Park View Care Centre

Field View, Park Farm, Ashford TN23 3NZ
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9.6 105 Reviews
  • Park View Care Centre, Ashford
Welcome to Park View Care Centre in Ashford, where compassionate Nursing and Dementia care are delivered with a person-centred approach. The dedicated team of nurses, carers, and support staff are committed to providing individualised care that respects each resident’s unique needs, ensuring they feel valued, supported, and empowered to enjoy a fulfilling life.

A key aspect of their care philosophy is the specialist Dementia Team, who are highly trained in dementia care. The dementia environments are designed using the Montessori approach, which supports engagement and promotes the physical and emotional well-being of residents while fostering a sense of independence.

The Culinary Team, led by an experienced Chef, prepare nutritious and flavourful meals every day. These seasonal menus are thoughtfully designed to promote the health and well-being of residents, making mealtimes a delightful and social experience.

The team take pride in the home's vibrant activities programme, which offers a variety of options tailored to individual abilities and interests. Whether it’s enjoying the beautiful surroundings of Park View's landscaped gardens, participating in creative workshops, or exploring local attractions on a guided outing, there’s something for everyone.

The home is designed with comfort and convenience in mind, boasting recently refurbished facilities including a bistro, lounges, a hair salon, and landscaped gardens. Each en-suite bedroom is spacious, elegantly furnished, and designed to offer maximum comfort and privacy.

At Park View Care Centre, every detail is crafted to create a warm and welcoming environment where residents can truly thrive. Whether seeking nursing care or specialist dementia support, the team are here to provide compassionate, person-centred care in a place that feels like home.

Care Provided by Park View Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600

*All fee’s are based on a pre-admission assessment conducted by the team at Park View Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Park View Care Centre to find out the exact price for your requirements.

Contact Park View Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Park View Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Darren Humby (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Park View welcome visitors to Park View Care Centre. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

9.6

Park View Care Centre has a Review Score of 9.6 (9.568) out of 10, based on 38 reviews in the last 2 years.
Over all time Park View Care Centre has 105 reviews.

