Balgowan House

46 Bartholomew Lane, Hythe CT21 4BX
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9.8 75 Reviews
  • Balgowan House, Hythe
Balgowan House is a well-established nursing home located close to the centre of Saltwood village near Hythe in Kent. The building has recently been extended and refurbished (completed 2016) to provide warm, welcoming and comfortable accommodation for up to forty residents.

Balgowan House is able to offer single or shared occupancy with the option of en-suite facilities in accommodation provided over two floors with two lifts giving access to all areas.

Residents are able to personalise their own rooms and enjoy the spacious and comfortable social areas, well-kept gardens, a sheltered patio and a conservatory.

Nursing and care assistants are available throughout the day and night, with call systems in bedrooms that add to residents' sense of security, and home-cooked meals supporting the pursuit of good health and nutrition.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

All fees are dependent on care needs assessment.

Good to Know

Person in charge

  • Ann-Marie Miles (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (3)

Visiting

  • Balgowan House welcomes visitors at any time.

Parking

  • Parking is available in the car park as well as unrestricted parking in Bartholomew Lane.

Balgowan House Reviews (75)

9.8

Balgowan House has a Review Score of 9.8 (9.758) out of 10, based on 23 reviews in the last 2 years.
Over all time Balgowan House has 75 reviews.

Overall Experience
  • 66
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Date Published
  • 75
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Reviewer Connection to Balgowan House
  • 25
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Total of 75, showing 61-75
Review from William L (Friend of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Balgowan is one of the best care homes I have visited. The staffing levels/patients gives one the impression of continuous attention to their needs and the endeavours with quizes, musical events etc all help to stimulate the residents and keep them involved in daily life.
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Review from R M (Daughter-in-law of Resident) published on 10 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is treated with kindness and dignity. His complex needs are met and his needs are reviewed regularly. The staff are all kind and respond to each resident.
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Review from D F (Son of Resident) published on 10 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the last 12 months that my mother has been in the care of Balgowen House, I have always been able to have peace of mind knowing that any of her needs will have fully been met and catered for. I will have no problem in recommending this residence to others that may require the same.
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Review from J S (Niece of Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family are impressed with the care and attitude of the staff. They don't appear to be harassed or too busy to make time for the residents. All the staff are friendly and helpful. There is always a smile to greet us. The home is clean and well organised with plenty of equipment i.e hoists etc.
My aunt can eat an drink at any time of the day or night.
The laundry is very efficient.
The entertainment is wonderful with musicians and singers and plenty of occupational therapy.
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Review from P E (Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband attends Balgowan House as a day visitor and enjoys the lunch and tea during his stay. The activities programme is flourishing and enjoyed by the many. The staff are courteous and welcoming and the manager is accessible and informative.
We recently attended the Xmas party for residents, relatives,
and friends of residents and day visitors. The staff who are numerous addressed my husband by name and were pleased to see him.
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Review from D D (Daughter of Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home.
Staff are excellent and very caring and willing to do anything you ask them to.
The manager is brilliant and so approachable, helpful, down to earth and very humorous.
Great atmosphere in the home. The home is clean and no smell.
Both my parents are in Balgowan House
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Review from Roger W (Son of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in the home for twelve weeks and her dementia has worsened over that time. However, without the excellent care and support from all the staff, it would have been a terrible experience for Mum.
I have total admiration for every staff member who are expertly guided by an excellent management
team.
It would be impossible to single out any one person as everyone is so dedicated and hard working.
Thank you.
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Review from Edward B (Partner of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent home. Cannot fault it.
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Review from S H (Daughter of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I looked after my father for 8 years in France and when I arrived in England and saw where he was, I was so happy. What a beautiful place.
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Review from Colin H (Cousin of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has been cared for since June 2015 and has been very happy in her new home. The care and health monitoring is excellent with constant review and discussion regarding her needs.


The staff are stable and very capable, the home manager is approachable and listens to any concerns.

