






Hawthorn Manor is a sophisticated and stylish residential care home with 37 beds, purpose-built and fully registered. It boasts a spacious enclosed garden and a charming sunlit courtyard featuring a sizable fish reservoir filled with captivating species, along with its own water fountain, all designed for residents' enjoyment. The interior is meticulously furnished to the highest standards, combining elegance with comfort, creating a warm and inviting atmosphere. Within its walls,...
Care Provided by Hawthorn Manor
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 37 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Stairlift
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.
The price(s) shown are provided by the care home. Contact Hawthorn Manor for full pricing details and T&Cs.
Contact Hawthorn Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- RCB Healthcare Group
- Private Owned
Person in charge
- Victoria Knight (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (33)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (5)
Hawthorn Manor Reviews (10)
Hawthorn Manor has a Review Score of 9.4 (9.427) out of 10, based on 8 reviews in the last 2 years.
Over all time Hawthorn Manor has 10 reviews.
My husband has been very happy since he has been at Hawthorn Manor. He enjoys the activities and having his own TV. His room, is spotlessly clean and his bedsheets well laundered. He has a choice of the daily menu and coffee on demand always served with a smile. The staff are very easy to talk to and act on any concerns you may have.
Dear SA, Thank you for your wonderful feedback. We are delighted to hear that your husband is happy at Hawthorn Manor and enjoying the activities, independence, and comfort of his surroundings. It is especially pleasing to know that the cleanliness of his room, the quality of the food, and the...
There is a lot of effort put into meeting every resident's needs. Regular meetings with family and residents. The activities are all inclusive and staff make the effort to take residents out of trips too every week. Plus it smells nice!!
Dear Joanna, Thank you for such a thoughtful and uplifting review. We are so pleased to hear that Hawthorn Manor truly feels like home for your mum. Your kind words about the whole team, the activities, family involvement, and overall environment mean a great deal to us and will be shared with everyone. Thank you for trusting us with your mum's care.
My Mum lived in Hawthorn Manor for 11 months before she passed. We were impressed when we first viewed the home by its welcoming and homely feel. We found the staff caring and kind, we had no worries about the attention mum received. Communication with and by management and staff was good. Mum was encouraged to join in the activities which were frequent although she didn't always participate. She came to look on Hawthorn as 'home' after a settling in period. We will always be grateful her last months were spent in such a compassionate and kind environment, both for her and our family. Thank you Hawthorn Manor
Thank you so much for your heartfelt words. We're truly grateful that you took the time to share your experience. It means so much to know that your mum felt at home at Hawthorn Manor and that our team were able to provide comfort and care during her time with us. We're proud to have...
All staff are caring, kind and treat all of the residents with the utmost respect and dignity. Since the manager and another staff member have been in charge of the home there have been many improvements including increased retention of staff and therefore less reliance on agency staff. This means that residents are able to get to know those who care for them and get used to seeing familiar faces each day.
Thank you so much for your kind words. We're delighted to hear you've noticed the positive changes and the familiar, consistent care our team provides. Your feedback means a lot to us!
I am so grateful that our dear Mum was placed in Hawthorne Manor when we could no longer care for her at home. All my fears of 'putting your Mum in a home' disappeared within a few weeks and my positive feelings about Hawthorn have remained 2 years later, and if anything, have increased since the new manager/deputy came into post in recent months. The staff are dedicated, caring, warm and efficient. I so appreciate the focus on relationships - every resident in this small care home is a valued individual - that is clear. I love the way they are with my Mum. I love the way they that include the family in all aspects of care. I love the creativity and energy of the activities team. Well done and THANKYOU to everyone at Hawthorne.
Thank you so much for your heartfelt review. It means the world to us to know that your Mum has felt truly at home at Hawthorn Manor. We're especially glad that our team's care, warmth, and personal approach have brought you peace of mind and continued reassurance. Your kind words will be shared with the entire team - they'll be absolutely touched.
Staff are friendly and helpful although some of the newer staff sometimes need to be a little more aware of the needs of elderly people. Senior staff, both carers and management, are very helpful and do their best to help and make life as good as possible.
Thank you for your thoughtful feedback. We're pleased to hear you find our senior staff friendly and supportive. We're continuously working to ensure all team members, including our newer staff, are fully equipped to meet the needs of our residents, and your comments help us improve.
We are very grateful for the love and care they show him....knowing he's in safe hands is a great comfort.
Thank you so much for your kind words. We feel privileged to care for your dad, especially during such a special time in his life. It's truly rewarding to know that you feel comforted by the care and attention we provide. Rest assured, we'll continue to give him the care and support he needs.
I know that my Mum can be very difficult on occasions but I have never seen her dealt with in a way that is not loving, respectful and aimed at her needs. I value highly the relationship which I personally have with all of the staff, from carers to ancillary staff and the friendly welcome I receive from them all. I know that whenever I visit, they will always take the time to listen to any concerns that I have and have absolute confidence that action will be taken if needed. Mum has been a resident for several years - I now feel that the staff are a part of her family.
We truly appreciate your kind words and are honored to care for your mum. It means a lot to know that you feel supported and confident in the care she receives. We're proud to be considered part of her extended family and are always here to listen and support both of you.
My aunt has been a resident here since 2019 and is very happy. She feels very much at home and the staff know her well. I am kept informed by the care staff who respond quickly if something needs attention. The care staff are very good and have my aunt's welfare as a priority. My aunt is treated with respect and I am sure she is in the right care facility.
We greatly appreciate your...
A very homely place with amazing staff, my dear dad was only here from the end of June until October- but the care was excellent. The staff are all lovely, they were very fond of my dad and enjoyed the banter with him. I can happily recommend hawthorn manor to anyone. The only downside was not having a lift just a stairlift.
Thank you for your kind words about Hawthorn Manor and our dedicated staff. We're glad to hear that your dad received excellent care, and we appreciate your recommendation. We'll certainly take your feedback about the stairlift into consideration.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 January 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hawthorn Manor.
There are no upcoming events for Hawthorn Manor.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hawthorn Manor.
Accreditations
There are no accreditations posted yet for Hawthorn Manor.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Hawthorn Manor
What types of Care is Hawthorn Manor registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hawthorn Manor have?
There are 33 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Hawthorn Manor?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Hawthorn Manor to the centre of Gillingham?
2.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hawthorn Manor to verify any information. View our terms and conditions. Hawthorn Manor has an Enhanced Service -more info.