Heatherdale Nursing Home

I am happy with the care that my dad is receiving from all the varied staff members. He has improved so much health wise and he is socialising more than when he was at home. My family are so pleased with the improvement of my dad's health and it was the best decision for my dad and he enjoys being at Heather Dale. There has been lots of improvements at Heather Dale which have have been nice to see. The healthcare team work hard and our family appreciates it.

Carers - Some were very kind, others were not.

Mum had lost mobility. She frequently needed the toilet, some carers showed it was a nuisance for them. The wait for assistance was often 30 minutes or much longer which was distressing for Mum and she was made to feel an inconvenience. She told me ‘just because I’m old they think I have no feelings’. She deteriorated, I often found her confused and nervously grinding her jaw. After 7 months Mum moved to a better care home, she improved dramatically! Within a week she was walking again with a frame and was even able to visit the toilet by herself! Mum was no longer confused or anxious, she regained her dignity and quality of life. I wish she had moved away from Heather Dale sooner.

I have nothing but high regard for all the staff for their time and care spent with Mum. Thank you, everyone.

I would like to say that the care, attention given to my mother while she was at Heather Dale was excellent. Carried out in a professional manner by all members of staff who were all very caring in the way that they all worked to make her very comfortable. All staff were very helpful at all times nothing was too much trouble for them we were always made welcome when we visited. Always kept informed by the staff including the nursing team at the home of all her care and treatment. I would recommend this nursing home. Score 10 out of 10

I know what a difficult character he is! Also, he has certain mental problems which you have tried hard to address with a good degree of patience.

Although he is never satisfied with his lot in life, and therefore is unlikely to thank you himself, we at least understand your difficulties and thank you for finding alternative accommodation for him.