






Heathfield Residential Care Home stands as a graceful residential care facility with a total of 35 registered beds, thoughtfully constructed to cater to a variety of purposes. The team take pride in being a compact, family-operated enterprise, specialising in providing dedicated care to individuals with complementary needs. Extensive research reinforces their belief in the benefits of their "small is beautiful" philosophy, as it guarantees the ideal blend of care and quality of life for valued clients.
Care Provided by Heathfield
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.
The price(s) shown are provided by the care home. Contact Heathfield for full pricing details and T&Cs.
Contact Heathfield to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- RCB Healthcare Group
- Private Owned
Person in charge
- Sadie Beerling (Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (29)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (5)
Heathfield Reviews (14)
Heathfield has a Review Score of 8.6 (8.575) out of 10, based on 6 reviews in the last 2 years.
Over all time Heathfield has 14 reviews.
After a stroke my dad was put into this care home recommend by the hospital because he also has dementia heathfield said they can care for his needs after a good 6 months of having to tell them about his personal care was not being met he was settling down he had his ups and downs but that was because his dementia was getting worse he is 92 years old been there for about 2 years and out of the blue my brother and I have been given 28 days notice to find somewhere else I understood that they cared for all types of dementia but obviously NOT this is going to cause him great stress and us so please be careful would hate for anyone else to go though this
We are committed to open and transparent communication. Meetings were arranged, telephone conversations took place, and written...
When we visit the staff are always extremely friendly and approachable making the visits a pleasure.
This was our first Christmas without Dad at home, and we were all wondering what to expect , we shouldn't have worried as we were welcomed to spend Christmas day & lunch with dad at the home.
I can't express what a lovely day it was , all staff treated us all extremely well and nothing was to much as they worked tirelessly all day.
We had a great time joining the residents for their lunch and Heathfield had thought of every detail from Christmas favours on the table to crackers and the residents' receiving personal gifts.
Thank you so much for sharing such a heartfelt review. We are truly grateful that you entrusted Heathfield with your dad's care, and we're pleased to hear he has settled well and feels happy and supported. Your kind words about the manager and the wider team mean a great deal to us,...
Mums room is of good size and she has everything she needs ( television, dvd player, air pressure bed, recliner chair) mum has had her hair and nails done which she likes on a regular basis.They have activities regularly which she enjoys. It's nice to see her so happy. Special thanks go to the manager and all of the staff who work tirelessly around the clock.
Thank you so much for your lovely feedback. We're delighted to hear your mum is happy and well cared for at Heathfield. We'll be sure to pass on your kind words to the manager and our dedicated team.
My mum has just passed peacefully away after 4 weeks in the Heathfield after leaving hospital. The care home staff and manager were unfailingly loving and caring towards mum, going out of their way to make sure she felt safe and loved. Her room (and the whole place) had a light, bright and calm atmosphere and I particularly enjoyed the feeling of competence and efficiency; it made me feel confident my mum was being cared for in the best possible way. Staff helped mum to pass in a dignified and calm way with her family having access at all times. This is really a care "home from home" I am just saddened mum didn't have longer to spend in this lovely family atmosphere. Thank you to all at Heathfield.
Thank you so much for your heartfelt words. We are truly sorry for your loss, and it was an honor to care for your mum during her time with us. Knowing that she felt safe, loved, and at peace means everything to our team. Your kind words will be shared with everyone at Heathfield.
I am so glad that my mum is in this care home, they cater for all her needs and I don't have to worry about anything. If there was to be a problem they would contact myself or my sister. They are always posting photos of what they get up to, which is great
Thank you for your lovely feedback! We're thrilled to hear that you feel confident in the care we provide for your mum. Keeping families informed and involved is so important to us, and we're glad you enjoy the updates. If you ever need anything, please don't hesitate to reach out!
Keep up the extremely good work Heathfield.
Thank you so much for your thoughtful review and kind words about Heathfield. We're delighted to hear that your mother received compassionate and attentive care during her stay. Supporting both residents and their families is at the heart of what we do, and it's wonderful to know our team made a...
Great communication from all at Heathfield. Mum is very happy there. Lots of activities happening daily, good food menu, no issues with visiting whenever I want. All-around a great place for my mum to be.
Dear Carole, Thank you so much for your positive feedback! We're delighted to hear that your mum is happy at Heathfield. Our team is committed to maintaining excellent communication, providing a variety of daily activities, offering a delicious food menu, and ensuring a welcoming environment for visitors. We appreciate your trust in us and are glad to have your mum in our community.
