Maplewood Court

Northumberland Road, Maidstone ME15 7TA
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Top 20 carehome certificate
10 34 Reviews
  • Maplewood Court, Maidstone
Maplewood Court is a purpose-built care home offering the highest quality residential, nursing, dementia and respite care in a five-star setting.

Maplewood Court has 72 individual en-suite rooms and state-of-the-art facilities, including a café bistro, a hair and nail salon, barbers, activities room, private dining room, orangery, a multi-functional communal TV room, assisted bathroom and multiple air-conditioned lounges, some with balconies that overlook the landscaped courtyard garden areas.

Maplewood Court offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Maplewood Court is part of Oakland Care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1840
  • Self-Funded Residential Dementia Care: from £1898
  • Self-Funded Nursing Care: from £1955

These prices are only a guideline, please contact Maplewood Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jo Mazza (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (72)

Visiting

  • Safe Visiting Suite and Enhanced Nominated Visitor appointments available .

Parking

  • Parking On-site for Visitors

Maplewood Court Reviews (34)

10

Maplewood Court has a Review Score of 10 (9.972) out of 10, based on 21 reviews in the last 2 years.
Over all time Maplewood Court has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Maplewood Court
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Total of 34, showing 1-20
Review from David G (Son of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad was only a resident for a few weeks, but we know that he settled in well and made a few friends and enjoyed his short stay. It was clear from the start that all the staff were engaged, happy and enthusiastic about everything they did. That was also born out when we attended the Summer Open Day
event when we were particularly pleased to see that fun and energy that continued day after day with the residents and not just for the open day event. The final week was obviously more difficult but with the loving care that your team gave, that time was so much easier for him. All the staff involved were wonderful and the care and support that you showed to us during that difficult time was exceptional. Words cannot fully express how grateful we are to all the staff involved, you were all wonderful and we thank you all.
Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a positive review. It was our absolute pleasure to take care of Dad and lovely to get to know you all too. I will of course pass on your lovely feedback to the team as they work so hard and really appreciate the positive comments. Jo Mazza - GM

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Review from A S (Friend of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very warm welcome, excellent staff, beautifully kept reception and cafe. Very clean everywhere.
Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you for your kind words. It ,means a lot to the team at Maplewood, as it's why we do what we do!

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Review from K M (Friend of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I viewed Maplewood and was extremely impressive with the whole place. Very modern and clean with fabulous facilities.
The staff and management were so helpful and kind. Nothing is any trouble for them. Always staff on hand to answer any questions.
A lovely reception from staff, management on every
visit. 'A breath of fresh air to me'.
Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you for your kind words. It means a lot to the team at Maplewood Court.

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Review from Melissa H (Granddaughter of Resident) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has gone from strength to strength since moving into Maplewood back in Spring 2024 (after breaking her hip weeks before following her 90th birthday) and this is all thanks to the wonderful care and attention from all staff. Her medical needs were high when she first became a resident
so she was upstairs then once she was more mobile, it was suggested that she move downstairs where she thrives even more as she loves to sit and watch all that goes on. My grandmother is unique and the staff were quick to learn her ways and adapt how they deal with her. They are always friendly and there to speak to upon a visit. We visit regularly with our own young family along with the children we care for daily and are always made to feel welcome too. The residents have activities on daily and are always invited along but never pushed if they choose not to participate. She says she is enjoying her new home, is treated like royalty and with respect and does not wish to go home.
Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave Maplewood such a lovely review. It is our absolute pleasure to take care of your Grandmother and she has indeed gone from strength to strength since living here. I will of course share your lovely comments with the team.

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Review from J B (Nephew of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Uncle taken in for two weeks respite care. Treated with respect and dignity in very clean and modern accommodation. Overall very impressed.
Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a lovely review. It was an absolute pleasure to take care of your Uncle and hope he is doing well at home. I will of course pass on your lovely feedback to the team. Jo Mazza - GM

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Review from Stephen L (Son of Resident) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Care home have been excellent. The staff are friendly and caring. Whenever there are issues, Mother has had a fall etc. they have been quick to contact the family, reassure us and advise us what they are doing and what we need to do. I cannot fault anything they have in the care of my Mother!
Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a lovely review. It is an absolute pleasure looking after Mum and will of course pass on your lovely comments to the team. GM

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Review from Sally O (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise or thank Maplewood Court enough for everything they have done for my mum. The home is luxurious, clean and a real home from home, but best of all is the care that they provide. All the staff are friendly, approachable and really care for the residents. They have transformed my mum back
to her old self and for that I will be eternally grateful.
I would recommend this home to anyone. It's excellent.
Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a lovely review. It was an absolute pleasure to take care of your Mum and we will all miss her greatly. I will of course share your lovely feedback with the team.

