Submit a Review for Heatherdale Nursing Home
204 Hempstead Road, Hempstead, Gillingham, ME7 3QG
View full details of Heatherdale Nursing HomeLatest Reviews for Heatherdale Nursing Home
02 December 2025
The kindness and compassion of the staff at Heatherdale during Mum's final days was amazing. They made a very sad situation more bearable, giving support and a hug when needed. I would recommend Heatherdale to anyone who was neededing a nursing home place for a relative.
10 November 2025
My husband was a resident at Heatherdale for just one week. He passed away peacefully, in no pain, in this home.
His care and nursing were exemplary. He was treated with respect and kindness by every member of the staff.
The management and doctor kept us up to date at all times. After spending 4
weeks in hospital he was given special care and attention.
He was happy, comfortable and at peace when he passed. Thank you Heatherdeal from the Hunter family.
10 November 2025
My husband spent two weeks in Heatherdale Nursing Home before he passed away. I was so glad he went there as my mother was in there a few years ago. I cannot thank the nursing staff and management for the care and respect they gave him unto he passed away.
I will always be grateful to them all. It
was like a second family to us as a family. Caring, calm and a lovely atmosphere.
18 June 2025
My mum was only at Heatherdale for a few days but it was the most difficult time for her and us as a family. The manager and her staff were excellent, from viewing the home, to caring for my mum to their support and compassion shown to us. We could not have found better. Ir was a huge relief
knowing my mum was safe and cared for in the last few days of her life. The manager at Heatherdale is outstanding.
20 May 2025
My mum sadly passed away last week at Heatherdale. She didn't want to go into a nursing home, but she soon settled in due to the care and support from all staff. Heatherdale is a very welcoming place and is kept clean and fresh to a very high standard. Communication is good, and management and the
nurses were always available if I had any concerns. There were activities most days, in the lounge, lots of parties and singers which everyone enjoyed. At the end, mum was treated with great care and dignity, and I take great comfort that I was with her when she passed peacefully. All the kindness and support by everyone will be forever in my heart.
15 May 2025
All the staff up at this home seem to be really friendly and welcoming. My dad's treatment was excellent. It's always clean and tidy. They've always got activities going on. And I would like to thank them all for taking care of him.
17 March 2025
Could not have wished for better care for my dad. Everyone was so kind and supportive. Thank you.
23 September 2024
My mother was in Heatherdale for 20 months and the care and kindness shown by everyone was excellent. I can honestly say that I couldn't find fault, the food was good and the home was spotless and they were kept entertained. They went the extra mile. Thank you.
16 August 2024
My mum has just passed away after being at the home for 20 months. She was welcomed as was our family, and my mum was extremely happy and settled and enjoyed her life at Heather Dale. The staff are all absolutely amazing, kind and friendly and went the extra mile for my mum and us, also activities
were fantastic too. I think the home deserves an outstanding from CQC. Thank you, Heather Dale.
15 August 2024
My mother has been cared for here for the past year. Her care is excellent. She took a long time to settle but has had sympathetic encouragement from staff and now seems very settled and happily talks about activities they do. Mum's favourite is bingo. All staff are friendly and welcoming. I
personally cannot fault the care here, all staff are happy and the place is well-managed.
22 July 2024
My father was placed into palliative care at Heather Dale. At all times she was treated with dignity and respect. My family and I will be forever grateful for the care that he received. Although I do not remember everyone's names they all played their part in his care. Special thanks to the manager
and night nurse. Thank you.
04 July 2024
Dad was only in Heather Dale Nursing Home for a short while. During that time he was treated with kindness, and respect and given the very best care. My family and I were made to feel very welcome when we visited no matter what time of day or night it was. We were supported by the nursing staff
throughout the palliative care/end-of-life treatment.
Dad passed away peacefully and in no pain.
We would not hesitate in recommending Heather Dale Nursing Home to others. We were so impressed with everything and everyone.
15 March 2024
My mother was admitted to Heather Dale in November 2023. She was treated with the utmost respect and care at all times by the entire team.
21 November 2023
My mother has been a resident for over a year and I have only asked for her to be looked at a few times when she has been agitated or uncomfortable in her bed.
13 November 2023
My mum has been in Heatherdale Nursing Home for 7 and a half years and I’m very happy with the care that she has received. I know that she is safe and well looked after.
The carers that have been there since my mum arrived have been the best at keeping me updated and it’s nice to see familiar
faces.
The entertainment that’s arranged each day definitely keeps the residents motivated.
I hope the home continues with the high standards.
27 October 2023
I am very satisfied with the care my husband is getting here at Heather Dale Nursing Home.
More insight is what has happened to his braid as well as his body after having a stroke.