We made the difficult decision to place Mum in to care due to her dementia. This was extremely difficult having come from a care background. Whilst there were teething problems to start with, improvements have been made and now my mum is settled, happy and feels safe. She doesn't ask to come home and has a smile on her face the majority of the time. The food here is fantastic with a wide selection on offer. All care staff are friendly, lot of activities and outings offered for the more able.
Thank you for sharing your experience. We appreciate your understanding during the initial challenges, and we're delighted to hear that your mum is now settled, happy, and feels safe in our care. It warms our hearts to know she enjoys the activities, outings, and the fantastic food selection. Your trust in us means a lot.
Mum has been staying at the care home for nearly 2 years. She doesn’t mix well with others and prefers her own company, but they try and involve her as much as they can. She had a short stay in hospital and we were lucky to get her back to Heathfield, they pulled out all the stops and got Mum right again. They were brilliant, the staff very thoughtful and caring. There are times when some residents need a bit more care than others. We are very thankful for all they do.
Thank you for sharing your experience. We greatly appreciate your kind words and are pleased to hear that your mum is receiving excellent care at Heathfield. Our dedicated staff strives to provide thoughtful and caring support to all residents. We value your trust and are grateful for the opportunity to care for your loved one.
She loved it!
We then applied and waited for a permanent vacancy.
Mum moved in last August on a permanent basis and I and all the family can only say, is how amazingly Heathfield staff have cared for Mum and improved her well-being.
Thank you all the staff at Heathfield.
Thank you so much for your heartfelt feedback! We're delighted to hear that your mum enjoyed her respite stay and has found a caring home with us. Our dedicated staff at Heathfield truly appreciate your kind words, and we are committed to continuing to provide the best care for your mum. If you have any suggestions or feedback, please feel free to share. Your trust means a lot to us!
Very welcoming staff very nice. Usually something going on to keep the residents occupied with good facilities. Management always happy to discuss any issues my father has only been there a little while but we are very happy with the care he has received.
Thank you for sharing your positive experience! We're delighted to hear that our welcoming staff, engaging activities, and excellent facilities have contributed to your father's positive stay. Our management is always here to address any concerns. We appreciate your trust in us and look forward to continuing to provide quality care.
My mother-in-law has been at Heathfield for a year. The staff are very friendly and helpful. They have supported us through this last year and we feel very lucky that my mother-in-law was given a bed here.
Thank you so much for taking the time to share your experience with Heathfield. We are delighted to hear that your mother-in-law has been well taken care of during her year with us. Our team is dedicated to providing a friendly and supportive environment, and it warms our hearts to know that you...
I came to visit my dear aunt at Heathfield and was overwhelmed by the feeling of care and kindness from all the staff. Nothing seemed to be any trouble and I am truly grateful to all who work there. I was sceptical at first due to the stigma of care homes but felt immediately welcome by all. Keep up the great work!
Thank you for your heartening feedback! We're thrilled you felt the care and kindness during your visit to Heathfield. It means a lot that you overcame any initial scepticism and felt immediately welcome. We appreciate your support and encouragement to keep up the great work!
When I collected my uncle after 3 weeks his head had been shaved. He had a razor cut that was healing in his head. All of his clothing was lost, and his catheter night bag was still attached to the stand with no blue end cap to stop bugs! The bag was dated and hadn’t been changed for 18 days. My uncle was dirty and smelly unshaven. He was wearing an incontinence pad that he did not need which had cut into his groan area and he was bleeding. He had the start of 2 bed sores which he had never had before, his testicular area was red raw. The catheter leg bag was blocked with thick concentrated urine no leg straps on the bag to hold it into position and had clearly not been changed.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Heathfield.
There are no upcoming events for Heathfield.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Heathfield.
Accreditations
There are no accreditations posted yet for Heathfield.
Meet the Team (1)

Sadie has been in the social care industry for 22 years. She began her journey with an access course in social sciences, which paved the way for her to earn a degree in public services. Currently, Sadie is being supported by the RCB team in pursuing a Level 5 qualification in adult social care, while fulfilling her duties as a Registered Manager.
Outside of her professional life, she loves spending quality time with her 4-year-old son, planning adventures and experiences they can both enjoy.
Frequently Asked Questions about Heathfield
What types of Care is Heathfield registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heathfield have?
There are 29 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Heathfield?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Heathfield to the centre of Ashford?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
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