Townsend House

Bayswater Road, Headington, Oxford OX3 9NX
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9.6 81 Reviews
  • Townsend House, Oxford
Townsend House is a forty-five capacity care home situated in the Headington area of Oxford in peaceful and beautifully tended grounds. Townsend is dedicated to person-centred methods and offering quality residential, early-stage dementia and respite care for older people.

This traditional home from home has some lovely newly refurbished communal lounges where you can enjoy the company of others, take part in activities or simply sit down and read a good book.

It's surrounded by a large beautiful garden, with a plethora of colourful flowers, where many like to enjoy the shade of the mature trees or play a game of chess on the large outdoor chessboard. Inside, there is a themed cafe, which is the perfect spot to invite your family and friends for a coffee and a slice of homemade cake.

There are strong links with the local community who often visit to join in one of their special events.

The Orders of St John Care Trust is a care charity and provider and are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1235 – £1285
  • RESPITE Self-Funded Residential Care: £1235 – £1285

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Townsend House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa Oliver (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1995
  • Number of floors: 1

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (0)

Townsend House Reviews (81)

9.6

Townsend House has a Review Score of 9.6 (9.594) out of 10, based on 22 reviews in the last 2 years.
Over all time Townsend House has 81 reviews.

Overall Experience
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Reviewer Connection to Townsend House
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Total of 81, showing 1-20
Review from John S (Son of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day my mother became a resident the care and dignity with which she was treated has been exceptional. All the staff - carers, nurses, clinical and management have been so kind and truely working for my mother's best interest. This despite her being highly confused, having been admitted on an
emergency basis following an infection. We would recommend Townsend House and its staff.
Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you for leaving us such a lovely review and recommendation, it's greatly appreciated. It's a real pleasure caring for your mother. Please do reach out if we can be of any further assistance.

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Review from David S (Son of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly dedicated staff working in a very challenging environment. They do a great job.
The staff were always very welcoming and knowledgeable regarding the well being of my mother.
Thank you to everyone there.
Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you for your review of our home, it's so appreciated. Our staff will be so thrilled to read how highly you think of them; as you say it can be a challenging environment. We always strive to go above and beyond. Please reach out if we can assist your family further.

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Review from C N (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Townsend House from October 2022. She was always well looked after, and when he mobility declined, she was assigned additional care as required. Mum was treated with respect and dignity, and if she preferred to stay in her room, this was accepted as her wish. There were activities
organised regularly and mum was helped as her hearing made it difficult at times. Staff were always friendly and considerate and provided a 'second family' atmosphere for mum. Thank you.
Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you so much for your lovely 5-star review, this has made our day. We are sorry for your loss, your mother was an absolute joy to care for and she will be so missed, she was a massive part of our Townsend family. If you're ever in the area, please come and join us for a cuppa, our kettle is always on.

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Review from B R (Friend of Resident) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The last time I saw my friend, when she was still living in her home, she told me that she was waiting to go into a care home as she would never walk again. Having known her for over forty years, I was very sad.
Then I came to see my friend here at the beginning of July, and I could not believe my
eyes. Here she is, charging around with a walking stick, laughing, happy and quite literally, back to her old self. I can't thank the staff here enough for all they are doing for my friend. you have truly performed a miracle.
Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you so much for your lovely review, we are so thrilled by your feedback. We have been amazed by your friend's progress, she has thrived and is really popular with the other residents and team. If there is anything further we can do for your friend please let us know, we'd be happy to help.

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Review from Brenda D (Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Once established and aware of the routine asked of residents, a comfort is found amongst the staff and residents one comes across. I always say 'hello' to anyone I see or meet (staff, cleaners, kitchen staff and residents). Doing so makes me feel relaxed and welcome. All staff are attentive - it is
like a place from home - warmth and conversation and importance. I feel relaxed as a resident.
Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you for your lovely review of Townsend House. We love caring for you and since you joined us only a few weeks ago, you've settled in so well. You're an absolute joy and it's great to see you getting on so well with everyone. Please let us know if there is anything else we can do for you.

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Review from Barry W (Nephew of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, clean, warm and welcoming.
Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you for leaving us a lovely review of our home, we really appreciate it.

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Review from P H (Sister-in-law of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are helpful, friendly, caring and very professional. Always happy to answer any queries or worry that might arise.
Reply from Rowen Campbell, on behalf of the team at Townsend House

Thank you for taking the time to share your views of Townsend House - we really appreciate it. Please don't hesitate to ask if there is ever any more we can do to help.

