Park View Care Centre

All the staff arPark View give 100% care and kindness to the residents and support to us the family. We couldn't asl for more.

I cannot speak highly enough of all the staff who cared for Mum in the last four months of her long life. They were exceptionally kind and attentive, not only to her but also to us, which meant a lot.

My mother was admitted to Park View for end of life care and although sadly she was only there for four days, she loved her room and being able to relax in the pretty garden. The care she received from the staff was exemplary and we cannot have asked for a more comfortable and peaceful place for her. Everything was dealt with in a dignified and efficient manner. The staff also cared for us, her family, with the greatest respect and compassion in our time of great distress. It has helped us immensely to cope with our loss knowing that our mother was so wonderfully cared for.

From the moment I walked into this nursing home, I knew it would be one of the best because of the kindness, consideration and care I was shown and that was just as a visitor. A friendly and responsive home. Extremely high levels of outstanding professional trained nursing care for my friend along with compassion, gentleness and care from ALL the staff. Exceptionally welcoming environment. Highest levels of cleanliness. An extremely calm and gentle atmosphere. Exceeded expectations for care, professionalism, food and cleanliness. Lovely gardens. Thank you.

I wish the call buzzer was a less shrill tone. Can this be looked at please? It bothered my friend.

Already looking myself.

I believe that the standard and provider do as good a job as they can given the very demanding and (at times) environment and also under a seemingly tight budget. Overall my nan is happy and content. Like anything there is always room for improvement however, I do feel that dialogue between family members, residents and care staff will help make those improvements.

All the staff were pleasant, helpful, cheerful and carried out their tasks with dignity.

We were made very welcome and given a choice of rooms. The staff were all very caring and ensured mum was comfortable. She was treated with dignity and respect. All the staff were compassionate in our hours of need and could not have been more professional and caring.

Mum's Altzheimers was getting more severe and we'd reached crisis point. We were given a number for Park View (30 miles away) and contacted them. Unfazed by mum's issues, they swiftly assessed her and immediately offered her a place. We visited and liked the purpose-built layout, the instant smiles from every member of staff and their professionalism. Mum remained there for around four months until we moved her closer to 'home'. Her care was exemplary; we certainly didn't move her because we were unhappy. Park View provides a very safe and warm environment. They quickly assessed how to approach her care needs (she can be difficult - no problem). She was very well fed and swiftly returned to a healthy weight, having previously been severely underweight. The changeover was handled wonderfully, even providing a carer to accompany us all to her new home. Thank you, Park View for everything - and for allowing her to pilfer a tumbler as a souvenir!

My mother is enjoying a period of respite care ar Park View and is very happy with her new surroundings. She has been helped to settle in smoothly and has a lovely room. I am particularly impressed with the activities and fun things she gets involved in. She loves the live music and dancing opportunities. I joined in with Pancake making with her which was great fun.

To start on arrival the house smelt normal which was a huge relief. The staff have been friendly and open from the start. The serving staff have generally been bubbly and friendly. I would like to see a regular programme of visits from a doctor to constantly review the pain levels and appropriate doses of medicine. The room is perfectly acceptable and as his taste buds have loosely gone, the food is good.

My aunt was in the home for several years and owing to her condition was not always the easiest person to care for but the staff were always kind and compassionate and always treated her with respect and dignity.

The contract and payment side was also handled well, not rushed as I have heard happens in some places.

Staff seem friendly and caring. Particularly pleased with entertainment; whenever I phone or visit mum I interrupt her in the middle of something eg. concert, scrabble or just being in the garden. Both parents seem happy and well treated.

Very clean maintained. Home very helpful and polite caring staff.

My mum came in with grade four plus sores. The home has been caring, honest, helpful and very supportive. I could not have asked for anything better. My dad is also in Park View and has been so much better since he came in.

I miss my mum so much although have some comfort knowing how well cared for Mum was in such a lovely home. Mum could not swallow due to her Parkinsons and was on a purree diet. The kitchen made a great effort. I am still missing my mum so very much, I am devastated.

Following recent changes in management, Park View has continued to improve from an already reasonably high standard. In the seven and a half years I have been associated with the nursing home, there has never been cause for serious complaint. Recent positive steps have been towards residents entertainment and more inclusion of relatives input into care, food and communication. All staff are approachable, willing to listen and react when necessary in a positive way.

I cannot praise the staff at Park View highly enough. My Dad was there for 18 months, and during the first 8 months our Mum was still alive, and she visited daily, often being asked to stay for refreshments etc. so that they were still treated as a couple. After she passed away, the nurses, cleaning staff all did their very best to bridge the gap in his loss. All the staff were very patient with him when he couldn't understand where our Mum was and why she wasn't visiting. Their care and devotion during his final days surpassed anything we could have expected and allowed our Dad to spend his last days in what had become his home. We often would hear the nurses speaking to him with affection and always with respect so that he maintained a dignity even in his passing.

The nurses were kindness itself to his family were always on hand to give us sympathy and understanding, they supported us during a very difficult time. God Bless.

My mother has been in nursing since December 2015, I visit weekly. My mother is always in her room and in a wheelchair. She only sees support workers whilst carrying out their care duties. She can have no contact or communication with other residents as they too are kept in their rooms. The home has had numerous managers within the last three years and constant staffing problems. Hopefully, the newly appointed manager will turn the home around.