Heathfield

My stepmother has always been very independent and private. Until she was ninety-six, she managed her own home with very minimal support. After an unfortunate fall and brief hospital stay, it was agreed that she was no longer safe at home.

She found the move to Heathfield very traumatic. For the first time, was not in control of her day. She had to ask to use the toilet, wait for help getting up and experience being taken to bed. Sadie and her team rose to the challenge. They provided excellent physical and medical care while patiently encouraging her to join meals and activities, but also recognising when she needs quiet and space.

There have been challenges with her hearing, eyesight, mobility, memory and anxiety, but the team have consistently worked with her wishes and found thoughtful solutions. Over the last six months, Heathfield has increasingly become her home whilst providing the care and support she needs.

I would definitely recommend Heathfield to people for care for their loved ones.

After a stroke my dad was put into this care home recommend by the hospital because he also has dementia heathfield said they can care for his needs after a good 6 months of having to tell them about his personal care was not being met he was settling down he had his ups and downs but that was because his dementia was getting worse he is 92 years old been there for about 2 years and out of the blue my brother and I have been given 28 days notice to find somewhere else I understood that they cared for all types of dementia but obviously NOT this is going to cause him great stress and us so please be careful would hate for anyone else to go though this

We had a great time joining the residents for their lunch and Heathfield had thought of every detail from Christmas favours on the table to crackers and the residents' receiving personal gifts.

Mums room is of good size and she has everything she needs ( television, dvd player, air pressure bed, recliner chair) mum has had her hair and nails done which she likes on a regular basis.They have activities regularly which she enjoys. It's nice to see her so happy. Special thanks go to the manager and all of the staff who work tirelessly around the clock.

My mum has just passed peacefully away after 4 weeks in the Heathfield after leaving hospital. The care home staff and manager were unfailingly loving and caring towards mum, going out of their way to make sure she felt safe and loved. Her room (and the whole place) had a light, bright and calm atmosphere and I particularly enjoyed the feeling of competence and efficiency; it made me feel confident my mum was being cared for in the best possible way. Staff helped mum to pass in a dignified and calm way with her family having access at all times. This is really a care "home from home" I am just saddened mum didn't have longer to spend in this lovely family atmosphere. Thank you to all at Heathfield.

I am so glad that my mum is in this care home, they cater for all her needs and I don't have to worry about anything. If there was to be a problem they would contact myself or my sister. They are always posting photos of what they get up to, which is great

Keep up the extremely good work Heathfield.

Great communication from all at Heathfield. Mum is very happy there. Lots of activities happening daily, good food menu, no issues with visiting whenever I want. All-around a great place for my mum to be.

We made the difficult decision to place Mum in to care due to her dementia. This was extremely difficult having come from a care background. Whilst there were teething problems to start with, improvements have been made and now my mum is settled, happy and feels safe. She doesn't ask to come home and has a smile on her face the majority of the time. The food here is fantastic with a wide selection on offer. All care staff are friendly, lot of activities and outings offered for the more able.

Mum has been staying at the care home for nearly 2 years. She doesn’t mix well with others and prefers her own company, but they try and involve her as much as they can. She had a short stay in hospital and we were lucky to get her back to Heathfield, they pulled out all the stops and got Mum right again. They were brilliant, the staff very thoughtful and caring. There are times when some residents need a bit more care than others. We are very thankful for all they do.

Thank you all the staff at Heathfield.

Very welcoming staff very nice. Usually something going on to keep the residents occupied with good facilities. Management always happy to discuss any issues my father has only been there a little while but we are very happy with the care he has received.

My mother-in-law has been at Heathfield for a year. The staff are very friendly and helpful. They have supported us through this last year and we feel very lucky that my mother-in-law was given a bed here.

I came to visit my dear aunt at Heathfield and was overwhelmed by the feeling of care and kindness from all the staff. Nothing seemed to be any trouble and I am truly grateful to all who work there. I was sceptical at first due to the stigma of care homes but felt immediately welcome by all. Keep up the great work!

When I collected my uncle after 3 weeks his head had been shaved. He had a razor cut that was healing in his head. All of his clothing was lost, and his catheter night bag was still attached to the stand with no blue end cap to stop bugs! The bag was dated and hadn’t been changed for 18 days. My uncle was dirty and smelly unshaven. He was wearing an incontinence pad that he did not need which had cut into his groan area and he was bleeding. He had the start of 2 bed sores which he had never had before, his testicular area was red raw. The catheter leg bag was blocked with thick concentrated urine no leg straps on the bag to hold it into position and had clearly not been changed.