






Located in historic Dartford, Priory Mews is a friendly purpose-built care home, offering residential, nursing and dementia care.
Priory Mews consists of five separate houses each offering a high standard of care.
Stylishly decorated throughout and with landscaped gardens, each home has a comfortable lounge and dining room where residents can socialise and entertain guests if they wish. All bedrooms provide single accommodation and include a 24-hour call system and some offer...
Care Provided by Priory Mews Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 156 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.
The price(s) shown are provided by the care home. Contact Priory Mews Care Home for full pricing details and T&Cs.
Contact Priory Mews Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- RCB Healthcare Group
- Private Owned
Person in charge
- Marlon Soriano(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (156)
- Single Rooms with ensuite Wet Room (25)
Priory Mews Care Home Reviews (139)
Priory Mews Care Home has a Review Score of 9.4 (9.363) out of 10, based on 31 reviews in the last 2 years.
Over all time Priory Mews Care Home has 139 reviews.
Helpful and caring staff and very friendly. Food looks appetising and nutritious. Clean room and regular refreshments. Staff take time to sit with residents. In the short time my sister has been here (9 days) I have been impressed with the care provided.
The place is always clean and tidy, the staff are smart. I can't fault the home at all.
The biggest positives are the staff who are mostly fantastic. The only criticism is the constant moving of staff from one house to another. The rapport with patients is important and this is being broken with the moving of staff.
Thank you for your comments, which will always assist us to improve our services to our residents and families. We are always trying to retain staff to allocated houses, however, to accommodate recruitment and training we do have to consider the skill mix on each house on a regular basis. On...
She is always talkative and well groomed and is eating well. So overall I am very happy with her care.
I the three years that I have been a resident I have nothing but praise for the medical attention that I have received and the good work of the carers.
Mum was looked after very well for 18 months. As I live abroad it was important for me to know that she was safe, happy and surrounded by competent and caring staff. The activities programme was varied and well adapted to the residents' needs, whether in groups or by individual attention. Communication was usually good although hampered by the fact that staff could not phone abroad. Messages had to be sent via my daughter. Food was well planned, balanced but didn't always look very appetizing. The staff were always welcoming to family members. They gave me excellent support, especially in Mum's final days. There was a very family feeling about the unit. My thanks and gratitude to all concerned
Thank you for your comments. Our previous telephone systems did not allow for overseas calls from houses, only from the reception area. This system was updated late last year so I have confirmed with staff that moving forward they would be able to contact Resident’s relatives abroad. We place a...
As always, Marchall Unity is clean and bright, most times the floors are being hoovered and cleaned. Residents are comfortable in the day room and staff are there to look after them. At meal times, food is served and residents that are unable to feed themselves are fed by staff. I am always happy to see the personal care residents receive. All in all, very good!
The staff in Priory Mews Care Home are fantastic with our relative who is currently quite poorly. Not only have they shown care for him, they have also supported us while they continue to care and support their other duties. We most certainly chose the right care home and have told others how good the service at the home is.
A very well run operation provides a real in my opinion family feel towards the care of my mother. Varied menu, plus specific catering if requested. Full activity programme.
Good care and fantastic staff.
Although my mum was only here for a very brief time, before she passed away, the care she received was first class. Nothing was too much trouble for the staff. They were all attentive and extremely kind to us and mum and ensured her final weeks were comfortable and as pleasant as they could be, under the unfortunate circumstances.
I was looked after very well. Staff were very kind and friendly. They got to know me and were always there for me.
Thank you for your review. I'm so glad to hear that you enjoyed your stay with us and were well looked after. I hope that you come and stay with us again for some respite care.
My mother has been a resident at Priory Mews Care Home for over 8 years as an advanced dementia sufferer and my father was admitted in March 2016 as a palliative care resident and sadly passed away at the end of March.
Both of my parents have received excellent care at Priory Mews Care Home. The staff, nurses and carers are friendly, professional and most of all, caring, not just to their guests and patients but also to the relatives and visitors. They are extremely sensitive to your situation and take great care to help the residents and visitors feel at home and welcome.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.
Good care offered and staff friendly and approachable. Sometimes difficult to keep track of personal possessions which are difficult to label e.g. spectacles, walking sticks. Possibly drinks could be available more frequently. The resident is very happy here.
The staff are very friendly and helpful and the unit is kept very clean and tidy. I don't worry about my mum because we know she is cared for as it is home from home to her. As far as I can tell owing to her dementia she seems very happy in herself.
Thank you for your review, We are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.
The staff were brilliant with her and did all they could for her and me whenever I visited. Nothing was too much trouble. They were all kind and gentle and made things a little easier for me at such a sad time.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.
My mum was admitted to the home in January 2016. The staff were amazing, caring and happy to do anything that was needed for her. She always told me that she was well looked after and loved. Sadly she passed away on 28th February, however she could not have had better care and attention in her last few weeks of life. Thank you to the fantastic staff of Priory Mews Care Home.
Thank you for your review. We are pleased to hear about your positive experience and appreciate you views of our home and will share your comments with the home manager. Also please accept our Condolences. The Bupa Customer Care Team.
As a dementia unit I can stay the standard and the staff are very caring and hard working towards residents, sometimes there may be difficult situations with residents, but the staff support and care is marvelous. The residents are individuals and may need different approach towards them, some residents are restless, agitated, also they do not know what they are doing or know their surroundings, as an example, my husband has settled quickly at the dementia unit, he is happy.
My partner is treated well and in a professional manner as I would wish, she is fed well and her washing and dressing are done adequately. I have no complaints about the home or the service they provided.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 December 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Priory Mews Care Home.
There are no upcoming events for Priory Mews Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Priory Mews Care Home.
Accreditations
There are no accreditations posted yet for Priory Mews Care Home.
Meet the Team (1)

A Doctor of Medicine and General Surgeon Marlon is a highly experienced and exceptionally qualified professional in both the medical and management realms, with a Bachelor of Science degree in Medical Technology. With 15 years of management expertise in Health and Social Care, he brings a wealth of knowledge to his role.
Marlon's career has seen him serve as a Home Manager across various care homes, ranging from small to large-sized facilities. Before joining Priory Mews, he also held the position of Quality and Compliance Manager for a Care home group.
In his leisure time, Marlon indulges in a variety of interests. He enjoys immersing himself in literature, exploring new destinations through travel, and delving into the world of museums. His creative side shines through in his passion for photography, and he finds solace in listening to classical and mellow jazz music.
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