Overall Experience
  • 75
  • 25
  • 3
  • 0
  • 2
Date Published
  • 105
  • 9
  • 22
  • 38
  • 67
Reviewer Connection to Park View Care Centre
  • 36
  • 21
  • 9
  • 7
  • 5
  • 5
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 105, showing 21-40
Review from Barry E (Son of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Things have really improved since the new manager arrived.
The food still needs attention, but I believe it's in hand.
Reply from Tracy Smith, Customer Relations Manager at Park View Care Centre
Thank you ever so much for your positive review, we know the kitchen and lifestyle teams are fully committed to improving the service they provide to our residents. We have a wonderful new…read more
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Review from P R (Brother of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care home: my sister is very happy there. Plenty of entertainment, hairdressers and plenty to do to keep her entertained. It is spotlessly clean and the staff are brilliant. We go in any time of the day, which is great for us.
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Review from David S (Stepson of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepfather was here for six weeks and was extremely well looked after. Thank you to the general manager and all her staff.
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Review from Gabrielle C (Wife of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband moved in on 30th July 2024. He got a decent size room with view of trees and park, which he loves. The staff are very professional and kind. I had very good contacts with the management. So far, the food has been satisfactory with some good days. My husband looks happy when I visit. He is
kept clean and showered.
The frustrating part is the relationship with the surgery - nobody ever knows when the doctor is in. But overall, it has been a very positive experience.
Reply from Abigail Draper, Customer Relations Team at Park View Care Centre
Thank you for your kind and positive review. We will ensure we will pass this onto our great team at Park View who are committed to continuously improving the service we provide our residents and…read more
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Review from Dave R (Son of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Park View for around 12 weeks. I found the home to be perfect in every way. All staff were always helpful, and above all, respectful at all times. Unfortunately, Mother died in Park View from her illness, but I cannot imagine her being more comfortable and cared for in any
other environment.
I really cannot thank the staff and carers enough for making a very difficult time as easy to cope with as possible.
I would highly recommend this home.
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Review from Christopher R (Grandson of Resident) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been so amazing looking after my nan. She was made so comfortable in her last few weeks and was provided amazing care.
Two members of staff in particular were so amazing in explaining and providing support for all the family. At the end they both were upset and cried which showed my family
what this job really means to them. They are valuable to this care home.
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Review from S B (Granddaughter of Resident) published on 17 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has only been here a short period of time but already I can see an improvement in her health. At present, she is not safe to return home. This is tough on the family as we want to care for her at home but with work and family commitments it was proving difficult.
Park View responded very quickly
to the request of assessing my nan and she was admitted to Park View the following day. All the staff at Park View have been very welcoming. The home is clean and tidy. The room is light and airy. Nan was originally in a room by the garden, the gentleman opposite her occasionally shouted out and this caused Nan to get upset. The home recognised this and moved her to a different room where it was quieter. Nan has been allowed to have her home comforts brought in. Family are allowed to take her out for the day which is very comforting for my family and my nan. At times when Nan has got upset when we are not there staff have reassured her. Nan is being well looked after.
Reply from Mark Bennett, Customer Support Services at Park View Care Centre
Thank you for the positive feedback regarding Nan's care at Parkview Care Centre. The care team take tremendous pride in ensuring all residents are cared for according to their care needs.
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Review from T F (Granddaughter of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a beautiful place. I was so worried about my nan going into a home. It's a scary process and the staff made it all so easy. What a beautiful place. So much to do and so much food. The staff are amazing too. I can't fault it.
Reply from Sia Lebbie, Reviews Team at Park View Care Centre
Thank you so much for your heartfelt review. We are thrilled to hear that you find our home beautiful and that the transition process for your nan was made easier by our staff. Our team is dedicated…read more
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Review from K M (Daughter-in-law of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been here since earlier in the year. Cannot fault the care and kindness she receives from the amazing, caring staff.
No worrying about how she is being cared for. She is always included in activities and the lifestyle team always encourages her to take part.
Reply from Sia Lebbie, Reviews Team at Park View Care Centre
Thank you so much for your kind review. We are delighted to hear that your mother-in-law is receiving the exceptional care and kindness she deserves from our dedicated staff. It's wonderful to know…read more
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Review from Clare C (Daughter of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Second time using Park View and my Dad seemed very settled, engaged and well looked after. He has dementia and is very isolated at home, but he had constant interaction with other residents and was able to sit outside in the sunshine which is his favourite pastime.
Reply from Sia Lebbie, Reviews Team at Park View Care Centre
Dear Clare, thank you for your kind review and for choosing Park View once again. It's wonderful that your dad feels well cared for and can have constant interaction with other residents. Ensuring a…read more
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Review from D S (Husband of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife, who suffers with late-stage Dementia, was transferred from Hawkinge House to Park View Ashford, after an assessment. From the very start, the manager was very welcoming and reassuring. She introduced me to the staff and nurses who are tasked with my wife's care. I have been very impressed with
all the staff and their willingness to help together with kindness toward the residents.
Reply from Sia Lebbie, Marketing Executive at Park View Care Centre
Thank you so much for leaving us a review. We are truly honoured to care for your wife at Park View Ashford. It's wonderful to hear that our manager made you feel welcomed and reassured from the very…read more
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Review from Denise L (Daughter of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care home for over 4 years. All the staff have been caring and supportive of my mother's needs and giving family support. Recently, circumstances have changed with my mother's health which has deteriorated and I appreciate all the help and support given by all members of staff
from the kitchen to the general manager. I am confident that when I am not at the home, which I visit frequently, my mum is in good hands and treated like family.
Reply from Sia Lebbie, Marketing Executive at Park View Care Centre
Dear Denise, thank you so much for sharing your experience. We are truly touched by your kind words. It has been our privilege to care for your mother over these past four years and we are glad to…read more
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Review from Annie V (Daughter of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Park View since January 2024. The home is always clean and tidy with a very welcoming feel. I have nothing but praise for all the staff. Everyone is so helpful and friendly, but most importantly, the care Mum has received is outstanding. There are lots of activities to keep
residents occupied. Events like Valentine's, Afternoon Tea and Mother's Day lunch allow families to still celebrate together. I am so pleased I chose Park View, as it is lovely to have peace of mind and to see Mum happy and well cared for. I would highly recommend Park View Care Centre.
Reply from Sia Lebbie, Reviews Team at Park View Care Centre
Thank you for your lovely review of our home. We're so happy to hear about your experience with the care and team and heartened to hear that your mum is happy. The residents and their loved ones are…read more
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Review from K E (Son of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are friendly and helpful, the home has regular entertainment, food is varied and of a good quality. I feel the home is really trying to improve things for the residents and their families... but let’s be clear, this is a care home not a holiday camp and as far as my father's care is concerned
he is very well cared for, all his medical needs are met and we feel he is in a very safe environment.
Reply from Sia Lebbie, Reviews Team at Park View Care Centre
Dear K, Thank you for sharing your positive experience with us. We appreciate your kind words about our team and the services we offer here at Orchard House Care Home. It's reassuring to hear that you…read more
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Review from S R (Granddaughter of Resident) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company is very helpful and kind and always welcome everyone, we know where we stand with our relative and always have the meeting and have a chat with the staff. Whenever we come to visit Grandad appears happy listening to his jazz music. The staff are approachable and welcoming, Grandad enjoys
coming to the activities both in-house and family events. We all enjoyed the fish and chip supper and the coffee mornings.
Reply from Abigail Draper, Customer Relations Team at Park View Care Centre
Thank you for taking the time to leave a review about the home. It is wonderful to hear how much your grandad is enjoying the events and activities within the home, also that you as a family are too.…read more
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Review from C B (Partner of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My biggest regret was having my partner go here. I can't tell you how many safeguarding was raised. I lost count where I raised so many. It was a nightmare from start to finish. No one knew what the other one was doing. One incident of many I came to visit and my partners eye was swollen and closed.
I went to find a nurse which said the doctor was still in the building and she would send him to have a look. When he came I said my partner has a eye infection he looked at my partner and said which eye. I just couldn't believe it my partners eye was very swollen you couldn't miss but see it. That was just one of many incidents, a lot which they couldn't explain especially when it came to bruising. If you're thinking of sending a loved one here please do your homework. I do know if I could have my choice again this place wouldn't be on my radar.
Reply from Melanie Powell, General Manager at Park View Care Centre
We are really sorry that you felt let down by the care and support your loved one received whilst living at Park View. We remain committed to delivering the highest standards of care to all our…read more
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Review from Lisa B (Daughter of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Park View since October 2022. The care and attention she receives is outstanding and they look after her needs well. Unfortunately she is palliative; the receptionist and clinical lead nurse have kept me updated and informed throughout her time there, whether this is for admin or
for updates to her care plan. The carers and the cleaners are extremely hard working and nothing is too much bother for them. I couldn't ask for a better place for my mum to spend her final days.
Reply from Abigail Draper, Marketing Manager at Park View Care Centre
Thank you for taking the time to leave a review. We value all feedback and it is lovely to hear about the experience you've had here at Park View Care Centre.
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Review from Sarah W (Daughter of Resident) published on 10 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Highly recommend anyone with loved ones to educate yourself before using any care home. Specifically the expected inspection report. In the meantime, the first tier care standards tribunal document can be located on a government website.
I would not recommend or trust with my loved ones. And at the
present time they have been legally prevented from any admissions without exceptional permission by the government agency CQC.
This review is made solely with the intent that those privately funded, are aware of the above. So they can be informed and show vigilance if required for their very vulnerable loved ones. These are all facts. I am sorry if it causes concern, but I’d rather service users / their loved ones know - I wish I had.
Reply from Abigail Draper, Customer Relations Team at Park View Care Centre
Thank you for your feedback. We appreciate all feedback provided and value the opportunity to respond.