19 October 2023
Heather Dale is an excellent nursing home. The staff are friendly and caring and do their utmost for her. When my wife first went there she was very ill, but through the care and attention that she has been given, she has made a remarkable recovery. There are plenty of well-run activities and
opportunities to socialise throughout the week. She also has a good degree of autonomy which is beneficial to her. Communication between staff and family is excellent and the home is welcoming and friendly. I feel reassured that my wife is in such a caring home and I know that the family appreciate all that is being done for her.
23 August 2023
I am happy with the care that my dad is receiving from all the varied staff members. He has improved so much health wise and he is socialising more than when he was at home. My family are so pleased with the improvement of my dad's health and it was the best decision for my dad and he enjoys being
at Heather Dale. There has been lots of improvements at Heather Dale which have have been nice to see. The healthcare team work hard and our family appreciates it.
01 April 2019
Communal Lounge - Residents left unattended for long periods. Most were not mobile so unable to reach the call alarm on the wall. My mother had to shout for help if she wanted aid, this labelled her disruptive.
Activities - Rare.
Entertainment - Limited, apart from TV.
Carers - Some were very
kind, others were not.
Mum had lost mobility. She frequently needed the toilet, some carers showed it was a nuisance for them. The wait for assistance was often 30 minutes or much longer which was distressing for Mum and she was made to feel an inconvenience. She told me ‘just because I’m old they think I have no feelings’. She deteriorated, I often found her confused and nervously grinding her jaw. After 7 months Mum moved to a better care home, she improved dramatically! Within a week she was walking again with a frame and was even able to visit the toilet by herself! Mum was no longer confused or anxious, she regained her dignity and quality of life. I wish she had moved away from Heather Dale sooner.
12 March 2019
My family and I bless the day we found this nursing home. We had looked at 8 others and just felt each one was not up to the standard that we wanted for our Mum. Mums health deteriorated very quickly mentally and psychically but Heather Dale's excellent care and understanding made this so much
easier to deal with. The carers and nursing staff could not have been more caring and devoted to our Mum than if she had been their mother. Mums dignity was totally respected and they would lovingly talk to Mum about anything she wanted to converse about. Everyone from the manager, the cook, carers and cleaners, would pop in and have a chat and spend a bit of time with her. Someone from the family would visit daily so we were able to see at all times what a wonderful nursing home this is.
I have nothing but high regard for all the staff for their time and care spent with Mum. Thank you, everyone.
Latest Reviews for Heatherdale Nursing Home
02 December 2025
The kindness and compassion of the staff at Heatherdale during Mum's final days was amazing. They made a very sad situation more bearable, giving support and a hug when needed. I would recommend Heatherdale to anyone who was neededing a nursing home place for a relative.
10 November 2025
My husband was a resident at Heatherdale for just one week. He passed away peacefully, in no pain, in this home.
His care and nursing were exemplary. He was treated with respect and kindness by every member of the staff.
The management and doctor kept us up to date at all times. After spending 4
weeks in hospital he was given special care and attention.
He was happy, comfortable and at peace when he passed. Thank you Heatherdeal from the Hunter family.
10 November 2025
My husband spent two weeks in Heatherdale Nursing Home before he passed away. I was so glad he went there as my mother was in there a few years ago. I cannot thank the nursing staff and management for the care and respect they gave him unto he passed away.
I will always be grateful to them all. It
was like a second family to us as a family. Caring, calm and a lovely atmosphere.
18 June 2025
My mum was only at Heatherdale for a few days but it was the most difficult time for her and us as a family. The manager and her staff were excellent, from viewing the home, to caring for my mum to their support and compassion shown to us. We could not have found better. Ir was a huge relief
knowing my mum was safe and cared for in the last few days of her life. The manager at Heatherdale is outstanding.
20 May 2025
My mum sadly passed away last week at Heatherdale. She didn't want to go into a nursing home, but she soon settled in due to the care and support from all staff. Heatherdale is a very welcoming place and is kept clean and fresh to a very high standard. Communication is good, and management and the
nurses were always available if I had any concerns. There were activities most days, in the lounge, lots of parties and singers which everyone enjoyed. At the end, mum was treated with great care and dignity, and I take great comfort that I was with her when she passed peacefully. All the kindness and support by everyone will be forever in my heart.
15 May 2025
All the staff up at this home seem to be really friendly and welcoming. My dad's treatment was excellent. It's always clean and tidy. They've always got activities going on. And I would like to thank them all for taking care of him.
17 March 2025
Could not have wished for better care for my dad. Everyone was so kind and supportive. Thank you.
