Park View Care Centre

Field View, Park Farm, Ashford TN23 3NZ
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9.7 115 Reviews
  • Park View Care Centre, Ashford
Welcome to Park View Care Centre in Ashford, where compassionate Nursing and Dementia care are delivered with a person-centred approach. The dedicated team of nurses, carers, and support staff are committed to providing individualised care that respects each resident’s unique needs, ensuring they feel valued, supported, and empowered to enjoy a fulfilling life.

A key aspect of their care philosophy is the specialist Dementia Team, who are highly trained in dementia care. The dementia environments are designed using the Montessori approach, which supports engagement and promotes the physical and emotional well-being of residents while fostering a sense of independence.

The Culinary Team, led by an experienced Chef, prepare nutritious and flavourful meals every day. These seasonal menus are thoughtfully designed to promote the health and well-being of residents, making mealtimes a delightful and social experience.

The team take pride in the home's vibrant activities programme, which offers a variety of options tailored to individual abilities and interests. Whether it’s enjoying the beautiful surroundings of Park View's landscaped gardens, participating in creative workshops, or exploring local attractions on a guided outing, there’s something for everyone.

The home is designed with comfort and convenience in mind, boasting recently refurbished facilities including a bistro, lounges, a hair salon, and landscaped gardens. Each en-suite bedroom is spacious, elegantly furnished, and designed to offer maximum comfort and privacy.

At Park View Care Centre, every detail is crafted to create a warm and welcoming environment where residents can truly thrive. Whether seeking nursing care or specialist dementia support, the team are here to provide compassionate, person-centred care in a place that feels like home.
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Care Provided by Park View Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600

*All fee’s are based on a pre-admission assessment conducted by the team at Park View Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Park View Care Centre to find out the exact price for your requirements.

Contact Park View Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Park View Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Darren Humby (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Park View welcome visitors to Park View Care Centre. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Park View Care Centre Reviews (115)

9.7

Park View Care Centre has a Review Score of 9.7 (9.726) out of 10, based on 42 reviews in the last 2 years.
Over all time Park View Care Centre has 115 reviews.

