RCB Healthcare Group in Kent | 6 Care Homes

Review of
Woodford House Care Home
from Denise M (Daughter of Resident) published on 14 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum has been in Woodford House for 18 months, she has settled well. Management, nurses + carers very helpful and approachable. Activities, housekeepers very nice, always willing to chat to mum.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Woodford House Care HomeDear Denise, Thank you for your kind feedback. We're pleased to hear that your mum has settled well at Woodford House and that you've found the whole team helpful, approachable, and caring. It's especially lovely to hear that the activities and housekeeping teams take the time to chat with her - those everyday moments really matter. We appreciate you taking the time to share your experience.

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Review of
Heathfield
from Jenna M (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

My Dad moved to Heathfield from a hospital stay in August 2025 and sadly now this has become his full time home, as a family we had no experience of care homes prior to Dad's admission , The manager has worked with us every step of the way ensuring that Dad stayed where he was settled and happy. They

cater for all Dads needs and we don't have to worry about anything.
When we visit the staff are always extremely friendly and approachable making the visits a pleasure.
This was our first Christmas without Dad at home, and we were all wondering what to expect , we shouldn't have worried as we were welcomed to spend Christmas day & lunch with dad at the home.
I can't express what a lovely day it was , all staff treated us all extremely well and nothing was to much as they worked tirelessly all day.
We had a great time joining the residents for their lunch and Heathfield had thought of every detail from Christmas favours on the table to crackers and the residents' receiving personal gifts.

Reply from Tara Oakley, Customer Experience and Wellness Officer at HeathfieldDear Jenna,
Thank you so much for sharing such a heartfelt review. We are truly grateful that you entrusted Heathfield with your dad's care, and we're pleased to hear he has settled well and feels happy and supported. Your kind words about the manager and the wider team mean a great deal to us, especially knowing how important family involvement is. We're also glad we could make Christmas Day a special and reassuring experience for you and your family. Your feedback will be shared with the whole team, who will be deeply touched by your comments.

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Review of
Woodford House Care Home
from F O (Respite Resident) published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

There has been great and commendable improvement in the service provided in Woodford House

Reply from Tara Oakley, Customer Experience and Wellness Officer at Woodford House Care HomeThank you for your feedback. We are pleased to hear that you have noticed the improvements at Woodford House. Since acquiring the home, we have made significant changes to enhance the quality of care and the overall service, and this is very much an ongoing journey. We are committed to continuous improvement and are not finished yet, but it is encouraging to know these positive steps are being recognised.

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Review of
Hawthorn Manor
from Joanna G (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

It was our best decision for Mum to move to Hawthorn Manor - it is not 'a home' but very much Home. The staff - from management to care staff/activity girls and cleaners - are without exception, caring, professional, hardworking and friendly.
There is a lot of effort put into meeting every resident's

needs. Regular meetings with family and residents. The activities are all inclusive and staff make the effort to take residents out of trips too every week. Plus it smells nice!!

Reply from Tara Oakley, Customer Experience and Wellness Officer at Hawthorn ManorDear Joanna, Thank you for such a thoughtful and uplifting review. We are so pleased to hear that Hawthorn Manor truly feels like home for your mum. Your kind words about the whole team, the activities, family involvement, and overall environment mean a great deal to us and will be shared with everyone. Thank you for trusting us with your mum's care.

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Review of
Priory Mews Care Home
from Barbara M (Cousin of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

Cannot fault the care that my cousin gets. Nursing/domestic staff very caring and pleasant to resident and family. Very efficient in keeping family informed. Environment kept clean. Grounds outlook pleasant.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care HomeDear Barbara,
Thank you for your kind feedback. We are delighted to hear that your cousin is receiving such good care and that you have found our team caring, efficient, and communicative. Your comments about the environment and grounds are also greatly appreciated, and we will be sure to share your feedback with the team.

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Review of
Priory Mews Care Home
from Peter H (Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

Care home is excellent.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care HomeDear Peter,

Thank you for your feedback. We really appreciate your kind comment and are pleased to know you rate the care home so highly.

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Review of
Priory Mews Care Home
from D M (Son of Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

My mother Jennifer has come into the home to give my Dad a respite. Care home very clean, staff were absolutely lovely and cared for my mother very well. Would highly recommend this care home.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care HomeDear D, Thank you for your kind review. We are pleased to hear that your mother was well cared for during her respite stay and that you found the home clean and welcoming. Your recommendation means a great deal to the team, and we appreciate you taking the time to share your experience.

