






Heatherdale Nursing Home, located in the Gillingham region, is a charming residential care facility catering to the diverse needs of its residents. This establishment was erected 15 years ago in remembrance of the Wills family, and presently, it is the cherished abode of contented residents who are cared for by a dedicated team of amiable and skilled caregivers.
At Heatherdale Nursing Home, the team extend a range of care services,...
Care Provided by Heatherdale Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.
The price(s) shown are provided by the care home. Contact Heatherdale Nursing Home for full pricing details and T&Cs.
Contact Heatherdale Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- RCB Healthcare Group
- Private Owned
Person in charge
- Emma Hernandez-Wyatt(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2003
Room Information
- Single Rooms (35)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (10)
Heatherdale Nursing Home Reviews (23)
Heatherdale Nursing Home has a Review Score of 9.7 (9.650) out of 10, based on 11 reviews in the last 2 years.
Over all time Heatherdale Nursing Home has 23 reviews.
Right from the initial visit, everyone at the home was friendly & inviting. I spoke to a number of the residents families to ask them their thoughts too & genuinely was pleased by all their responses. It's a really hard task finding the right place for a family member & not one we took lightly.
Emma, Sharon & the team are so lovely & welcomed Alan into the home with open arms. My father in law had PSP, a degenerative disease that's very rare however, all the staff were keen to understand his needs & take the time to talk to him & made him felt heard. There are no set visiting times which as a family we really liked, it meant we could pop in at anytime & felt reassured they had nothing to hide. My father in law unfortunately passed away in March 26 but wouldn't hesitate recommending Heatherdale.
Dear Laura, Thank you for taking the time to share such a heartfelt review. We know how difficult it is to choose the right care home for a loved one, and we are honoured that you chose Heatherdale to care for Alan. It means so much to hear that management, and the wider team made him feel so...
The kindness and compassion of the staff at Heatherdale during Mum's final days was amazing. They made a very sad situation more bearable, giving support and a hug when needed. I would recommend Heatherdale to anyone who was neededing a nursing home place for a relative.
Thank you so much for your kind words. We are truly grateful that you took the time to share this, and it means a great deal to the whole team at Heatherdale. Knowing we were able to provide comfort and support to your mum, and to your family during such a difficult time, is incredibly touching.
We appreciate your recommendation, and please know we are always here if you need anything.
I will always be grateful to them all. It was like a second family to us as a family. Caring, calm and a lovely atmosphere.
Thank you so much for your kind and heartfelt words. We are deeply sorry for your loss, and it means a great deal to the whole team to know that your husband felt cared for, respected, and at peace during his time with us.
We're honoured that you placed your trust in Heatherdale once...
His care and nursing were exemplary. He was treated with respect and kindness by every member of the staff.
The management and doctor kept us up to date at all times. After spending 4 weeks in hospital he was given special care and attention.
He was happy, comfortable and at peace when he passed. Thank you Heatherdeal from the Hunter family.
Thank you so much for sharing such a heartfelt message. We are truly sorry for your loss, and it means a great deal to us that your husband's final week was spent in comfort and peace. The team at Heatherdale will be deeply touched to know their care, compassion, and communication made...
My mum was only at Heatherdale for a few days but it was the most difficult time for her and us as a family. The manager and her staff were excellent, from viewing the home, to caring for my mum to their support and compassion shown to us. We could not have found better. Ir was a huge relief knowing my mum was safe and cared for in the last few days of her life. The manager at Heatherdale is outstanding.
Thank you so much for your kind words. We're truly sorry for your loss and are honoured to have supported your mum and your family during such a difficult time. It means a great deal to know our care and compassion brought some comfort. Your message will be shared with the team.
My mum sadly passed away last week at Heatherdale. She didn't want to go into a nursing home, but she soon settled in due to the care and support from all staff. Heatherdale is a very welcoming place and is kept clean and fresh to a very high standard. Communication is good, and management and the nurses were always available if I had any concerns. There were activities most days, in the lounge, lots of parties and singers which everyone enjoyed. At the end, mum was treated with great care and dignity, and I take great comfort that I was with her when she passed peacefully. All the kindness and support by everyone will be forever in my heart.
Thank you so much for your kind and thoughtful words during such a difficult time. We are truly sorry for your loss, and we're honored that we were able to care for your mum in her final chapter. It means a great deal to the entire team at Heatherdale to know that she felt settled, supported, and...
All the staff up at this home seem to be really friendly and welcoming. My dad's treatment was excellent. It's always clean and tidy. They've always got activities going on. And I would like to thank them all for taking care of him.
Thank you so much for your kind words. We're delighted to hear your dad received excellent care and felt welcomed by our team. It means a lot to us-thank you for your trust and support.
Could not have wished for better care for my dad. Everyone was so kind and supportive. Thank you.
Thank you for your kind words! We're so glad we could provide the care and support your dad needed. It means a lot to our team.
My mother was in Heatherdale for 20 months and the care and kindness shown by everyone was excellent. I can honestly say that I couldn't find fault, the food was good and the home was spotless and they were kept entertained. They went the extra mile. Thank you.
Thank you so much for your kind words! It means a lot to hear that your mother was well cared for and happy during her time at Heatherdale. We're thrilled that you appreciated the food, the cleanliness, and the extra efforts to keep everyone entertained. Knowing we made a difference really brightens our day-thank you!
My mum has just passed away after being at the home for 20 months. She was welcomed as was our family, and my mum was extremely happy and settled and enjoyed her life at Heather Dale. The staff are all absolutely amazing, kind and friendly and went the extra mile for my mum and us, also activities were fantastic too. I think the home deserves an outstanding from CQC. Thank you, Heather Dale.
