Balgowan House is a well-established nursing home located close to the centre of Saltwood village near Hythe in Kent. The building has been extended and refurbished (completed 2016) to provide warm, welcoming and comfortable accommodation for up to forty residents.
Balgowan House is able to offer single or shared occupancy with the option of en-suite facilities in accommodation provided over two floors with two lifts giving access to all areas.
Residents are...
Balgowan House is a well-established nursing home located close to the centre of Saltwood village near Hythe in Kent. The building has been extended and refurbished (completed 2016) to provide warm, welcoming and comfortable accommodation for up to forty residents.
Balgowan House is able to offer single or shared occupancy with the option of en-suite facilities in accommodation provided over two floors with two lifts giving access to all areas.
Residents are able and encouraged to personalise their own rooms and enjoy the spacious and comfortable social areas, well-kept gardens, a sheltered patio and a conservatory.
Nursing and care assistants are available throughout the day and night, with call systems in bedrooms that add to residents' sense of security, and home-cooked meals supporting the pursuit of good health and nutrition.
All fees are dependent on care needs assessment.
The price(s) shown are provided by the care home. Contact Balgowan House for full pricing details and T&Cs.
Contact Balgowan House to confirm what's included and get a personalised quote:
Balgowan House has a Review Score of 9.7 (9.691) out of 10, based on 23 reviews in the last 2 years.
Over all time Balgowan House has 85 reviews.
I visit my friend in the home. I am always pleased with how well she is cared for, staff are very friendly. There is always evidence of activities. The security system is excellent. I chat to other residents also and they all say how happy they are at Balgowan. The food always looks very good,...
I visit my friend in the home. I am always pleased with how well she is cared for, staff are very friendly. There is always evidence of activities. The security system is excellent. I chat to other residents also and they all say how happy they are at Balgowan. The food always looks very good, varied and wonderful cakes. I am always offered a cup of tea. The care is very good. Medical issues are dealt with promptly, the management is excellent and always available for a chat. I am very pleased that my friend is in a really good place. I used to be a Registered Manager for KCC Elderly Services so I recognize the effort involved in giving consistent good care
Thank you for taking the time to do this review. We always appreciate any feedback and strive to provide the service that people deserve.
Balgowan House staff were exceptional while my Mum was there. They genuinely care and are all very positive about the home. It is a real 'home'. My Mum was only there a short time, but I felt like we were with family. The home was always beautifully clean, very different from other homes I have...
Balgowan House staff were exceptional while my Mum was there. They genuinely care and are all very positive about the home. It is a real 'home'. My Mum was only there a short time, but I felt like we were with family. The home was always beautifully clean, very different from other homes I have been in. I am just so glad that my Mum came to Balgowan House for the most precious, but difficult time. I wouldn't have wanted her to be anywhere else.
Thank you so much for taking the time to do this lovely review for us. We really do appreciate all feedback. Please take care of yourselves.
My grandchildren, ages 4, 7 and 10, also enjoy visiting their "Pops" and again are made most welcome and comfortable in Balgowan. They especially enjoy the activity days and are always...
My grandchildren, ages 4, 7 and 10, also enjoy visiting their "Pops" and again are made most welcome and comfortable in Balgowan. They especially enjoy the activity days and are always extremely keen to join in.
Thank you for taking the time to provide feedback for our home. We love have grandchildren visit, and other residents appreciate it also.
Staff are aware of his needs and couldn't be any more helpful, they are always very friendly and will answer any questions or concerns.
Staff are aware of his needs and couldn't be any more helpful, they are always very friendly and will answer any questions or concerns.
Thank you for you feedback. We appreciate all your comments and will strive to provide an excellent level of care.
Lovely friendly staff who really care. Excellent atmosphere and facilities. My only criticism would be that there is a definate need for more staff. My father is often not washed until late morning.
Lovely friendly staff who really care. Excellent atmosphere and facilities. My only criticism would be that there is a definate need for more staff. My father is often not washed until late morning.
Thank you for your valuable feedback. We try to accommodate all time frames when people would prefer their care. Sometimes when situations arise out of our control then time frames may need to be adjusted. We strive to provide care times suitable to the needs of our residents.
Mum passed in Dec 2025 and Dad is looked after well and genuinely cared about.
Mum passed in Dec 2025 and Dad is looked after well and genuinely cared about.
