204 Hempstead Road, Hempstead, Gillingham ME7 3QG
Owner: Mr & Mrs A T Wills
Person in charge: Mandy Kennedy (Manager)
Local Authority / Social Services: Medway Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 37 Service Users
Registered Care Categories*: Old Age
Single Rooms: 29
Shared Rooms: 4
Rooms with ensuite WC: 33
Weekly Charges Guide: Nursing Care Single £670 – £690 , Nursing Care Shared (per person) £650 – £670 (These prices are only a guideline, please contact Heather Dale Nursing Home to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Heather Dale Nursing Home: click here
Heather Dale Nursing Home has a Review Score of 7.4 (7.385)
The Review Score of 7.4 (maximum of 10) for Heather Dale Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Heather Dale Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.25 for Heather Dale Nursing Home is calculated as follows: ( (5 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 12 Ratings = 4.25
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.135 Points relating to the number of positive Reviews for Heather Dale Nursing Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7.4 Target = 0.135
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Raymond W (Brother-in-law of Resident) on Monday 3 July 2017. Relates to July 2017.
Thank you for the care given to my brother in law.
I know what a difficult character he is! Also, he has certain mental problems which you have tried hard to address with a good degree of patience.
Although he is never satisfied with his lot in life, and therefore is unlikely to thank you himself, we at least understand your difficulties and thank you for finding alternative accommodation for him.
How likely would you be to recommend Heather Dale Nursing Home? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Satisfactory
There are currently no awards/recognitions posted yet for Heather Dale Nursing Home
There are currently no Care Home Idol entrants who have performed at Heather Dale Nursing Home