Priory Mews Care Home, Dartford, Kent
Priory Mews Care Home, Dartford, Kent
Priory Mews Care Home, Dartford, Kent

Priory Mews offers high quality, long term residential care for older people. It provides a full range of care options – respite, palliative, convalescence, nursing and dementia care as well as care for those living with Parkinson's.

Priory Mews is a purpose built home situated in a residential area of Dartford and consists of five separate houses each offering a high standard of care. Stylishly decorated throughout and with landscaped gardens, each home has a comfortable lounge and dining room where residents can socialise and entertain guests, if they wish. All bedrooms provide single accommodation and include a 24 hour call system and some offer views of the surrounding gardens.

Good quality ingredients are used to create a wide selection of tasty meals and all tastes and diets can be catered for. The menus also reflect traditional days and events throughout the year, from Shrove Tuesday (Pancake Day) to Mothering Sunday and Christmas.

An activity co-ordinator organises a full range of activities, from music and movement sessions to quizzes and bingo. Visits from local entertainers and trips out to local community and charity events ensure that residents are never short of things to do.

Group: Bupa Care Homes

Person in charge: Deborah Lane (General Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 156 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Italian, Dutch, Tagalog

Single Rooms: 156

Rooms with ensuite WC: 156

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Priory Mews Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Priory Mews Care Home has a Review Score of 8.7 (8.703)

The Review Score of 8.7 (maximum of 10) for Priory Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Priory Mews Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.479 for Priory Mews Care Home is calculated as follows: ( (76 Excellents x 5) + (61 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 144 Ratings = 4.479

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.224 Points relating to the number of positive Reviews for Priory Mews Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 31.2 positive Reviews (156 registered maximum number of service users ÷ 5). 7 Reviews ÷ 31.2 Target = 0.224

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Priory Mews Care Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Priory Mews Care Home

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • Resident / Service User
    1
  • more

I would recommend Priory Mews to anyone. I have resided here for 2 3/4 years with excellent nursing and care. The grounds are well maintained and I have access to a fantastic hairdresser and chiropodist.

How likely would you be to recommend Priory Mews Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administrator at Priory Mews Care Home responded to this review on 08 Nov 2017:

Thank you for your review. I'm so glad to hear that you are happy and well cared for and enjoying getting your hair done. I hope that you are enjoying the activities on offer as well.

I was looked after very well. Staff were very kind and friendly. They got to know me and were always there for me.

How likely would you be to recommend Priory Mews Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Priory Mews Care Home responded to this review on 24 Oct 2017:

Thank you for your review. I'm so glad to hear that you enjoyed your stay with us and were well looked after. I hope that you come and stay with us again for some respite care.

Well run and progressive approach to elderly nursing care. Rooms are very practical with access to a well-maintained garden.

Meals could be slightly more varied but are excellent given budgetary constraints.

How likely would you be to recommend Priory Mews Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Jayne Duck, Customer services administrator at Priory Mews Care Home responded to this review on 14 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

I cannot praise the staff in Mums section (Marshall House) highly enough. I visit mum on a regular basis and have seen first hand how caring and genuinely committed they all are to ensuring every resident regardless of need is cared for with compassion. A good example last week I visited to be told mum had gone for a walk around the grounds, mum never really goes outside so it was great to see a member of staff taking the trouble to walk (very slowly) with her - something they could easily had not bothered with!

How likely would you be to recommend Priory Mews Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Priory Mews Care Home responded to this review on 30 Jun 2017:

Thank you for sharing this with us, it is so lovely to hear about your experience with Bupa. I am so pleased that you are happy with the care your Mum is receiving, and that the compassion within the staff is visible. We really appreciate your feedback. The Bupa Customer Care Team.

This care home has a strong ethos in putting the resident first. The carers and nurses are very caring, helpful and hard working.

How likely would you be to recommend Priory Mews Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Simone Berkeley, Customer Service Advisor at Priory Mews Care Home responded to this review on 26 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

My mother has been a resident at Priory Mews Care Home for over 8 years as an advanced dementia sufferer and my father was admitted in March 2016 as a palliative care resident and sadly passed away at the end of March.

Both of my parents have received excellent care at Priory Mews Care Home. The staff, nurses and carers are friendly, professional and most of all, caring, not just to their guests and patients but also to the relatives and visitors. They are extremely sensitive to your situation and take great care to help the residents and visitors feel at home and welcome.

How likely would you be to recommend Priory Mews Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Priory Mews Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

Good care offered and staff friendly and approachable. Sometimes difficult to keep track of personal possessions which are difficult to label e.g. spectacles, walking sticks. Possibly drinks could be available more frequently. The resident is very happy here.

How likely would you be to recommend Priory Mews Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The staff are very friendly and helpful and the unit is kept very clean and tidy. I don't worry about my mum because we know she is cared for as it is home from home to her. As far as I can tell owing to her dementia she seems very happy in herself.

How likely would you be to recommend Priory Mews Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Priory Mews Care Home responded to this review on 06 Apr 2016:

Thank you for your review, We are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

Sadly my wife had to be admitted to the care home in January 2016 as I could not continue to look after her at home following her diagnosis of cancer.
The staff were brilliant with her and did all they could for her and me whenever I visited. Nothing was too much trouble. They were all kind and gentle and made things a little easier for me at such a sad time.

How likely would you be to recommend Priory Mews Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Priory Mews Care Home responded to this review on 28 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

My mum was admitted to the home in January 2016. The staff were amazing, caring and happy to do anything that was needed for her. She always told me that she was well looked after and loved. Sadly she passed away on 28th February, however she could not have had better care and attention in her last few weeks of life. Thank you to the fantastic staff of Priory Mews Care Home.

How likely would you be to recommend Priory Mews Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Services Administrator at Priory Mews Care Home responded to this review on 22 Mar 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate you views of our home and will share your comments with the home manager. Also please accept our Condolences. The Bupa Customer Care Team.

As a dementia unit I can stay the standard and the staff are very caring and hard working towards residents, sometimes there may be difficult situations with residents, but the staff support and care is marvelous. The residents are individuals and may need different approach towards them, some residents are restless, agitated, also they do not know what they are doing or know their surroundings, as an example, my husband has settled quickly at the dementia unit, he is happy.

How likely would you be to recommend Priory Mews Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My partner is treated well and in a professional manner as I would wish, she is fed well and her washing and dressing are done adequately. I have no complaints about the home or the service they provided.

How likely would you be to recommend Priory Mews Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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