Overall Experience
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Reviewer Connection to Park View Care Centre
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Total of 115, showing 1-20
Review from John L (Husband of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was admitted for respite care and we were really struggling on how to cope with everything and leaving her in a new environment and not knowing anyone. I can honestly say that all the staff have been amazing and so caring towards my wife and helped her settle in really well. The manager has
been excellent at keeping us informed and helping us on such a difficult journey. He is always present on the unit and knows his residents really well. The activity staff are brilliant, organising games, music and crafts. Everyone from the catering staff, housekeeping, carers, admin team, maintenance men, and nurses are always cheerful and helpful. A special mention to the lady on reception who is always brilliant and cheerful.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your kind and heartfelt review. We're so pleased to hear that your wife settled in well and that the team were able to support you both during such a difficult time. Your lovely words about the manager and the whole team, including reception and activities, mean a great deal and will be warmly shared with everyone.
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Review from R M (Resident) published on 15 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were residents for two weeks' respite. The overall experience was good. The staff including management was excellent. The paperwork associated with the stay was complicated.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your feedback. We're pleased to hear that you had a good overall experience and that the team made a positive impression during your respite stay. We appreciate your comments about the paperwork and will take this on board.
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Review from S B (Daughter-in-law of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management pulled out all the stops to find a palliative bed for my father-in-law. He was in their care for only 5 weeks, but was treated with kindness, respect and dignity. Special thanks to the nursing team who were always on hand for a chat or to give advice. I would not hesitate to recommend
Park View for your loved ones.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your kind and heartfelt review. We're honoured to have supported your father-in-law during his time with us. Your special thanks to the nursing team will mean a great deal, and we truly appreciate your recommendation.
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Review from Marie Y (Daughter of Resident) published on 12 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My beautiful Mum with dementia was admitted to Park View in January for respite care and we didn't know how we would be able to walk away leaving her there and even walking through the door. I spoke to the Manager and he was absolutely amazing reassuring me that my mum would be safe and extremely well
cared for and loved, convincing me that I had done the right thing as I was feeling guilty and a failure and giving me tips on how to leave her without upsetting my mum.
I cannot praise him enough and have seen how he is constantly out and about around the unit making sure that the highest standard of care is maintained at all times, observing the staff and getting to know all the residents.I know that my mum has settled in really well and loves seeing him. The wonderful receptionist has been so caring and helpful to us all. Likewise all the activity and entertainment team are brilliant, the carers and housekeeping team are so cheerful and caring towards all the clients too.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for such a heartfelt and moving review. We understand how difficult that first step can be, and we're so pleased that you felt reassured and supported during such an emotional time. It's wonderful to hear that your mum has settled in well and that the care, leadership, and warmth from the whole team have made such a positive difference. Your kind words will mean so much to everyone at Park View.
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Review from Alice Y (Granddaughter of Resident) published on 12 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are so welcoming and friendly. The unit very clean and the patients are well cared for. There is plenty of opportunity's for the patients to still be as independent as they can be and the support from the staff is fantastic. They run activities and keep the patients occupied well. I am
very pleased with the service they provide.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your lovely review. We're so pleased to hear that you've found the team welcoming and supportive. It's wonderful to know the opportunities for independence and the range of activities are making a positive difference. Your kind words mean a great deal to us all.
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Review from Maria J (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was at Park View for over 4 years. Initially, the experience was not so good, and she had several falls, had to go to A&E, and this set her back. Management at the time was weak, but she was well cared for by the staff. There was a subsequent high turnover in the manager position, but this
stabilised and the current post holder is doing an excellent job. Throughout my mum's stay, the staff have been kind and loving. At the end, the experience was exceptional, and the kindness and support I received was overwhelming.
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Review from Susan M (Sister of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are so pleased that we chose Park View Care Home for our brother's care. All of the staff are caring and seem to remember everyone's name. He always seemed to be very happy there, which was such a relief to us as a family. When he was on end-of-life care, we stayed with him constantly with lots of
family visiting. Everyone was so lovely, even offering us good food and drinks.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your kind and heartfelt review. We're honoured that you chose Park View Care Home for your brother's care and are so pleased to hear he was happy and well supported. It means a great deal to know that you and your family felt cared for and welcomed during such a difficult time-your words will be shared with the whole team.
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Review from M C (Husband of Resident) published on 29 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very pleased how he's settled in, he's smiley and very settled. Happy.
Reply from David Martins, Director of Sales and Marketing at Park View Care CentreThank you for your kind review and we are glad that he has settled well and happy.
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Review from David J (Husband of Resident) published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Park View Care Centre for over a year. I am very pleased with the care and attention she has received in that time. The management, nursing and caring staff are very friendly and keep her amused. The food is excellent, just like home-cooked. Her room is regularly cleaned
and well-maintained. The room overlooks the garden, so she is able to watch the birds and squirrels foraging in the garden.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your kind and thoughtful review. We're so pleased to hear that your wife has been happy and well cared for, and that you've been pleased with the support from our team. It's lovely to know she enjoys the food, activities, and her garden view-your feedback means a great deal to everyone at Park View Care Centre.
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Review from Tina H (Daughter-in-law of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff enough at Ashford Park View Care Home. From the manager down to maintenance, cooks, cleaners, carers, office staff and entertainment crew, they all work so hard to make it a lovely home for the residents. My mother-in-law was happy there from the time she walked in the door.
Excellently run, and bright and airy.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you so much for your wonderful review. We're delighted to hear how valued and supported you and your mother-in-law felt with us. Your kind words about the entire team-from management to maintenance, catering, care, and activities-mean a great deal and truly reflect the teamwork that goes into creating a warm, happy home.
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Review from Debbie P (Daughter of Resident) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, friendly atmosphere.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your kind words. We're so pleased to hear you've felt the warm and friendly atmosphere-it means a lot to the whole team.
