Priory Mews Care Home

Watling Street, Dartford DA2 6EG
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9.3 121 Reviews
  • Priory Mews Care Home, Dartford
Located in historic Dartford, Priory Mews is a friendly purpose-built care home, offering residential, nursing and dementia care.

Priory Mews consists of five separate houses each offering a high standard of care.

Stylishly decorated throughout and with landscaped gardens, each home has a comfortable lounge and dining room where residents can socialise and entertain guests if they wish. All bedrooms provide single accommodation and include a 24-hour call system and some offer views of the surrounding gardens.

Good quality ingredients are used to create a wide selection of tasty meals and all tastes and diets can be catered for.

Visits from local entertainers and trips out to local community and charity events ensure that residents are never short of things to do.
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Care Provided by Priory Mews Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 156 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.

These prices are only a guideline, please contact Priory Mews Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Marlon Soriano (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (156)
  • Single Rooms with Ensuite Wet Room (25)

Priory Mews Care Home Reviews (121)

9.3

Priory Mews Care Home has a Review Score of 9.3 (9.288) out of 10, based on 22 reviews in the last 2 years.
Over all time Priory Mews Care Home has 121 reviews.

Overall Experience
  • 57
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  • 3
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Date Published
  • 121
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Reviewer Connection to Priory Mews Care Home
  • 56
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  • 3
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Total of 121, showing 21-40
Review from A L (Daughter of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is comfortable and happy.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home
I'm delighted to hear that your father is comfortable and happy. Our team is dedicated to providing a positive experience, and it warms our hearts to know that your father is content with our…read more
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Review from T H (Wife of Resident) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank the staff of Priory Mews for the exceptional care provided to my husband. All his needs are considered, the staff are very considerate, they include him in decisions made regarding his needs. They are also very welcoming to me. I always get offered a cup of tea and I am included
in decisions regarding his care. He has a designated carer who is wonderful as well as all the other carers, they are so caring. I also have to thank the activities team for including him in all events. Thank you.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home
We're deeply touched by your kind words. We're delighted to hear that your husband is receiving exceptional care at Priory Mews and that you also feel welcomed and included in the decision-making…read more
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Review from M K (Friend of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
After a visit to my friend at Beaumont House on the morning of the 4th October I felt the need to contact the home to express how thrilled I was to see the care, attention, and love (and I do mean 'love') that he was receiving by so many members of staff.
My friend has no family and receives precious
few visits, but the warmth, friendliness, and individual attention shown to him by so many of your staff go a long way to make up for this.
They know that he enjoys conversation and go out of their way to find the time to ensure that they engage with him.
I was, as always, made to feel welcome. It was a pleasure to see around the building the photographs of my friend engaged in activities confirming that he continues to be very happy at Beaumont House.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home
We are deeply touched by your kind words regarding your recent visit to Priory Mews. It warms our hearts to know that your friend is receiving exceptional care and attention from our dedicated staff.…read more
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Review from Ali B (Daughter of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my father arrived, his health has improved due to the diligence of the nursing staff and the attentiveness of all the staff.
The ladies in the office are friendly, helpful and, most of all, very efficient and attentive. They are amazing!
Two particular members of staff have managed Dad's health,
and he is now in the best condition he has been in, in a long time. The care ladies tend to Dad's every need, and they seem to be fond of him.
The cleaning ladies keep Dad's room really tidy, and I complimented them on this last week.
The maintenance man has tended to our every wish in Dad's room, like moving his wardrobe, accommodating his chair and mending his tap, and he is friendly and has a great attitude.
The activities ladies are brilliant, and Dad seems to be joining in with the activities.
We are really relieved that we do not have the ultimate responsibility for his everyday health and welfare.
So, just to say many thanks, Priory Mews!
Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home
Thank you for your positive comments! We're delighted to hear that your father's health has improved since joining our facility. Our dedicated staff takes pride in providing attentive and efficient…read more