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Review from N B (Son of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was so important to find the best nursing care for my mother in law to cater for her physical, medical and well being care. From the first telephone call through to my mother in law arriving from hospital - it has been so smooth and reassuring. We really could not have found a more ideal home than
Maplewood Court. It is such a modern, safe and calming place where my wife and I plus daughter know our mother in law is being constantly supported. The wonderful rooms, lovely lounges and hotel feel to the whole environment helped my mother in law settle in. The absolute stand out is the truly amazing staff who focus on kind and thoughtful nursing and pastoral care. The wide range of restaurant standard food and menus has made my mother in law to re-love food again.
Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you so much. We'll share your kind words with the wider Maplewood team.

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Review from Graeme H (Son of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at Maplewood Court for several years.
I visited several homes before my Mum moved into care and Maplewood was by far the best.
My Mum is so well looked after and all the staff are always welcoming when family members visit. The staff are very good to her and she always appears
to be happy considering she severe dementia and is bed ridden.
Id like to thank all the staff for all they do.
Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a lovely review. I will of course share your lovely comments with the team. GM

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Review from Barbara C (Daughter of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We really could not have found a lovelier home for our dear Mum than Maplewood Court. It is such a beautiful and therapeutic place to be, where Mum, and all of our family, feel valued and cared for. The staff are so kind, and we have the peace of knowing that she really is in the best of care. Mum
used to love going out to coffee shops, and so the 'Bistro' is a lovely area where we sit with her, and have a cuppa and a piece of home made cake. For many years, Mum liked to paint with watercolours, and a lovely lady who does crafts with the residents, has been helping her to begin enjoying her painting again, which is so lovely to see. We truly can't tell you how very thankful we are for the blessing that is Maplewood Court.
Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you, Graeme for your kind words. This means a lot to our team.

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Review from D T (Niece of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our initial experience of Maplewood Court and their excellent staff team is very positive indeed. From the very first phone call we made as novices to this sector to where we are now, well informed and assisted at every stage to select appropriate care for my aunt.
My aunt, initially a reluctant
resident, was within a few short weeks at the hands of caring, friendly staff exercising their many skills to introduce her to the rhythms and activities of the home, settling beautifully and looks and feels much happier and healthier than when she arrived. She now feels involved and accepted by a good circle of friends and attends most activities, not to mention having her hair styled regularly and looking forward to the ministrations of the chiropodist. So much so we often find it difficult to catch her in her room when ringing her.
We cannot fault the care and the attention to detail in the home, all queries are dealt with speedily and followed up whenever necessary.
Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a positive review. Your Aunt is settling beautifully with us. I will share this lovely feedback with the team.

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Review from Paul L (Son of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last 15 months of her life at Maplewood Court until she passed away recently. During this time, she was extremely happy and received fantastic care from the team at the Maplewood Court care home. From the top down, I have never seen so many smiling, welcoming and caring personnel.
Nothing was too much trouble, there was always staff on hand to provide any assistance and motivation. My mother was involved in a variety of daily activities and really looked forward to her weekly "pamper" session with the hairdresser. Our family could not have been happier with the love and care that our mum received at Maplewood Court care home and we would like to take this opportunity of thanking everyone for their amazing contribution to her life.
Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you so much for your kind words, which the whole team value, as it is always nice to receive positive feedback. Your mother will be missed!

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Review from J O (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Maplewood Court has been home to my Dad for the last 2 years until he sadly passed away recently.
Dad received excellent care, he was not always the easiest of residents but the team showed understanding, care and patience always.
The home itself is fabulous and clean and nothing is too much trouble
for anyone.
Thank you to you all.
Reply from Kerrie Mills, General Manager at Maplewood Court

Thank you so much for leaving us such a lovely review. It was an absolute pleasure for us to take care of Dad and he will be missed by us all.

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Review from M H (Daughter of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the physical and emotional care given to my mother during her five-month residence and especially in her last week. The facilities and catering in the home are excellent but, more importantly, the staff are without exception supportive, caring and loving. It is hard to place a loved one
in someone else's care but I couldn't have wished for better.
Reply from Jo Mazza, General Manager at Maplewood Court

Thank you for leaving such a lovely review of our home. It was a pleasure to take care of your Mum and you will both be missed.

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Review from J J (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for looking after my mum after her operation it was brilliant respite for her she made new friends and loved the food and activities. From hospital to care home was a smooth transition. Once again thank you to the all staff you are amazing.
Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you. We're glad your mum enjoyed her stay and will share your comments with the team here.

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Review from A M (Respite Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A bright, cheerful home. Friendly, responsive and caring staff. Lovely facilities. Food choices very good. Laundry service staff were cheerful and very efficient. No items lost and my clothes all returned to me according to the manufacturer's labels. I would thoroughly recommend this home. I stayed
for 2 weeks post-op respite care.
Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us a lovely review. It was our pleasure to take care of you and I will of course pass on your feedback to the team.

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Review from P L (Son of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the minute my mother arrived at Maplewood two years ago, until her final passing recently, the service from the team at Maplewood has been excellent. Whilst my mother was a spirited and determined individual, she received a consistent and compassionate high level of care. Our family felt she was
always in a safe place with her best interests always taken into account. The home was spotlessly clean, the quality of the food perfectly suited and nothing was ever too much trouble. The whole team must be commended and we are grateful for their attention.
Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a lovely review. I will of course share this with a team. It was our absolute pleasure to take care of your mother and get to know you all.

