
The staff are always polite and helpful. Mum is happy to join in with activities and staff help herH B(Daughter of Resident/Service User)

my mother-in-law has been very happy, feels very safe and thinks the staff are very friendlyD R(Son-in-law of Resident/Service User)

Pleasant staff. Clean and tidy facilities.K B(Son of Resident/Service User)

The staff are always polite and helpful. Mum is happy to join in with activities and staff help herH B(Daughter of Resident/Service User)

my mother-in-law has been very happy, feels very safe and thinks the staff are very friendlyD R(Son-in-law of Resident/Service User)

Pleasant staff. Clean and tidy facilities.K B(Son of Resident/Service User)

Townsend House is a forty-five capacity care home situated in the Headington area of Oxford in peaceful and beautifully tended grounds. Townsend is dedicated to person-centred methods and offering quality residential, early-stage dementia and respite care for older people.
This traditional home from home has some lovely newly refurbished communal lounges where you can enjoy the company of others, take part in activities or simply sit down and read a good...
Care Provided by Townsend House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Townsend House for full pricing details and T&Cs.
Contact Townsend House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Lisa Oliver (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1995
- Number of floors: 1
Room Information
- Single Rooms (45)
Townsend House Reviews (91)
Townsend House has a Review Score of 9.8 (9.771) out of 10, based on 24 reviews in the last 2 years.
Over all time Townsend House has 91 reviews.
My Father spent 5 years in Townsend House care home, part of The Orders of St John Care Trust, following a stroke. Throughout his time in the home, he has been cared for with love, respect and great dignity. The staff in the home have always been considerate and attentive to my Father's needs and have been very keen to create an environment of harmony and fun in which my Father felt completely at home. The love and care shown by the staff became apparent at the end of my Father's life;
After 10 days' respite care, Mother was confused, disoriented, depressed and in very poor health.
I went to Townsend House for the first time last week to visit an old friend. I was impressed with the home. The staff was very friendly the manager struck me as being a very warm and caring person, what I found different to other homes was that everyone seemed happy and I spoke to others there and none of them wanted to go home they said they were all looked after well and those that could mix with others did which is extremely different to other homes.
We have seen that the residents are well cared for individually, and their group therapy sessions appear to be warm, embracing and encouraging.
The home is brightly decorated with many ornaments and pictures. It is kept clean and warm and we are always offered refreshments, having travelled a fair distance.
My aunty is very happy and content.
Lovely, friendly staff. Warm and cosy. Sometimes my grandfather hasn't been given meals or medication. Very clean and tidy.
All staff was very friendly and welcoming.
Staff very friendly and father well looked after and very happy.
Facilities are improving - more to keep residents entertained.
Dad is very happy in the home, his care is really good, he has a nice room and the lounge is very comfortable. There are lots of staff on hand.
My dad is very happy in the care home. He is enjoying the company of staff and residence and is continuing to improve in all areas, communication and hobbies. We as a family are happy for him and think the care home is making him happy.
Very pleased with mums care. Maybe a little more privacy when District Nurse visiting residents i.e dressings. I do appreciate though how busy they are.
Townsend House is a very welcoming residential care home, all of the staff are both friendly and professional whilst providing a fantastic service.
Home is spotless no bad smells, tidy decor I would highly recommend.
Nan has settled well, started in an upstairs room - we requested downstairs, this was welcomed and changed by staff.
Had her 97th birthday last week, birthday cake and fuss was made, which all the family appreciated.
She had a fall and cut her hand, staff attended efficiently, GP/District Nurse attended - we are all thoroughly impressed and appreciative of all care given.
The domestic and laundry staff are amazing; friendly, helpful and address Nan by name and are always smiling.
Lovely home - good atmosphere - all staff polite, kind and very understanding, nothing too much trouble. Beautiful garden to sit out in good weather - very well kept.
Being here is building up my confidence as I feel very safe and secure.
Staff very kind and can put up with my many queries.
My father has been a resident for over a year and I can't speak too highly of the love and care he has received at Townsend House. The setting is beautiful and rooms comfortable, but most importantly, the staff are amazing. Nothing is too much trouble.
My aunt has been at Townsend House for about 2 years now. She was very awkward to handle at first and would not leave her room, but she settled after a while and is now mixing in the sitting room and eating in the dining room. She can still be quite a handful at times but the carers manage her very well. The family is pleased with the way the home is run.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Townsend House.
There are no upcoming events for Townsend House.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Townsend House.
Meet the Team (3)

Lisa joined OSJCT as Home Manager for Townsend House in December 2024. She holds Level 2 and 3 qualifications in Health and Social Care, as well as a qualification in Leadership and Management of Care Services.
With a strong background in the care sector, Lisa is passionate about providing high-quality care and is excited to bring her experience and leadership skills to Townsend House. She looks forward to getting to know her team and making a positive impact within the home.
Outside of work, Lisa enjoys spending time with her family and taking part in outdoor activities. She values the importance of relaxation and reflection in her personal time.

Chris has an NVQ Level 3 in Administration, ILM 1 and 2 in Team Work and Management and has an EU Computer Driving Licence.
Chris was introduced to the care industry through a family member who worked for the Trust. Chris loves the diversity of her role as she gets to meet residents, elderly people and their families.
A particularly fond memory of Chris’s with the residents was when she did a memory walk in the gardens of Oxford which she absolutely loved.
Chris’s hobbies include crochet, barbequing, doing jigsaw puzzles and going for long walks. She also loved caravanning with her children when they were younger and growing vegetables with them.

Jessica joined the Trust at Townsend House in November 2025 as a Kitchen Assistant before progressing to the role of Activities Coordinator in May 2026. She is passionate about bringing people together and creating meaningful experiences that enrich residents' lives. Jessica enjoys planning and delivering a wide range of engaging activities and themed events that encourage connection, promote wellbeing, and create lasting memories.
She is looking forward to strengthening community links, introducing new experiences that cater to a variety of interests and abilities, and helping residents maintain their independence while enjoying a fulfilling lifestyle. Outside of work, Jessica enjoys baking, cooking, attending festivals, playing bingo, getting creative, and meeting new people from all walks of life.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Townsend House to verify any information. View our terms and conditions. Townsend House has an Enhanced Service -more info.