Priory Mews Care Home

Watling Street, Dartford DA2 6EG
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9.1 115 Reviews
  • Priory Mews Care Home, Dartford
Located in historic Dartford, Priory Mews is a friendly purpose-built care home, offering residential, nursing and dementia care.

Priory Mews consists of five separate houses each offering a high standard of care.

Stylishly decorated throughout and with landscaped gardens, each home has a comfortable lounge and dining room where residents can socialise and entertain guests if they wish. All bedrooms provide single accommodation and include a 24-hour call system and some offer views of the surrounding gardens.

Good quality ingredients are used to create a wide selection of tasty meals and all tastes and diets can be catered for.

Visits from local entertainers and trips out to local community and charity events ensure that residents are never short of things to do.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 156 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.

These prices are only a guideline, please contact Priory Mews Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Marlon Soriano (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (156)
  • Single Rooms with ensuite Wet Room (25)

Priory Mews Care Home Reviews (115)

Total of 115, showing 61-80
9.1

Priory Mews Care Home has a Review Score of 9.1 (9.102) out of 10, based on 17 reviews in the last 2 years. Over all time Priory Mews Care Home has 115 reviews.

Overall Experience

  • 53
  • 49
  • 3
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  • 8

Date Published

115
5
6
17
98

Review from M R (Daughter of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the standard of care and facilities.


The room could do with an overhaul.

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Review from P C (Son of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers/nurses are very caring and helpful.

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Review from Dominic P (Grandson of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I’ve arrived at the care home a few times to find my grandad and other residents of the home needing the toilet and being ignored, but just put it down the lack of staff or the business of the ones on duty, but this particular day I arrived to find my grandad waiting outside the toilet and stood with
him for 20 minutes whilst he waited, bearing in mind he’d already been there for approximately 10-20 minutes, which made it even worse was staff members of the home just casually walked past unable to ask his needs or realise that he needed to use the toilet, problems like this shouldn’t happen in a care home and basic needs should be met.

Reply from Claire Hurworth, Care Line Manager at Priory Mews Care Home

Thank you for your comments. I would like to assure you that we are not short of staff. Having looked into this incident and after speaking with the team, I am confident that although there are sometimes delays we manage to meet Resident's needs. The use of a hoists takes 2 staff and there are 2 toilets in that particular area, therefore at times, there can be a wait for each person to use a hoist as well as the facilities. Staff do their best to minimise this as far as they can. I have spoken to your grandfather and his next of kin and they are very happy with the care that he receives. I am more than happy to meet with you and discuss further if you would find this useful.

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Review from Rita S (Daughter of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care shown to our father was first class. Dad was treated with dignity and care and it made us happier as a family, knowing that dad was as content as can be. All the staff work so very hard in difficult circumstances and nothing but kindness was shown to Dad and we as a family thank you all from
the bottom of our hearts.

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Review from Russell F (Son of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home extremely welcoming.
The staff are very good considering the varied needs of the residents some of who are quite clearly in need of special treatment.
The facilities are good with nice rooms and a sizeable lounge.

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Review from James H (Husband of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very good and caring. When and if incidents occur sometimes not enough staff to deal with situations.

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Review from Stephen M (Son of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff, always made to feel welcome. Mother is very well looked after.

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Review from Brian H (Husband of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was transferred from hospital to the nursing care section and so far have been pleased with all the aspects of her care. The nurses, carers and all staff are always ready to help, even though their workload sometimes prevents this. The previous section my wife attended, in my opinion, requires
more staff to cope with the pressures and difficulties within this section.

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Review from Stephen E (Son of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the hard work and effort that the carers put into their work, they never have anything but time and real affection for all those under their care. This means, as a family, we can be sure Mum is in the very best of hands which makes a great deal of difference to us. Well done all!

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Review from J M (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has only been in for a couple of days.
The staff seem friendly. The room is basic but airy and light. There is protection for any falls.
The staff have given me updates and all necessary information on her health.