Thank you for sharing your experience during such a difficult time. We're deeply touched by your kind words about the care your mum received at Heatherdale. It's heartening to know that our team provided the kindness, respect, and support that made a difference for both your mum and your family....
My mother has been cared for here for the past year. Her care is excellent. She took a long time to settle but has had sympathetic encouragement from staff and now seems very settled and happily talks about activities they do. Mum's favourite is bingo. All staff are friendly and welcoming. I personally cannot fault the care here, all staff are happy and the place is well-managed.
Thank you so much for sharing your experience with us. We're truly grateful for the opportunity to care for your mother at Heatherdale Nursing Home. Providing respect and exceptional care to our residents is our top priority, and it's heartening to hear that your mother has now settled in, is...
My father was placed into palliative care at Heather Dale. At all times she was treated with dignity and respect. My family and I will be forever grateful for the care that he received. Although I do not remember everyone's names they all played their part in his care. Special thanks to the manager and night nurse. Thank you.
Dad passed away peacefully and in no pain.
We would not hesitate in recommending Heather Dale Nursing Home to others. We were so impressed with everything and everyone.
Thank you for sharing your experience during such a difficult time. We're deeply touched by your kind words about the care your dad received at Heatherdale. It's heartening to know that our team provided the kindness, respect, and support that made a difference for both your dad and your family....
My mother was admitted to Heather Dale in November 2023. She was treated with the utmost respect and care at all times by the entire team.
Thank you so much for sharing your experience with us. We're truly grateful for the opportunity to care for your mother at Heather Dale. Providing respect and exceptional care to our patients is our top priority, and it's heartening to hear that your mother received such attentive treatment from...
My mother has been a resident for over a year and I have only asked for her to be looked at a few times when she has been agitated or uncomfortable in her bed.
The carers that have been there since my mum arrived have been the best at keeping me updated and it’s nice to see familiar faces.
The entertainment that’s arranged each day definitely keeps the residents motivated.
I hope the home continues with the high standards.
Thank you so much for sharing your positive experience with Heatherdale Nursing Home. We're thrilled to hear that your mum has received excellent care for the past 7 and a half years. It's heartwarming to know that she is safe, well looked after and that the consistent, dedicated staff have played...
More insight is what has happened to his braid as well as his body after having a stroke.
Dear Wendy, thank you for your positive feedback. We're committed to providing the best care for your husband during his recovery.
Heather Dale is an excellent nursing home. The staff are friendly and caring and do their utmost for her. When my wife first went there she was very ill, but through the care and attention that she has been given, she has made a remarkable recovery. There are plenty of well-run activities and opportunities to socialise throughout the week. She also has a good degree of autonomy which is beneficial to her. Communication between staff and family is excellent and the home is welcoming and friendly. I feel reassured that my wife is in such a caring home and I know that the family appreciate all that is being done for her.
We're so grateful for your positive feedback about Heatherdale. It's heartwarming to hear about the remarkable recovery your wife has made and the excellent care provided by the friendly and caring staff. We're delighted to know that she enjoys engaging in activities and social opportunities, as...
I am happy with the care that my dad is receiving from all the varied staff members. He has improved so much health wise and he is socialising more than when he was at home. My family are so pleased with the improvement of my dad's health and it was the best decision for my dad and he enjoys being at Heather Dale. There has been lots of improvements at Heather Dale which have have been nice to see. The healthcare team work hard and our family appreciates it.
Activities - Rare.
Entertainment - Limited, apart from TV.
Carers - Some were very kind, others were not.
Mum had lost mobility. She frequently needed the toilet, some carers showed it was a nuisance for them. The wait for assistance was often 30 minutes or much longer which was distressing for Mum and she was made to feel an inconvenience. She told me ‘just because I’m old they think I have no feelings’. She deteriorated, I often found her confused and nervously grinding her jaw. After 7 months Mum moved to a better care home, she improved dramatically! Within a week she was walking again with a frame and was even able to visit the toilet by herself! Mum was no longer confused or anxious, she regained her dignity and quality of life. I wish she had moved away from Heather Dale sooner.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 July 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Heatherdale Nursing Home.
There are no upcoming events for Heatherdale Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Heatherdale Nursing Home.
Accreditations
There are no accreditations posted yet for Heatherdale Nursing Home.
Meet the Team (1)

Emma's impressive journey began with her qualification as a Registered General Nurse in Spain back in 2001, achieving a commendable 2:1. Her decision to relocate to the UK was driven by her participation in a UK and Spanish nursing program, as well as the desire to be closer to her grandmother. Emma expanded her nursing repertoire by becoming a Tropical Nursing nurse, allowing her to contribute her skills globally for nearly eight years.
In 2011, Emma shifted her focus to nursing homes, where she took on various roles, progressing from a nurse to a deputy and eventually a manager. Her dedication to professional growth is evident through her completion of a Master's degree in Advanced Health Care Practice, with a specialised interest and thesis in Palliative Care.
In her leisure time, Emma remains committed to learning, currently pursuing an MSC in Education. Emma's passions extend to the culinary arts, as she enjoys both cooking and baking. As a mother of two children and a dog, she finds joy in embracing both her Spanish and English cultural heritage.
Frequently Asked Questions about Heatherdale Nursing Home
What types of Care is Heatherdale Nursing Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heatherdale Nursing Home have?
There are 35 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Heatherdale Nursing Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Heatherdale Nursing Home to the centre of Gillingham?
2.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherdale Nursing Home to verify any information. View our terms and conditions. Heatherdale Nursing Home has an Enhanced Service -more info.