






Located in historic Dartford, Priory Mews is a friendly purpose-built care home, offering residential, nursing and dementia care.
Priory Mews consists of five separate houses each offering a high standard of care.
Stylishly decorated throughout and with landscaped gardens, each home has a comfortable lounge and dining room where residents can socialise and entertain guests if they wish. All bedrooms provide single accommodation and include a 24-hour call system and some offer...
Care Provided by Priory Mews Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 156 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.
The price(s) shown are provided by the care home. Contact Priory Mews Care Home for full pricing details and T&Cs.
Contact Priory Mews Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- RCB Healthcare Group
- Private Owned
Person in charge
- Marlon Soriano(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (156)
- Single Rooms with ensuite Wet Room (25)
Priory Mews Care Home Reviews (139)
Priory Mews Care Home has a Review Score of 9.4 (9.363) out of 10, based on 31 reviews in the last 2 years.
Over all time Priory Mews Care Home has 139 reviews.
My friend has no family and receives precious few visits, but the warmth, friendliness, and individual attention shown to him by so many of your staff go a long way to make up for this.
They know that he enjoys conversation and go out of their way to find the time to ensure that they engage with him.
I was, as always, made to feel welcome. It was a pleasure to see around the building the photographs of my friend engaged in activities confirming that he continues to be very happy at Beaumont House.
We are deeply touched by your kind words regarding your recent visit to Priory Mews. It warms our hearts to know that your friend is receiving exceptional care and attention from our dedicated staff. Providing a warm and engaging environment for our residents is our top priority, especially for...
The ladies in the office are friendly, helpful and, most of all, very efficient and attentive. They are amazing!
Two particular members of staff have managed Dad's health, and he is now in the best condition he has been in, in a long time. The care ladies tend to Dad's every need, and they seem to be fond of him.
The cleaning ladies keep Dad's room really tidy, and I complimented them on this last week.
The maintenance man has tended to our every wish in Dad's room, like moving his wardrobe, accommodating his chair and mending his tap, and he is friendly and has a great attitude.
The activities ladies are brilliant, and Dad seems to be joining in with the activities.
We are really relieved that we do not have the ultimate responsibility for his everyday health and welfare.
So, just to say many thanks, Priory Mews!
Thank you for your positive comments! We're delighted to hear that your father's health has improved since joining our facility. Our dedicated staff takes pride in providing attentive and efficient care. Your kind words mean a lot to us, and we'll continue to ensure the best for your father's...
Priory Mews is an awful place. It should be shut down. It’s an inhumane, sad place. Find somewhere that actually cares for your loved ones and shows them respect and love. Would not recommend it to my worst enemy. I’d give it 0 stars.
In addition, we have made...
I can’t fault the care from the staff. My grandparents began their journey in Cressnor and later moved to Mountenay due to Dementia. Staff were nothing but kind, loving and professional through and through. They would answer any questions and would always be a call away if help was needed, even letting me, my dad, and my uncle stay for 5 days as they both deteriorated. We were never left thirsty or hungry and always had someone checking on us all. Staff have been under pressure, but every care home is going through this, and no care home is perfect. They were both treated with dignity and respect from the start to the end, and some also came to their funeral; we as a family appreciated this a huge amount, and it reflects how members of staff really do create a special bond with residents. A massive thank you to you all for making such a tough few years for my family that little bit easier.
It brings us great joy to know that your grandparents received exceptional care and support during their time at Cressnor and Mountenay. Our dedicated staff strives to provide kind, loving, and professional service, and we are glad to hear that they made a positive impact on your family. Your words...
Our brother has settled in wonderfully and the past three months have seen a great improvement in his condition. He is moving his arms and hands, holding his cup and the cake too. His Parkinson's freeze can curtail his movements. The physio is helping and he is socialising in the lounge area. Loves to watch everyone. The staff have been wonderful and my sister and I are very grateful and happy with his room, attention to his needs and the genuine compassion shown him by the staff. Thank you all kindly.
We're thrilled to hear about the joyous celebration of your brother's birthday and the positive improvements in his condition at Priory Mews. It's heartwarming to know that he is settling in wonderfully and enjoying the company of staff and other residents. We appreciate your kind words...
My sister has been a resident for about two years in Mountenay House, Priory Mews. In the beginning, I felt that there were problems with the levels of care and cleanliness in the home. I have noticed that since March this year, there has definitely been a massive improvement. The level of care has increased more than tenfold. All the staff are much more attentive to my sister’s needs. Previously, she very rarely left her room but now every day she is taken down to the lounge, where she can interact with residents and staff, which has made a big difference to her well-being. I always felt that it was too much trouble to the staff to get my bedridden sister out of bed and into the lounge, whereas now, nothing is too much trouble for her carers. Well done and thank you to all concerned on the vast improvement. Many thanks.
