Park View Care Centre

Field View, Park Farm, Ashford TN23 3NZ
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9.7 115 Reviews
  • Park View Care Centre, Ashford
Welcome to Park View Care Centre in Ashford, where compassionate Nursing and Dementia care are delivered with a person-centred approach. The dedicated team of nurses, carers, and support staff are committed to providing individualised care that respects each resident’s unique needs, ensuring they feel valued, supported, and empowered to enjoy a fulfilling life.

A key aspect of their care philosophy is the specialist Dementia Team, who are highly trained in dementia care. The dementia environments are designed using the Montessori approach, which supports engagement and promotes the physical and emotional well-being of residents while fostering a sense of independence.

The Culinary Team, led by an experienced Chef, prepare nutritious and flavourful meals every day. These seasonal menus are thoughtfully designed to promote the health and well-being of residents, making mealtimes a delightful and social experience.

The team take pride in the home's vibrant activities programme, which offers a variety of options tailored to individual abilities and interests. Whether it’s enjoying the beautiful surroundings of Park View's landscaped gardens, participating in creative workshops, or exploring local attractions on a guided outing, there’s something for everyone.

The home is designed with comfort and convenience in mind, boasting recently refurbished facilities including a bistro, lounges, a hair salon, and landscaped gardens. Each en-suite bedroom is spacious, elegantly furnished, and designed to offer maximum comfort and privacy.

At Park View Care Centre, every detail is crafted to create a warm and welcoming environment where residents can truly thrive. Whether seeking nursing care or specialist dementia support, the team are here to provide compassionate, person-centred care in a place that feels like home.
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Care Provided by Park View Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600

*All fee’s are based on a pre-admission assessment conducted by the team at Park View Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Park View Care Centre to find out the exact price for your requirements.

Contact Park View Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Park View Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Darren Humby (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Park View welcome visitors to Park View Care Centre. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Park View Care Centre Reviews (115)

9.7

Park View Care Centre has a Review Score of 9.7 (9.726) out of 10, based on 42 reviews in the last 2 years.
Over all time Park View Care Centre has 115 reviews.

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Reviewer Connection to Park View Care Centre
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Total of 115, showing 41-60
Review from D S (Husband of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife, who suffers with late-stage Dementia, was transferred from Hawkinge House to Park View Ashford, after an assessment. From the very start, the manager was very welcoming and reassuring. She introduced me to the staff and nurses who are tasked with my wife's care. I have been very impressed with
all the staff and their willingness to help together with kindness toward the residents.
Reply from Sia Lebbie, Marketing Executive at Park View Care CentreThank you so much for leaving us a review. We are truly honoured to care for your wife at Park View Ashford. It's wonderful to hear that our manager made you feel welcomed and reassured from the very beginning. We take great pride in our team and it's heartening to know that their kindness and willingness to help have made a positive impression on you. Your words mean a lot to us and reinforce our commitment to providing compassionate care for all residents.
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Review from Denise L (Daughter of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care home for over 4 years. All the staff have been caring and supportive of my mother's needs and giving family support. Recently, circumstances have changed with my mother's health which has deteriorated and I appreciate all the help and support given by all members of staff
from the kitchen to the general manager. I am confident that when I am not at the home, which I visit frequently, my mum is in good hands and treated like family.
Reply from Sia Lebbie, Marketing Executive at Park View Care CentreDear Denise, thank you so much for sharing your experience. We are truly touched by your kind words. It has been our privilege to care for your mother over these past four years and we are glad to hear that our team has provided the care and support both your mother and your family have needed. We understand how difficult it can be when a loved one's health changes and we are here to support you every step of the way.
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Review from Annie V (Daughter of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Park View since January 2024. The home is always clean and tidy with a very welcoming feel. I have nothing but praise for all the staff. Everyone is so helpful and friendly, but most importantly, the care Mum has received is outstanding. There are lots of activities to keep
residents occupied. Events like Valentine's, Afternoon Tea and Mother's Day lunch allow families to still celebrate together. I am so pleased I chose Park View, as it is lovely to have peace of mind and to see Mum happy and well cared for. I would highly recommend Park View Care Centre.
Reply from Sia Lebbie, Reviews Team at Park View Care CentreThank you for your lovely review of our home. We're so happy to hear about your experience with the care and team and heartened to hear that your mum is happy. The residents and their loved ones are at the heart of the home, so it's wonderful to hear you enjoy our regular events and activities.
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Review from K E (Son of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are friendly and helpful, the home has regular entertainment, food is varied and of a good quality. I feel the home is really trying to improve things for the residents and their families... but let’s be clear, this is a care home not a holiday camp and as far as my father's care is concerned
he is very well cared for, all his medical needs are met and we feel he is in a very safe environment.
Reply from Sia Lebbie, Reviews Team at Park View Care CentreDear K, Thank you for sharing your positive experience with us. We appreciate your kind words about our team and the services we offer here at Orchard House Care Home. It's reassuring to hear that you recognise the efforts the home is making to enhance the well-being of residents and their families. We are committed to providing the best possible care for residents, and your feedback is invaluable to us. Thank you for entrusting us with your father's care.
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Review from S R (Granddaughter of Resident) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company is very helpful and kind and always welcome everyone, we know where we stand with our relative and always have the meeting and have a chat with the staff. Whenever we come to visit Grandad appears happy listening to his jazz music. The staff are approachable and welcoming, Grandad enjoys
coming to the activities both in-house and family events. We all enjoyed the fish and chip supper and the coffee mornings.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for taking the time to leave a review about the home. It is wonderful to hear how much your grandad is enjoying the events and activities within the home, also that you as a family are too. Your feedback is immensely valued and much appreciated by the whole team.
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Review from C B (Partner of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My biggest regret was having my partner go here. I can't tell you how many safeguarding was raised. I lost count where I raised so many. It was a nightmare from start to finish. No one knew what the other one was doing. One incident of many I came to visit and my partners eye was swollen and closed.
I went to find a nurse which said the doctor was still in the building and she would send him to have a look. When he came I said my partner has a eye infection he looked at my partner and said which eye. I just couldn't believe it my partners eye was very swollen you couldn't miss but see it. That was just one of many incidents, a lot which they couldn't explain especially when it came to bruising. If you're thinking of sending a loved one here please do your homework. I do know if I could have my choice again this place wouldn't be on my radar.
Reply from Melanie Powell, General Manager at Park View Care CentreWe are really sorry that you felt let down by the care and support your loved one received whilst living at Park View. We remain committed to delivering the highest standards of care to all our residents and would welcome the opportunity to discuss this with you further so we can learn and improve.
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Review from Lisa B (Daughter of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Park View since October 2022. The care and attention she receives is outstanding and they look after her needs well. Unfortunately she is palliative; the receptionist and clinical lead nurse have kept me updated and informed throughout her time there, whether this is for admin or
for updates to her care plan. The carers and the cleaners are extremely hard working and nothing is too much bother for them. I couldn't ask for a better place for my mum to spend her final days.
Reply from Abigail Draper, Marketing Manager at Park View Care CentreThank you for taking the time to leave a review. We value all feedback and it is lovely to hear about the experience you've had here at Park View Care Centre.
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Review from Sarah W (Daughter of Resident) published on 10 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Highly recommend anyone with loved ones to educate yourself before using any care home. Specifically the expected inspection report. In the meantime, the first tier care standards tribunal document can be located on a government website.
I would not recommend or trust with my loved ones. And at the
present time they have been legally prevented from any admissions without exceptional permission by the government agency CQC.
This review is made solely with the intent that those privately funded, are aware of the above. So they can be informed and show vigilance if required for their very vulnerable loved ones. These are all facts. I am sorry if it causes concern, but I’d rather service users / their loved ones know - I wish I had.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your feedback. We appreciate all feedback provided and value the opportunity to respond.

