Maplewood Court

Northumberland Road, Maidstone ME15 7TA
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Top 20 carehome certificate
10 34 Reviews
  • Maplewood Court, Maidstone
Maplewood Court is a purpose-built care home offering the highest quality residential, nursing, dementia and respite care in a five-star setting.

Maplewood Court has 72 individual en-suite rooms and state-of-the-art facilities, including a café bistro, a hair and nail salon, barbers, activities room, private dining room, orangery, a multi-functional communal TV room, assisted bathroom and multiple air-conditioned lounges, some with balconies that overlook the landscaped courtyard garden areas.

Maplewood Court offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Maplewood Court is part of Oakland Care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1840
  • Self-Funded Residential Dementia Care: from £1898
  • Self-Funded Nursing Care: from £1955

These prices are only a guideline, please contact Maplewood Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jo Mazza (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (72)

Visiting

  • Safe Visiting Suite and Enhanced Nominated Visitor appointments available .

Parking

  • Parking On-site for Visitors

Maplewood Court Reviews (34)

10

Maplewood Court has a Review Score of 10 (9.972) out of 10, based on 21 reviews in the last 2 years.
Over all time Maplewood Court has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Maplewood Court
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Total of 34, showing 21-34
Review from Graham W (Son of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Maplewood Court has proved to be the best choice I could have made for my father's last few months. You can pay for care but kindness is priceless. It makes all the difference. It’s not an easy decision where you place your loving parents and you don’t really know what experience they have when you
aren’t there, you can only hope it’s as good as you would wish for. It was.
Reply from Joanna Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave Maplewood Court such a lovely review. It was our absolute pleasure to take care of your Father and we will miss him greatly. I will of course pass on your feedback to the team. Jo - General Manager

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Review from Amy M (Granddaughter of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Maplewood Court is beyond wonderful. My grandad spent the last 3 months of his life here and from day one, the care he received was amazing. The staff are professional, caring, supportive, friendly and compassionate. Nothing is too much trouble and everyone is always so welcoming. The building and the
facilities are first class, very well thought out and superbly maintained. I cannot praise Maplewood Court enough for the quality of care they gave grandad. We will be forever grateful to them for that.
Reply from Joanna Mazza, General Manager at Maplewood Court

Thank you so much Amy for taking the time to leave us such a lovely review. It was an absolute pleasure to look after your Grandad and he will be greatly missed. I will of course share this feedback with our team.

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Review from Brenda F (Daughter of Resident) published on 24 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was diagnosed with vascular dementia in 2015. He moved to Maplewood Court on 15th May. This was following a two-week hospital admission for a partial hip replacement sustained from a fall in another care home, having fractured the left hip last year. From the day Dad moved into Maplewood, the
staff had him shaved, nicely dressed and sitting in a wheelchair. He looked a different person from how he had presented in the hospital. He was happy and singing to the staff. Staff encouraged Dad to engage in the activities provided in the home, always mindful if he became restless and being aware that if not watched he may have another fall. As Dad's overall condition deteriorated he spent more time in bed. Once again the staff excelled at keeping him comfortable. Sadly Dad died on 28th July - the nurse that informed me was professional and sensitive as she always has been. I am so grateful that Dad spent his last month being loved and cared for in this wonderful home - thank you.
Reply from Joanna Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us a review, Brenda. It was our pleasure to take care of your dad and he will be greatly missed by us all. I will of course share your lovely feedback with the Maplewood team.

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Review from V E (Daughter-in-law of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father-in-law has been at Maplewood Court for a few months now. Despite having dementia he settled well and this has been helped enormously by all the wonderful staff here. The care home staff think of everything and it is such a lovely place to visit. I can't recommend it highly enough!
Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you. We will share your sentiments with the team, as they love to hear that the families of our residents are happy too!

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Review from John B (Son of Resident) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother moved to Maplewood Court I have noticed a vast improvement in my mother’s well-being and happiness. Staff go out of their way to make sure residents are safe and happy. It’s lovely to see my mother smiling in her activities. A big hand to this care home and staff.
Reply from Joanna Mazza, General Manager at Maplewood Court

Thank you so much John for taking the time to leave us such a lovely review. We are delighted that we have made such a difference to Mum and it is our absolute pleasure to take care of her. I will of course share this wonderful feedback with the team.