Thank you for sharing your feedback. We appreciate your recognition of the significant improvement in care and cleanliness at Priory Mews. It's wonderful to hear that your sister's well-being has improved, and that she now has more opportunities for interaction and engagement with both residents and staff. We'll make sure to pass on your gratitude to the dedicated carers.
I noticed staff of all levels lacking basic care skills, often oblivious to the unnecessary chaos going on. Elderly and vulnerable residents ignored as they called out and pressed buzzers, all it needed was a few kind words, a bit of time and attention, assistance with eating and personal hygiene but it didn't happen. A very distressing environment for residents, shocking to see so many people quickly lose their dignity, from arriving looking clean, well dressed, groomed hair to looking so dishevelled and uncared for. Dirty clothes or even lost, unwashed, no dentures, unshaven, glasses missing, hair just left. We expected changes with new management but they also seemed oblivious. I have now read that all sorts of measures are in place to turn this horrible place into a care home but it shouldn't have needed the CQC inspectors to tell them, they claimed to be professional carers, they should be ashamed of themselves.
My aunt was in the hospital and advised she should go to an assessment bed, offering specialist care/attention. Unfortunately, it was Mountenay, Priory Mews. We soon noticed the lack of care. On the first day, I was asked to write funeral details for my aunt on a scruffy Post-it note. I refused, it was upsetting. Given a medication without consent. We read it on her notes and asked for it to stop immediately. Medication that should have been put away securely was left out. Several times we arrived after noon to find curtains closed, her in bed, in night clothes, no wash, cold unappetising food on the table and the TV and radio unplugged. In dirty clothes for several days, labelled clothes missing, bedding only changed when we took it off and repeatedly asked for clean bedding. It's a disgusting, filthy place, covered in faeces, with no evidence of care/kindness, residents ignored, spoken to harshly and left unattended. Our hopes were raised when we heard of new management but it made no difference.
Thank you for taking the time to share your feedback with us. We're sorry to hear that your aunt's stay with us was not up to the standards that we strive for, and we take all feedback seriously and are committed to improving the quality of care that we provide. Many of the issues...
The recent CQC report is a reflection of what we witnessed during our aunt's stay at this establishment. Awful is the first word that comes to mind. It is heartbreaking to think of those still there. The lack of care and understanding by the staff for those suffering with dementia is hard to comprehend. Residents left alone in their rooms with walking aids removed, inedible food served, medication not correctly controlled, missing clothes, dirty clothes, excrement on walls, handrails, doors, the list goes on. The new management in August'22 made no visible difference to the standards of care. We visited regularly (every day) and witnessed staff ignoring residents, with no thought for their dignity, inaccurately recording residents' daily activities, writing blood pressure readings and oxygen levels on paper hand towels, or their arms. It truly is a very sad state of affairs that places with this level of 'care' exist.
I'm sorry to hear that you had a negative experience with our establishment during your aunt's stay, and we appreciate you taking the time to share your feedback with us.
We have taken steps to ensure that all staff receive comprehensive training in dementia care, and we have...
First of all, I’d like you to ignore the copy and paste reply that the Customer Experience & Wellness Officer for Priory Mews is dishing out all over the internet as a form of damage control. They claim they inherited problems, but no, these disgusting conditions and shocking levels of care were happening under the new management and for several months. More than enough time to fix their inherited problems. We have 100s of photos/videos during their new management era that would make anyone feel physically sick and upset to look at. I would explain this place as a sad cage for elderly people, left to rot. Countless people living in their own filth, roaming unaided, not spoken to, not assisted eating, not washed, left to stare at the ceiling, crying out for help. People’s personalities chipped away at, becoming a shell. They became an irrelevant ‘old person in the system’. They don’t care for the person the resident is or show dignity or respect to them.
Thank you for taking the time to share your concerns with us. We appreciate your feedback and want to assure you that we take all complaints seriously.
As mentioned, our new management team has only been in place since March 2023. We acknowledge that there have been issues in the...
My Aunt would be in her pyjamas at lunchtime. She was not dressed to attend appointments. Her walking stick was often ‘mislaid’ and then found hidden in the office (taken to prevent her from moving).
After a fall, we discovered my Aunt was given medication (without consent) that is likely to cause falls in elderly people. We found tablets on the floor in her room. We had to collect medication ourselves from the chemist.
