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Priory Mews consists of five separate houses each offering a high standard of care.
Stylishly decorated throughout and with landscaped gardens, each home has a comfortable lounge and dining room where residents can socialise and entertain guests if they wish. All bedrooms provide single accommodation and include a 24-hour call system and some offer...
Located in historic Dartford, Priory Mews is a friendly purpose-built care home, offering residential, nursing and dementia care.
Priory Mews consists of five separate houses each offering a high standard of care.
Stylishly decorated throughout and with landscaped gardens, each home has a comfortable lounge and dining room where residents can socialise and entertain guests if they wish. All bedrooms provide single accommodation and include a 24-hour call system and some offer views of the surrounding gardens.
Good quality ingredients are used to create a wide selection of tasty meals and all tastes and diets can be catered for.
Visits from local entertainers and trips out to local community and charity events ensure that residents are never short of things to do.
Care Provided by Priory Mews Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 156 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.
Contact Priory Mews Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- RCB Healthcare Group
- Private Owned
Person in charge
- Marlon Soriano (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (156)
- Single Rooms with ensuite Wet Room (25)
Priory Mews Care Home Reviews (142)
Priory Mews Care Home has a Review Score of 9.4 (9.431) out of 10, based on 33 reviews in the last 2 years.
Over all time Priory Mews Care Home has 142 reviews.
We would like to express our heartfelt thanks to all the staff in Marchell House for the genuine care and kindness shown not only to our mum, but also to us as her family. Throughout this difficult time, every member of the team has been compassionate, patient and attentive. The way you interact...
We would like to express our heartfelt thanks to all the staff in Marchell House for the genuine care and kindness shown not only to our mum, but also to us as her family. Throughout this difficult time, every member of the team has been compassionate, patient and attentive. The way you interact with all the residents, with dignity, respect and warmth, is truly admirable. It has been a real comfort to see how much care and affection you give to everyone, and to know that our mum has been surrounded by such dedicated people. Thank you for everything you have done, and continue to do, for her and all those in your care.
Thank you so much for your kind words. It means a great deal to the whole team at Priory Mews. We are truly grateful for your trust, especially during such a difficult time. Knowing that our care and support have brought comfort to your mum and your family is incredibly heart-warming.
Since my mother came to stay at Priory Mews, she has stayed in 3 different houses, each one has been lovely. The staff have been amazing, very caring and very understanding. I have been very pleased with the way they have looked after her and treated her, and even the staff who do the activities...
Since my mother came to stay at Priory Mews, she has stayed in 3 different houses, each one has been lovely. The staff have been amazing, very caring and very understanding. I have been very pleased with the way they have looked after her and treated her, and even the staff who do the activities have been lovely in helping her settle in and be part of the Priory Mews family. Thank you for all you have done.
Thank you so much for your lovely feedback. We're delighted to hear how well your mother has settled across the different houses at Priory Mews, and it's wonderful to know our care and activities teams have helped her feel part of the family. Your kind words mean a great deal to everyone here.
The buildings are all on one level, which makes things easier for wheelchair users. It means we can take mum out into the garden area...
The buildings are all on one level, which makes things easier for wheelchair users. It means we can take mum out into the garden area easily. Mum is happy here.
Dear C K, Thank you for sharing such a lovely review. We're delighted to hear your mum is happy and settled with us. Our team work hard to create a caring, inclusive environment with plenty of activities and a strong community feel. It's great to know you've found the layout and garden access convenient too - your kind words mean a lot to everyone here.
Very happy with the care my mum receives. She is well looked after, the staff know her well and treat (and great) her very kindly. Her bedroom is always clean and tidy, as are the communal areas. When in the communal areas, there is always plenty going on and plenty of staff around to help. I have...
Very happy with the care my mum receives. She is well looked after, the staff know her well and treat (and great) her very kindly. Her bedroom is always clean and tidy, as are the communal areas. When in the communal areas, there is always plenty going on and plenty of staff around to help. I have no complaints about the care or the staff and accommodation.
Dear Anne, Thank you so much for your kind words. We're really pleased to hear that your mum is happy, comfortable, and well cared for. The team take great pride in getting to know each resident personally and creating a warm, welcoming environment. Your feedback means a lot to us and will be shared with all the team- they'll be delighted to know their hard work is appreciated.
A pleasant place, where my dad is very well looked after. His room is also very nice and bright, and tidy. Everyone is treated as an individual, and lots of different activities take place. My dad really liked the VE Day outdoor celebration. It would be nice to see more comfortable outdoor...