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Review from A S (Brother of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our initial contact with the staff, we were dealt with in a friendly yet professional manner and throughout the period my sister was at the home. We had no reservation about her staying at the care home.
Reply from Joanna Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us a review. It is always lovely to receive positive reviews and I will of course share this with the team.

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Review from S C (Daughter of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so pleased that Mum is happy and settled at Maplewood Court. The attention from all the care staff is to be applauded, and nothing is too much trouble to make her life comfortable and happy. There are many activities for her to participate in. The rooms are immaculate, clean and well-fitted.
The meals are taken in a very well-appointed dining room, which is laid out like a five-star hotel, and the meals match the setting. We have found the nursing care to be very professional when needed, and we were informed immediately when there was an issue. There is a cinema room that can be used to show family photos etc, on the widescreen TV and the reception team offer snacks and drinks as well. What more can you ask for.
Reply from Louise Groves, Client Relations Assistant at Maplewood Court

Thank you so much for taking the time to leave us a lovely review; from all of the team at Maplewood Court.

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Review from Kay J (Daughter of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, the care provided is excellent. The staff are all very pleasant and caring.
Reply from Joanna Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to review Maplewood Court. I will of course share this with our team as they love to hear positive feedback. Best Wishes

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Review from M H (Son of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an amazing home.
Only newly opened. The staff are very friendly and caring. Nothing was too much trouble. My father was very well looked after during his brief stay at this home.
I would highly recommend this place to anybody needing this type of accommodation.
Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you. It means a lot to the team that we receive positive feedback!

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Review from Stuart C (Son-in-law of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so pleased with the care and attention given; it's top-rate. The staff are very friendly and have been very helpful to us in settling my mother-in-law into the home. The activities organised are brilliant and very varied. We are very grateful for the extras provided, like the guest dining room
where intimate small family gatherings with fantastic food can be used. All in all, a lovely, warm and inviting care home.
Reply from Joanna Mazza, General Manager at Maplewood Court

Thank you so much, Stuart, for taking the time to leave us such a lovely review. I will, of course, share your lovely comments with the Maplewood team.

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Review from Mary M (Daughter of Resident) published on 4 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so impressed with Maplewood Court. In the last couple of months, we had to move our mum due to upsetting and dreadful circumstances at her previous nursing home. We could not feel more relieved and happy with the change in her well-being brought about by the change in her environment, exemplary
nursing care and amazing staff. Mum's stage of dementia made the move to a different home all the more difficult for both Mum and us but the excellent training, kindness, compassion and perseverance by the whole team has provided her a wonderful new lease of life as well as incredible support and respite for us as a family. The accommodation and attention to detail in the design is first-class. This covers her room, lounge, treatment, recreation and dining areas. They all serve to create such a beautiful, calming, immaculately cleaned space for both Mum and her visitors! I would not hesitate in recommending Maplewood Court for it's outstanding care and the peace of mind it delivers.
Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you for taking the time to leave a review Mary. As a fairly new home, it really helps for other families to be able to read 1st hand experiences from others who visit or reside in Maplewood Court. We are also all delighted with your mum's acceptance of our team here and new surroundings, after her experiences elsewhere.

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Review from Gabriella N (Daughter of Resident) published on 12 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has recently moved to Maplewood Court and the care she has had has just been so amazing. Everyone is so kind and caring, the staff and management have done everything in their power to make my mum feel at home. She has participated in activities, which she has loved and eats in the beautiful
restaurant every day. The decor and furnishings in Maplewood are just stunning and everywhere is beautifully clean. I can relax in the knowledge that my mum is cared for every day and that she is so happy. I would recommend this care home to everyone, it is just amazing. In fact, my phone has the phone number saved as Mum's amazing care home.
Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you Gabriella, this is always good to hear.The team always strive to make living in Maplewood Court the best possible experience for both the residents and their families.

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Review from F D (Daughter of Resident) published on 30 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I only have good things to say about Maplewood Court, the quality of the building, rooms, grounds and facilities, but the key element is the staff. They showed such care, interest and love to my father who unfortunately enjoyed too short a stay at Maplewood. Nothing was too much trouble, everything
was conducted with respect, dignity and compassion to the resident and their families. My dad truly loved being there and getting involved in the activities and gardens. Thank you to everyone at Maplewood Court for making the last weeks of my dad’s life so much better and for the compassion shown to me and my husband since he passed.
Reply from Joanna Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave this lovely review for Maplewood Court. It was an absolute pleasure to take care of your father even though for a short time and I am so glad he was happy here. I will pass on your lovely comments to our staff team as it is so important for them to hear how much they are valued by both our residents and their families.

