Priory Mews Care Home

Watling Street, Dartford DA2 6EG
Review Us
9.1 115 Reviews
  • Priory Mews Care Home, Dartford
Located in historic Dartford, Priory Mews is a friendly purpose-built care home, offering residential, nursing and dementia care.

Priory Mews consists of five separate houses each offering a high standard of care.

Stylishly decorated throughout and with landscaped gardens, each home has a comfortable lounge and dining room where residents can socialise and entertain guests if they wish. All bedrooms provide single accommodation and include a 24-hour call system and some offer views of the surrounding gardens.

Good quality ingredients are used to create a wide selection of tasty meals and all tastes and diets can be catered for.

Visits from local entertainers and trips out to local community and charity events ensure that residents are never short of things to do.

Show Priory Mews Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 156 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.

These prices are only a guideline, please contact Priory Mews Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Marlon Soriano (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (156)
  • Single Rooms with ensuite Wet Room (25)

Priory Mews Care Home Reviews (115)

Total of 115, showing 101-115
9.1

Priory Mews Care Home has a Review Score of 9.1 (9.102) out of 10, based on 17 reviews in the last 2 years. Over all time Priory Mews Care Home has 115 reviews.

Overall Experience

  • 53
  • 49
  • 3
  • 2
  • 8

Date Published

115
5
6
17
98

Review from Katherine T (Resident) assisted by family/friend published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I the three years that I have been a resident I have nothing but praise for the medical attention that I have received and the good work of the carers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley K (Daughter of Resident) published on 6 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was looked after very well for 18 months. As I live abroad it was important for me to know that she was safe, happy and surrounded by competent and caring staff. The activities programme was varied and well adapted to the residents' needs, whether in groups or by individual attention. Communication
was usually good although hampered by the fact that staff could not phone abroad. Messages had to be sent via my daughter. Food was well planned, balanced but didn't always look very appetizing. The staff were always welcoming to family members. They gave me excellent support, especially in Mum's final days. There was a very family feeling about the unit. My thanks and gratitude to all concerned

Reply from Clare Sheehan, Care Advisor at Priory Mews Care Home

Thank you for your comments. Our previous telephone systems did not allow for overseas calls from houses, only from the reception area. This system was updated late last year so I have confirmed with staff that moving forward they would be able to contact Resident’s relatives abroad. We place a high value on nutritional quality and meal enjoyment for our Residents and apologise if you felt the food presentation had fallen below our expected standard. Since being taken over by HC-One our catering and care staff are receiving new training from HC-One Hotel Services team, so as to improve all our Resident’s meal-time experiences.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P D (Son of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, Marchall Unity is clean and bright, most times the floors are being hoovered and cleaned. Residents are comfortable in the day room and staff are there to look after them. At meal times, food is served and residents that are unable to feed themselves are fed by staff. I am always happy to
see the personal care residents receive. All in all, very good!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina I (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in Priory Mews Care Home are fantastic with our relative who is currently quite poorly. Not only have they shown care for him, they have also supported us while they continue to care and support their other duties. We most certainly chose the right care home and have told others how good the
service at the home is.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Son of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very well run operation provides a real in my opinion family feel towards the care of my mother. Varied menu, plus specific catering if requested. Full activity programme.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeff C (Son of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care and fantastic staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin N (Son of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum was only here for a very brief time, before she passed away, the care she received was first class. Nothing was too much trouble for the staff. They were all attentive and extremely kind to us and mum and ensured her final weeks were comfortable and as pleasant as they could be, under
the unfortunate circumstances.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Respite Resident) assisted by family/friend published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was looked after very well. Staff were very kind and friendly. They got to know me and were always there for me.

Reply from Jayne Duck, Customer Services Administrator at Priory Mews Care Home

Thank you for your review. I'm so glad to hear that you enjoyed your stay with us and were well looked after. I hope that you come and stay with us again for some respite care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ray P (Son of Resident) published on 12 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Priory Mews Care Home for over 8 years as an advanced dementia sufferer and my father was admitted in March 2016 as a palliative care resident and sadly passed away at the end of March.


Both of my parents have received excellent care at Priory Mews Care Home. The

staff, nurses and carers are friendly, professional and most of all, caring, not just to their guests and patients but also to the relatives and visitors. They are extremely sensitive to your situation and take great care to help the residents and visitors feel at home and welcome.

Reply from Rose Pickering, Customer Service Administrator at Priory Mews Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Daughter of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care offered and staff friendly and approachable. Sometimes difficult to keep track of personal possessions which are difficult to label e.g. spectacles, walking sticks. Possibly drinks could be available more frequently. The resident is very happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline R (Daughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful and the unit is kept very clean and tidy. I don't worry about my mum because we know she is cared for as it is home from home to her. As far as I can tell owing to her dementia she seems very happy in herself.

Reply from Rachel Elliott, Customer Service Administrator at Priory Mews Care Home

Thank you for your review, We are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter S (Husband of Resident) assisted by family/friend published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly my wife had to be admitted to the care home in January 2016 as I could not continue to look after her at home following her diagnosis of cancer.
The staff were brilliant with her and did all they could for her and me whenever I visited. Nothing was too much trouble. They were all kind and gentle
and made things a little easier for me at such a sad time.

Reply from Rose Pickering, Customer Service Administrator at Priory Mews Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D J L (Daughter of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to the home in January 2016. The staff were amazing, caring and happy to do anything that was needed for her. She always told me that she was well looked after and loved. Sadly she passed away on 28th February, however she could not have had better care and attention in her last
few weeks of life. Thank you to the fantastic staff of Priory Mews Care Home.

Reply from Rachel Elliott, Customer Services Administrator at Priory Mews Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate you views of our home and will share your comments with the home manager. Also please accept our Condolences. The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chandra M (Wife of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a dementia unit I can stay the standard and the staff are very caring and hard working towards residents, sometimes there may be difficult situations with residents, but the staff support and care is marvelous. The residents are individuals and may need different approach towards them, some residents
are restless, agitated, also they do not know what they are doing or know their surroundings, as an example, my husband has settled quickly at the dementia unit, he is happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G J (Partner of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner is treated well and in a professional manner as I would wish, she is fed well and her washing and dressing are done adequately. I have no complaints about the home or the service they provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.1 (9.102)

Overview of Review Score

The Review Score of 9.1 (9.102) out of 10 for Priory Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.557 for Priory Mews Care Home is calculated as follows: ( (116 Excellents x 5) + (67 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 192 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.545 Points relating to the number of positive Reviews for Priory Mews Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 156 registered maximum number of service users is 31.2. 17 Positive Reviews ÷ 31.2 = 0.545

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (1)

Marlon

Marlon

Job Title: Registered Manager

?
A Doctor of Medicine and General Surgeon Marlon is a highly experienced and exceptionally qualified professional in both the medical and management realms, with a Bachelor of Science degree in Medical Technology. With 15 years of management expertise in Health and Social Care, he brings a wealth of knowledge to his role.


Marlon's career has seen him serve as a Home Manager across various care homes, ranging from small to large-sized facilities. Before joining Priory Mews, he also held the position of Quality and Compliance Manager for a Care home group.


In his leisure time, Marlon indulges in a variety of interests. He enjoys immersing himself in literature, exploring new destinations through travel, and delving into the world of museums. His creative side shines through in his passion for photography, and he finds solace in listening to classical and mellow jazz music.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Priory Mews Care Home to verify any information. View our terms and conditions. Priory Mews Care Home has an Enhanced Service - more info.