A pleasant place, where my dad is very well looked after. His room is also very nice and bright, and tidy. Everyone is treated as an individual, and lots of different activities take place. My dad really liked the VE Day outdoor celebration. It would be nice to see more comfortable outdoor furniture. The cares are staff are friendly to everyone, including to visitors.
Victoria, Thank you for your lovely feedback. We're delighted to hear your dad feels well cared for and enjoys the activities, especially our VE Day celebration. We also appreciate your suggestion about the outdoor furniture and will certainly take this on board. Our team will be so pleased to know their friendliness made a difference to your visits.
The staff were fantastic they looked after my father so well, cared for his every need. Made him very comfortable in his last days.Thank you.
The staff were fantastic they looked after my father so well, cared for his every need. Made him very comfortable in his last days.Thank you.
Paul, Thank you for your kind words. We're so pleased our team could provide comfort and support for your father during his time with us. It means a lot to know we were able to make a difference for your family.
The staff were very friendly, always helped and assisted whenever they could. Very clean and always kept tidy. She was always treated with respect and felt very safe learning her in the hands of the care home.
The staff were very friendly, always helped and assisted whenever they could. Very clean and always kept tidy. She was always treated with respect and felt very safe learning her in the hands of the care home.
Dear Karen, Thank you so much for your kind words. We're delighted to hear that you felt safe and respected, and that our team made such a positive difference. I'll be sure to share your feedback with the team.
Had a very nice dinner with my family member today at the home. staff are very welcoming and helpful especially with our many questions and concerns they always look into and come back to us with answers
Had a very nice dinner with my family member today at the home. staff are very welcoming and helpful especially with our many questions and concerns they always look into and come back to us with answers
Dear C, Thank you so much for your lovely feedback. We're delighted to hear that you enjoyed dinner with your family member and that our team made you feel welcome. We always aim to be approachable and responsive, so it's great to know that your questions and concerns are being addressed promptly.
Mum seems to have settled very well. Staff very helpful, also management easy to approach. Facilities and cleanliness very good.
Mum seems to have settled very well. Staff very helpful, also management easy to approach. Facilities and cleanliness very good.
Dear D, Thank you for your kind feedback. We're delighted to hear that your mum has settled in well and that you've found our staff helpful and management approachable. We take great pride in maintaining high standards of care, facilities, and cleanliness, and it's wonderful to know this has been your experience.
The house Manager always makes time to speak to us and keeps us updated with all the activities and our mums health issues.
Mums room is in Berkley but they have opened the unit to...
The house Manager always makes time to speak to us and keeps us updated with all the activities and our mums health issues.
Mums room is in Berkley but they have opened the unit to provide more space with Mountenay House,
At first we were apprehensive probably because we don't like change but it certainly has been for the best.
No it's not a lovely brand new modern Carehome, but they certainly are making the most of what they've got.
Once again thank you everyone you are all amazing
Kind regards XX
Dear Karon, Thank you so much for your heartfelt review. We're really pleased to hear that your mum is receiving the care and support she deserves, and that you've felt reassured and involved throughout. Your kind words mean a great deal to the entire team, and we'll be sure to pass them on. Thank you again for your continued support.
I'm happy to say that I gave feedback to my mum's care and that this was taken into consideration and immediate adjustment made. I give credit to all the staff in Beaumont House. They work hard and are a genuinely caring bunch.
I'm happy to say that I gave feedback to my mum's care and that this was taken into consideration and immediate adjustment made. I give credit to all the staff in Beaumont House. They work hard and are a genuinely caring bunch.
Thank you so much for your kind words and valuable feedback. We're really pleased to hear that your concerns were addressed promptly and that you feel supported by the team at Priory Mews. Your appreciation means a lot to our staff!
My friend was admitted to Cressenor following a very difficult stay in hospital with his deteriorating dementia. He arrived filthy, unkempt and had not even been dressed for days. Within hours he was clean and comfortable in a lovely room with a window he could see out of from his bed.
There was...
My friend was admitted to Cressenor following a very difficult stay in hospital with his deteriorating dementia. He arrived filthy, unkempt and had not even been dressed for days. Within hours he was clean and comfortable in a lovely room with a window he could see out of from his bed.
There was always staff around when you needed them, they listened to my advice on my friend's likes and dislikes and genuinely seemed to care about his welfare.