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Review from Bev S (Daughter of Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent the last 6 weeks of her life at Balgowan. Her needs by they were complicated. The care and love given to my mum were outstanding. The support and kindness afforded my heartbroken, 90year old dad was lovely.
The home is large but cosy, the food of a good standard and the place sparkles.
But it's the lovely, caring, professional staff that make Balgowan a place I would go in my autumn years.
Thank you Balgowan.
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Review from Kelly S (Granddaughter of Resident) published on 27 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't rate the care given in this facility more highly - excellent treatment given in all areas by all staff. The home has a very warm, open and friendly atmosphere, the staff are excellent and even when faced with difficult situations they remain very professional and caring. The emphasis of 'care'
given here is evident, the staff are warm and treat the residents with lots of dignity.
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Review from June T (Daughter of Resident) published on 23 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum spent her last five months in Balgowan House and our whole family are so pleased we chose this nursing home. The care she has been shown is truly amazing. Nothing has been too much trouble. Sadly, she was practically paralysed so her needs were very high, but at all times she has been treated
with dignity, care and love. We visited several homes before Balgowan; as soon as we walked in we knew this was the best: the warmth, openness and smiles of the staff have it standing far above the others we viewed. The ethos of Balgowan is care, and this starts with the astonishing manager. She has never been too busy for a chat, has ceaselessly supported us throughout our mum's stay, with advice, kindness and discretion. And I have to say this has been the case with all of her wonderful team; they became like family to us on our many visits and they all helped make a very difficult situation not only bearable but pleasant. We will miss them all, as well as missing our mum. Thank you.
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Review from Janet R (Wife of Resident) published on 5 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has late stage Alzheimers and has never been treated without anything except kindness, care and dignity, The manager is excellent, and her staff are just the same - nothing is too much trouble. My husband was not aware that it was his birthday but every member of staff (even though they
did not know we were visiting) from manager to cleaner came into his room with a birthday cake and sang Happy Birthday, and when we arrived he had birthday banners up in his room. Nothing is too much trouble and there is always time for a chat, a cup of coffee and a cuddle when everything all becomes too much to bear for myself and my daughters. I would have no hesitation in recommending Balgowan House.
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Review from David S (Son of Resident) published on 23 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
"This is a nice place, I have a lovely big room, comfy bed and chair and my own TV; the staff are friendly and caring and the food is excellent". This was the entry in our Mum's diary for the day in July after she went to Balgowan for respite. She decided to stay and was very happy there. Unfortunately
her recurring illness got the better of her and she passed away in October. During the time she was there the care she received was exceptional; nothing was too much trouble, and also to members of the family when they visited. My memory of Mum's time at Balgowan was sitting with her in the newly refurbished lounge, helping with her puzzle, listening to soft music, enjoying a mug of tea and an excellent Home Made chocolate eclair.
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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Balgowan House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.758 for Balgowan House is calculated as follows: ( (209 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 269 Ratings = 4.758
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Balgowan House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (5)

Ann-Marie

Ann-Marie Miles

Job Title: Home Manager Joined: 2016

I qualified as a State Enrolled Nurse in 1983 and later as a Registered General Nurse in 2002, gaining both clinical and management experience within the NHS in both hospital and district nursing environments.


I was appointed to the position of Registered Home Manager of Balgowan House in May 2018 having previously been Registered Manager at another Kent care home.


My time at Balgowan has been incredible and have an amazing team and wonderful residents.

Barbara

Barbara Kelly

Job Title: Deputy Manager

I qualified as a registered Mental Nurse in 1981 gaining experience in a large psychiatric hospital, I then completed my general nurse training in 1985 qualifying in 1986. I worked in a large general hospital in Paisley in both Orthopaedics and General surgery and then moved to Kent in 1989. After moving to Kent I managed a small nursing home for 12 years and then worked for Social services for 15 years as a Care manager and Senior Practitioner.
I joined the Balgowan Team in 2016 as deputy Manager and enjoy working with my colleagues to help run the home.

Cassandra

Cassandra Williams

Job Title: Administrator Joined: 2000

Cassie Williamson started a BTEC National Diploma in Health Studies in 1997, she worked in various roles before joining Balgowan House in March 2000 as a Health Care Assistant (NVQ 3). Cassie very much enjoyed the role and remained in the post for 15 years. In 2015 the Home Manager introduced a new administration role and she was quickly identified as the perfect candidate.


Cassie is a major support to the Home Manager and everything she does is integral to the day-to-day running of the home. The role is extremely busy, but Cassie enjoys the challenges and variety each day brings. Cassie may now be doing the admin work, but she still spends time interacting with the residents and getting involved in the home’s activities and events. She is a very valued member of the Balgowan team.

Maureen

Maureen Cullen

Job Title: Activities Coordinator

Mo is the activities Coordinator for Balgowan House.


She ensures that every resident has interaction and activities each day.


All residents are considered when activities are planned - from arts and crafts to music to events.


Outside entertainers are a regular feature here at Balgowan and family and friends are always welcome.

Cathy and Bev

Cathy and Bev

Job Title: Chef Cook

Cathy has worked for Integrum since 2012, first at Saltwood full time, then here at Balgowan full time. She also is bank Chef between all 3 homes as and when required.


Bev has worked for Balgowan since 2016, first as a carer sometimes helping with the cooking, now just cooking part time!


They pride themselves on cooking, fresh home cooked food for the residents.

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