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Review from I D (Nephew of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and management all interact with the residents, on an ongoing basis. Any points made, such as food, are considered, and have been improved as requested.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your kind feedback. We're so pleased to hear that you've found the team responsive and engaged with residents, and that suggestions are listened to and acted upon. Your comments mean a great deal and will be shared with everyone here.
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Review from Sarah C (Sister of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderfully caring and supportive environment led by a truly committed and thoroughly professional manager whose high standards and expectations clearly permeate the whole home and its staff.
The improvement in my brother's mental and emotional wellbeing whilst at the centre was a joy to see. I
wouldn't hesitate to recommend it here - definitely a 'home that cares' rather than just a care home.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your wonderful review. We're so pleased to hear how much your brother has benefitted from his time at the home and that you've felt supported by our caring and dedicated team. Your kind words about the manager's leadership and the positive environment mean a great deal and will be shared with everyone here.
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Review from Andrew C (Resident) assisted by family/friend published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most staff are great and the atmosphere is excellent. There is room for some improvement in the attitude and approach of some members of staff. My needs are very specific and initially some staff struggled - once they listened to me and followed my instructions things improved greatly.
Reply from Darren Humby, General Manager at Park View Care CentreDear Andrew, thank you so much for taking the time to share your feedback. We're really pleased to hear that you found the atmosphere at Park View to be excellent, creating a welcoming, positive environment is something our whole team takes great pride in.We're also delighted to know that once the care team had the opportunity to listen carefully to your wishes and understand your specific needs, you noticed a real improvement in your experience. Building trusting relationships and tailoring our care to each individual is exactly what we strive for every day, and it's wonderful to hear that this made such a difference for you. We also appreciate your honesty in highlighting that there is still room for improvement. Your feedback helps us to continue developing our practice and ensuring that every member of our team consistently delivers the high standards of person-centred care we are known for.Thank you once again for your thoughtful review and positive views of our staff.
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Review from Billie C (Daughter-in-law of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review is that Park View Care Centre is incredible, they are so caring to not only the resident but us families too. Nothing is too much trouble, they are always around to help, the staff are very friendly and the place itself is very clean and very acceptable.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your lovely review. We're so pleased to hear that you've found Park View Care Centre to be caring and supportive for both residents and families. Your kind words about the friendly team and the home's cleanliness mean a great deal and will be shared with everyone here.
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Review from Margaret W (Friend of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home in all aspects. Manager/deputy manager friendly and very supportive and professional at all times. Friendly care staff and helpful. Settled resident in very quickly and made him feel at home very quickly.
Reply from Darren Humby, General Manager at Park View Care CentreThank you so much for taking the time to leave a review it means a great deal to all of the team. It is always lovely to hear about such a positive experience, our team strive to the best versions of themselves and ensure that your loved one is cared for to the highest standards, we try and ensure that all of our residents feel loved. Thank you again from everyone at Park View.
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Review from Sandra B (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my mother for the last 4 months and have always found the staff and management cannot do enough. Nothing is too much trouble. So I know that when I leave her after a visit that she is comfortable and safe with a professional team. I always look forward to my next visit.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your lovely review. We're so pleased to hear that you feel confident your mother is comfortable, safe, and well cared for. It means a great deal to know our team's efforts have given you such peace of mind, and we look forward to continuing to welcome you on your visits.
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Review from J S (Niece of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was only with you for seven weeks but the care and dignity given was exemplary from the receptionist right through to the manager, including the handyman and domestics. I felt very comfortable leaving my loved one at Park View. Her final days went as well as they could, and the care and compassion
and dignity displayed to both myself and my aunt could not be more comforting. Every need was met timely and courteously
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you so much for your kind and heartfelt words. We're truly sorry for your loss and are honoured to have supported your aunt during her time with us. It means a great deal to hear that you felt comforted and reassured by the care, compassion, and dignity shown by our entire team. Your feedback will be shared with everyone at Park View.
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Review from Ian C (Husband of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was having a poor experience finding other residents in her room when she returned from activities. This was a set back to her well being as she had only recently been taking part in the fantastic and varied activities provided. This was quickly resolved by trusting her with her own door key.
This
illustrates the kindness and helpfulness that we have been shown since my wife moved in to the dementia unit in January.
Every member of staff (and I really mean every) we have ever come into contact with has shown us nothing but kindness.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you so much for your thoughtful review. We're truly glad to hear that your wife's experience with us has been marked by kindness and support. It's wonderful that she's been enjoying our activities, and we're pleased we could quickly find a solution to help her feel more secure and comfortable in her space. Your kind words about our team mean a great deal - we'll be sure to share them with everyone.
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Review from Gary W (Son of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has only been in Park View Care Centre for 6 weeks. She was staying in a home before that for three years. The place itself is very nicely laid out with its own bistro where you can go have coffee, cakes and even a glass of wine. I have a feeling with the place when visiting that it has a tranquil
atmosphere which gives you a nice relaxing mode. When my mum first went in she was uneasy but in the last two weeks she has settled down and it's been a long time since I have seen her smile, which she has been doing lately, she just seems relaxed not so anxious. My mum is encouraged to join in the activities, Enjoys going to the restaurant for lunch and dinner The staff and manager who are willing to work with you. I would recommend this place even if you just come and have a look.
My mum has vascular dementia and Alzheimer's and does not walk now so a lot of care is needed and I believe she is getting that care.
Reply from Abigail Draper, Customer Relations Team at Park View Care Centre"Thank you so much for taking the time to leave such a thoughtful review. We're so pleased to hear that your mum has settled in well at Park View Care Centre and is enjoying the tranquil atmosphere, the activities, and meals at our bistro. It's wonderful to know that you've seen a positive change in her mood, and we're proud to be providing the care and support she needs. Our team is always here to work closely with families, and we truly appreciate your recommendation. If there's anything further we can do to support you and your mum, please don't hesitate to reach out.
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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Park View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Park View Care Centre is calculated as follows: ( (376 Excellents x 5) + (98 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 492 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Park View Care Centre is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (2)