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Review from Carol S (Granddaughter of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Priory Mews is an awful place. It should be shut down. It’s an inhumane, sad place. Find somewhere that actually cares for your loved ones and shows them respect and love. Would not recommend it to my worst enemy. I’d give it 0 stars.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home
Dear Carol, We have undergone a comprehensive transformation, focusing on creating a compassionate and respectful environment for our residents. We have implemented an extensive staff training program…read more
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Review from Chloe P (Granddaughter of Resident) published on 6 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t fault the care from the staff. My grandparents began their journey in Cressnor and later moved to Mountenay due to Dementia. Staff were nothing but kind, loving and professional through and through. They would answer any questions and would always be a call away if help was needed, even letting
me, my dad, and my uncle stay for 5 days as they both deteriorated. We were never left thirsty or hungry and always had someone checking on us all. Staff have been under pressure, but every care home is going through this, and no care home is perfect. They were both treated with dignity and respect from the start to the end, and some also came to their funeral; we as a family appreciated this a huge amount, and it reflects how members of staff really do create a special bond with residents. A massive thank you to you all for making such a tough few years for my family that little bit easier.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home
It brings us great joy to know that your grandparents received exceptional care and support during their time at Cressnor and Mountenay. Our dedicated staff strives to provide kind, loving, and…read more
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Review from Anne R (Sister of Resident) published on 2 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our brother’s 84th Birthday was on the day of the coronation. My husband and I visited his residence in Beaumont House with a surprise birthday cake and helium balloon. It was a joy to see his face when, with the staff on duty, we sang Happy Birthday and he excitedly blew out the candles. We watched
the coronation together with other residents and we shared in the snacks etc.
Our brother has settled in wonderfully and the past three months have seen a great improvement in his condition. He is moving his arms and hands, holding his cup and the cake too. His Parkinson's freeze can curtail his movements. The physio is helping and he is socialising in the lounge area. Loves to watch everyone. The staff have been wonderful and my sister and I are very grateful and happy with his room, attention to his needs and the genuine compassion shown him by the staff. Thank you all kindly.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home
Dear Anne,
We're thrilled to hear about the joyous celebration of your brother's birthday and the positive improvements in his condition at Priory Mews. It's heartwarming to know that he is settling…read more
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Review from Paul H (Brother of Resident) published on 2 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister has been a resident for about two years in Mountenay House, Priory Mews. In the beginning, I felt that there were problems with the levels of care and cleanliness in the home. I have noticed that since March this year, there has definitely been a massive improvement. The level of care has
increased more than tenfold. All the staff are much more attentive to my sister’s needs. Previously, she very rarely left her room but now every day she is taken down to the lounge, where she can interact with residents and staff, which has made a big difference to her well-being. I always felt that it was too much trouble to the staff to get my bedridden sister out of bed and into the lounge, whereas now, nothing is too much trouble for her carers. Well done and thank you to all concerned on the vast improvement. Many thanks.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home
Dear Paul,
Thank you for sharing your feedback. We appreciate your recognition of the significant improvement in care and cleanliness at Priory Mews. It's wonderful to hear that your sister's…read more
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Review from M H (Relative of Resident) published on 22 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Inadequate, not fit to be called a care home.
I noticed staff of all levels lacking basic care skills, often oblivious to the unnecessary chaos going on. Elderly and vulnerable residents ignored as they called out and pressed buzzers, all it needed was a few kind words, a bit of time and attention,
assistance with eating and personal hygiene but it didn't happen. A very distressing environment for residents, shocking to see so many people quickly lose their dignity, from arriving looking clean, well dressed, groomed hair to looking so dishevelled and uncared for. Dirty clothes or even lost, unwashed, no dentures, unshaven, glasses missing, hair just left. We expected changes with new management but they also seemed oblivious. I have now read that all sorts of measures are in place to turn this horrible place into a care home but it shouldn't have needed the CQC inspectors to tell them, they claimed to be professional carers, they should be ashamed of themselves.
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Review from Marion H (Niece of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My aunt was in the hospital and advised she should go to an assessment bed, offering specialist care/attention. Unfortunately, it was Mountenay, Priory Mews. We soon noticed the lack of care. On the first day, I was asked to write funeral details for my aunt on a scruffy Post-it note. I refused, it
