Balgowan House

During my cousin's six-year stay here, the staff here, have almost 100% loving and caring. Despite the long hours and poor pay, they have shown nothing but love, kindness, shared humour and as much time as their workload has allowed. I cannot praise them highly enough and would wish that all care homes had such lovely staff.

Across the board, our mother is well cared for at Balgowan.

Balgowan House is bright and welcoming with a great ambience. My husband's care has been outstanding. Every member of staff, regardless of their role, have been kind, considerate, caring and compassionate and some have a great sense of humour too! He is treated with dignity and respect, and we have both been involved in decisions regarding his care, which is especially important in these difficult times, as is the care and support given to myself and the family.

I have found Balgowan House has a caring, friendly and compassionate atmosphere. The staff and management are helpful and approachable to residents and their families.

Balgowan House is a lovely home. The staff and management are very helpful and very approachable. They all seem happy in their work. They show a lot of compassion with the residence. I'm sure we made the right choice for my mother-in-law.

Excellent home with very friendly excellent staff. The activities lady is excellent.

A warm and welcoming are home with a friendly atmosphere. Excellent care was given to my uncle who relied totally on staff to anticipate and meet all his complex needs. Care was always professional, but given cheerfully with genuine warmth and kindness. Although my uncle was unable to communicate verbally, he trusted the staff, always giving his carers a smile - I knew he was content and comfortable. As a relative, I was always welcomed at any time and kept up to date with his care. The home itself was always clean and tidy, I could find no fault and was very grateful to all staff for making my uncle last year so bearable.

Gound the building spotless, the carers just that, carers kind and friendly.

Balgowan in Saltwood has given my Sister first-class care and nursing for 15 years. Sadly she passed away in March. Balgowan is a bright, clean and tidy place. The accommodation is homely too. Meals were nutritionally balanced and prepared by the chef daily. Staff helped my Sister when she needed support at meal times and to have as much independence as she wanted.

I cannot emphasise enough the fantastic care my mother received during her stay at Balgowan House. Balgowan House has a very family orientated feel as soon as you walk in and the care given to my mother was nothing less than brilliant. The staff as a whole are very dedicated, polite and helpful. I cannot recommend them highly enough.

Balgowan is one of the best care homes I have visited. The staffing levels/patients gives one the impression of continuous attention to their needs and the endeavours with quizes, musical events etc all help to stimulate the residents and keep them involved in daily life.

My father-in-law is treated with kindness and dignity. His complex needs are met and his needs are reviewed regularly. The staff are all kind and respond to each resident.

During the last 12 months that my mother has been in the care of Balgowen House, I have always been able to have peace of mind knowing that any of her needs will have fully been met and catered for. I will have no problem in recommending this residence to others that may require the same.

The entertainment is wonderful with musicians and singers and plenty of occupational therapy.

We recently attended the Xmas party for residents, relatives, and friends of residents and day visitors. The staff who are numerous addressed my husband by name and were pleased to see him.

Both my parents are in Balgowan House

Thank you.

An excellent home. Cannot fault it.

I looked after my father for 8 years in France and when I arrived in England and saw where he was, I was so happy. What a beautiful place.

My cousin has been cared for since June 2015 and has been very happy in her new home. The care and health monitoring is excellent with constant review and discussion regarding her needs.

The staff are stable and very capable, the home manager is approachable and listens to any concerns.