availability of boxes and so when someone comes into the home without cases or suitable bags we occasionally find ourselves resorting to sacks, however, we do try to avoid it. Yor comments have prompted a change in that we will ask that loved ones bring in suitable cases for packing when needed and we will no longer use black sacks as I fully appreciate this isn't ideal. I was surprised to see such a negative review when we worked so closely with the social care team and the next of kin, it is always difficult when we are unable to fully meet someone's needs. We routinely have a wide array of activities and outings, and always looks to ensure that those that live here are treated with dignity and respect. I have spoken with the management team and both myself and the Manager are very sorry that your experience of the home was so negative, I would be very happy to speak with you regarding your experiences when you visited.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Jan B (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report

Overall Experience

My 94-year-old mum was moved into Shaws Wood in September 2023 after a number of falls and a few weeks in hospital. As Mum’s care is socially funded we did not really have any choice; however, Mum has really landed on her feet and Shaws Wood is definitely a place I would recommend. The staff there are

all really lovely and caring; Mum is happy, safe and very well looked after. There are activities which (I believe) Mum frequently joins in with; Mum has advanced dementia so doesn’t remember what she does each day, bless her. Any queries I have (which are few) are replied to very promptly, especially early on when I wasn’t sure how some things worked e.g. paying for hairdresser etc. Thank you to everyone at Shaws Wood.

Reply from Anita Tricker, Head of Operation and Development at Shaws Wood Residential Care Home

Thank you from everyone at Shaws Wood - there is nothing more important to us than feedback from those who live here and their families.

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Cleanliness
Treated with Dignity
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Review from Amanda E (Daughter of Resident) published on 30 August 2019 Submitted via Website • Report

Overall Experience

So pleased to have found this exceptional home for my mum. It’s a home from home place. So friendly and efficient. Nothing is too much trouble. Always plenty of activities going on and entertainment. I feel happy knowing I’m leaving my mum in capable safe hands.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money

Shaws Wood Residential Care Home Reviews (3)

6.5

Shaws Wood Residential Care Home has a Review Score of 6.5 (6.461) out of 10, based on 2 reviews in the last 2 years.
Over all time Shaws Wood Residential Care Home has 3 reviews.

Order by:

Total of 3, showing 1-3

Current Review Score: 6.5 (6.461)

Overview of Review Score

The Review Score of 6.5 (6.461) out of 10 for Shaws Wood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 3.3 out of 5 from 2 Reviews in the last 24 months.
The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.333 for Shaws Wood Residential Care Home is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 21 Ratings = 3.333
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.128 Points relating to the number of positive Reviews for Shaws Wood Residential Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8. 1 Positive Reviews ÷ 7.8 = 0.128
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.