Priory Mews Care Home

Watling Street, Dartford DA2 6EG
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9.1 115 Reviews
  • Priory Mews Care Home, Dartford
Located in historic Dartford, Priory Mews is a friendly purpose-built care home, offering residential, nursing and dementia care.

Priory Mews consists of five separate houses each offering a high standard of care.

Stylishly decorated throughout and with landscaped gardens, each home has a comfortable lounge and dining room where residents can socialise and entertain guests if they wish. All bedrooms provide single accommodation and include a 24-hour call system and some offer views of the surrounding gardens.

Good quality ingredients are used to create a wide selection of tasty meals and all tastes and diets can be catered for.

Visits from local entertainers and trips out to local community and charity events ensure that residents are never short of things to do.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 156 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.

These prices are only a guideline, please contact Priory Mews Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Marlon Soriano (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (156)
  • Single Rooms with ensuite Wet Room (25)

Priory Mews Care Home Reviews (115)

Total of 115, showing 41-60
9.1

Priory Mews Care Home has a Review Score of 9.1 (9.102) out of 10, based on 17 reviews in the last 2 years. Over all time Priory Mews Care Home has 115 reviews.

Overall Experience

  • 53
  • 49
  • 3
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  • 8

Date Published

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98

Review from Irene S (Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into Priory Mews because I was unable to care for myself after being in the hospital. I have found all staff to be very friendly and helpful. The meals are very good. Medical help seems to be very good and the activities provided are extremely good. There is an opportunity to be social and opportunity
to be alone and private if you prefer that, anytime. Which I am glad for.

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Review from U H (Daughter of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My thanks go out to all staff in Beaumont House for their excellent care of my father. Dad always mentions how well he is looked after and how friendly everyone is. They have all been very helpful and kind during these worrying times. However busy they are, they always ensure I am well informed about
Dad’s welfare, which is so comforting in these unprecedented times.

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Review from Helen C (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited my father at the home Priory Views - Cressenor House - we were always delighted with the home and the attitude of the staff. They were very open and welcoming whilst also being caring and experienced in working with residents. We were given private space/room for a chance to have some
alone time with Dad. On occasion, Dad would be out in the wheelchair in the gardens listening to music which he loved on a sunny day. Entertainment was also provided and I managed to have a last dance with my Dad a few months before he died. The staff were very mature and able when he was dying and helped us as a family including representing the home at the funeral. I cannot fault them in any way and they never knew when we were coming visiting at different times and days.

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Review from Ian W (Friend of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise highly enough the kindness, thoughtfulness, professionalism and general feel-good factor of, simply, all the staff, whenever and wherever one meets them. My friend has had two respite stays in somewhat plush homes ( fortunately ). I wondered whether he would like a permanent move away
from his beloved home, having lived there all his life. Time has shown me and him that if people go out of their way to be fantastic in their care, all things can be conquered. What a revelation it has all been. Thank you to all the staff, from the maintenance man who put up his pictures and clocks instantly to make him feel better, the care managers and all the staff who are all hugely approachable, caring and knowledgeable, right through to the chefs and the amazing office team who I personally love to bits - they make me feel so welcome.

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Review from Sharon C (Daughter of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have always shown compassion, care and respect for my father's needs. My father is well cared for in all respects, including meals and personal hygiene. Most of all, the carers show him so much love and personal attention which he appreciates although at times he may not show it.

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Review from Elaine M (Daughter of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident in Priory Mews for 16 months. Despite always saying he wouldn’t go into a care home has been on the whole really happy. Staff are amazing and look after individuals personal likes and dislikes.

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Review from Daryl C (Niece of Resident) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Today my Uncle has been placed into the care of Priory mews. Hopefully he will be happy there. Unfortunately, no visiting for two months due to the virus.

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Review from D L (Husband of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good care home. Staff are very patient with my wife. She is well looked after and I feel so at peace when I leave after each visit knowing she is in very good hands. The home manager is available and nothing is too much trouble.

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Review from A T (Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are all very friendly.

