Park View Care Centre

No worrying about how she is being cared for. She is always included in activities and the lifestyle team always encourages her to take part.

Second time using Park View and my Dad seemed very settled, engaged and well looked after. He has dementia and is very isolated at home, but he had constant interaction with other residents and was able to sit outside in the sunshine which is his favourite pastime.

My wife, who suffers with late-stage Dementia, was transferred from Hawkinge House to Park View Ashford, after an assessment. From the very start, the manager was very welcoming and reassuring. She introduced me to the staff and nurses who are tasked with my wife's care. I have been very impressed with all the staff and their willingness to help together with kindness toward the residents.

My mother has been in the care home for over 4 years. All the staff have been caring and supportive of my mother's needs and giving family support. Recently, circumstances have changed with my mother's health which has deteriorated and I appreciate all the help and support given by all members of staff from the kitchen to the general manager. I am confident that when I am not at the home, which I visit frequently, my mum is in good hands and treated like family.

Mum has been a resident at Park View since January 2024. The home is always clean and tidy with a very welcoming feel. I have nothing but praise for all the staff. Everyone is so helpful and friendly, but most importantly, the care Mum has received is outstanding. There are lots of activities to keep residents occupied. Events like Valentine's, Afternoon Tea and Mother's Day lunch allow families to still celebrate together. I am so pleased I chose Park View, as it is lovely to have peace of mind and to see Mum happy and well cared for. I would highly recommend Park View Care Centre.

Staff are friendly and helpful, the home has regular entertainment, food is varied and of a good quality. I feel the home is really trying to improve things for the residents and their families... but let’s be clear, this is a care home not a holiday camp and as far as my father's care is concerned he is very well cared for, all his medical needs are met and we feel he is in a very safe environment.

The company is very helpful and kind and always welcome everyone, we know where we stand with our relative and always have the meeting and have a chat with the staff. Whenever we come to visit Grandad appears happy listening to his jazz music. The staff are approachable and welcoming, Grandad enjoys coming to the activities both in-house and family events. We all enjoyed the fish and chip supper and the coffee mornings.

My biggest regret was having my partner go here. I can't tell you how many safeguarding was raised. I lost count where I raised so many. It was a nightmare from start to finish. No one knew what the other one was doing. One incident of many I came to visit and my partners eye was swollen and closed. I went to find a nurse which said the doctor was still in the building and she would send him to have a look. When he came I said my partner has a eye infection he looked at my partner and said which eye. I just couldn't believe it my partners eye was very swollen you couldn't miss but see it. That was just one of many incidents, a lot which they couldn't explain especially when it came to bruising. If you're thinking of sending a loved one here please do your homework. I do know if I could have my choice again this place wouldn't be on my radar.

My mum has been at Park View since October 2022. The care and attention she receives is outstanding and they look after her needs well. Unfortunately she is palliative; the receptionist and clinical lead nurse have kept me updated and informed throughout her time there, whether this is for admin or for updates to her care plan. The carers and the cleaners are extremely hard working and nothing is too much bother for them. I couldn't ask for a better place for my mum to spend her final days.

This review is made solely with the intent that those privately funded, are aware of the above. So they can be informed and show vigilance if required for their very vulnerable loved ones. These are all facts. I am sorry if it causes concern, but I’d rather service users / their loved ones know - I wish I had.

Thank you to all the staff at Park View for becoming part of our family. You are all amazing.

Mum is happy and comfortable here. Ward staff are friendly, smiley and gentle. The reception are staff friendly, smiley and sociable. New manager so can’t comment about her but let’s hope she can meet targets and go above and beyond.

The food has improved since the addition of a new chef.

I don't worry about my husband in this care home. That takes a great burden off my shoulders. He's happy and they do everything they can to keep him safe. Everyone is friendly and helpful. At times when I'm upset, they comfort me.

Many thanks for all that you are doing.

My mother stayed for respite care from 07/07/2022 to 23/09/2022. During her stay, my family have been extremely happy with the care and compassion shown by all the staff. Every member of staff was always helpful and cheerful.

Thank you.

I was not sure that we were making the right decision at the beginning. But very soon realised that my wife was getting the best of care. She was comfortable and safe, cared for by a happy and caring group of professional staff. I myself was also treated kindly and professionally. Every one of your staff are a credit to your professionalism. I thank you all.

At the height of the Covid pandemic, recently widowed, my mother was admitted (without our immediate knowledge) to Park View. Initially, no visit was permitted, then later, only with full PPE. This was understandably a bewildering and distressing time for her. In the subsequent seven months until her death, her emotional and physical state turned around completely and she died very content and well cared for by members of the Park View community. The dedicated and delightful staff at Park View take every step possible to entertain and socialise the residents and we cannot thank them enough for what they did.

Mum has recently moved to an alternative placement to be closer to friends and family, but I would like to thank all of the staff at Park View for their commitment to making mum's stay with them comfortable and caring.