Thank you for you views, we value all feedback. We always try to accommodate individuals needs and preferred times for delivering care.
The nursing home is great place for resadance, would be nice if we could have better WiFi and have more choice of TV programes. The staff here are the best helpful and frendly
The nursing home is great place for resadance, would be nice if we could have better WiFi and have more choice of TV programes. The staff here are the best helpful and frendly
Thank you for your feedback. We appreciate all off your comments.
Staff are excellent. Facilities are slightly tired. Lift appears to breakdown regularly.
Staff are excellent. Facilities are slightly tired. Lift appears to breakdown regularly.
Thank you for your feedback. We have had some issues with one of our lifts but this is all rectified now. The Lift management company had issues with sourcing a part. We are in the process of redecorating and laying new flooring throughout our hallways.
This is an excellent home so caring and professional providing the very best of care for my elderly mother who now sadly is unable to do anything for herself. The carers and nurses we consider as extended family for her and we could not be more appreciative to them all and thankful she is there...
This is an excellent home so caring and professional providing the very best of care for my elderly mother who now sadly is unable to do anything for herself. The carers and nurses we consider as extended family for her and we could not be more appreciative to them all and thankful she is there living out the remainder of her days .
Thank you so much for taking the time to do this review. Your kind words mean a lot to us.
my sister is receiving good quality care delivered with compassion, The staff make a big difference to her quality of life and are always helpful and caring. I am glad we chose Balgowan. A big thankyou to the team
my sister is receiving good quality care delivered with compassion, The staff make a big difference to her quality of life and are always helpful and caring. I am glad we chose Balgowan. A big thankyou to the team
Thank you for taking the time to do this review. We take all comments seriously and look for ways to enhance our service.
My Husband has been a resident for 18 months & we have been very pleased with his care. I always get a warm greeting & the atmosphere is mostly happy mainly due to Mo the activities lady. She keeps my Husband busy with tasks she sets him which is exactly what he needs. On one a occasion in his...
My Husband has been a resident for 18 months & we have been very pleased with his care. I always get a warm greeting & the atmosphere is mostly happy mainly due to Mo the activities lady. She keeps my Husband busy with tasks she sets him which is exactly what he needs. On one a occasion in his first year there I rang him on a lovely warm day & said I will pick you up & we can drive to the seafront for an ice cream & he told me he was too busy to go!! Perfect x
Thank you for taking the time to do this review. We take all comments seriously and look for ways to enhance our service.
My relative has been a resident of Balgowan House for two and a half years and has been very well looked after by the staff during this time. The home is clean and well run, with plenty of activities and entertainment in the lounge for the residents to participate in and enjoy.
My relative has been a resident of Balgowan House for two and a half years and has been very well looked after by the staff during this time. The home is clean and well run, with plenty of activities and entertainment in the lounge for the residents to participate in and enjoy.
Balgowan is a warm and friendly environment with a fantastic staff team that are compassionate, kind and patient. My dad loves Balgowan and often says 'I should have come here years ago.' My dad loves the banter with staff and all the activities, especially arts and crafts and the regular...
Balgowan is a warm and friendly environment with a fantastic staff team that are compassionate, kind and patient. My dad loves Balgowan and often says 'I should have come here years ago.' My dad loves the banter with staff and all the activities, especially arts and crafts and the regular singers/groups that visit. My dad is genuinely happy and the staff are attentive and always available to discuss any issues or queries I have. I love the atmosphere and the open and honest ethos. I cannot thank the staff enough.
Thank you for taking the time to do this review. We always listen to feedback and continue to use this information to improve our service.
Unfortunately I'm not able to visit as much as I would like but my sister seems to be very comfortable and content with her care. The staff are always on hand and ready to answer any questions I may have.
Unfortunately I'm not able to visit as much as I would like but my sister seems to be very comfortable and content with her care. The staff are always on hand and ready to answer any questions I may have.
Good...
Good selection and standard of food. Regular activities and Singalongs. Mother celebrated her 105th Birthday there and a good time was had by all. Well done Balgowan Team.
I can tell you that the overall welfare of my mother over the last year has greatly improved and it is all down to the care that she is receiving at Balgowan House. The staff cannot do enough for her. She is fed and entertained and well looked after. Thank you.
I can tell you that the overall welfare of my mother over the last year has greatly improved and it is all down to the care that she is receiving at Balgowan House. The staff cannot do enough for her. She is fed and entertained and well looked after. Thank you.