was upsetting. Given a medication without consent. We read it on her notes and asked for it to stop immediately. Medication that should have been put away securely was left out. Several times we arrived after noon to find curtains closed, her in bed, in night clothes, no wash, cold unappetising food on the table and the TV and radio unplugged. In dirty clothes for several days, labelled clothes missing, bedding only changed when we took it off and repeatedly asked for clean bedding. It's a disgusting, filthy place, covered in faeces, with no evidence of care/kindness, residents ignored, spoken to harshly and left unattended. Our hopes were raised when we heard of new management but it made no difference.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home
Dear Marion,
Thank you for taking the time to share your feedback with us. We're sorry to hear that your aunt's stay with us was not up to the standards that we strive for, and we take all feedback…read more
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Review from Claire H (Great-Niece of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
First of all, I’d like you to ignore the copy and paste reply that the Customer Experience & Wellness Officer for Priory Mews is dishing out all over the internet as a form of damage control. They claim they inherited problems, but no, these disgusting conditions and shocking levels of care were happening
under the new management and for several months. More than enough time to fix their inherited problems. We have 100s of photos/videos during their new management era that would make anyone feel physically sick and upset to look at. I would explain this place as a sad cage for elderly people, left to rot. Countless people living in their own filth, roaming unaided, not spoken to, not assisted eating, not washed, left to stare at the ceiling, crying out for help. People’s personalities chipped away at, becoming a shell. They became an irrelevant ‘old person in the system’. They don’t care for the person the resident is or show dignity or respect to them.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home
Dear Claire,
Thank you for taking the time to share your concerns with us. We appreciate your feedback and want to assure you that we take all complaints seriously.
As mentioned, our new management…read more
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Review from M C (Niece of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
The recent CQC report is a reflection of what we witnessed during our aunt's stay at this establishment. Awful is the first word that comes to mind. It is heartbreaking to think of those still there. The lack of care and understanding by the staff for those suffering with dementia is hard to comprehend.
Residents left alone in their rooms with walking aids removed, inedible food served, medication not correctly controlled, missing clothes, dirty clothes, excrement on walls, handrails, doors, the list goes on. The new management in August'22 made no visible difference to the standards of care. We visited regularly (every day) and witnessed staff ignoring residents, with no thought for their dignity, inaccurately recording residents' daily activities, writing blood pressure readings and oxygen levels on paper hand towels, or their arms. It truly is a very sad state of affairs that places with this level of 'care' exist.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home
Dear Maria,
I'm sorry to hear that you had a negative experience with our establishment during your aunt's stay, and we appreciate you taking the time to share your feedback with us.
We have taken…read more
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Review from Nicola H (Great-Niece of Resident) published on 28 April 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Aunt was a resident in Mountenay House. We would visit at least twice a day.
My Aunt would be in her pyjamas at lunchtime. She was not dressed to attend appointments. Her walking stick was often ‘mislaid’ and then found hidden in the office (taken to prevent her from moving).
After a fall, we
discovered my Aunt was given medication (without consent) that is likely to cause falls in elderly people. We found tablets on the floor in her room. We had to collect medication ourselves from the chemist.
There were faeces covering the toilet, walls and sink.
We washed her hair and took her to the hairdresser as the home's hairdresser didn’t turn up. When she did, she cut out lumps of hair even though she wasn’t asked to. The money we submitted for hair washes disappeared.
The food was inedible. We would bring in food.
New clothes disappeared. I saw a carer taking underwear from one room to another. I assume the underwear was then put on the other resident.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home
Thank you for your comments. Can I first of all apologise for your experiences at Priory Mews. We only acquired the home in September 2022 and sadly inherited many issues. Since the CQC inspection in…read more
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Review from J O (Nephew of Resident) published on 28 April 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Shocking! This is the most dreadful place to leave anyone you truly love.
Our auntie was placed here after a short spell in hospital and she failed to thrive at Mountenay House, in fact she became worse. We finally took her to a new care home where she was treated as a person and not ignored and left
to rot as she was in Priory Mews.
A few days after her leaving Priory Mews we reported our concerns to the governing body the CQC and the local Social Services. Out of respect for other residents that still remain at Priory Mews, we have waited until the CQC report was published which has now happened.