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Review from S H (Son of Resident) published on 1 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were really impressed with the care and the facilities. My mother was so much happier at the home. The staff were lovely and friendly. The atmosphere was so relaxing. The communication was timely and kept us informed of my mother's condition, which was reassuring as both my brother and I are not
local. Thank you.
Reply from Kerrie Mills, General Manager at Maplewood Court

Thank you so much for taking the time to leave us a review. It was an absolute pleasure to look after Mum and she is missed. I will of course share your lovely feedback with the team.

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Review from Kim O (Daughter of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Maplewood Court in July 2023 after a very bad experience at an assessment centre. The staff spent time and effort to make my Mum feel safe and secure at Maplewood. There were reviews every month about how Mum was doing and also residents' family meetings held regularly where we had a
chance to talk with the Manager and other families.
Mum had dementia and was not always easy but the staff dealt with her as if she was one of their family. She passed away in early February. The staff took care of Mum but also ensured that the family was ok too. It was clear that they cared about Mum a lot and did everything to make her last couple of days as comfortable as possible. The manager came in to check on us and even the reception staff made sure we were ok on our arrival and departure each day. I could not have asked for more for Mum and highly recommend Maplewood Court.
Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a lovely review. it was our absolute pleasure to care for your Mum at Maplewood Court and she will be greatly missed as will you all. I will of course pass on these lovely comments to the team at our daily meeting. Best Wishes Jo - GM

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Review from C M (Respite Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was there for respite care. Everyone was cheerful and introduced themselves, so a very friendly environment. Everywhere was very clean. I felt well cared for and safe.
Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a lovely review. It was our pleasure to have you with us and I will pass on your lovely feedback to the team.

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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Maplewood Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.972 for Maplewood Court is calculated as follows: ( (245 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 250 Ratings = 4.972
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maplewood Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (4)

Joanna

Joanna Mazza

Job Title: General Manager Joined: 2022

I qualified as a Registered General Nurse in 1994 and began my career working in a hospital in general medicine, before moving into more acute cardiac services working on Coronary Care.
I then became a Cardiac Research Nurse and spent time working on the Heart Protection Study in partnership with the John Radcliffe Hospital in Oxford.


I then moved into the private sector and worked as a Clinical Nurse Adviser working in primary care working my way up to Field Manager before moving into Elderly Care in 2007.

My ethos in my role is very much that with great teamwork and collaboration we can achieve anything for our residents and their families, and every single staff member contributes to the success of the home.


I have previously been nominated for Nurse Adviser of the Year at the Pf Awards and in elderly care, I was more recently nominated in Dementia Environment and Care Manager categories in both the National Dementia Awards and National Care Awards.


Our residents are at the centre of everything we do at Maplewood Court. In my spare time, I enjoy spending time with my family – I have ten-year-old twin girls and I enjoy running approximately three times a week.

Karolina

Karolina Faryniarz

Job Title: Deputy Manager Joined: 2025

Originally from Poland, I moved to the UK in 2011 with a passion for making a difference in people’s lives. I studied Health and Social Care and knew early on that caring for older people was my calling. I began working in care homes at the age of 18 and have since progressed through various roles, from Healthcare Assistant to Assistant Practitioner, Unit Manager, and now Deputy Manager. I have always treated residents as I would my own family—with compassion, respect, and dignity. Working at Oakland Care allows me to continue doing what I love in a supportive, values-driven environment. I take great pride in being part of a team that truly puts people first, and I’m inspired every day by the positive impact we make in our residents’ lives.

Michael

Michael Marley

Job Title: Senior Client Relations Manager Joined: 2022

I am delighted to have joined the Oakland Care family as Senior Client Relations Manager for Maplewood Court. My experience in the role goes back 11 years now, including the commissioning of a new care home. Nothing gives me greater satisfaction than assisting families to explore full-time care options, whilst sharing insights during what is often a stressful time for them. Outside of work, my biggest passion has always been travel, which hopefully will become easier again in the fullness of time!

Neal

Neal Whittle

Job Title: Client Relations Assistant Joined: 2023

I’m very proud to be a part of the Oakland Care family. I originally trained as a photographer and photographic printer back in the days of film! From shooting family portraits in the studio one day to being in the darkroom the next, it was a varied job. Working for Oakland Care has been by far the most personally rewarding; helping residents and their families navigate what can be a difficult and stressful pathway to happiness gives me immense pleasure. Our residents are at the heart of everything we do here at Oakland Care, and I feel truly humbled to be a part of it. Outside of work, I enjoy getting out in the fresh air, either on my bike or walking in the countryside.

Frequently Asked Questions about Maplewood Court

What types of Care is Maplewood Court registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Maplewood Court have?

There are 72 Single Rooms.

What are the Facilities & Services at Maplewood Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Maplewood Court to the centre of Maidstone?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maplewood Court to verify any information. View our terms and conditions. Maplewood Court has an Enhanced Service - more info.