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Review of
Priory Mews Care Home
from A C (Daughter of Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

All the staff at Priory Mews care home, are very friendly. They look after my mum really well, and as far as I can see, mum looks healthy and happy.
I must also mention all the staff at Priory Mews Care Home who work very hard while looking after the residents. It was my mum's 90th recently, and all

the staff came and wished my mum a happy birthday. They had provided a cake, and Mum received a nice birthday card.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care HomeDear A, Thank you very much for your kind feedback. We are delighted to hear that your mum is happy and well cared for at Priory Mews. The team will really appreciate your lovely comments, and it was a pleasure for us to help celebrate such a special milestone with her.

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Review of
Priory Mews Care Home
from M M (Wife of Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

This is a very happy and caring place to be. The staff are very friendly and caring and helpful. All of the meals are excellent and plentiful. Very happy that he is here.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care HomeDear M,
Thank you for your kind words and appreciation. We are extremely appreciative that you have chosen Priory Mews for your loved one. We take pride in providing the best care across Kent, and glad to see that shines through our team and environment.

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Review of
Priory Mews Care Home
from K A (Daughter of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

Since my mother came to stay at Priory Mews, she has stayed in 3 different houses, each one has been lovely. The staff have been amazing, very caring and very understanding. I have been very pleased with the way they have looked after her and treated her, and even the staff who do the activities have

been lovely in helping her settle in and be part of the Priory Mews family. Thank you for all you have done.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care HomeDear K A,
Thank you so much for your lovely feedback. We're delighted to hear how well your mother has settled across the different houses at Priory Mews, and it's wonderful to know our care and activities teams have helped her feel part of the family. Your kind words mean a great deal to everyone here.

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Review of
Priory Mews Care Home
from Denise C (Daughter of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

We would like to express our heartfelt thanks to all the staff in Marchell House for the genuine care and kindness shown not only to our mum, but also to us as her family. Throughout this difficult time, every member of the team has been compassionate, patient and attentive. The way you interact with

all the residents, with dignity, respect and warmth, is truly admirable. It has been a real comfort to see how much care and affection you give to everyone, and to know that our mum has been surrounded by such dedicated people. Thank you for everything you have done, and continue to do, for her and all those in your care.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care HomeDear Denise,
Thank you so much for your kind words. It means a great deal to the whole team at Priory Mews. We are truly grateful for your trust, especially during such a difficult time. Knowing that our care and support have brought comfort to your mum and your family is incredibly heart-warming.

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Review of
Heatherdale Nursing Home
from Lynne C (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

The kindness and compassion of the staff at Heatherdale during Mum's final days was amazing. They made a very sad situation more bearable, giving support and a hug when needed. I would recommend Heatherdale to anyone who was neededing a nursing home place for a relative.

Reply from Cameron Sanghera, Finance at Heatherdale Nursing HomeDear Lynne,
Thank you so much for your kind words. We are truly grateful that you took the time to share this, and it means a great deal to the whole team at Heatherdale. Knowing we were able to provide comfort and support to your mum, and to your family during such a difficult time, is incredibly touching.
We appreciate your recommendation, and please know we are always here if you need anything.

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Review of
Hawthorn Manor
from Kim S (Daughter of Resident) published on 12 November 2025 Submitted via Website • Report

Overall Experience

My Mum lived in Hawthorn Manor for 11 months before she passed. We were impressed when we first viewed the home by its welcoming and homely feel. We found the staff caring and kind, we had no worries about the attention mum received. Communication with and by management and staff was good. Mum was encouraged

to join in the activities which were frequent although she didn't always participate. She came to look on Hawthorn as 'home' after a settling in period. We will always be grateful her last months were spent in such a compassionate and kind environment, both for her and our family. Thank you Hawthorn Manor

Reply from Tara Oakley, Customer Experience and Wellness Officer at Hawthorn ManorDear Kim,
Thank you so much for your heartfelt words. We're truly grateful that you took the time to share your experience. It means so much to know that your mum felt at home at Hawthorn Manor and that our team were able to provide comfort and care during her time with us. We're proud to have been part of her journey and to have supported your family through such an important chapter. Your kind words will be shared with the whole team - they'll be deeply touched.

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Review of
Heatherdale Nursing Home
from Helen H (Wife of Resident) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

My husband was a resident at Heatherdale for just one week. He passed away peacefully, in no pain, in this home.
His care and nursing were exemplary. He was treated with respect and kindness by every member of the staff.
The management and doctor kept us up to date at all times. After spending 4 weeks

in hospital he was given special care and attention.
He was happy, comfortable and at peace when he passed. Thank you Heatherdeal from the Hunter family.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing HomeDear Helen,
Thank you so much for sharing such a heartfelt message. We are truly sorry for your loss, and it means a great deal to us that your husband's final week was spent in comfort and peace. The team at Heatherdale will be deeply touched to know their care, compassion, and communication made a difference during such a difficult time.
We are honoured to have supported both him and your family, even for a short period, and we send you all our warmest wishes.

