Submit a Review for Townsend House
Bayswater Road, Headington, Oxford, OX3 9NX
View Full Details of Townsend HouseLatest Reviews for Townsend House
18 July 2025
The last time I saw my friend, when she was still living in her home, she told me that she was waiting to go into a care home as she would never walk again. Having known her for over forty years, I was very sad. Then I came to see my friend here at the beginning of July, and I could not believe my eyes. Here she is, charging around with a walking stick, laughing, happy and quite literally, back to her old self. I can't thank the staff here enough for all they are doing for my friend. you have truly performed a miracle.
11 July 2025
Once established and aware of the routine asked of residents, a comfort is found amongst the staff and residents one comes across. I always say 'hello' to anyone I see or meet (staff, cleaners, kitchen staff and residents). Doing so makes me feel relaxed and welcome. All staff are attentive - it is like a place from home - warmth and conversation and importance. I feel relaxed as a resident.
02 April 2025
Friendly staff, clean, warm and welcoming.
21 March 2025
All staff are helpful, friendly, caring and very professional. Always happy to answer any queries or worry that might arise.
28 January 2025
My brother lived here until he passed, he was very well cared for and happy. Along our journey I made friends with other residents and still visited from time to time, it is so nice to see the happiness and care still being given when I walk in. It's always so clean and smells good. Thank you for taking such good care of my friends.
28 January 2025
My husband has dementia. When I collect him from daycare at Townsend House he is animated and happy. He loves all the staff who have taken such good care of him and engaged him in activities that he has enjoyed. My thanks to Townsend House.
28 January 2025
Staff at the day care are kind, friendly, and caring, which helped my husband to settle in without a problem. Also it is good to know that there are enough people to look after the users to meet individual needs. In addition, as my husband likes to wander about most of the time, there are enough rooms inside and a big garden outside, which I think is a massive bonus.
02 January 2025
My aunt has been in Townsend House for 7 years, was about to go into her eighth year but sadly died on 02/11/2024. She was very happy and really enjoyed her home. Carers have been wonderful along with the other staff. Me and my cousins are so pleased Aunty was happy, thanks to the care she received. A very good recommendation from us.
09 December 2024
Dad had a week's respite. He found the staff and care team friendly and nothing was too much trouble. He enjoyed a couple of baths and one of the care team even played Irish music. Dad enjoyed the food, porridge for breakfast, kitchen staff friendly and chatty. Dad didn't partake in any activities during his weeks stay. Overall dad enjoyed his week, bit of culture shock as he's very independent and currently lives on his own and cares for himself. His bedroom and ensuite suited him well.
24 October 2024
Mum has only been here for a few weeks but she has settled in really quickly. She seems happy and well looked after. Good range of activities, along with hairdresser and podiatrist. Lovely conservatory if there are a lot of visitors. The staff are lovely.
16 October 2024
Friendly staff, helpful and attentive.
22 July 2024
Mum has been here for about two years now. The staff are always polite and helpful. Mum is happy to join in with activities and staff help her when she is unsure. We are able to visit often and it is convenient at various times.
15 July 2024
The carers have shown kindness and care throughout Mum's stay at the home. The room is kept immaculately clean and Mum's things are well looked after. The staff have been more than willing to answer questions. The meals are well-prepared and nutritious. Mum has been making friends and enjoying her stay. I am very grateful to everyone at Townsend House.
05 July 2024
My grandmother first arrived at this care home under respite whilst her needs were discussed with family and social services; straight away we noticed how clean and bright this home was. The staff have provided an excellent level of care and attentiveness and treated my grandmother with dignity as she now resides at the home permanently; a decision reached by how well the care home initially supported and catered to my grandmother's needs. I have visited several care homes over the years when visiting relatives and this one ranks amongst the best I have been to, the activities are engaging and the staff are welcoming and provide a lovely environment for when family visits.
20 June 2024
Since moving to the home, my mother-in-law has been very happy, feels very safe and thinks the staff are very friendly and supportive.
19 June 2024
Pleasant staff. Clean and tidy facilities.
10 June 2024
Lovely, kind-hearted staff.
21 December 2023
What can I say? The home is basic, clean and tidy but the staff are far from it. The staff are very kind, warm and caring and go out of their way to make everyone happy, including us, the visitors. My mother-in-law seems to love it there; she is happier than ever, which is great to see. Thank you to all the staff for being so good.
20 December 2023
My mum has been moved to Townsend House for a temporary situation. I really love the staff, they are funny, and nothing is too much trouble. One member of staff is lovely. We can come anytime, and you can see they all really care.
05 July 2023
Overall, the care and support provided are good and my mother appears well and comfortable. There is a real sense of care and affection for residents which is so important. Although some facilities look a little tired, the building and her room are kept clean and tidy. Not sure how many activities are organised but nice that photos are taken. Would be beneficial to receive regular updates on my mother, especially following a weekly GP visit.