As illustrated from reviews on multiple media platforms, our team at Parkview remain…
read more
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Review from Kirsty B (Granddaughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been a resident at Park View for over a year now. She has dementia and is on the dementia unit. I cannot thank the staff at Parkview enough for the fantastic care they give my nan. She was not coping at home, even with a full care package and family support. Since being at Park View, my nan
is so much happier. She has become much less agitated, and it feels like we have a little bit of Nan back. All the staff are amazing, they go above and beyond, not only for my nan but for us the family as well. Park View organise lots of activities and entertainment for the residents and my nan loves joining in. She also really enjoys the little trips out, especially when it involves going out for a cup of tea. The meals provided are of high quality and full of fresh vegetables, my nan loves them. My nan is very happy there and as a family we know she is getting the best of care.
Thank you to all the staff at Park View for becoming part of our family. You are all amazing.
Reply from Abigail Draper, Customer Relations Team at Park View Care Centre
Thank you so much for your 5-star review of Park View Care Centre. It is so heart-warming to hear your feedback and we have ensured it has been passed on to the team at the home. We are dedicated to…read more
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Review from L R (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is happy and comfortable here. Ward staff are friendly, smiley and gentle. The reception are staff friendly, smiley and sociable. New manager so can’t comment about her but let’s hope she can meet targets and go above and beyond.
Reply from Abigail Draper, Customer Relations Team at Park View Care Centre
Thank you for taking the time to leave a review about our home, we are glad your mum is happy and comfortable at Park View Care Centre.
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Current Review Score: 9.6 (9.568)