23 September 2024
My mother was in Heatherdale for 20 months and the care and kindness shown by everyone was excellent. I can honestly say that I couldn't find fault, the food was good and the home was spotless and they were kept entertained. They went the extra mile. Thank you.
16 August 2024
My mum has just passed away after being at the home for 20 months. She was welcomed as was our family, and my mum was extremely happy and settled and enjoyed her life at Heather Dale. The staff are all absolutely amazing, kind and friendly and went the extra mile for my mum and us, also activities
were fantastic too. I think the home deserves an outstanding from CQC. Thank you, Heather Dale.
15 August 2024
My mother has been cared for here for the past year. Her care is excellent. She took a long time to settle but has had sympathetic encouragement from staff and now seems very settled and happily talks about activities they do. Mum's favourite is bingo. All staff are friendly and welcoming. I
personally cannot fault the care here, all staff are happy and the place is well-managed.
22 July 2024
My father was placed into palliative care at Heather Dale. At all times she was treated with dignity and respect. My family and I will be forever grateful for the care that he received. Although I do not remember everyone's names they all played their part in his care. Special thanks to the manager
and night nurse. Thank you.
04 July 2024
Dad was only in Heather Dale Nursing Home for a short while. During that time he was treated with kindness, and respect and given the very best care. My family and I were made to feel very welcome when we visited no matter what time of day or night it was. We were supported by the nursing staff
throughout the palliative care/end-of-life treatment.
Dad passed away peacefully and in no pain.
We would not hesitate in recommending Heather Dale Nursing Home to others. We were so impressed with everything and everyone.
15 March 2024
My mother was admitted to Heather Dale in November 2023. She was treated with the utmost respect and care at all times by the entire team.
21 November 2023
My mother has been a resident for over a year and I have only asked for her to be looked at a few times when she has been agitated or uncomfortable in her bed.
13 November 2023
My mum has been in Heatherdale Nursing Home for 7 and a half years and I’m very happy with the care that she has received. I know that she is safe and well looked after.
The carers that have been there since my mum arrived have been the best at keeping me updated and it’s nice to see familiar
faces.
The entertainment that’s arranged each day definitely keeps the residents motivated.
I hope the home continues with the high standards.
27 October 2023
I am very satisfied with the care my husband is getting here at Heather Dale Nursing Home.
More insight is what has happened to his braid as well as his body after having a stroke.
19 October 2023
Heather Dale is an excellent nursing home. The staff are friendly and caring and do their utmost for her. When my wife first went there she was very ill, but through the care and attention that she has been given, she has made a remarkable recovery. There are plenty of well-run activities and
opportunities to socialise throughout the week. She also has a good degree of autonomy which is beneficial to her. Communication between staff and family is excellent and the home is welcoming and friendly. I feel reassured that my wife is in such a caring home and I know that the family appreciate all that is being done for her.
23 August 2023
I am happy with the care that my dad is receiving from all the varied staff members. He has improved so much health wise and he is socialising more than when he was at home. My family are so pleased with the improvement of my dad's health and it was the best decision for my dad and he enjoys being
at Heather Dale. There has been lots of improvements at Heather Dale which have have been nice to see. The healthcare team work hard and our family appreciates it.
01 April 2019
Communal Lounge - Residents left unattended for long periods. Most were not mobile so unable to reach the call alarm on the wall. My mother had to shout for help if she wanted aid, this labelled her disruptive.
Activities - Rare.
Entertainment - Limited, apart from TV.
Carers - Some were very
kind, others were not.
Mum had lost mobility. She frequently needed the toilet, some carers showed it was a nuisance for them. The wait for assistance was often 30 minutes or much longer which was distressing for Mum and she was made to feel an inconvenience. She told me ‘just because I’m old they think I have no feelings’. She deteriorated, I often found her confused and nervously grinding her jaw. After 7 months Mum moved to a better care home, she improved dramatically! Within a week she was walking again with a frame and was even able to visit the toilet by herself! Mum was no longer confused or anxious, she regained her dignity and quality of life. I wish she had moved away from Heather Dale sooner.
12 March 2019
My family and I bless the day we found this nursing home. We had looked at 8 others and just felt each one was not up to the standard that we wanted for our Mum. Mums health deteriorated very quickly mentally and psychically but Heather Dale's excellent care and understanding made this so much
easier to deal with. The carers and nursing staff could not have been more caring and devoted to our Mum than if she had been their mother. Mums dignity was totally respected and they would lovingly talk to Mum about anything she wanted to converse about. Everyone from the manager, the cook, carers and cleaners, would pop in and have a chat and spend a bit of time with her. Someone from the family would visit daily so we were able to see at all times what a wonderful nursing home this is.
I have nothing but high regard for all the staff for their time and care spent with Mum. Thank you, everyone.