Darren

Darren Humby

Job Title: General Manager

With over 30 years of experience in healthcare, Darren brings a wealth of knowledge and compassion to Park View Care Centre.


A Registered Nurse by background, Darren has worked across a variety of specialities, both in the NHS and in private healthcare. His transition to private healthcare included leadership roles such as Care Services Manager and Registered Care Home Manager, where his passion for high-quality care continued to thrive.


Darren's dedication to care excellence has been recognised on the national stage, having twice won at the National Finals of the Great British Care Awards in the Frontline Leader and Care Home Manager categories.


At Park View, Darren is driven by a commitment to leading his team in a way that fosters growth and delivers the highest possible standards for residents. He believes that great care comes from great teamwork and that leadership and governance are key to helping his team become the best versions of themselves. Darren’s goal is to ensure that Park View Care Centre continues to be a place where both staff and residents thrive, with everyone working together to deliver the exceptional care that residents and their families expect.


"Every day, I’m inspired by the kindness and dedication I see in my team. Their desire to improve and create a better environment for our residents is what makes Park View such a special place to work. I’m proud to be part of a team that truly believes in making a difference, one day at a time."

Karen

Karen McCall

Job Title: Deputy Manager Joined: 2016

With over 22 years of experience working in social care, Karen became a valued member of the Park View family when she join in 2016.


Over the years her role has changed and every role has had different things which Karen enjoys. 'A part of my role which I like is setting families minds at rest and that they have done what is best for a relative. The guilt people feel at placing loved ones in care can be huge! When they see their relative settled and happy it brings them a great deal of peace and it makes me feel proud that our team has helped them.'


Karen is also proud to be part of team who respect and care for each other.


When she is not at work Karen enjoys reading, she also loves ABBA and dancing. Most importantly, Karen loves spending time with her grand children who keep her very busy!

Frequently Asked Questions about Park View Care Centre

What types of Care is Park View Care Centre registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Park View Care Centre have?

There are 88 Single Rooms.

What are the Facilities & Services at Park View Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Park View Care Centre to the centre of Ashford?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Park View Care Centre to verify any information. View our terms and conditions. Park View Care Centre has an Enhanced Service - more info.