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Review of
Heatherdale Nursing Home
from Sue C (Wife of Resident) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

My husband spent two weeks in Heatherdale Nursing Home before he passed away. I was so glad he went there as my mother was in there a few years ago. I cannot thank the nursing staff and management for the care and respect they gave him unto he passed away.
I will always be grateful to them all. It

was like a second family to us as a family. Caring, calm and a lovely atmosphere.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing HomeDear Sue,
Thank you so much for your kind and heartfelt words. We are deeply sorry for your loss, and it means a great deal to the whole team to know that your husband felt cared for, respected, and at peace during his time with us.
We're honoured that you placed your trust in Heatherdale once again after your mother's care, and we're truly touched that you felt a sense of family and calm within the home. Your gratitude will be shared with all the staff - it will mean so much to them.
Our warmest wishes are with you and your family.

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Review of
Priory Mews Care Home
from C K (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

Staff very helpful & caring. There is always some activity going on. There is a good community spirit. Place is kept nice & clean, and the meals seem to be nice.
The buildings are all on one level, which makes things easier for wheelchair users. It means we can take mum out into the garden area easily.

Mum is happy here.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care HomeDear Carol, Thank you for sharing such a lovely review. We're delighted to hear your mum is happy and settled with us. Our team work hard to create a caring, inclusive environment with plenty of activities and a strong community feel. It's great to know you've found the layout and garden access convenient too - your kind words mean a lot to everyone here.

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Review of
Priory Mews Care Home
from Anne S (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with the care my mum receives. She is well looked after, the staff know her well and treat (and great) her very kindly. Her bedroom is always clean and tidy, as are the communal areas. When in the communal areas, there is always plenty going on and plenty of staff around to help. I have no

complaints about the care or the staff and accommodation.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care HomeDear Anne, Thank you so much for your kind words. We're really pleased to hear that your mum is happy, comfortable, and well cared for. The team take great pride in getting to know each resident personally and creating a warm, welcoming environment. Your feedback means a lot to us and will be shared with all the team- they'll be delighted to know their hard work is appreciated.

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Review of
Priory Mews Care Home
from Victoria K (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

A pleasant place, where my dad is very well looked after. His room is also very nice and bright, and tidy. Everyone is treated as an individual, and lots of different activities take place. My dad really liked the VE Day outdoor celebration. It would be nice to see more comfortable outdoor furniture.

The cares are staff are friendly to everyone, including to visitors.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care HomeVictoria, Thank you for your lovely feedback. We're delighted to hear your dad feels well cared for and enjoys the activities, especially our VE Day celebration. We also appreciate your suggestion about the outdoor furniture and will certainly take this on board. Our team will be so pleased to know their friendliness made a difference to your visits.

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Review of
Priory Mews Care Home
from Paul T (Son of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff were fantastic they looked after my father so well, cared for his every need. Made him very comfortable in his last days.Thank you.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care HomePaul, Thank you for your kind words. We're so pleased our team could provide comfort and support for your father during his time with us. It means a lot to know we were able to make a difference for your family.

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Review of
Priory Mews Care Home
from Karen S (Daughter of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff were very friendly, always helped and assisted whenever they could. Very clean and always kept tidy. She was always treated with respect and felt very safe learning her in the hands of the care home.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care HomeDear Karen, Thank you so much for your kind words. We're delighted to hear that you felt safe and respected, and that our team made such a positive difference. I'll be sure to share your feedback with the team.

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Care Homes Owned by RCB Healthcare Group in Kent

RCB Healthcare Group Locations in Kent (6)

RCB Healthcare Group Reviews in Kent (223)

Woodford House Care Home

Heathfield

Woodford House Care Home

Hawthorn Manor

Priory Mews Care Home

Priory Mews Care Home

Priory Mews Care Home

Priory Mews Care Home

Priory Mews Care Home

Priory Mews Care Home

Priory Mews Care Home

Heatherdale Nursing Home

Hawthorn Manor

Heatherdale Nursing Home

Heatherdale Nursing Home

Priory Mews Care Home

Priory Mews Care Home

Priory Mews Care Home

Priory Mews Care Home

Priory Mews Care Home

Awards / Recognitions (0)

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