Heatherdale Nursing Home

204 Hempstead Road, Hempstead, Gillingham ME7 3QG
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9.7 22 Reviews
  • Heatherdale Nursing Home, Gillingham
Heatherdale Nursing Home, located in the Gillingham region, is a charming residential care facility catering to the diverse needs of its residents. This establishment was erected 15 years ago in remembrance of the Wills family, and presently, it is the cherished abode of contented residents who are cared for by a dedicated team of amiable and skilled caregivers.

At Heatherdale Nursing Home, the team extend a range of care services, including residential, nursing, and post-operative respite care within the Gillingham vicinity. The team comprises experienced and qualified professionals dedicated to delivering top-tier medical care, and their foremost commitment is to ensure that every resident enjoys the highest quality of life. Additionally, they provide specialised services for individuals facing terminal illnesses.
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Care Provided by Heatherdale Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1800
  • Self-Funded Residential Dementia Care: £1500 – £1800
  • Self-Funded Nursing Care: £1500 – £1800
  • Self-Funded Nursing Dementia Care: £1500 – £1800
  • RESPITE Self-Funded Residential Care: £1500 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1800
  • RESPITE Self-Funded Nursing Care: £1500 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1800

Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.

These prices are only a guideline, please contact Heatherdale Nursing Home to find out the exact price for your requirements.

Contact Heatherdale Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Heatherdale Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Hernandez-Wyatt (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (10)

Heatherdale Nursing Home Reviews (22)