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Review from J C (Friend of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother lived here until he passed, he was very well cared for and happy. Along our journey I made friends with other residents and still visited from time to time, it is so nice to see the happiness and care still being given when I walk in. It's always so clean and smells good. Thank you for taking
such good care of my friends.
Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you for your lovely review of our home, we are so grateful. We loved caring for your brother and getting to know you both. He is very much missed. Thank you for still coming to visit us all, we love welcoming you and seeing you interact with the residents. You're always welcome here.

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Review from Margaret C (Wife of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has dementia. When I collect him from daycare at Townsend House he is animated and happy. He loves all the staff who have taken such good care of him and engaged him in activities that he has enjoyed. My thanks to Townsend House.
Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you so much for your kind review. It's an absolute pleasure having your husband attend our daycare. He is so kind and friendly and has integrated really well. Please let us know if there is anything else we can do for him.

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Review from A H (Wife of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at the day care are kind, friendly, and caring, which helped my husband to settle in without a problem. Also it is good to know that there are enough people to look after the users to meet individual needs. In addition, as my husband likes to wander about most of the time, there are enough rooms
inside and a big garden outside, which I think is a massive bonus.
Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you for your fabulous review of our home and our new daycare service. We have really enjoyed welcoming your husband into our daycare and he has settled in really well with the other residents and staff. He is a pleasure to care for. I will pass on your feedback to the team, who will be thrilled to read how positive you are about the home's facilities and garden. Please let us know if there is anything else we can do for your husband.

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Review from Rita M (Niece of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been in Townsend House for 7 years, was about to go into her eighth year but sadly died on 02/11/2024. She was very happy and really enjoyed her home. Carers have been wonderful along with the other staff. Me and my cousins are so pleased Aunty was happy, thanks to the care she received.
A very good recommendation from us.
Reply from Rowen Campbell, on behalf of the team at Townsend House

We are all so sorry for your loss. It was an honour to care for your aunt, and she will be missed by everyone at Townsend House. Please don't hesitate to ask if there is anything more we can do to support your family. We appreciate you taking the time to write us a review and sharing your experiences of our home.

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Review from Mary T (Daughter of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad had a week's respite. He found the staff and care team friendly and nothing was too much trouble. He enjoyed a couple of baths and one of the care team even played Irish music. Dad enjoyed the food, porridge for breakfast, kitchen staff friendly and chatty. Dad didn't partake in any activities during
his weeks stay. Overall dad enjoyed his week, bit of culture shock as he's very independent and currently lives on his own and cares for himself. His bedroom and ensuite suited him well.
Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you so much for leaving us such a great review of your dad's respite stay with us. It was a pleasure caring for him. I will pass on your comments to our staff. We'd love to see your dad again, he's more than welcome to join us for our monthly coffee morning or at one of our events. Our next event is December 14th, and our Christmas bazaar. All welcome. Thanks!

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Review from S H (Daughter of Resident) published on 24 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has only been here for a few weeks but she has settled in really quickly. She seems happy and well looked after. Good range of activities, along with hairdresser and podiatrist. Lovely conservatory if there are a lot of visitors. The staff are lovely.
Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you so much for your review, we really appreciate it. It's great to hear that your mum has settled in so well. It's a pleasure caring for her. We have a few events happening at Townsend over the next few weeks, we'd love to see you if you can make them. Very best wishes.

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Review from G H (Son of Resident) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, helpful and attentive.
Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you so much for your review, we are really grateful for your very kind words. We pride ourselves on friendly, caring staff and for you to acknowledge this means the world.

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Review from H B (Daughter of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for about two years now. The staff are always polite and helpful. Mum is happy to join in with activities and staff help her when she is unsure. We are able to visit often and it is convenient at various times.
Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you so much for leaving us a lovely review. It's a pleasure caring for your mum and it's great to see her getting involved with our activities and socialising with others. Do come and say hello next time you are visiting.

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Review from C C (Daughter of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers have shown kindness and care throughout Mum's stay at the home. The room is kept immaculately clean and Mum's things are well looked after. The staff have been more than willing to answer questions. The meals are well-prepared and nutritious. Mum has been making friends and enjoying her stay.
I am very grateful to everyone at Townsend House.
Reply from Helen Dearing, On behalf of the team at Townsend House

We are so grateful for your lovely review, thank you. We love having your mum reside with us, she is a great asset to our home and gets on well with the residents and staff. We pride ourselves on our facilities, care and housekeeping. Do come and say hello next time you are visiting.

