Townsend House

Very happy with care staff helpfull & friendly. I'm glad my mothers here thank you.

My mum (Meg) has been taken into Townsend House. We have had first-class support from all your staff and Mum is very happy with her new home. We have given some items from her old home to help with your daily care. Many thanks everyone.

On arrival to Townsend House, a lovely walk way to the entrance with a beautiful garden. We were greeted by a very friendly staff member who took us to my Aunties Room. We were very impressed with the inside of the building and how lovely and clean everything was. My Aunties Room was beautiful, light and spacious. Was very impressed with all the staff how friendly and helpful they all were. We were very impressed with all the facilities. eg: Dining room, lounge, garden etc; Not only were the staff friendly & helpful, the management were outstanding too. Very impressed with the security of the building.

I am delighted and grateful that mum is here and cannot thank them enough

Made to feel very welcome. Friendly and happy staff. My friend is relaxed and happy.

Very friendly, helpful staff. My friend seems extremely well cared for. The home is clean and in a good state of repair. It seems comfortable. My friend is happy here.

My friend has been in the home for a short time so far but feels very calm and settled. The staff are wonderful, friendly and bubbly. The home has a great garden.

Staff are usually very friendly and welcoming whilst helped my husband to settle in at the day break.

Everyone is very kind and professional with efficient and caring programs.

Such a lovely place, very warm and inviting feeling you get as you walk in the door. The staff are all attentive and really care from the heart. I feel very pleased and I can relax leaving my aunty in their care knowing how well she is being looked after. I cannot thank you enough for the special care you are providing it is lovely inside and out, the gardens are fantastic.

My mother stayed at Townsend House for short term respite care after hospital. We both found this care home had a friendly welcoming atmosphere, from all of the staff and residents. Mothers' care needs were well supported, enough so to return home.

My experience of visiting my friend and approaching the staff with questions and queries is entirely positive. I have confidence in the care my friend receives.

From the day my mother became a resident the care and dignity with which she was treated has been exceptional. All the staff - carers, nurses, clinical and management have been so kind and truely working for my mother's best interest. This despite her being highly confused, having been admitted on an emergency basis following an infection. We would recommend Townsend House and its staff.

Thank you to everyone there.

My mother was a resident at Townsend House from October 2022. She was always well looked after, and when he mobility declined, she was assigned additional care as required. Mum was treated with respect and dignity, and if she preferred to stay in her room, this was accepted as her wish. There were activities organised regularly and mum was helped as her hearing made it difficult at times. Staff were always friendly and considerate and provided a 'second family' atmosphere for mum. Thank you.

Then I came to see my friend here at the beginning of July, and I could not believe my eyes. Here she is, charging around with a walking stick, laughing, happy and quite literally, back to her old self. I can't thank the staff here enough for all they are doing for my friend. you have truly performed a miracle.

Once established and aware of the routine asked of residents, a comfort is found amongst the staff and residents one comes across. I always say 'hello' to anyone I see or meet (staff, cleaners, kitchen staff and residents). Doing so makes me feel relaxed and welcome. All staff are attentive - it is like a place from home - warmth and conversation and importance. I feel relaxed as a resident.

Friendly staff, clean, warm and welcoming.

All staff are helpful, friendly, caring and very professional. Always happy to answer any queries or worry that might arise.

My brother lived here until he passed, he was very well cared for and happy. Along our journey I made friends with other residents and still visited from time to time, it is so nice to see the happiness and care still being given when I walk in. It's always so clean and smells good. Thank you for taking such good care of my friends.