Thank you for taking the time to complete this. We take all comments onboard and continually strive to give the best care possible.
My mum has been here a year now and I have nothing but praise. The staff are lovely and they must be happy working there as they mostly seem to have been there a long time. The home is spotless and has lots of light and an airy feel. It's a great location, there's parking right outside so I can...
My mum has been here a year now and I have nothing but praise. The staff are lovely and they must be happy working there as they mostly seem to have been there a long time. The home is spotless and has lots of light and an airy feel. It's a great location, there's parking right outside so I can easily take my mum out for a trip to Hythe.
Thank you for taking the time to do this review. We value all feedback and strive to provide the care that people deserve.
It's is a very busy home, but there is always a way to speak to someone if you...
They welcome feedback no matter what, which is a measure of the constant striving to be the best there is, and I know they are.
Thank you for such lovely comments. Our staff always strive to provide the best possible care.
Thank
Thank
Thank you for your valued comments. We are always looking for ways to improve our service.
Very satisfied with the care, attention and management. Very good atmosphere. I visit every day.
Very satisfied with the care, attention and management. Very good atmosphere. I visit every day.
We really do appreciate your feedback. Thank you.
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I qualified as a State Enrolled Nurse in 1983 and later as a Registered General Nurse in 2002, gaining both clinical and management experience within...
I qualified as a State Enrolled Nurse in 1983 and later as a Registered General Nurse in 2002, gaining both clinical and management experience within the NHS in both hospital and district nursing environments.
I was appointed to the position of Registered Home Manager of Balgowan House in May 2018 having previously been Registered Manager at another Kent care home.
My time at Balgowan has been incredible and have an amazing team and wonderful residents.
Lynne started her career in care here at Balgowan House in 2013 as a carer.
In 2017, Lynne left to work at William Harvey Hospital as an HCA on the...
Lynne started her career in care here at Balgowan House in 2013 as a carer.
In 2017, Lynne left to work at William Harvey Hospital as an HCA on the Acute Medical Unit. After 2 years in the Trust, Lynne went on to pursue her dream of becoming a nurse and qualified in 2021. Lynne continued to work on the Acute Medical Unit at William Harvey Hospital until 2024.
Lynne enjoyed her years spent at Balgowan House before going on to pursue her nursing career, so when the opportunity arose to return to Balgowan as a registered nurse, Lynne was excited to rejoin the team and continue her career.
In April 2026, Lynne became the Deputy Manager here at Balgowan and enjoys working closely with her colleagues to help lead and support the home, ensuring residents and their families receive the highest standards of care and support.
Cassie Williamson started a BTEC National Diploma in Health Studies in 1997, she worked in various roles before joining Balgowan House in March 2000...
Cassie Williamson started a BTEC National Diploma in Health Studies in 1997, she worked in various roles before joining Balgowan House in March 2000 as a Health Care Assistant (NVQ 3). Cassie very much enjoyed the role and remained in the post for 15 years. In 2015 the Home Manager introduced a new administration role and she was quickly identified as the perfect candidate.
Cassie is a major support to the Home Manager and everything she does is integral to the day-to-day running of the home. The role is extremely busy, but Cassie enjoys the challenges and variety each day brings. Cassie may now be doing the admin work, but she still spends time interacting with the residents and getting involved in the home’s activities and events. She is a very valued member of the Balgowan team.
Mo is the activities Coordinator for Balgowan House.
She ensures that every resident has interaction and activities each day.
All residents are...
Mo is the activities Coordinator for Balgowan House.
She ensures that every resident has interaction and activities each day.
All residents are considered when activities are planned - from arts and crafts to music to events.
Outside entertainers are a regular feature here at Balgowan and family and friends are always welcome.
Cathy has worked for Integrum since 2012, first at Saltwood full time, then here at Balgowan full time. She also is bank Chef between all 3 homes as...
Cathy has worked for Integrum since 2012, first at Saltwood full time, then here at Balgowan full time. She also is bank Chef between all 3 homes as and when required.
Bev has worked for Balgowan since 2016, first as a carer sometimes helping with the cooking, now just cooking part time!
They pride themselves on cooking, fresh home cooked food for the residents.
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 34 Single Rooms and 3 Couples/Companion Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.8 mile(s) as the crow flies, distance by road may be significantly further.
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