Latest Reviews for Townsend House
18 July 2025
The last time I saw my friend, when she was still living in her home, she told me that she was waiting to go into a care home as she would never walk again. Having known her for over forty years, I was very sad. Then I came to see my friend here at the beginning of July, and I could not believe my eyes. Here she is, charging around with a walking stick, laughing, happy and quite literally, back to her old self. I can't thank the staff here enough for all they are doing for my friend. you have truly performed a miracle.
11 July 2025
Once established and aware of the routine asked of residents, a comfort is found amongst the staff and residents one comes across. I always say 'hello' to anyone I see or meet (staff, cleaners, kitchen staff and residents). Doing so makes me feel relaxed and welcome. All staff are attentive - it is like a place from home - warmth and conversation and importance. I feel relaxed as a resident.
02 April 2025
Friendly staff, clean, warm and welcoming.
21 March 2025
All staff are helpful, friendly, caring and very professional. Always happy to answer any queries or worry that might arise.
28 January 2025
My brother lived here until he passed, he was very well cared for and happy. Along our journey I made friends with other residents and still visited from time to time, it is so nice to see the happiness and care still being given when I walk in. It's always so clean and smells good. Thank you for taking such good care of my friends.
28 January 2025
My husband has dementia. When I collect him from daycare at Townsend House he is animated and happy. He loves all the staff who have taken such good care of him and engaged him in activities that he has enjoyed. My thanks to Townsend House.
28 January 2025
Staff at the day care are kind, friendly, and caring, which helped my husband to settle in without a problem. Also it is good to know that there are enough people to look after the users to meet individual needs. In addition, as my husband likes to wander about most of the time, there are enough rooms inside and a big garden outside, which I think is a massive bonus.
02 January 2025
My aunt has been in Townsend House for 7 years, was about to go into her eighth year but sadly died on 02/11/2024. She was very happy and really enjoyed her home. Carers have been wonderful along with the other staff. Me and my cousins are so pleased Aunty was happy, thanks to the care she received. A very good recommendation from us.
09 December 2024
Dad had a week's respite. He found the staff and care team friendly and nothing was too much trouble. He enjoyed a couple of baths and one of the care team even played Irish music. Dad enjoyed the food, porridge for breakfast, kitchen staff friendly and chatty. Dad didn't partake in any activities during his weeks stay. Overall dad enjoyed his week, bit of culture shock as he's very independent and currently lives on his own and cares for himself. His bedroom and ensuite suited him well.
24 October 2024
Mum has only been here for a few weeks but she has settled in really quickly. She seems happy and well looked after. Good range of activities, along with hairdresser and podiatrist. Lovely conservatory if there are a lot of visitors. The staff are lovely.
16 October 2024
Friendly staff, helpful and attentive.
22 July 2024
Mum has been here for about two years now. The staff are always polite and helpful. Mum is happy to join in with activities and staff help her when she is unsure. We are able to visit often and it is convenient at various times.
15 July 2024
The carers have shown kindness and care throughout Mum's stay at the home. The room is kept immaculately clean and Mum's things are well looked after. The staff have been more than willing to answer questions. The meals are well-prepared and nutritious. Mum has been making friends and enjoying her stay. I am very grateful to everyone at Townsend House.
05 July 2024
My grandmother first arrived at this care home under respite whilst her needs were discussed with family and social services; straight away we noticed how clean and bright this home was. The staff have provided an excellent level of care and attentiveness and treated my grandmother with dignity as she now resides at the home permanently; a decision reached by how well the care home initially supported and catered to my grandmother's needs. I have visited several care homes over the years when visiting relatives and this one ranks amongst the best I have been to, the activities are engaging and the staff are welcoming and provide a lovely environment for when family visits.
20 June 2024
Since moving to the home, my mother-in-law has been very happy, feels very safe and thinks the staff are very friendly and supportive.
19 June 2024
Pleasant staff. Clean and tidy facilities.
10 June 2024
Lovely, kind-hearted staff.
21 December 2023
What can I say? The home is basic, clean and tidy but the staff are far from it. The staff are very kind, warm and caring and go out of their way to make everyone happy, including us, the visitors. My mother-in-law seems to love it there; she is happier than ever, which is great to see. Thank you to all the staff for being so good.
20 December 2023
My mum has been moved to Townsend House for a temporary situation. I really love the staff, they are funny, and nothing is too much trouble. One member of staff is lovely. We can come anytime, and you can see they all really care.
05 July 2023
Overall, the care and support provided are good and my mother appears well and comfortable. There is a real sense of care and affection for residents which is so important. Although some facilities look a little tired, the building and her room are kept clean and tidy. Not sure how many activities are organised but nice that photos are taken. Would be beneficial to receive regular updates on my mother, especially following a weekly GP visit.