There seemed to be a big push to get all patients in to meals and for them to socialise together which gave a friendly atmosphere.
Thank you so much for your kind words. We're truly glad to hear that your friend felt comfortable and well-cared for at Priory Mews. Our team is dedicated to providing personalised, compassionate support, and it's heartening to know their efforts made a positive difference. Your feedback means a great deal to us.
I can't fault Prioy Mews Cressenor House. My dad has been in here since the Dec 2024. The house is clean with wonderful caring staff. I never wanted him to go into a care home but I couldn't manager his falls and dementia, I had no choice. I know my dad is clean, safe and happy. The nursing team...
I can't fault Prioy Mews Cressenor House. My dad has been in here since the Dec 2024. The house is clean with wonderful caring staff. I never wanted him to go into a care home but I couldn't manager his falls and dementia, I had no choice. I know my dad is clean, safe and happy. The nursing team always keep me informed of any changes in a caring way. The care team on the ground doing the actual care are so compassionate I have no problem recommending this home. The office staff and management are very helpful and friendly.
Thank you for your kind words and heartfelt review. We're truly grateful for your trust in us, and it means a lot to know your dad feels safe, cared for, and happy at Priory Mews. We'll be sure to pass your lovely feedback on to our dedicated team.
My mum is currently a resident at Priory Mews although the last review from CQC was not good. I can't fault the care she is receiving. I go to visit her most nights and the staff are wonderful and welcome me every day I'm there and most importantly my mum is happy in her surroundings.
My mum is currently a resident at Priory Mews although the last review from CQC was not good. I can't fault the care she is receiving. I go to visit her most nights and the staff are wonderful and welcome me every day I'm there and most importantly my mum is happy in her surroundings.
Thank you for your feedback. It's wonderful to hear that your mum is receiving excellent care and feels at home at Priory Mews. Your positive experiences with the staff and their warm welcome during your visits really highlight their commitment to ensuring residents are comfortable and well-cared for. It's comforting to know that your mum is in a place where she feels happy and supported.
I am staying in Cressmor house, I am unable to walk and need a lot of help, the carers can not do enough for me and the nurses are there if things go wrong, my room is cleaned every day and the maintenance men are on hand to sort out any problems, there is also an entertainment team to keep you...
I am staying in Cressmor house, I am unable to walk and need a lot of help, the carers can not do enough for me and the nurses are there if things go wrong, my room is cleaned every day and the maintenance men are on hand to sort out any problems, there is also an entertainment team to keep you occupied. A great friendly place to be staying.
Thank you for sharing your positive experience at Priory Mews! We're thrilled to hear that our dedicated team are meeting your needs and providing exceptional support. It's wonderful that you're enjoying the clean environment, prompt maintenance, and engaging entertainment options. We appreciate...
Thank you for sharing your positive experience at Priory Mews! We're thrilled to hear that our dedicated team are meeting your needs and providing exceptional support. It's wonderful that you're enjoying the clean environment, prompt maintenance, and engaging entertainment options. We appreciate your kind words and are delighted that you find Priory Mews to be a great and friendly place to stay. Please let us know if there's anything else we can do to enhance your comfort and well-being.
My friend's husband was cared for by Priory Mews during the last few months of his life. I was very impressed with the care he received, he was bedridden but was kept beautifully clean and comfortable. We were able to visit at any time and were always welcomed by the staff. He was treated with the...
My friend's husband was cared for by Priory Mews during the last few months of his life. I was very impressed with the care he received, he was bedridden but was kept beautifully clean and comfortable. We were able to visit at any time and were always welcomed by the staff. He was treated with the utmost kindness and staff did everything possible to encourage him to eat and drink. I was particularly impressed to witness how kind and concerned the staff were during his last few days, sitting with him and talking softly.
Dear Jo, we are deeply honoured to have been able to care for your friend's husband during his final months. Our team is dedicated to providing compassionate and respectful care and it means a lot to hear that you were impressed with our efforts. We are glad you felt welcomed and supported during your visits. Your kind words are greatly appreciated and will be shared with our staff.
The experience my mum received was amazing. The care and consideration given were the best in the two care homes my mum had been in. The staff were attentive and were so kind.
The experience my mum received was amazing. The care and consideration given were the best in the two care homes my mum had been in. The staff were attentive and were so kind.
