The Red House

The Care staff of this home are kind caring and considerate.my Mum loves the staff as they appear to do toward my Mum.they work hard and it has not gone un noticed.the care staff have also cared for and assisted in calling emergency services for my sister who took ill whilst visiting.they appear to be professional and friendly to visiting families and the residents and have shown respect throughout.sadly a large number of staff have left.all of whom will be missed.luckily for my Mum a couple have decided to stay as not having a familiar face may unsettle her.the meals in the afternoon look and smell delicious. on the odd occasion some of the food not been so good.pizza very crispy.too hard to eat.but the majority of the time the food is really good.so far I personally cannot fault the staff and care given to my Mum.when asked for Mum to be given a bigger room to suit her changing needs the staff acted immediately.they work continuously hard

The staff are amazing. They treat my mum like royalty. They all say how much they love her. We love them too. Nothing is too much trouble. They all work very long hrs and don't stop. They go above and beyond. They also looked after me when I took poorly and stopped with me until emergency services arrived. I live 350 miles away and will worry less when I eventually go back home. My daughters and all her other grandchildren have noticed how much better my mum looks even though her dementia getting worse. Can't thank everyone enough. Big love to you all from Lois xxx

My uncle has always been very happy here. He enjoys the company, especially telling his stories and sharing a joke with the staff, and says that he has no worries because they do everything for him. It’s a comfortable home, which is furnished simply and functionally, and you can tell from the atmosphere that standards of hygiene and care are very high. The staff are kind, considerate and very friendly, as well as being well-trained, and always make an effort to create a more personal relationship with their residents.

The care home had our contact details and knew we were the nearest to family our friend had. I think it is disgusting that they did not tell us she had died.

Very nice place, my mate was very happy ad the staff were very nice and helpful.

Clearly a very busy care home that is well organised with very friendly staff and management. My cousin receives a high standard of care and warmth from everyone involved with the home. Many thanks.

The manager is always pleased to see me and takes time to chat and is always happy! Thank you to The Red House for looking after my cousin.

Mum looks well and happy.

My mum has been in The Red House for nearly 6 months. Whilst Mum's been there all the staff have been amazing, they have welcomed Mum in, made her feel at home and kept us updated at all times. Mum's had a better lease of life in The Red House, she joins in with the activities, helps out where she can. And with her health they look after her very well. Both the manager and another member of staff in particular are welcoming and very helpful at all times, always have time to talk to myself and my dad when we visit. The activities lady is also very helpful and helps Mum in all the activities. All the staff at The Red House are lovely.

It was very daunting when told mum needed to go into a care home but on visiting the Red House and meeting the Manager and her Team I felt instantly reassured that this was a good place for mum. Their ethos of care seemed to be totally in line with mine and all my concerns and questions were answered. Since moving in on December 22 she has thrived. She has gained weight, which is a testament to the food served. She is encouraged to join in with all activities of which there are many. From singers, arts and crafts and even a gong bath! On visiting I am always warmly welcomed by the team and always find mum to be well cared for. The communication is also very good, either by email or phone I am always kept up to date with mum's care which has alleviated all the stress that I had when she lived on her own. This has been the best move for mum and I can't thank the staff enough for their ongoing care

My mom has been in Redhouse for 9 months due to her dementia and the fact she is happy is a big relief to my brother and I. Mom speaks positively about the staff and the facilities and says "They look after her" and "hasn't got a bad word to say about them." Mom understands why she is there, which does upset her, but she knows she is in the right place to be looked after. Personally, I have found all the carers to be very attentive to resident's needs, and really engage with them. The onsite management team have kept me informed at every stage regarding Mom's care which is reassuring. A highlight for me is that a care worker will call me if mom wants to speak to me or needs some reassurance due to being distressed. I cannot speak highly enough about Redhouse over the last 9 months and have recommended them to others who are caring for elderly family members.

My mum has been a resident of Red House for nearly 4 and a half years, I have always felt that she is very well cared for. All the staff that I have come In contact with have been very friendly and welcoming. The house itself is always warm, very clean and tidy. The kitchen staff do an amazing job of providing healthy and tasty home-cooked meals, I always think it’s lovely how they ask the residents what they would like for dinner or tea, it’s lovely for them to have a choice. I would happily recommend the Red House to anyone looking for dementia care.

My mum has been a resident at The Red House for nearly four years and I couldn't be more reassured that the care she receives is of the best quality. The home has also invested time and money making improvements to the living environment and is a bright, warm and happy place to visit. Over the last year, the home have been fantastic keeping the residents safe and keeping us a family, updated on Mum's condition at all times. I cannot praise the staff enough and thank them. As a relative, it's important not to worry about her care. It honestly feels like Mum is part of a big family that envelope her in love, care and attention. Thanks to the manager and team.