Hawthorn Manor

369 Maidstone Road, Gillingham ME8 0HX
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9.6 8 Reviews
  • Hawthorn Manor, Gillingham
Hawthorn Manor is a sophisticated and stylish residential care home with 37 beds, purpose-built and fully registered. It boasts a spacious enclosed garden and a charming sunlit courtyard featuring a sizable fish reservoir filled with captivating species, along with its own water fountain, all designed for residents' enjoyment. The interior is meticulously furnished to the highest standards, combining elegance with comfort, creating a warm and inviting atmosphere. Within its walls, a genuine sense of home thrives, where residents, staff, and frequent visitors come together to form a lively and close-knit community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1600
  • Self-Funded Residential Dementia Care: £1300 – £1600
  • RESPITE Self-Funded Residential Care: £1300 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1600

Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.

These prices are only a guideline, please contact Hawthorn Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Victoria Knight (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (5)

Hawthorn Manor Reviews (8)

9.6

Hawthorn Manor has a Review Score of 9.6 (9.558) out of 10, based on 8 reviews in the last 2 years. Over all time Hawthorn Manor has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

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Review from S J (Granddaughter of Resident) published on 13 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are caring, kind and treat all of the residents with the utmost respect and dignity. Since the manager and another staff member have been in charge of the home there have been many improvements including increased retention of staff and therefore less reliance on agency staff. This means that
residents are able to get to know those who care for them and get used to seeing familiar faces each day.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Hawthorn Manor

Thank you so much for your kind words. We're delighted to hear you've noticed the positive changes and the familiar, consistent care our team provides. Your feedback means a lot to us!

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Review from AnnaMaria M (Daughter of Resident) published on 11 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful that our dear Mum was placed in Hawthorne Manor when we could no longer care for her at home. All my fears of 'putting your Mum in a home' disappeared within a few weeks and my positive feelings about Hawthorn have remained 2 years later, and if anything, have increased since the new
manager/deputy came into post in recent months. The staff are dedicated, caring, warm and efficient. I so appreciate the focus on relationships - every resident in this small care home is a valued individual - that is clear. I love the way they are with my Mum. I love the way they that include the family in all aspects of care. I love the creativity and energy of the activities team. Well done and THANKYOU to everyone at Hawthorne.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Hawthorn Manor

Thank you so much for your heartfelt review. It means the world to us to know that your Mum has felt truly at home at Hawthorn Manor. We're especially glad that our team's care, warmth, and personal approach have brought you peace of mind and continued reassurance. Your kind words will be shared with the entire team - they'll be absolutely touched.

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Review from Joanna G (Daughter of Resident) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in 2 months ago and we are so pleased with the care and facilities at Hawthorn Manor. Mum is happy, joining in with lots of activities - of which there are many - she feels safe and secure, she is well fed and thriving. She very quickly referred to her room as 'home', she loves the care staff
and her routine, likes and dislikes are catered for.
I visit on almost a daily basis, the staff are friendly, hard working and caring. The managers are always friendly, available and approachable, and receptive to any suggestions for residents wellbeing. We couldn't be happier with having Mum taken care of at Hawthorne Manor and feel very blessed to have found such a warm and welcoming home.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Hawthorn Manor

Thank you for taking the time to share such a heartfelt review. We're so pleased to know that mum has settled in well and feels safe, supported, and truly at home. It's wonderful to hear she's enjoying the activities and building positive connections with our team. Your kind words about our staff and management mean a great deal to us-we're committed to providing the highest standard of care and creating a warm, welcoming environment for all our residents and their families.

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Review from Derek T (Brother of Resident) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and helpful although some of the newer staff sometimes need to be a little more aware of the needs of elderly people. Senior staff, both carers and management, are very helpful and do their best to help and make life as good as possible.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Hawthorn Manor

Thank you for your thoughtful feedback. We're pleased to hear you find our senior staff friendly and supportive. We're continuously working to ensure all team members, including our newer staff, are fully equipped to meet the needs of our residents, and your comments help us improve.

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Review from Richard G (Son of Resident) published on 12 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has recently reached his 100th birthday. Unfortunately he is no longer able to feed or clean himself, but the staff take great care of him even if he doesn't always make their job easy.
We are very grateful for the love and care they show him....knowing he's in safe hands is a great comfort.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Hawthorn Manor

Thank you so much for your kind words. We feel privileged to care for your dad, especially during such a special time in his life. It's truly rewarding to know that you feel comforted by the care and attention we provide. Rest assured, we'll continue to give him the care and support he needs.

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Review from Marion B (Daughter of Resident) published on 12 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I know that my Mum can be very difficult on occasions but I have never seen her dealt with in a way that is not loving, respectful and aimed at her needs. I value highly the relationship which I personally have with all of the staff, from carers to ancillary staff and the friendly welcome I receive
from them all. I know that whenever I visit, they will always take the time to listen to any concerns that I have and have absolute confidence that action will be taken if needed. Mum has been a resident for several years - I now feel that the staff are a part of her family.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Hawthorn Manor

We truly appreciate your kind words and are honored to care for your mum. It means a lot to know that you feel supported and confident in the care she receives. We're proud to be considered part of her extended family and are always here to listen and support both of you.

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Review from John M (Nephew of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident here since 2019 and is very happy. She feels very much at home and the staff know her well. I am kept informed by the care staff who respond quickly if something needs attention. The care staff are very good and have my aunt's welfare as a priority. My aunt is treated with
respect and I am sure she is in the right care facility.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Hawthorn Manor

Thank you so much for taking the time to share your positive experience with our care facility. We are thrilled to hear that your aunt has felt at home since becoming a resident. It's our utmost priority to ensure the well-being and happiness of all our residents.
We greatly appreciate your acknowledgement of our dedicated care staff. Knowing that they respond promptly and prioritise your aunt's welfare brings us immense joy. Treating residents with respect is fundamental to our approach, and we're delighted to hear that your aunt is receiving the care she deserves.
If you ever have any further feedback or suggestions, please don't hesitate to reach out. We're committed to providing the best possible environment for our residents

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Review from Sharon A (Daughter of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very homely place with amazing staff, my dear dad was only here from the end of June until October- but the care was excellent. The staff are all lovely, they were very fond of my dad and enjoyed the banter with him. I can happily recommend hawthorn manor to anyone. The only downside was not having
a lift just a stairlift.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Hawthorn Manor

Thank you for your kind words about Hawthorn Manor and our dedicated staff. We're glad to hear that your dad received excellent care, and we appreciate your recommendation. We'll certainly take your feedback about the stairlift into consideration.

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Current Review Score: 9.6 (9.558)

Overview of Review Score

The Review Score of 9.6 (9.558) out of 10 for Hawthorn Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Hawthorn Manor is calculated as follows: ( (75 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 95 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Hawthorn Manor is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Hawthorn Manor

What types of Care is Hawthorn Manor registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hawthorn Manor have?

There are 33 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hawthorn Manor?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hawthorn Manor to the centre of Gillingham?

2.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hawthorn Manor to verify any information. View our terms and conditions. Hawthorn Manor has an Enhanced Service - more info.