As illustrated from reviews on multiple media platforms, our team at Parkview remain dedicated to providing person-centred care, tailored to each individual. We are sorry to hear that this was not your experience on this occasion.
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Review from Kirsty B (Granddaughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been a resident at Park View for over a year now. She has dementia and is on the dementia unit. I cannot thank the staff at Parkview enough for the fantastic care they give my nan. She was not coping at home, even with a full care package and family support. Since being at Park View, my nan
is so much happier. She has become much less agitated, and it feels like we have a little bit of Nan back. All the staff are amazing, they go above and beyond, not only for my nan but for us the family as well. Park View organise lots of activities and entertainment for the residents and my nan loves joining in. She also really enjoys the little trips out, especially when it involves going out for a cup of tea. The meals provided are of high quality and full of fresh vegetables, my nan loves them. My nan is very happy there and as a family we know she is getting the best of care.
Thank you to all the staff at Park View for becoming part of our family. You are all amazing.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you so much for your 5-star review of Park View Care Centre. It is so heart-warming to hear your feedback and we have ensured it has been passed on to the team at the home. We are dedicated to supporting those living with dementia and ensuing person-centred care and the support needed to lead a fulfilling and engaging lifestyle.
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Review from L R (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is happy and comfortable here. Ward staff are friendly, smiley and gentle. The reception are staff friendly, smiley and sociable. New manager so can’t comment about her but let’s hope she can meet targets and go above and beyond.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for taking the time to leave a review about our home, we are glad your mum is happy and comfortable at Park View Care Centre.
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Review from Sheena H (Wife of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He is well and truly settled, also eating well. The staff are always helpful, nothing is too much trouble.
The food has improved since the addition of a new chef.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThe team at Park View would like to thank you for taking the time to leave such a lovely review for the home. We're also really happy to hear your feedback about the new chef.
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Review from L P (Husband of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think my excellent rating ticks says it all!
I don't worry about my husband in this care home. That takes a great burden off my shoulders. He's happy and they do everything they can to keep him safe. Everyone is friendly and helpful. At times when I'm upset, they comfort me.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreWe'd like to thank you for taking the time to leave a review for our home. It is so lovely to hear how much you the home has meant to you, we are so glad you're husband is happy at Park View Care Centre.
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Review from M J (Daughter of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very grateful with how you take good care of our mum.
Food is good.
Staff are friendly and very helpful.
Mum is happy, which makes us happy.
This new room is beautiful with the garden view.
We can now be daughters rather than carers.
Many thanks for all that you are doing.
Reply from Abigail Draper, Customer Relations Team at Park View Care CentreWe'd like to thank you for leaving such a lovely review about our home. It especially means a lot knowing that your mum is happy and how if has been a positive experience for you as a family as well.
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Review from Malcolm S (Son of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed for respite care from 07/07/2022 to 23/09/2022. During her stay, my family have been extremely happy with the care and compassion shown by all the staff. Every member of staff was always helpful and cheerful.
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Review from Julie P (Daughter of Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to thank the care and support of the team that looked after my dad in those final weeks/days.
It meant a lot to me and my brother.
I visited straight after work every day.
Dad was comfortable most of the time.
He was subbed and kept climbing out of bed because of confusion and the
dignity of not wanting to relax and have accidents.
You did treat this with the highest possible respect and dignity.
Dad loved the view he had of the gardener mowing the grass and the wildlife, giving the birds and squirrels a biscuit.
Thank you.
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Review from M S (Husband of Resident) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was not sure that we were making the right decision at the beginning. But very soon realised that my wife was getting the best of care. She was comfortable and safe, cared for by a happy and caring group of professional staff. I myself was also treated kindly and professionally. Every one of your
staff are a credit to your professionalism. I thank you all.
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Review from A G (Daughter of Resident) published on 26 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At the height of the Covid pandemic, recently widowed, my mother was admitted (without our immediate knowledge) to Park View. Initially, no visit was permitted, then later, only with full PPE. This was understandably a bewildering and distressing time for her. In the subsequent seven months until her
death, her emotional and physical state turned around completely and she died very content and well cared for by members of the Park View community. The dedicated and delightful staff at Park View take every step possible to entertain and socialise the residents and we cannot thank them enough for what they did.
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Review from Jon B (Son of Resident) published on 4 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was in the care of Park View for about a year following hospitalisation after a series of falls caused by an underlying condition.
The staff team were always caring and professional and understood mum's specific needs. She had access to the district nurse and a visiting GP as part of her continuing
care in addition to access to appointments with a chiropodist and hairdresser when she wanted to look and feel her best for herself or visitors.
Mum has recently moved to an alternative placement to be closer to friends and family, but I would like to thank all of the staff at Park View for their commitment to making mum's stay with them comfortable and caring.
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Review from B P (Son of Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and respect given to my mother during her 6-week stay was excellent. Staff were aware and very considerate towards mums care and needs. Excellent Covid precautions at every visit. Very grateful for the rehab mum had which has allowed her to return home.
Reply from Robi Chowdhury, Senior Marketing Officer at Park View Care CentreThank you so very much for your review. It was our pleasure to look after Mum
With best wishes.
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Review from Tina M (Next of Kin) published on 3 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle had the best care at the end he was really looked after nothing was too much trouble with the staff.
Reply from Robi Chowdhury, Senior Marketing Officer at Park View Care CentreThank you, Tina, for your kind words, and your review has been passed onto the team who looked after your Uncle.
With best wishes.
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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Park View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Park View Care Centre is calculated as follows: ( (376 Excellents x 5) + (98 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 492 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Park View Care Centre is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (2)

