Care Homes Owned by RCB Healthcare Group

What a relief that we found Hawthorne Manor!

My brother came to Cressenor House in May/June and I have to say he had outstanding care until he passed away. He was very happy in there and loved the food. The staff gave outstanding care and made his last months very happy and I am very grateful to them. He was kept busy with activities and Bingo. I am so pleased that he was here and his last days were with people with genuine compassion and not just its a job.

The Care staff of this home are kind caring and considerate.my Mum loves the staff as they appear to do toward my Mum.they work hard and it has not gone un noticed.the care staff have also cared for and assisted in calling emergency services for my sister who took ill whilst visiting.they appear to be professional and friendly to visiting families and the residents and have shown respect throughout.sadly a large number of staff have left.all of whom will be missed.luckily for my Mum a couple have decided to stay as not having a familiar face may unsettle her.the meals in the afternoon look and smell delicious. on the odd occasion some of the food not been so good.pizza very crispy.too hard to eat.but the majority of the time the food is really good.so far I personally cannot fault the staff and care given to my Mum.when asked for Mum to be given a bigger room to suit her changing needs the staff acted immediately.they work continuously hard

The staff are amazing. They treat my mum like royalty. They all say how much they love her. We love them too. Nothing is too much trouble. They all work very long hrs and don't stop. They go above and beyond. They also looked after me when I took poorly and stopped with me until emergency services arrived. I live 350 miles away and will worry less when I eventually go back home. My daughters and all her other grandchildren have noticed how much better my mum looks even though her dementia getting worse. Can't thank everyone enough. Big love to you all from Lois xxx

My stepmother has always been very independent and private. Until she was ninety-six, she managed her own home with very minimal support. After an unfortunate fall and brief hospital stay, it was agreed that she was no longer safe at home.

She found the move to Heathfield very traumatic. For the first time, was not in control of her day. She had to ask to use the toilet, wait for help getting up and experience being taken to bed. Sadie and her team rose to the challenge. They provided excellent physical and medical care while patiently encouraging her to join meals and activities, but also recognising when she needs quiet and space.

There have been challenges with her hearing, eyesight, mobility, memory and anxiety, but the team have consistently worked with her wishes and found thoughtful solutions. Over the last six months, Heathfield has increasingly become her home whilst providing the care and support she needs.

I would definitely recommend Heathfield to people for care for their loved ones.

Professional high quality service from all staff from kitchen staff - maintance staff, carers, nurses and management. all showed compassion, and dignity to residents and my family in my opinion they excelled in everything they do

I cannot thank the staff enough at Cressenor House for the care they gave to my Dad whilst a resident from March 2023 until June 2026, when sadly he passed away. He was genuinely well looked after and given so much love by every member of the team. My family and I were always welcomed with love when we visited. One exceptional team member was Mo who always greeted us with a huge smile and the offer of a cup of tea which went down a treat!

Mum was placed at Priory Mews for emergency respite care. Despite the care home being far away from where we live, the staff have ensured that mum is well cared for and that her family are fully involved in her care. They respond quickly to emails and phone calls, which have been daily. Visits have been positive and staff always ensure we are well looked after and offer support when it is time to leave. We have been fully informed of medical incidents and decisions since mum arrived.

After Leaving hospital and my mum being taken to Heatherdale she was quite anxious and worried and a little scared but on her arrival she was looked after and reassured by the care staff and she soon calmed down, although her stay was relatively short at four months until she passed away She was taken care of with the utmost respect and dignity by all of the staff and we cant thank them enough for making my mums Last few months as comfortable as possible for her

During a very difficult time the home has been very welcoming and helpful. Care for my mother has been excellent and she has been very happy. Had the home not been so far away from where we live we would have happily let my mother stay there.

The nursing and care staff treat my father with dignity and are respectful of his end-of-life care needs.

My wife has been resident at the Old Farmhouse for 5 years and I visit her in the home on most days of the week, other commitments permitting. I have always found my wife to be well cared for, not just with attention to her bodily condition but with love. Any concerns I have are always promptly attended to and I have never had any concerns about her continuing care.

All the staff have been incredibly helpful their cheerfulness has been a pleasure to be around for myself and my mother. All the staff have made the transition from hospital to this care home look seamless I'm very grateful to them for their obvious care and attention to detail. My mother is thriving under their care so I'm happy to take a small step back so they can see to all her needs. Thank You Priory Mews Care Home for all that you do for the residents here you are all truly appreciated

Overall I would recommend priory mews as a very caring home

Please do not send anyone you love to this care home. A family member was discharged from hospital to Beaumont house. After around 2 weeks of him being there they doubled his dosage of a mild sedative drug which was used to regulate his emotions which then turnt him into a zombie. They would not decrease it back down, the managers are awful, an ambulance was called and the manager came and asked the paramedics to move their van in the middle of tending to my family member and they love to spin a false narrative. He had 3 falls in 1 week due to negligence when giving medications they can not administer medications safely and was giving all different doses each day. They do not know how to care for people, let alone people with dementia / cognitive impairments. I wouldn't allow my pet hamster to stay here. It is dirty, it constantly smells, it's unsafe and an inhumane place to send someone. It needs shutting down.

My first impression was a huge screen in the living room blaring out loud music which immediately felt like sensory overload. The staff seemed friendly but very little or no interaction with residents including the person in charge of activities who was busy doing other things. A resident sat with her head leaning to the side with no support, even when a drink was put in front of her she was not put in a more comfortable position. The fish tank was so green the fish were hardly visible. Residence are confined to the living area, with a tiny patio and are not taken out for walks or outings. The individual needs of residence are not taken into consideration or catered for contrary to what they claim. The breakfast menu is full of unhealthy processed food everyday and crisps as snacks.

Emma, Sharon & the team are so lovely & welcomed Alan into the home with open arms. My father in law had PSP, a degenerative disease that's very rare however, all the staff were keen to understand his needs & take the time to talk to him & made him felt heard. There are no set visiting times which as a family we really liked, it meant we could pop in at anytime & felt reassured they had nothing to hide. My father in law unfortunately passed away in March 26 but wouldn't hesitate recommending Heatherdale.

After a stroke my dad was put into this care home recommend by the hospital because he also has dementia heathfield said they can care for his needs after a good 6 months of having to tell them about his personal care was not being met he was settling down he had his ups and downs but that was because his dementia was getting worse he is 92 years old been there for about 2 years and out of the blue my brother and I have been given 28 days notice to find somewhere else I understood that they cared for all types of dementia but obviously NOT this is going to cause him great stress and us so please be careful would hate for anyone else to go though this

The staff are very polite, caring, and attentive. They were very responsive to all my requests. Thank you so much.