There were faeces covering the toilet, walls and sink.
We washed her hair and took her to the hairdresser as the home's hairdresser didn’t turn up. When she did, she cut out lumps of hair even though she wasn’t asked to. The money we submitted for hair washes disappeared.
The food was inedible. We would bring in food.
New clothes disappeared. I saw a carer taking underwear from one room to another. I assume the underwear was then put on the other resident.
Thank you for your comments. Can I first of all apologise for your experiences at Priory Mews. We only acquired the home in September 2022 and sadly inherited many issues. Since the CQC inspection in February 2023, we have made wholesale and deep-rooted changes not only to the policy and procedures...
Our auntie was placed here after a short spell in hospital and she failed to thrive at Mountenay House, in fact she became worse. We finally took her to a new care home where she was treated as a person and not ignored and left to rot as she was in Priory Mews.
A few days after her leaving Priory Mews we reported our concerns to the governing body the CQC and the local Social Services. Out of respect for other residents that still remain at Priory Mews, we have waited until the CQC report was published which has now happened.
Please read as every word is true.
Thank you for your comments. Can I first of all apologise for your experiences at Priory Mews. We only acquired the home in September 2022 and sadly inherited many issues. Since the CQC inspection in February 2023, we have made wholesale and deep-rooted changes, not only to the policy and...
They also kept us up with our Dad's progress throughout his stay. Our dad has 5 children and their partners and 15 grandchildren so every day a few from our family turned up at the home and the staff were always welcoming to us all.
It was lovely to know our dad was looked after and they cared about him.
So thank you from our family for making his stay a happy one.
After a week in Priory Mews, Berkeley House, my dad was sent to A&E at the house doctor's request because the home manager wasn't managing my dads' dementia care needs well. Even though they are a dementia home and he'd had an assessment. 5 hours later the home wouldn't open the door to the ambulance crew taking him back with a clean bill of health! Shouting at the crew and dad through the door. Appalling care. No interaction with residents. Twice-a-day activities as advertised by the manager never took place. Medicine changed without chatting with the family by a doctor who never met the patient in favour of drugging him to keep him calm instead of interacting with him. Stay away at all costs.
Thank you for your feedback. We apologise for any inconvenience this caused you and your family. However, after seeking advice and explaining the situation to medical professionals such as the Local Authority and GP, they stated that it was in your father's best interest that he remained in the...
My mother was brought to Priory Mews after being diagnosed with terminal cancer. I cannot fault the care that was provided to my mum by all the staff here. They have also been so kind and considerate to all the family members that came to the home to visit Mum. Great team, exceptional care. Thank you so much to you all.
Amazing staff so helpful with any questions I might have. They treat my husband with total respect and dignity, he is very well looked after. Thank you all at Marchall House for your hard work and devotion.
My mother-in-law was quite upset and agitated on admission but I was very impressed with the way the staff supported and persevered with her. She is now settled and seems happy and calm. Her eating, accepting medication and acceptance of help with personal care have all improved greatly. The staff keep me informed of any concerns and/or progress which is greatly appreciated.
dad has been happy at Priory Mews. He is very well looked after and enjoys the banter with his carers. The home is very good at letting me know if he is under the weather. Equally, if he is having a really good day. Overall Dad and his family are happy with his care.
I have had only good experiences when dealing with all staff at Priory Mews - Dartford. All aspects of care so far have been good.
The main criticism is attempting to contact by landline. Often your call is answered only to be immediately transferred to a switching system. Why?
Thank you for your review. When the home has a call in progress, further attempted calls are automatically diverted to our Careline team, based at our central support office to assist with the query. When a further response is needed an email is sent to the home for actioning. Every call is...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 December 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Priory Mews Care Home.
There are no upcoming events for Priory Mews Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Priory Mews Care Home.
Accreditations
There are no accreditations posted yet for Priory Mews Care Home.
Meet the Team (1)

A Doctor of Medicine and General Surgeon Marlon is a highly experienced and exceptionally qualified professional in both the medical and management realms, with a Bachelor of Science degree in Medical Technology. With 15 years of management expertise in Health and Social Care, he brings a wealth of knowledge to his role.
Marlon's career has seen him serve as a Home Manager across various care homes, ranging from small to large-sized facilities. Before joining Priory Mews, he also held the position of Quality and Compliance Manager for a Care home group.
In his leisure time, Marlon indulges in a variety of interests. He enjoys immersing himself in literature, exploring new destinations through travel, and delving into the world of museums. His creative side shines through in his passion for photography, and he finds solace in listening to classical and mellow jazz music.
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