Care Homes Owned by RCB Healthcare Group

All the staff have been incredibly helpful their cheerfulness has been a pleasure to be around for myself and my mother. All the staff have made the transition from hospital to this care home look seamless I'm very grateful to them for their obvious care and attention to detail. My mother is thriving under their care so I'm happy to take a small step back so they can see to all her needs. Thank You Priory Mews Care Home for all that you do for the residents here you are all truly appreciated

Overall I would recommend priory mews as a very caring home

Please do not send anyone you love to this care home. A family member was discharged from hospital to Beaumont house. After around 2 weeks of him being there they doubled his dosage of a mild sedative drug which was used to regulate his emotions which then turnt him into a zombie. They would not decrease it back down, the managers are awful, an ambulance was called and the manager came and asked the paramedics to move their van in the middle of tending to my family member and they love to spin a false narrative. He had 3 falls in 1 week due to negligence when giving medications they can not administer medications safely and was giving all different doses each day. They do not know how to care for people, let alone people with dementia / cognitive impairments. I wouldn't allow my pet hamster to stay here. It is dirty, it constantly smells, it's unsafe and an inhumane place to send someone. It needs shutting down.

My first impression was a huge screen in the living room blaring out loud music which immediately felt like sensory overload. The staff seemed friendly but very little or no interaction with residents including the person in charge of activities who was busy doing other things. A resident sat with her head leaning to the side with no support, even when a drink was put in front of her she was not put in a more comfortable position. The fish tank was so green the fish were hardly visible. Residence are confined to the living area, with a tiny patio and are not taken out for walks or outings. The individual needs of residence are not taken into consideration or catered for contrary to what they claim. The breakfast menu is full of unhealthy processed food everyday and crisps as snacks.

Emma, Sharon & the team are so lovely & welcomed Alan into the home with open arms. My father in law had PSP, a degenerative disease that's very rare however, all the staff were keen to understand his needs & take the time to talk to him & made him felt heard. There are no set visiting times which as a family we really liked, it meant we could pop in at anytime & felt reassured they had nothing to hide. My father in law unfortunately passed away in March 26 but wouldn't hesitate recommending Heatherdale.

After a stroke my dad was put into this care home recommend by the hospital because he also has dementia heathfield said they can care for his needs after a good 6 months of having to tell them about his personal care was not being met he was settling down he had his ups and downs but that was because his dementia was getting worse he is 92 years old been there for about 2 years and out of the blue my brother and I have been given 28 days notice to find somewhere else I understood that they cared for all types of dementia but obviously NOT this is going to cause him great stress and us so please be careful would hate for anyone else to go though this

The staff are very polite, caring, and attentive. They were very responsive to all my requests. Thank you so much.

I enjoy being here, it is very friendly. When I first came here, it was very welcoming, and I have been allowed to make this my home. The staff are always kind and friendly, and the managers listen well to issues. Activities are very helpful with appointments and cannot do enough for me. I would be very sad if I ever had to leave.

My husband has been very happy since he has been at Hawthorn Manor. He enjoys the activities and having his own TV. His room, is spotlessly clean and his bedsheets well laundered. He has a choice of the daily menu and coffee on demand always served with a smile. The staff are very easy to talk to and act on any concerns you may have.

It was a very enjoyable stay. Made to feel at home. All the staff were very obliging and made me feel comfortable 10/10 to all of them. Thank you.

From the bottom of my heart. Thank you to everyone at Cressnor House. You are all amazing. Special thanks to Gisha, Claudia, Retail,Ibby, Geethu,Lisna, Rajwinda,Joanne, Marlon , and Lisa. Sorry if I've missed anyone out.

I cannot say anything against them. Staff (all nurses, carers, cleaners, etc.) are very friendly and helpful, considerate and kind. Would recommend it without doubt.

This will be the third time Mum has stayed for respite. I only have good things to say about this care home. Nurses excellent, carers excellent, reception excellent. Every person I have encountered has been happy, smiling and keen to help. What more can you want, Priory Mews has only employed caring people. Well done. Sad that Mum is leaving you.

The nursing team called me promptly when his situation changed which enabled me to be with him when he passed. Their care and compassion helped at an incredibly tough time. Thank you.

Clean home with homely atmosphere, English is not my first language and is very limited, but still I feel fully engaged and fully included at Woodford House, thanks to the care staff who make afford with translation and care. I would recommend others looking for compassionate and professional care.

However I will say the staff working in this part of the home were lovely people but they are overworked for the amount of people they have to look after and there is a huge lack of basic care for residents.

My mum, Maria, was shown, respect and a huge amount of care and compassion by all the staff in Cressenor House. They made a very upsetting and emotional time, so much more bearable for myself and my family, we couldn't fault them, mum was treated with dignity and made comfortable at all times, particularly in her last hours. We are truly very grateful to you all, and we will never forget how kind you were to my lovely mum and to us.

My sister and I would like to use this opportunity to give our thanks to the staff and management of Priory Mews for their compassion and professionalism in caring for my Mother in her final days.

Mum has been in Woodford House for 18 months, she has settled well. Management, nurses + carers very helpful and approachable. Activities, housekeepers very nice, always willing to chat to mum.

We had a great time joining the residents for their lunch and Heathfield had thought of every detail from Christmas favours on the table to crackers and the residents' receiving personal gifts.