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Review from Paul D (Grandson of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandmother first arrived at this care home under respite whilst her needs were discussed with family and social services; straight away we noticed how clean and bright this home was.
The staff have provided an excellent level of care and attentiveness and treated my grandmother with dignity as
she now resides at the home permanently; a decision reached by how well the care home initially supported and catered to my grandmother's needs.
I have visited several care homes over the years when visiting relatives and this one ranks amongst the best I have been to, the activities are engaging and the staff are welcoming and provide a lovely environment for when family visits.
Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you for your great review of our home; we really appreciate it. It's an absolute pleasure caring for your grandmother, and we love how she has settled her since coming for respite. Our staff will be so thrilled to read how highly you rate the care we provide, and the activities we put on, as well as the home's facilities. Thanks once again and please come and say hi and join us for tea and cake. Our door is always open.

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Review from D R (Son-in-law of Resident) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since moving to the home, my mother-in-law has been very happy, feels very safe and thinks the staff are very friendly and supportive.
Reply from Helen Dearing, On behalf of the team at Townsend House

Thanks so much for your review, we really appreciate it. It's great caring for your mother-in-law, she's settled in well and always looks so happy. Please come and say hello next time you're visiting us.

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Review from K B (Son of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant staff. Clean and tidy facilities.
Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you for reviewing our home and facilities, we greatly appreciate it.

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Review from Martin M (Son of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, kind-hearted staff.
Reply from Helen Dearing, On behalf of the team at Townsend House

Thanks so much for your kind review. It's great to hear how highly you rate our staff. We think they're pretty great too!

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Current Review Score: 9.6 (9.594)

Overview of Review Score

The Review Score of 9.6 (9.594) out of 10 for Townsend House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.594 for Townsend House is calculated as follows: ( (161 Excellents x 5) + (86 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 256 Ratings = 4.594
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Townsend House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (4)

Chris

Chris Ruane

Job Title: Administrator Joined: 2015

Chris Ruane is the Administrator at Townsend House. Chris joined OJSCT in 2015 and has worked in administration all her life.
Chris has an NVQ Level 3 in Administration, ILM 1 and 2 in Team Work and Management and has an EU Computer Driving Licence.
Chris was introduced to the care industry through a family member who worked for the Trust. Chris loves the diversity of her role as she gets to meet residents, elderly people and their families.
A particularly fond memory of Chris’s with the residents was when she did a memory walk in the gardens of Oxford which she absolutely loved.
Chris’s hobbies include crochet, barbequing, doing jigsaw puzzles and going for long walks. She also loved caravanning with her children when they were younger and growing vegetables with them.

Lisa

Lisa Oliver

Job Title: Home Manager Joined: 2024

Lisa joined OSJCT as Home Manager for Townsend House in December 2024. She holds Level 2 and 3 qualifications in Health and Social Care, as well as a qualification in Leadership and Management of Care Services.


With a strong background in the care sector, Lisa is passionate about providing high-quality care and is excited to bring her experience and leadership skills to Townsend House. She looks forward to getting to know her team and making a positive impact within the home.


Outside of work, Lisa enjoys spending time with her family and taking part in outdoor activities. She values the importance of relaxation and reflection in her personal time.

Jackie

Jackie Smith

Job Title: Activity Co-ordinator Joined: 2023

Jackie is the activities coordinator at Townsend House, Headington. She has been in this role since July 2023.


She loves what she does, it's all about making the residents of Townsend smile and laugh. May it be an activity or a one-to-one.


This is her first adventure in a residential home. She has had a diverse career to date. For seven years, she was a food service manager, offering breakfast and lunch to customers.


She has also worked for seven years as a reservation agent, one year as a customer service agent and six years as a supervisor on the ramp.


Her passion for many years with a two-year college certificate is Photography. She shoots anything from weddings, family reunions, and events, and was even a sports photographer. Jackie has had a couple of photos published in books and has hundreds of photos out there in the digital world.


She was raised in England until she was 17, then moved to America. She spent 37 years in Utah and moved home to England in May 2023. She has 3 children and 5 grandchildren.


Her role as an activities coordinator is extremely rewarding. She is learning a lot every single day working with dementia residents, among others. She loves the new journey she's on and looks forward to her career with OSJCT and Townsend House.

Harry

Harry Chant

Job Title: Head of Care Joined: 2023

Harry found his calling in the care industry after leaving school and gaining an NVQ2 and 3 in care whilst working in care homes around Oxford. He joined OSJCT as Head of Care at Townsend House in September 2023. He has an extensive background in care and is excited to join the team at Townsend.


He is hoping to progress his career by completing his NVQ level 5 in home management. Harry enjoys working at Townsend House and feels he is settled in well and is an integral part of the team.


When he's not working, he enjoys socialising with friends.

Frequently Asked Questions about Townsend House

What types of Care is Townsend House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Townsend House have?

There are 45 Single Rooms.

What are the Facilities & Services at Townsend House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Townsend House to the centre of Oxford?

2.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Townsend House to verify any information. View our terms and conditions. Townsend House has an Enhanced Service - more info.