Thank you so much for your kind words! We're delighted to hear that your mum had such a positive experience with us. Our team is dedicated to providing attentive and compassionate care, and it's wonderful to know that our efforts made a difference. We truly appreciate your feedback.
They also show a caring and supportive role to residents. My mum has been a resident since 5 February and we are happy with the nursing home.
Admin team very supportive and approachable.
Safeguarding team always maintain...
They also show a caring and supportive role to residents. My mum has been a resident since 5 February and we are happy with the nursing home.
Admin team very supportive and approachable.
Safeguarding team always maintain professionalism and a friendly approach towards my mother. I am very happy that my mother is in a safe place.
Thank you for sharing your thoughts with us! We're thrilled to hear that your mum feels safe and well-cared for at our nursing home. Our team works hard to ensure that every resident receives professional and compassionate support, and it's wonderful to hear that you've noticed and appreciated...
Thank you for sharing your thoughts with us! We're thrilled to hear that your mum feels safe and well-cared for at our nursing home. Our team works hard to ensure that every resident receives professional and compassionate support, and it's wonderful to hear that you've noticed and appreciated their efforts. We're grateful for your trust in us and are always here to assist you and your mum in any way we can.
My nan has been in Berkeley for three weeks now. Very unsettled on arrival, but the team made my nan feel at ease and made her feel at home. The staff have been very welcoming and caring. Anything you need they are always happy to help. Lovely team. The manager at Berkeley is fantastic. As a...
My nan has been in Berkeley for three weeks now. Very unsettled on arrival, but the team made my nan feel at ease and made her feel at home. The staff have been very welcoming and caring. Anything you need they are always happy to help. Lovely team. The manager at Berkeley is fantastic. As a family, we feel Nan is getting the right and best care she needs.
Thank you for sharing your experience with us! We're thrilled to hear that your nan has found comfort and support at Priory Mews. Our team takes pride in creating a welcoming environment, and it's heartening to know that your family feels confident in the care she is receiving. We appreciate your kind words about our management and the overall team.
On the day of admission, the manager gave information regarding the home but also, more importantly, about her care as they had read the hospital discharge letter and understood the challenges my mother faced in...
On the day of admission, the manager gave information regarding the home but also, more importantly, about her care as they had read the hospital discharge letter and understood the challenges my mother faced in the weeks ahead.
The rooms are of adequate size but very basic, with dated fixtures and fittings. Although, at a recent meeting, it was stated that refurbishments have been implemented.
The staff obviously rotate regularly to ensure 24-hour cover, and in our experience, all staff encountered, including cleaning, laundry, catering and maintenance personnel, treated Mum with respect and took time to communicate directly with her. The nursing staff, in particular, came across with a genuine caring attitude and professional manner.
We regularly fed her and felt the food was freshly prepared, and the menu was varied.
Access was sometimes difficult as both front door bells were inoperative.
Mum passed January 2024.
We appreciate your feedback on the initial information provided and are pleased to hear that the staff, including nursing, cleaning, laundry, catering, and maintenance personnel, treated your mother with respect and demonstrated a genuine caring attitude. It is our priority to ensure a comfortable...
We appreciate your feedback on the initial information provided and are pleased to hear that the staff, including nursing, cleaning, laundry, catering, and maintenance personnel, treated your mother with respect and demonstrated a genuine caring attitude. It is our priority to ensure a comfortable and compassionate environment for our residents.Regarding the room conditions, we understand your concern and want to assure you that we are actively working on refurbishments to enhance the overall facility. We value your input, as it helps us identify areas for improvement. Thank you for choosing Priory Mews, and we appreciate the opportunity to serve your family during this challenging time.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 December 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (1)

A Doctor of Medicine and General Surgeon Marlon is a highly experienced and exceptionally qualified professional in both the medical and management...
?A Doctor of Medicine and General Surgeon Marlon is a highly experienced and exceptionally qualified professional in both the medical and management realms, with a Bachelor of Science degree in Medical Technology. With 15 years of management expertise in Health and Social Care, he brings a wealth of knowledge to his role.
Marlon's career has seen him serve as a Home Manager across various care homes, ranging from small to large-sized facilities. Before joining Priory Mews, he also held the position of Quality and Compliance Manager for a Care home group.
In his leisure time, Marlon indulges in a variety of interests. He enjoys immersing himself in literature, exploring new destinations through travel, and delving into the world of museums. His creative side shines through in his passion for photography, and he finds solace in listening to classical and mellow jazz music.
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