Priory Mews Care Home

Watling Street, Dartford DA2 6EG
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9.3 121 Reviews
  • Priory Mews Care Home, Dartford
Located in historic Dartford, Priory Mews is a friendly purpose-built care home, offering residential, nursing and dementia care.

Priory Mews consists of five separate houses each offering a high standard of care.

Stylishly decorated throughout and with landscaped gardens, each home has a comfortable lounge and dining room where residents can socialise and entertain guests if they wish. All bedrooms provide single accommodation and include a 24-hour call system and some offer views of the surrounding gardens.

Good quality ingredients are used to create a wide selection of tasty meals and all tastes and diets can be catered for.

Visits from local entertainers and trips out to local community and charity events ensure that residents are never short of things to do.
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Care Provided by Priory Mews Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 156 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.

These prices are only a guideline, please contact Priory Mews Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Marlon Soriano (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (156)
  • Single Rooms with Ensuite Wet Room (25)

Priory Mews Care Home Reviews (121)

9.3

Priory Mews Care Home has a Review Score of 9.3 (9.288) out of 10, based on 22 reviews in the last 2 years.
Over all time Priory Mews Care Home has 121 reviews.

Overall Experience
  • 57
  • 51
  • 3
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Date Published
  • 121
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Reviewer Connection to Priory Mews Care Home
  • 56
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  • 7
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 121, showing 61-80
Review from Teresa H (Daughter of Resident) published on 12 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Had to place our father in a safe secure environment due to wandering and dementia. Had heard good about this home so decided to arrange a tour. I'm so glad I did. Rang morning and they arranged a same day visit, impressed with what they had to offer their residents. Was told of activities daily for
residents, entertainment on offer, animals bought in for residents to enjoy, a bar, cinema type film nights, so much to offer. They responded quickly in coming out to assess dad they offered him a room and were so helpful from the enquiry to dad moving in.
I feel assured by knowing he is safe and appears happy.
Thanks hugely to all who made an emotional time easier and bearable.
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Review from T R (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father always looks well cared for and the staff are very attentive to his needs. They always keep me informed of any changes to my Dad's care plan.
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Review from Tracey L (Daughter of Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has dementia. This home is the first home she has visited that she has felt happy with. The staff are very professional and experienced with her illness.
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Review from K L (Daughter of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with my mother's care in Cressenor House, Priory Mews. The staff know her very well and understand her moods. The standard has improved further over the last 3-4 months. Staffing levels seem to have improved. One criticism - they have a lovely conservatory area but it cannot be used by
residents as it is too warm. Blinds are badly needed to protect them from the sun.
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Review from Glenis B (Daughter of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been looked after to the highest degree. She loves being here and the staff and management are very caring. The food is excellent and they are well fed.
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Review from Valerie M (Daughter of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was eighty today, we did a surprise party for her and the unit helped me by dressing the room with balloons and banners. They helped set up the common room as a function room and are always there to help residents and make time for them. The carers are very caring and pleasant. I trust them 100%
with the care of my mum and she is safe. I don't have contact with management.
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Review from M R (Daughter of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the standard of care and facilities.


The room could do with an overhaul.

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Review from P C (Son of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers/nurses are very caring and helpful.
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Review from Dominic P (Grandson of Resident) published on 8 May 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
I’ve arrived at the care home a few times to find my grandad and other residents of the home needing the toilet and being ignored, but just put it down the lack of staff or the business of the ones on duty, but this particular day I arrived to find my grandad waiting outside the toilet and stood with
him for 20 minutes whilst he waited, bearing in mind he’d already been there for approximately 10-20 minutes, which made it even worse was staff members of the home just casually walked past unable to ask his needs or realise that he needed to use the toilet, problems like this shouldn’t happen in a care home and basic needs should be met.
Reply from Claire Hurworth, Care Line Manager at Priory Mews Care Home
Thank you for your comments. I would like to assure you that we are not short of staff. Having looked into this incident and after speaking with the team, I am confident that although there are…read more
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Review from Rita S (Daughter of Resident) published on 16 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care shown to our father was first class. Dad was treated with dignity and care and it made us happier as a family, knowing that dad was as content as can be. All the staff work so very hard in difficult circumstances and nothing but kindness was shown to Dad and we as a family thank you all from
the bottom of our hearts.
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Review from Russell F (Son of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the home extremely welcoming.
The staff are very good considering the varied needs of the residents some of who are quite clearly in need of special treatment.
The facilities are good with nice rooms and a sizeable lounge.
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Review from James H (Husband of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very good and caring. When and if incidents occur sometimes not enough staff to deal with situations.
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Review from Stephen M (Son of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff, always made to feel welcome. Mother is very well looked after.
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Review from Brian H (Husband of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was transferred from hospital to the nursing care section and so far have been pleased with all the aspects of her care. The nurses, carers and all staff are always ready to help, even though their workload sometimes prevents this. The previous section my wife attended, in my opinion, requires
more staff to cope with the pressures and difficulties within this section.
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Review from Stephen E (Son of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite the hard work and effort that the carers put into their work, they never have anything but time and real affection for all those under their care. This means, as a family, we can be sure Mum is in the very best of hands which makes a great deal of difference to us. Well done all!
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Review from J M (Daughter of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has only been in for a couple of days.
The staff seem friendly. The room is basic but airy and light. There is protection for any falls.
The staff have given me updates and all necessary information on her health.
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Review from H W (Daughter of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are extremely hard working and professional.
They will always help and support any queries or problems relatives may raise.
A genuine care and affection for residents is evident.
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Review from S D (Daughter of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My Mum has been in Priory Mews Dartford for 18 months. She is content, but the family have had several issues over the past period, her room was not being kept clutter free and her possessions were not being respected, but after my last verbal complaint, things seem to have improved. I hope that lasts.
Reply from Clare Sheehan, Careline Advisor at Priory Mews Care Home
Thank you for your feedback and I am pleased to hear things have improved since your discussion with the Unit Manager. She has been monitoring your Mother’s bedroom and will continue to ensure that…read more
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Review from Clair B (Daughter of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely staff who I have great trust in. Well run by a very approachable house manager who always makes me feel confident that mum is well looked after. All staff very on the ball dealing with residents obviously depending on how many staff present. What I find extremely comforting is the kindliness
I see given.
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Review from G F (Wife of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff are very caring and very helpful to me too.
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Current Review Score: 9.3 (9.288)

Overview of Review Score

The Review Score of 9.3 (9.288) out of 10 for Priory Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.583 for Priory Mews Care Home is calculated as follows: ( (158 Excellents x 5) + (83 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 252 Ratings = 4.583
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.705 Points relating to the number of positive Reviews for Priory Mews Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 156 registered maximum number of service users is 31.2. 22 Positive Reviews ÷ 31.2 = 0.705
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Marlon

Marlon

Job Title: Registered Manager

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A Doctor of Medicine and General Surgeon Marlon is a highly experienced and exceptionally qualified professional in both the medical and management realms, with a Bachelor of Science degree in Medical Technology. With 15 years of management expertise in Health and Social Care, he brings a wealth of knowledge to his role.


Marlon's career has seen him serve as a Home Manager across various care homes, ranging from small to large-sized facilities. Before joining Priory Mews, he also held the position of Quality and Compliance Manager for a Care home group.


In his leisure time, Marlon indulges in a variety of interests. He enjoys immersing himself in literature, exploring new destinations through travel, and delving into the world of museums. His creative side shines through in his passion for photography, and he finds solace in listening to classical and mellow jazz music.

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