Townsend House

Thank you to all of you for looking after our dear Mum.

My sister has been in the care of Townsend House for a couple of months. All seems very good, as far as I can tell. I live many hours drive from Oxford, so I cannot visit frequently. But when I have visited, I can tell by my sister's demeanour that the friendly staff there deal with her idiosyncrasies well and effectively.

My dad is very happy here and seems very well looked after.

I loved staying at Townsend but I still was happy to come home to my family. All the carers and management were lovely and they couldn't do enough for you. I look forward to going to visit them soon.

Our mum was moved into Townsend in mid-February due to her severe mobility problems. I am just one of mum's 8 children and we all want to express our sincere thanks to everyone at Townsend. We are all hugely indebted for the kindness and real genuine care given by every single member of the staff, from those in the dining room to those who provided physical and spiritual care. We will always remember with gratitude how well mum was looked after.

We would just like to thank all the wonderful staff at Townsend House for all their hard work care and compassion they show our mum at these very uncertain times, and for keeping us updated with all her care needs and updates on how things are as we're in isolation as well. We are so grateful to you all keep up the good work thanks again from all the family.

My following judgements are based on visits to Townsend House, typically twice per week, and for about an hour each time. Similarly, I have attended meetings on-site with the senior staff, GPs, and OCC social service staff. In addition, I have been invited to friends and relative parties in the evenings on a few occasions that have lasted several hours. As a consequence, my personal experience is limited, but I take care to observe.

My mother has been a resident at Townsend House for the last year. During that time she has received exceptional care and attention. The dining room is treated like a restaurant, with menus and flowers on the tables. Entertainment and activities are on a daily basis and the garden provides a peaceful outdoor space. Relatives are treated as part of the family and kept informed with phone calls, newsletters, and events. It is a happy place.

Very caring, lovely friendly staff always helpful. The food is excellent and very good portions. I would recommend Townsend House.

I cannot say how pleased I am with mums care. Everything is to a very high standard and all the staff are extremely caring and professional. The meals are out of this world.

I am very happy with my mothers care plan, except that she would prefer smaller portions of dinners or would be happier with Chicken Soup, as she is unable to eat large portions of lunch.

Found all the staff that I have met very caring and professional in the way they treat the people in their care.

On arrival, my father was made to feel at home in his room with his belongings around him. He has settled in well. The staff are very helpful and friendly and never too busy to help.

This is a comfortable, cosy home with kind and caring staff. The manager is always very positive and serene. She creates a positive atmosphere and the care team are really lovely. My husband is happy and content to live there.

As an emergency entrant, I was treated well.

I was pleased with the welcome I received when I visited my friend, he has a nice room there and the staff are friendly. The house is clean and tidy, there is a nice lounge and dining room. I was very pleased.

I cam to the home today and there is a lovely atmosphere. The home is clean and well staffed. I feel my Dad is being looked after well.

My mother-in-law has been a resident for nearly 18 months. She suffers from vascular dementia. She can sometimes be confused and the staff are generally patient and kind.

Good food.

Very happy with the home. Clean, tidy with good management. Caring and thoughtful.