What types of Care is Heathfield registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heathfield have?

There are 29 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Heathfield?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heathfield to the centre of Ashford?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Heathfield care home, Canterbury Road, Ashford, Kent TN24 8QG

Review from Sue W (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

My mum has been in the care of Heathfield since May of this year she is very happy and is being well cared for with all her needs being met. The home is bright and airy, the dining room and facilities are good. Menu choices are varied and good too.
Mums room is of good size and she has everything

she needs ( television, dvd player, air pressure bed, recliner chair) mum has had her hair and nails done which she likes on a regular basis.They have activities regularly which she enjoys. It's nice to see her so happy. Special thanks go to the manager and all of the staff who work tirelessly around the clock.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heathfield

Thank you so much for your lovely feedback. We're delighted to hear your mum is happy and well cared for at Heathfield. We'll be sure to pass on your kind words to the manager and our dedicated team.

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Review from Christine D (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report

Overall Experience

My mum has just passed peacefully away after 4 weeks in the Heathfield after leaving hospital. The care home staff and manager were unfailingly loving and caring towards mum, going out of their way to make sure she felt safe and loved. Her room (and the whole place) had a light, bright and calm atmosphere

and I particularly enjoyed the feeling of competence and efficiency; it made me feel confident my mum was being cared for in the best possible way. Staff helped mum to pass in a dignified and calm way with her family having access at all times. This is really a care "home from home" I am just saddened mum didn't have longer to spend in this lovely family atmosphere. Thank you to all at Heathfield.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heathfield

Thank you so much for your heartfelt words. We are truly sorry for your loss, and it was an honor to care for your mum during her time with us. Knowing that she felt safe, loved, and at peace means…read more

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Review from Debbie N (Daughter of Resident) published on 17 December 2024 Submitted via Website • Report

Overall Experience

I am so glad that my mum is in this care home, they cater for all her needs and I don't have to worry about anything. If there was to be a problem they would contact myself or my sister. They are always posting photos of what they get up to, which is great

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heathfield

Thank you for your lovely feedback! We're thrilled to hear that you feel confident in the care we provide for your mum. Keeping families informed and involved is so important to us, and we're glad you…read more

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Review from Denise C (Daughter of Resident) published on 20 November 2024 Submitted via Website • Report

Overall Experience

My mother stayed in Heathfield Care Home on an assessment care bed basis. She actually stayed at Heathfield Care Home for 6 months while I was sorting out relocation to the Staffordshire area. While my Mum was there, I found the care she was given was 100% and most of all was given compassionately.

All the staff at Heathfield are spot on and the management were very helpful in any concern I had. They went out of there way to keep me in touch and all the care staff were extremely good. I would recommend Heathfield Care Home 100% and are willing to give a recommendation if asked by anyone.
Keep up the extremely good work Heathfield.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heathfield

Thank you so much for your thoughtful review and kind words about Heathfield. We're delighted to hear that your mother received compassionate and attentive care during her stay. Supporting both…read more

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Review from Carole M (Daughter of Resident) published on 5 February 2024 Submitted via Website • Report

Overall Experience

Great communication from all at Heathfield. Mum is very happy there. Lots of activities happening daily, good food menu, no issues with visiting whenever I want. All-around a great place for my mum to be.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heathfield

Dear Carole, Thank you so much for your positive feedback! We're delighted to hear that your mum is happy at Heathfield. Our team is committed to maintaining excellent communication, providing a…read more

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Review from Vicky F (Daughter of Resident) published on 5 February 2024 Submitted via Website • Report

Overall Experience

We made the difficult decision to place Mum in to care due to her dementia. This was extremely difficult having come from a care background. Whilst there were teething problems to start with, improvements have been made and now my mum is settled, happy and feels safe. She doesn't ask to come home and

has a smile on her face the majority of the time. The food here is fantastic with a wide selection on offer. All care staff are friendly, lot of activities and outings offered for the more able.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heathfield