9.7

Heatherdale Nursing Home has a Review Score of 9.7 (9.720) out of 10, based on 13 reviews in the last 2 years.
Over all time Heatherdale Nursing Home has 22 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heatherdale Nursing Home
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Total of 22, showing 1-20
Review from Lynne C (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The kindness and compassion of the staff at Heatherdale during Mum's final days was amazing. They made a very sad situation more bearable, giving support and a hug when needed. I would recommend Heatherdale to anyone who was neededing a nursing home place for a relative.
Reply from Cameron Sanghera, Finance at Heatherdale Nursing Home
Dear Lynne,
Thank you so much for your kind words. We are truly grateful that you took the time to share this, and it means a great deal to the whole team at Heatherdale. Knowing we were able to…read more
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Review from Helen H (Wife of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident at Heatherdale for just one week. He passed away peacefully, in no pain, in this home.
His care and nursing were exemplary. He was treated with respect and kindness by every member of the staff.
The management and doctor kept us up to date at all times. After spending 4 weeks
in hospital he was given special care and attention.
He was happy, comfortable and at peace when he passed. Thank you Heatherdeal from the Hunter family.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing Home
Dear Helen,
Thank you so much for sharing such a heartfelt message. We are truly sorry for your loss, and it means a great deal to us that your husband's final week was spent in comfort and peace.…read more
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Review from Sue C (Wife of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent two weeks in Heatherdale Nursing Home before he passed away. I was so glad he went there as my mother was in there a few years ago. I cannot thank the nursing staff and management for the care and respect they gave him unto he passed away.
I will always be grateful to them all. It
was like a second family to us as a family. Caring, calm and a lovely atmosphere.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing Home
Dear Sue,
Thank you so much for your kind and heartfelt words. We are deeply sorry for your loss, and it means a great deal to the whole team to know that your husband felt cared for, respected, and…read more
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Review from L S (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was only at Heatherdale for a few days but it was the most difficult time for her and us as a family. The manager and her staff were excellent, from viewing the home, to caring for my mum to their support and compassion shown to us. We could not have found better. Ir was a huge relief knowing
my mum was safe and cared for in the last few days of her life. The manager at Heatherdale is outstanding.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing Home
Thank you so much for your kind words. We're truly sorry for your loss and are honoured to have supported your mum and your family during such a difficult time. It means a great deal to know our care…read more
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Review from K J (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum sadly passed away last week at Heatherdale. She didn't want to go into a nursing home, but she soon settled in due to the care and support from all staff. Heatherdale is a very welcoming place and is kept clean and fresh to a very high standard. Communication is good, and management and the nurses
were always available if I had any concerns. There were activities most days, in the lounge, lots of parties and singers which everyone enjoyed. At the end, mum was treated with great care and dignity, and I take great comfort that I was with her when she passed peacefully. All the kindness and support by everyone will be forever in my heart.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing Home
Thank you so much for your kind and thoughtful words during such a difficult time. We are truly sorry for your loss, and we're honored that we were able to care for your mum in her final chapter. It…read more
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Review from J D (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff up at this home seem to be really friendly and welcoming. My dad's treatment was excellent. It's always clean and tidy. They've always got activities going on. And I would like to thank them all for taking care of him.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing Home
Thank you so much for your kind words. We're delighted to hear your dad received excellent care and felt welcomed by our team. It means a lot to us-thank you for your trust and support.
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Review from Linda S (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not have wished for better care for my dad. Everyone was so kind and supportive. Thank you.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing Home
Thank you for your kind words! We're so glad we could provide the care and support your dad needed. It means a lot to our team.
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Review from Glenn D (Son of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Heatherdale for 20 months and the care and kindness shown by everyone was excellent. I can honestly say that I couldn't find fault, the food was good and the home was spotless and they were kept entertained. They went the extra mile. Thank you.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing Home
Thank you so much for your kind words! It means a lot to hear that your mother was well cared for and happy during her time at Heatherdale. We're thrilled that you appreciated the food, the…read more
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Review from Tracie D (Daughter of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has just passed away after being at the home for 20 months. She was welcomed as was our family, and my mum was extremely happy and settled and enjoyed her life at Heather Dale. The staff are all absolutely amazing, kind and friendly and went the extra mile for my mum and us, also activities were
fantastic too. I think the home deserves an outstanding from CQC. Thank you, Heather Dale.
Reply from Sandra Matthews, Business Support at Heatherdale Nursing Home
Thank you for sharing your experience during such a difficult time. We're deeply touched by your kind words about the care your mum received at Heatherdale. It's heartening to know that our team…read more
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Review from G K (Daughter of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been cared for here for the past year. Her care is excellent. She took a long time to settle but has had sympathetic encouragement from staff and now seems very settled and happily talks about activities they do. Mum's favourite is bingo. All staff are friendly and welcoming. I personally
cannot fault the care here, all staff are happy and the place is well-managed.
Reply from sandra matthews, Business Support at Heatherdale Nursing Home
Thank you so much for sharing your experience with us. We're truly grateful for the opportunity to care for your mother at Heatherdale Nursing Home. Providing respect and exceptional care to our…read more
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Review from D H (Daughter of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was placed into palliative care at Heather Dale. At all times she was treated with dignity and respect. My family and I will be forever grateful for the care that he received. Although I do not remember everyone's names they all played their part in his care. Special thanks to the manager
and night nurse. Thank you.
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Review from C J (Daughter of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was only in Heather Dale Nursing Home for a short while. During that time he was treated with kindness, and respect and given the very best care. My family and I were made to feel very welcome when we visited no matter what time of day or night it was. We were supported by the nursing staff throughout
the palliative care/end-of-life treatment.
Dad passed away peacefully and in no pain.
We would not hesitate in recommending Heather Dale Nursing Home to others. We were so impressed with everything and everyone.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing Home
Thank you for sharing your experience during such a difficult time. We're deeply touched by your kind words about the care your dad received at Heatherdale. It's heartening to know that our team…read more
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Review from C W (Son of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was admitted to Heather Dale in November 2023. She was treated with the utmost respect and care at all times by the entire team.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing Home
Thank you so much for sharing your experience with us. We're truly grateful for the opportunity to care for your mother at Heather Dale. Providing respect and exceptional care to our patients is our…read more
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Review from J T (Daughter of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for over a year and I have only asked for her to be looked at a few times when she has been agitated or uncomfortable in her bed.
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Review from Lynne G (Daughter of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Heatherdale Nursing Home for 7 and a half years and I’m very happy with the care that she has received. I know that she is safe and well looked after.
The carers that have been there since my mum arrived have been the best at keeping me updated and it’s nice to see familiar faces.
The entertainment that’s arranged each day definitely keeps the residents motivated.
I hope the home continues with the high standards.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing Home
Thank you so much for sharing your positive experience with Heatherdale Nursing Home. We're thrilled to hear that your mum has received excellent care for the past 7 and a half years. It's…read more
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Review from Wendy D (Wife of Resident) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care my husband is getting here at Heather Dale Nursing Home.
More insight is what has happened to his braid as well as his body after having a stroke.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing Home
Dear Wendy, thank you for your positive feedback. We're committed to providing the best care for your husband during his recovery.
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Review from Stephen W (Husband of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heather Dale is an excellent nursing home. The staff are friendly and caring and do their utmost for her. When my wife first went there she was very ill, but through the care and attention that she has been given, she has made a remarkable recovery. There are plenty of well-run activities and opportunities
to socialise throughout the week. She also has a good degree of autonomy which is beneficial to her. Communication between staff and family is excellent and the home is welcoming and friendly. I feel reassured that my wife is in such a caring home and I know that the family appreciate all that is being done for her.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing Home
We're so grateful for your positive feedback about Heatherdale. It's heartwarming to hear about the remarkable recovery your wife has made and the excellent care provided by the friendly and caring…read more
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Review from D K (Daughter of Resident) published on 23 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am happy with the care that my dad is receiving from all the varied staff members. He has improved so much health wise and he is socialising more than when he was at home. My family are so pleased with the improvement of my dad's health and it was the best decision for my dad and he enjoys being at
Heather Dale. There has been lots of improvements at Heather Dale which have have been nice to see. The healthcare team work hard and our family appreciates it.
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Review from B Y (Daughter of Resident) published on 1 April 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
Communal Lounge - Residents left unattended for long periods. Most were not mobile so unable to reach the call alarm on the wall. My mother had to shout for help if she wanted aid, this labelled her disruptive.
Activities - Rare.
Entertainment - Limited, apart from TV.
Carers - Some were very kind,
others were not.