Overview of Review Score

The Review Score of 9.6 (9.568) out of 10 for Park View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.568 for Park View Care Centre is calculated as follows: ( (329 Excellents x 5) + (83 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (22 Very Poors x 1) ) ÷ 444 Ratings = 4.568
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Park View Care Centre is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

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Meet the Team (2)

Darren

Darren Humby

Job Title: General Manager

With over 30 years of experience in healthcare, Darren brings a wealth of knowledge and compassion to Park View Care Centre.


A Registered Nurse by background, Darren has worked across a variety of specialities, both in the NHS and in private healthcare. His transition to private healthcare included leadership roles such as Care Services Manager and Registered Care Home Manager, where his passion for high-quality care continued to thrive.


Darren's dedication to care excellence has been recognised on the national stage, having twice won at the National Finals of the Great British Care Awards in the Frontline Leader and Care Home Manager categories.


At Park View, Darren is driven by a commitment to leading his team in a way that fosters growth and delivers the highest possible standards for residents. He believes that great care comes from great teamwork and that leadership and governance are key to helping his team become the best versions of themselves. Darren’s goal is to ensure that Park View Care Centre continues to be a place where both staff and residents thrive, with everyone working together to deliver the exceptional care that residents and their families expect.


"Every day, I’m inspired by the kindness and dedication I see in my team. Their desire to improve and create a better environment for our residents is what makes Park View such a special place to work. I’m proud to be part of a team that truly believes in making a difference, one day at a time."

Karen

Karen McCall

Job Title: Deputy Manager Joined: 2016

With over 22 years of experience working in social care, Karen became a valued member of the Park View family when she join in 2016.


Over the years her role has changed and every role has had different things which Karen enjoys. 'A part of my role which I like is setting families minds at rest and that they have done what is best for a relative. The guilt people feel at placing loved ones in care can be huge! When they see their relative settled and happy it brings them a great deal of peace and it makes me feel proud that our team has helped them.'


Karen is also proud to be part of team who respect and care for each other.


When she is not at work Karen enjoys reading, she also loves ABBA and dancing. Most importantly, Karen loves spending time with her grand children who keep her very busy!

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