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Review from Bill S (Son of Resident) published on 28 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was fortunate enough to spend the last four weeks or so of his life in this absolutely fantastic establishment. He became ill with the after effects of Covid in July 2022 and, after a few weeks in hospital he was able to move into Maplewood Court. It is difficult to know what to say without
seeming to go over the top. This home is akin to a 5 star hotel. The facilities are outstanding and my father had a lovely, comfortable and quiet en-suite facility. His room was excellent, but this high standard was exceeded by the care, dedication and sheer professionalism of the wonderful staff, all of whom are totally committed to their work. My father was 96 years old when he entered Maplewood Court and his health was deteriorating rapidly. The care and attention he received was of the highest quality possible. Nothing was too much trouble for the staff; they tended to his every need. Shortly before he passed, he told me that he was so pleased to be in Maplewood Court. A really exceptional establishment!
Reply from Joanna Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave Maplewood Court a review. It was an absolute privilege to be given the opportunity to care for your father even though for a short time.
I will ensure your wonderful comments are passed on to the team as it is so important for them to hear how much they have been valued by both our residents and their families.

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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Maplewood Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.972 for Maplewood Court is calculated as follows: ( (245 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 250 Ratings = 4.972
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maplewood Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (4)

Joanna

Joanna Mazza

Job Title: General Manager Joined: 2022

I qualified as a Registered General Nurse in 1994 and began my career working in a hospital in general medicine, before moving into more acute cardiac services working on Coronary Care.
I then became a Cardiac Research Nurse and spent time working on the Heart Protection Study in partnership with the John Radcliffe Hospital in Oxford.


I then moved into the private sector and worked as a Clinical Nurse Adviser working in primary care working my way up to Field Manager before moving into Elderly Care in 2007.

My ethos in my role is very much that with great teamwork and collaboration we can achieve anything for our residents and their families, and every single staff member contributes to the success of the home.


I have previously been nominated for Nurse Adviser of the Year at the Pf Awards and in elderly care, I was more recently nominated in Dementia Environment and Care Manager categories in both the National Dementia Awards and National Care Awards.


Our residents are at the centre of everything we do at Maplewood Court. In my spare time, I enjoy spending time with my family – I have ten-year-old twin girls and I enjoy running approximately three times a week.

Karolina

Karolina Faryniarz

Job Title: Deputy Manager Joined: 2025

Originally from Poland, I moved to the UK in 2011 with a passion for making a difference in people’s lives. I studied Health and Social Care and knew early on that caring for older people was my calling. I began working in care homes at the age of 18 and have since progressed through various roles, from Healthcare Assistant to Assistant Practitioner, Unit Manager, and now Deputy Manager. I have always treated residents as I would my own family—with compassion, respect, and dignity. Working at Oakland Care allows me to continue doing what I love in a supportive, values-driven environment. I take great pride in being part of a team that truly puts people first, and I’m inspired every day by the positive impact we make in our residents’ lives.

Michael

Michael Marley

Job Title: Senior Client Relations Manager Joined: 2022

I am delighted to have joined the Oakland Care family as Senior Client Relations Manager for Maplewood Court. My experience in the role goes back 11 years now, including the commissioning of a new care home. Nothing gives me greater satisfaction than assisting families to explore full-time care options, whilst sharing insights during what is often a stressful time for them. Outside of work, my biggest passion has always been travel, which hopefully will become easier again in the fullness of time!

Neal

Neal Whittle

Job Title: Client Relations Assistant Joined: 2023

I’m very proud to be a part of the Oakland Care family. I originally trained as a photographer and photographic printer back in the days of film! From shooting family portraits in the studio one day to being in the darkroom the next, it was a varied job. Working for Oakland Care has been by far the most personally rewarding; helping residents and their families navigate what can be a difficult and stressful pathway to happiness gives me immense pleasure. Our residents are at the heart of everything we do here at Oakland Care, and I feel truly humbled to be a part of it. Outside of work, I enjoy getting out in the fresh air, either on my bike or walking in the countryside.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maplewood Court to verify any information. View our terms and conditions. Maplewood Court has an Enhanced Service - more info.