Mum had lost mobility. She frequently needed the toilet, some carers showed it was a nuisance for them. The wait for assistance was often 30 minutes or much longer which was distressing for Mum and she was made to feel an inconvenience. She told me ‘just because I’m old they think I have no feelings’. She deteriorated, I often found her confused and nervously grinding her jaw. After 7 months Mum moved to a better care home, she improved dramatically! Within a week she was walking again with a frame and was even able to visit the toilet by herself! Mum was no longer confused or anxious, she regained her dignity and quality of life. I wish she had moved away from Heather Dale sooner.

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Review from Sandra B (Daughter of Resident) published on 12 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I bless the day we found this nursing home. We had looked at 8 others and just felt each one was not up to the standard that we wanted for our Mum. Mums health deteriorated very quickly mentally and psychically but Heather Dale's excellent care and understanding made this so much easier
to deal with. The carers and nursing staff could not have been more caring and devoted to our Mum than if she had been their mother. Mums dignity was totally respected and they would lovingly talk to Mum about anything she wanted to converse about. Everyone from the manager, the cook, carers and cleaners, would pop in and have a chat and spend a bit of time with her. Someone from the family would visit daily so we were able to see at all times what a wonderful nursing home this is.
I have nothing but high regard for all the staff for their time and care spent with Mum. Thank you, everyone.
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Current Review Score: 9.7 (9.720)

Overview of Review Score

The Review Score of 9.7 (9.720) out of 10 for Heatherdale Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.895 for Heatherdale Nursing Home is calculated as follows: ( (136 Excellents x 5) + (16 Goods x 4) ) ÷ 152 Ratings = 4.895
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Heatherdale Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Emma

Emma

Job Title: Registered Manager

Emma's impressive journey began with her qualification as a Registered General Nurse in Spain back in 2001, achieving a commendable 2:1. Her decision to relocate to the UK was driven by her participation in a UK and Spanish nursing program, as well as the desire to be closer to her grandmother. Emma expanded her nursing repertoire by becoming a Tropical Nursing nurse, allowing her to contribute her skills globally for nearly eight years.


In 2011, Emma shifted her focus to nursing homes, where she took on various roles, progressing from a nurse to a deputy and eventually a manager. Her dedication to professional growth is evident through her completion of a Master's degree in Advanced Health Care Practice, with a specialised interest and thesis in Palliative Care.


In her leisure time, Emma remains committed to learning, currently pursuing an MSC in Education. Emma's passions extend to the culinary arts, as she enjoys both cooking and baking. As a mother of two children and a dog, she finds joy in embracing both her Spanish and English cultural heritage.

Frequently Asked Questions about Heatherdale Nursing Home

What types of Care is Heatherdale Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heatherdale Nursing Home have?

There are 35 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Heatherdale Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heatherdale Nursing Home to the centre of Gillingham?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherdale Nursing Home to verify any information. View our terms and conditions. Heatherdale Nursing Home has an Enhanced Service - more info.