Submit a Review for Hawthorn Manor
369 Maidstone Road, Gillingham, ME8 0HX
View full details of Hawthorn ManorLatest Reviews for Hawthorn Manor
07 January 2026
It was our best decision for Mum to move to Hawthorn Manor - it is not 'a home' but very much Home. The staff - from management to care staff/activity girls and cleaners - are without exception, caring, professional, hardworking and friendly.
There is a lot of effort put into meeting every
resident's needs. Regular meetings with family and residents. The activities are all inclusive and staff make the effort to take residents out of trips too every week. Plus it smells nice!!
12 November 2025
My Mum lived in Hawthorn Manor for 11 months before she passed. We were impressed when we first viewed the home by its welcoming and homely feel. We found the staff caring and kind, we had no worries about the attention mum received. Communication with and by management and staff was good. Mum was
encouraged to join in the activities which were frequent although she didn't always participate. She came to look on Hawthorn as 'home' after a settling in period. We will always be grateful her last months were spent in such a compassionate and kind environment, both for her and our family. Thank you Hawthorn Manor
13 June 2025
All staff are caring, kind and treat all of the residents with the utmost respect and dignity. Since the manager and another staff member have been in charge of the home there have been many improvements including increased retention of staff and therefore less reliance on agency staff. This means
that residents are able to get to know those who care for them and get used to seeing familiar faces each day.
11 June 2025
I am so grateful that our dear Mum was placed in Hawthorne Manor when we could no longer care for her at home. All my fears of 'putting your Mum in a home' disappeared within a few weeks and my positive feelings about Hawthorn have remained 2 years later, and if anything, have increased since the
new manager/deputy came into post in recent months. The staff are dedicated, caring, warm and efficient. I so appreciate the focus on relationships - every resident in this small care home is a valued individual - that is clear. I love the way they are with my Mum. I love the way they that include the family in all aspects of care. I love the creativity and energy of the activities team. Well done and THANKYOU to everyone at Hawthorne.
13 May 2025
Staff are friendly and helpful although some of the newer staff sometimes need to be a little more aware of the needs of elderly people. Senior staff, both carers and management, are very helpful and do their best to help and make life as good as possible.
12 May 2025
Dad has recently reached his 100th birthday. Unfortunately he is no longer able to feed or clean himself, but the staff take great care of him even if he doesn't always make their job easy.
We are very grateful for the love and care they show him....knowing he's in safe hands is a great comfort.
12 May 2025
I know that my Mum can be very difficult on occasions but I have never seen her dealt with in a way that is not loving, respectful and aimed at her needs. I value highly the relationship which I personally have with all of the staff, from carers to ancillary staff and the friendly welcome I receive
from them all. I know that whenever I visit, they will always take the time to listen to any concerns that I have and have absolute confidence that action will be taken if needed. Mum has been a resident for several years - I now feel that the staff are a part of her family.
10 January 2024
My aunt has been a resident here since 2019 and is very happy. She feels very much at home and the staff know her well. I am kept informed by the care staff who respond quickly if something needs attention. The care staff are very good and have my aunt's welfare as a priority. My aunt is treated
with respect and I am sure she is in the right care facility.
06 November 2023
A very homely place with amazing staff, my dear dad was only here from the end of June until October- but the care was excellent. The staff are all lovely, they were very fond of my dad and enjoyed the banter with him. I can happily recommend hawthorn manor to anyone. The only downside was not
having a lift just a stairlift.
Latest Reviews for Hawthorn Manor
07 January 2026
It was our best decision for Mum to move to Hawthorn Manor - it is not 'a home' but very much Home. The staff - from management to care staff/activity girls and cleaners - are without exception, caring, professional, hardworking and friendly.
There is a lot of effort put into meeting every
resident's needs. Regular meetings with family and residents. The activities are all inclusive and staff make the effort to take residents out of trips too every week. Plus it smells nice!!
12 November 2025
My Mum lived in Hawthorn Manor for 11 months before she passed. We were impressed when we first viewed the home by its welcoming and homely feel. We found the staff caring and kind, we had no worries about the attention mum received. Communication with and by management and staff was good. Mum was
encouraged to join in the activities which were frequent although she didn't always participate. She came to look on Hawthorn as 'home' after a settling in period. We will always be grateful her last months were spent in such a compassionate and kind environment, both for her and our family. Thank you Hawthorn Manor
13 June 2025
All staff are caring, kind and treat all of the residents with the utmost respect and dignity. Since the manager and another staff member have been in charge of the home there have been many improvements including increased retention of staff and therefore less reliance on agency staff. This means
that residents are able to get to know those who care for them and get used to seeing familiar faces each day.
11 June 2025
I am so grateful that our dear Mum was placed in Hawthorne Manor when we could no longer care for her at home. All my fears of 'putting your Mum in a home' disappeared within a few weeks and my positive feelings about Hawthorn have remained 2 years later, and if anything, have increased since the
new manager/deputy came into post in recent months. The staff are dedicated, caring, warm and efficient. I so appreciate the focus on relationships - every resident in this small care home is a valued individual - that is clear. I love the way they are with my Mum. I love the way they that include the family in all aspects of care. I love the creativity and energy of the activities team. Well done and THANKYOU to everyone at Hawthorne.
13 May 2025
Staff are friendly and helpful although some of the newer staff sometimes need to be a little more aware of the needs of elderly people. Senior staff, both carers and management, are very helpful and do their best to help and make life as good as possible.
12 May 2025
Dad has recently reached his 100th birthday. Unfortunately he is no longer able to feed or clean himself, but the staff take great care of him even if he doesn't always make their job easy.
We are very grateful for the love and care they show him....knowing he's in safe hands is a great comfort.
12 May 2025
I know that my Mum can be very difficult on occasions but I have never seen her dealt with in a way that is not loving, respectful and aimed at her needs. I value highly the relationship which I personally have with all of the staff, from carers to ancillary staff and the friendly welcome I receive
from them all. I know that whenever I visit, they will always take the time to listen to any concerns that I have and have absolute confidence that action will be taken if needed. Mum has been a resident for several years - I now feel that the staff are a part of her family.
10 January 2024
My aunt has been a resident here since 2019 and is very happy. She feels very much at home and the staff know her well. I am kept informed by the care staff who respond quickly if something needs attention. The care staff are very good and have my aunt's welfare as a priority. My aunt is treated
with respect and I am sure she is in the right care facility.
06 November 2023
A very homely place with amazing staff, my dear dad was only here from the end of June until October- but the care was excellent. The staff are all lovely, they were very fond of my dad and enjoyed the banter with him. I can happily recommend hawthorn manor to anyone. The only downside was not
having a lift just a stairlift.