Care Homes Owned by RCB Healthcare Group in Kent

Thank you for such a wonderful and heartfelt review. We are delighted to hear how much your father's quality of life has improved since joining The Old Farmhouse. Knowing that he is thriving, enjoying the activities and outings, and has rediscovered such enthusiasm for life is incredibly rewarding for our whole team. We firmly believe that it is the people, compassion and quality of care that truly make a home, and your comments reflect exactly what we strive to achieve. Your kind words will be shared with the entire team, who will be thrilled to know the positive difference they have made to both your father and your family. Read less

Dear Jackie, Thank you for sharing such a heartfelt review. We are truly sorry for your loss and honored that you entrusted Priory Mews with your brother's care. It means so much to hear that he was happy, enjoyed the food and activities, and was surrounded by genuine compassion and kindness during his final months. Your lovely words will be shared with the whole team and will mean a great deal to them. Read less

Dear Paul, Thank you for sharing such a thoughtful and heartfelt review. We understand how significant a transition into residential care can be, particularly for someone who has lived so independently for so long. We are delighted to hear that Sadie and the team have supported your stepmother with patience, compassion and respect for her individual wishes. Knowing that Heathfield has gradually become a place she can truly call home means a great deal to us. Your kind words will be shared with the whole team. Read less

Dear Marrianne, Thank you for your wonderful feedback and recommendation. We are delighted to hear that your father was so well cared for at Heathfield and treated with the dignity and respect he deserved. It is especially pleasing to know that the whole team took the time to interact with him while respecting his individual choices and independence. Your kind words about our meals, cleanliness, activities, staff and management will be shared with the entire team and are greatly appreciated. Read less

Thank you for such wonderful feedback. We are delighted to hear that you experienced such a high standard of care at Heatherdale. It means a great deal that you recognised the compassion, dignity and professionalism shown across the entire team, from our kitchen and maintenance staff through to carers, nurses and management. Your kind words will be shared with everyone at Heatherdale and are greatly appreciated. Read less

Dear Louise, Thank you for such a heartfelt review. We are truly sorry for your loss and honoured to have cared for your dad during his time at Priory Mews. It means so much to hear that he was treated with genuine love, care and compassion, and that your family always felt warmly welcomed. Your special mention of Mo will certainly be passed on, along with your kind words to the whole team. Thank you for trusting us with your dad's care. Read less

Thank you for your kind feedback. We are so pleased to hear that your mum has been well cared for during her time at Priory Mews and that you have felt fully involved and informed throughout. We understand how difficult an emergency placement can be for a family, so it means a great deal to know that our team's communication, care and support have provided you with reassurance. Your lovely comments will be shared with the whole team. Read less

Dear Michele, Thank you for sharing such heartfelt feedback. We are truly sorry for your loss and honored that you entrusted Heatherdale with your mum's care. It means a great deal to know that our team were able to reassure her, help her feel settled, and ensure her final months were spent in comfort and with the dignity and respect she deserved. Your kind words will be shared with the whole team and will mean so much to them. Read less

Thank you for your kind review. We are pleased to hear that your father has had such a positive experience at Priory Mews and that you have found the team friendly, responsive, and supportive. It means a great deal to know that your father's end-of-life care has been delivered with the dignity, compassion, and respect he deserves. Your feedback will be shared with the whole team, who will greatly appreciate your kind words. Read less

Dear Roger, Thank you for your kind review. We are honoured to have cared for your wife over the past five years and are delighted to hear that you have always found her to be cared for with both professionalism and compassion. It means a great deal to know that you feel listened to and reassured whenever you have any concerns. Your kind words will be shared with the whole team at Old Farmhouse, who will greatly appreciate your continued trust and support. Read less

Dear Gillian, Thank you so much for your thoughtful and heartfelt review. We are delighted to hear that your mother has settled so well and is thriving in our care. It is wonderful to know that our team helped make her transition from hospital as smooth as possible and that their kindness, dedication, and attention to detail have made such a positive difference to both of you. Your appreciation means a great deal to us, and your kind words will be shared with the entire Priory Mews team. Read less

Dear Sue, Thank you for your wonderful feedback. We are delighted to hear that your sister-in-law has settled so well and is happy at Priory Mews. It is especially pleasing to know that you feel well informed, have experienced such compassion from our team, and would recommend us to others. Your kind words will be shared with the whole team, who are committed to providing the highest standard of care every day. Read less

We respect your right to share your views. However, we do not accept the characterization of our service contained within this review. We would also like to reassure readers that no formal findings were made by the professionals involved to substantiate the serious allegations made within this review. Read less

Thank you for your feedback. We are sorry your impression of our home was not a positive one.

We take all comments seriously; however, we cannot identify you in our records as a resident's next of kin, family member, or friend, and as no concerns were raised during the visit, we had no opportunity to address them at the time.

Due to confidentiality, we cannot discuss any individual's care, but every resident is supported according to their own assessed needs and preferences; what may seem unusual to an observer may reflect a personal care plan. Residents are never confined to communal areas and are free to use their rooms, lounges, and garden. Our menus balance nutrition with personal choice, our fish tank is professionally cleaned weekly, and music is played only during organised activities.

Home Manager Read less

Dear Laura, Thank you for taking the time to share such a heartfelt review. We know how difficult it is to choose the right care home for a loved one, and we are honoured that you chose Heatherdale to care for Alan. It means so much to hear that management, and the wider team made him feel so welcome and took the time to understand his individual needs. We are deeply sorry for your loss, but we are grateful to have been able to support Alan and your family during such an important time. Thank you for your kind recommendation-it will mean a great deal to the whole team. Read less

Due to our duty of confidentiality, we cannot discuss individual circumstances publicly. However, we remain confident the decision was made appropriately following a thorough review of the resident's changing needs and in line with our responsibilities as a care provider. Read less

Thank you for your lovely feedback. We are delighted to hear that you feel so at home with us and that you found the home welcoming from the very beginning. It means a great deal to know that our team, managers, and activities staff have helped make your experience such a positive one. Creating a warm, supportive environment where residents can truly feel at home is exactly what we strive for, and your kind words are greatly appreciated by everyone involved. Read less