Please read as every word is true.
Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home
Thank you for your comments. Can I first of all apologise for your experiences at Priory Mews. We only acquired the home in September 2022 and sadly inherited many issues. Since the CQC inspection in…read more
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Review from Dean A (Son of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father had a 2 weeks stay at the home and they looked after him so well that he cried when he had to go home. The home is clean and well managed, my father loved the food that was served throughout the day and the snacks given in between also the cups of tea flowed throughout the day. My father's
room was kept clean and tidy with clean bed sheets regularly. The unit manager was extremely helpful and friendly as were all the staff at the home.
They also kept us up with our Dad's progress throughout his stay. Our dad has 5 children and their partners and 15 grandchildren so every day a few from our family turned up at the home and the staff were always welcoming to us all.
It was lovely to know our dad was looked after and they cared about him.
So thank you from our family for making his stay a happy one.
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Review from Sally S (Daughter of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
After a week in Priory Mews, Berkeley House, my dad was sent to A&E at the house doctor's request because the home manager wasn't managing my dads' dementia care needs well. Even though they are a dementia home and he'd had an assessment. 5 hours later the home wouldn't open the door to the ambulance
crew taking him back with a clean bill of health! Shouting at the crew and dad through the door. Appalling care. No interaction with residents. Twice-a-day activities as advertised by the manager never took place. Medicine changed without chatting with the family by a doctor who never met the patient in favour of drugging him to keep him calm instead of interacting with him. Stay away at all costs.
Reply from Cameron, Administrator at Priory Mews Care Home
Thank you for your feedback. We apologise for any inconvenience this caused you and your family. However, after seeking advice and explaining the situation to medical professionals such as the Local…read more
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Review from Kim H (Daughter of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was brought to Priory Mews after being diagnosed with terminal cancer. I cannot fault the care that was provided to my mum by all the staff here. They have also been so kind and considerate to all the family members that came to the home to visit Mum. Great team, exceptional care. Thank you
so much to you all.
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Review from Mavis Z (Wife of Resident) published on 10 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff so helpful with any questions I might have. They treat my husband with total respect and dignity, he is very well looked after. Thank you all at Marchall House for your hard work and devotion.
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Review from Janice L (Daughter-in-law of Resident) published on 15 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was quite upset and agitated on admission but I was very impressed with the way the staff supported and persevered with her. She is now settled and seems happy and calm. Her eating, accepting medication and acceptance of help with personal care have all improved greatly. The staff keep
me informed of any concerns and/or progress which is greatly appreciated.
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Review from J M (Daughter of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
dad has been happy at Priory Mews. He is very well looked after and enjoys the banter with his carers. The home is very good at letting me know if he is under the weather. Equally, if he is having a really good day. Overall Dad and his family are happy with his care.
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Current Review Score: 9.3 (9.288)

Overview of Review Score

The Review Score of 9.3 (9.288) out of 10 for Priory Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.583 for Priory Mews Care Home is calculated as follows: ( (158 Excellents x 5) + (83 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 252 Ratings = 4.583
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.705 Points relating to the number of positive Reviews for Priory Mews Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 156 registered maximum number of service users is 31.2. 22 Positive Reviews ÷ 31.2 = 0.705
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Marlon

Marlon

Job Title: Registered Manager

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A Doctor of Medicine and General Surgeon Marlon is a highly experienced and exceptionally qualified professional in both the medical and management realms, with a Bachelor of Science degree in Medical Technology. With 15 years of management expertise in Health and Social Care, he brings a wealth of knowledge to his role.


Marlon's career has seen him serve as a Home Manager across various care homes, ranging from small to large-sized facilities. Before joining Priory Mews, he also held the position of Quality and Compliance Manager for a Care home group.


In his leisure time, Marlon indulges in a variety of interests. He enjoys immersing himself in literature, exploring new destinations through travel, and delving into the world of museums. His creative side shines through in his passion for photography, and he finds solace in listening to classical and mellow jazz music.

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