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Review from C E (Wife of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Priory Mews for 3 months. In that time, he has been well cared for by all staff. My only complaint is that there should be more staff as they do spend as much time as they can with each resident, my husband included, which is a great comfort to relatives. They do a
great job.

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Review from E B (Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for 4 months. From first entering the home, I felt comfortable. Staff are helpful, prepared to do their best in all aspects. Pleased to help with personal care and all aspects in making me feel at ease and not at all embarrassed.

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Review from D S (Son-in-law of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law entered Priory Mews with late-stage cancer. Sadly, she passed away 2 weeks later but during her stay, the staff were excellent. They treated her with friendship, care and support. They managed her pain very efficiently. Her room was kept clean and welcoming. We could not have wished
for a better place for her to spend her last days.

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Review from S S (Daughter of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful. Staff always willing to assist. Makes mum feel safe and happy.

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Review from F K (Son of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to Berkley House in Priory Mews after viewing a number of other care homes. The staff had an instant connection with my mother. She was involved in her care plan. Her wishes were actually taken into account. Considerable kindness was shown and compassion right to her end. The care she
received will always be a positive memory, standing out from the rather chaotic search for a new home.

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Review from Teresa H (Daughter of Resident) published on 12 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Had to place our father in a safe secure environment due to wandering and dementia. Had heard good about this home so decided to arrange a tour. I'm so glad I did. Rang morning and they arranged a same day visit, impressed with what they had to offer their residents. Was told of activities daily for
residents, entertainment on offer, animals bought in for residents to enjoy, a bar, cinema type film nights, so much to offer. They responded quickly in coming out to assess dad they offered him a room and were so helpful from the enquiry to dad moving in.
I feel assured by knowing he is safe and appears happy.
Thanks hugely to all who made an emotional time easier and bearable.

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Review from T R (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father always looks well cared for and the staff are very attentive to his needs. They always keep me informed of any changes to my Dad's care plan.

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Review from Tracey L (Daughter of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia. This home is the first home she has visited that she has felt happy with. The staff are very professional and experienced with her illness.

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Review from K L (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with my mother's care in Cressenor House, Priory Mews. The staff know her very well and understand her moods. The standard has improved further over the last 3-4 months. Staffing levels seem to have improved. One criticism - they have a lovely conservatory area but it cannot be used by
residents as it is too warm. Blinds are badly needed to protect them from the sun.

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Review from Glenis B (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been looked after to the highest degree. She loves being here and the staff and management are very caring. The food is excellent and they are well fed.

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Review from Valerie M (Daughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was eighty today, we did a surprise party for her and the unit helped me by dressing the room with balloons and banners. They helped set up the common room as a function room and are always there to help residents and make time for them. The carers are very caring and pleasant. I trust them 100%
with the care of my mum and she is safe. I don't have contact with management.

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Current Review Score: 9.1 (9.102)

Overview of Review Score

The Review Score of 9.1 (9.102) out of 10 for Priory Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.557 for Priory Mews Care Home is calculated as follows: ( (116 Excellents x 5) + (67 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 192 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.545 Points relating to the number of positive Reviews for Priory Mews Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 156 registered maximum number of service users is 31.2. 17 Positive Reviews ÷ 31.2 = 0.545

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Marlon

Marlon

Job Title: Registered Manager

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A Doctor of Medicine and General Surgeon Marlon is a highly experienced and exceptionally qualified professional in both the medical and management realms, with a Bachelor of Science degree in Medical Technology. With 15 years of management expertise in Health and Social Care, he brings a wealth of knowledge to his role.


Marlon's career has seen him serve as a Home Manager across various care homes, ranging from small to large-sized facilities. Before joining Priory Mews, he also held the position of Quality and Compliance Manager for a Care home group.


In his leisure time, Marlon indulges in a variety of interests. He enjoys immersing himself in literature, exploring new destinations through travel, and delving into the world of museums. His creative side shines through in his passion for photography, and he finds solace in listening to classical and mellow jazz music.

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