Thank you for sharing your experience. We appreciate your understanding during the initial challenges, and we're delighted to hear that your mum is now settled, happy, and feels safe in our care. It…read more

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Review from Michael W (Son of Resident) published on 5 February 2024 Submitted via Website • Report

Overall Experience

Mum has been staying at the care home for nearly 2 years. She doesn’t mix well with others and prefers her own company, but they try and involve her as much as they can. She had a short stay in hospital and we were lucky to get her back to Heathfield, they pulled out all the stops and got Mum right

again. They were brilliant, the staff very thoughtful and caring. There are times when some residents need a bit more care than others. We are very thankful for all they do.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heathfield

Thank you for sharing your experience. We greatly appreciate your kind words and are pleased to hear that your mum is receiving excellent care at Heathfield. Our dedicated staff strives to provide…read more

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Review from M W (Daughter of Resident) published on 5 February 2024 Submitted via Website • Report

Overall Experience

My mum initially came to Heathfield for respite last Easter after a very long time of convincing my mum that care homes are exactly that “care home" and not institutions.
She loved it!
We then applied and waited for a permanent vacancy.
Mum moved in last August on a permanent basis and I and all

the family can only say, is how amazingly Heathfield staff have cared for Mum and improved her well-being.
Thank you all the staff at Heathfield.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heathfield

Thank you so much for your heartfelt feedback! We're delighted to hear that your mum enjoyed her respite stay and has found a caring home with us. Our dedicated staff at Heathfield truly appreciate…read more

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Review from Carol S (Daughter of Resident) published on 5 February 2024 Submitted via Website • Report

Overall Experience

Very welcoming staff very nice. Usually something going on to keep the residents occupied with good facilities. Management always happy to discuss any issues my father has only been there a little while but we are very happy with the care he has received.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heathfield

Thank you for sharing your positive experience! We're delighted to hear that our welcoming staff, engaging activities, and excellent facilities have contributed to your father's positive stay. Our…read more

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Review from Paula R (Daughter-in-law of Resident) published on 29 January 2024 Submitted via Website • Report

Overall Experience

My mother-in-law has been at Heathfield for a year. The staff are very friendly and helpful. They have supported us through this last year and we feel very lucky that my mother-in-law was given a bed here.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heathfield

Thank you so much for taking the time to share your experience with Heathfield. We are delighted to hear that your mother-in-law has been well taken care of during her year with us. Our team is…read more

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Review from S E (Relative of Resident) published on 4 October 2023 Submitted via Website • Report

Overall Experience

I came to visit my dear aunt at Heathfield and was overwhelmed by the feeling of care and kindness from all the staff. Nothing seemed to be any trouble and I am truly grateful to all who work there. I was sceptical at first due to the stigma of care homes but felt immediately welcome by all. Keep up

the great work!

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heathfield

Thank you for your heartening feedback! We're thrilled you felt the care and kindness during your visit to Heathfield. It means a lot that you overcame any initial scepticism and felt immediately…read more

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Review from Beverley G (Niece of Resident) published on 27 September 2023 Submitted via Website • Report

Overall Experience

After viewing Heathfield Nursing Home, I was initially impressed by what I had seen and arranged for my uncle who suffers from Dementia to have a 3-week respite stay. Staff was aware that my uncle had a catheter and I was assured that all staff had catheter care training. My uncle had his hair cut 2

days before going in.
When I collected my uncle after 3 weeks his head had been shaved. He had a razor cut that was healing in his head. All of his clothing was lost, and his catheter night bag was still attached to the stand with no blue end cap to stop bugs! The bag was dated and hadn’t been changed for 18 days. My uncle was dirty and smelly unshaven. He was wearing an incontinence pad that he did not need which had cut into his groan area and he was bleeding. He had the start of 2 bed sores which he had never had before, his testicular area was red raw. The catheter leg bag was blocked with thick concentrated urine no leg straps on the bag to hold it into position and had clearly not been changed.