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Review from H W (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are extremely hard working and professional.
They will always help and support any queries or problems relatives may raise.
A genuine care and affection for residents is evident.

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Review from S D (Daughter of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My Mum has been in Priory Mews Dartford for 18 months. She is content, but the family have had several issues over the past period, her room was not being kept clutter free and her possessions were not being respected, but after my last verbal complaint, things seem to have improved. I hope that lasts.

Reply from Clare Sheehan, Careline Advisor at Priory Mews Care Home

Thank you for your feedback and I am pleased to hear things have improved since your discussion with the Unit Manager. She has been monitoring your Mother’s bedroom and will continue to ensure that staff keep her belongings tidy and in order. We are sorry for any inconvenience this caused to you or your family. I hope that we can assure you, that we are always happy to listen to and take on board any feedback given to us, and act upon it for the best outcome for our Residents and their families.

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Review from Clair B (Daughter of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff who I have great trust in. Well run by a very approachable house manager who always makes me feel confident that mum is well looked after. All staff very on the ball dealing with residents obviously depending on how many staff present. What I find extremely comforting is the kindliness
I see given.

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Review from G F (Wife of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are very caring and very helpful to me too.

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Review from George T (Husband of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Kevin C (Son of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very caring, food excellent and very polite.

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Review from Brian B (Son of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent and I could not be happier with my mother's care and welfare.

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Review from M T (Husband of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is unable to complete this form so I am describing her experience. Things here are the same as previous review, a well run home.

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Review from Margaret P (Daughter of Resident) published on 12 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well looked after. The staff know her and she reacts well to them. There is so much for her to do but she really doesn't like to do anything. The staff are very patient and lovely to her. My mum has been there for 3 years and if there is anything wrong the staff will phone me up straight
away.

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Review from Sylvia R (Daughter of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Our mum is very well cared for at Priory Mews.
The staff are always kind and considerate of her needs. They support us a family.


Although seeing tablecloths and doilies are lovely, given the circumstances of your residents, is it necessary. When funds could be put to use perhaps elsewhere. A clean

table is a priority. Just a comment.

Reply from Clare Sheehan, Careline Advisor at Priory Mews Care Home

Thank you for your kind words regarding the care that your Mother receives at Priory Mews and for taking the time to complete the feedback. In recent months, we have reviewed the mealtime experience at Priory Mews and made some exciting changes, enhancing meal times for all our Residents in line with our “Dignity in Dining” program. This includes particular focus around providing a restaurant-quality experience for all our Residents, whether they decide to eat in our newly laid out dining rooms, or if they decide to eat in their rooms. We want our Residents to enjoy the meal experience and for it to feel special, which is especially important for our residents living with dementia which is why we engaged with experts in the field to ensure we make all mealtimes meaningful for all Residents.

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Current Review Score: 9.1 (9.102)

Overview of Review Score

The Review Score of 9.1 (9.102) out of 10 for Priory Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.557 for Priory Mews Care Home is calculated as follows: ( (116 Excellents x 5) + (67 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 192 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.545 Points relating to the number of positive Reviews for Priory Mews Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 156 registered maximum number of service users is 31.2. 17 Positive Reviews ÷ 31.2 = 0.545

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Marlon

Marlon

Job Title: Registered Manager

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A Doctor of Medicine and General Surgeon Marlon is a highly experienced and exceptionally qualified professional in both the medical and management realms, with a Bachelor of Science degree in Medical Technology. With 15 years of management expertise in Health and Social Care, he brings a wealth of knowledge to his role.


Marlon's career has seen him serve as a Home Manager across various care homes, ranging from small to large-sized facilities. Before joining Priory Mews, he also held the position of Quality and Compliance Manager for a Care home group.


In his leisure time, Marlon indulges in a variety of interests. He enjoys immersing himself in literature, exploring new destinations through travel, and delving into the world of museums. His creative side shines through in his passion for photography, and he finds solace in listening to classical and mellow jazz music.

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