Darren

Darren Humby

Job Title: General Manager

With over 30 years of experience in healthcare, Darren brings a wealth of knowledge and compassion to Park View Care Centre.


A Registered Nurse by background, Darren has worked across a variety of specialities, both in the NHS and in private healthcare. His transition to private healthcare included leadership roles such as Care Services Manager and Registered Care Home Manager, where his passion for high-quality care continued to thrive.


Darren's dedication to care excellence has been recognised on the national stage, having twice won at the National Finals of the Great British Care Awards in the Frontline Leader and Care Home Manager categories.


At Park View, Darren is driven by a commitment to leading his team in a way that fosters growth and delivers the highest possible standards for residents. He believes that great care comes from great teamwork and that leadership and governance are key to helping his team become the best versions of themselves. Darren’s goal is to ensure that Park View Care Centre continues to be a place where both staff and residents thrive, with everyone working together to deliver the exceptional care that residents and their families expect.


"Every day, I’m inspired by the kindness and dedication I see in my team. Their desire to improve and create a better environment for our residents is what makes Park View such a special place to work. I’m proud to be part of a team that truly believes in making a difference, one day at a time."

Karen

Karen McCall

Job Title: Deputy Manager Joined: 2016

With over 22 years of experience working in social care, Karen became a valued member of the Park View family when she join in 2016.


Over the years her role has changed and every role has had different things which Karen enjoys. 'A part of my role which I like is setting families minds at rest and that they have done what is best for a relative. The guilt people feel at placing loved ones in care can be huge! When they see their relative settled and happy it brings them a great deal of peace and it makes me feel proud that our team has helped them.'


Karen is also proud to be part of team who respect and care for each other.


When she is not at work Karen enjoys reading, she also loves ABBA and dancing. Most importantly, Karen loves spending time with her grand children who keep her very busy!

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